SUMMARY

• Around 6+ years of experience as a Business Systems Analyst and Quality Analyst in various modules with solid understanding of Business Requirements Gathering, Translating Requirements into Specifications, Eliciting the documents, Business Process Flows.
• I offer the ability to help build a team for the project, partner with the stakeholders to understand business needs, translate them into design, and drive implementation from start through launch.
• Strong understanding of project life cycle and SDLC methodologies including Waterfall and Agile/scrum.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups.
• Facilitated Joint Application Development (JAD) sessions, Scrum meetings and Retrospective session with IT Groups and Project team members.
• Creating User Stories and Acceptance Criteria of elicited requirements and perform the requirements walkthrough with business users for review and approval.
• Helping the business users to prioritize and organize the functional requirements in "Must - to-have" and "Nice-to-have" features.
• Skilled in defect management and tracking, using Quality Center/ALM, ClearQuest.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams.
• Extensive experience in creating Screen Mockups, conducting Gap Analysis and Impact Analysis.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Experience in designing Test procedures, Manual Test Cases and preparing Quality feedback to QA team & manager.
• Strong experience in conducting User Acceptance Testing (UAT).
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Experienced in writing training modules and training end users
• Highly results oriented and self-motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.
• I strive to ensure, there are no details that are overlooked, timelines not followed, or deadlines not met. Being flexible and agile while adapting to fast pace technology changes is something I challenge myself to do, despite tight deadlines.

TECHNICAL SKILLS

Business Skills: Business Process Analysis & Design, Requirement Gathering, Use Case Modeling, JAD/JRP Sessions, Gap Analysis and Impact Analysis, User Stories

Methodology: Agile (Scrum) and Waterfall.

Languages: C, C++, Java, SQL, PL/SQL, HTML and XML.

Visual Modeling Tools: Rational Rose, Requisite Pro, Clear Quest, and MS Visio.

Testing Tools: HP Quality Center, Load Runner and TOAD

Database: DB2, MS SQL Server, Teradata

Web Servers: Microsoft Internet Information Server (IIS) 4.0/3.0, SunOne Server 5.2.

Operating Systems: UNIX, Windows 95/2000/NT/XP, and MS-DOS.

Office tools: MS Office 2003 (Word, Excel, Power Point, Outlook), MS Visio, MS Project, and MS FrontPage.

Management Tools: VersionOne, Jira, Hp ALM

PROFESSIONAL EXPERIENCE

Confidential, Mooresville, NC

Lead Business Systems Analyst

Responsibilities:

• Gathered Requirements from Business team, had one on one discussion with Business groups, SME and Stakeholders.
• Involved in Scoping and Prioritizing client requests and business asks for various projects and phases.
• Worked closely with the business teams on respective projects and in this process interacted on a daily basis with various subject matter experts on many projects.
• Conducted daily scrum calls, Joint requirement planning session, Governance meeting and Jad sesions.
• Prepared the RASCI Matrix for the better understanding of the Project whereabouts.
• Worked closely with QA lead to prepare test plans and Requirement tracibilty matrix.
• Used VersionOne for visualizing and tracking project progress
• Experience in testing static pages.
• Conducted UAT with the end user and assisted the Quality analyst in system testing.
• Create and manage project communications plans.
• Actively worked on application Enhancement which includes Order Management functionality and Providers Management system.
• Documented the requirements for credential verification for new customers for Credit card processing.
• Expertise in Bug Triage concept and Defect resolution technique.
• Used MS Word & Visio to document data flow of the AS IS process and TO BE process
• Communicated the project progress on a weekly basis to senior management.
• Enforced to give the desirable deliverables in a given time line.

Confidential, West Chester, PA

Lead Business Systems Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them in documentation.
• Requirements solicitation for all Warehouse Management Systems projects.
• Follow projects throughout the Management approval process.
• Resource Management throughout project.
• Worked on bug tracking tool Jira
• Create and manage project communications plans.
• Analyze technical and functional requirements of all assigned logistics projects.
• Work within a structured SDLC process of managing software maintenance and development.
• Implement WMS solutions for new customers.
• Build solid use cases into BRDs in support of new customer implementations.
• Document functional and technical requirements to support WMSs project.
• Lead multiple projects and provide Technical Customer support role on a rotating schedule for International customers.
• Create customer report solutions and develop use cases in support of change requests.
• Create test plans for QA team and work with QA and Customers during customer acceptance processes
• Engages the use of analytical skills to understand the organization and its functions, which helps to identify opportunities and to analyze and solve problems that are system or IT related.
• Monitor the integrity of the system to assure its continued success. Also implements the necessary software and security features to keep away network security threats.
• Provides research data, advice, and guidance on multiple systems to senior level management and end user.
• Analyzed business methods from different departments to help guide the business in the right direction, While supporting the customer.

Confidential, Stamford, CT

Sr. Business Analyst

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Assisted in Impact Analysis and Gap Analysis.
• Conducted user interviews, gathered requirements, analyzed, and documented Business requirements based on the analysis of loan processing workflow model.
• Actively involved in validating and managed requirements.
• Worked with OFF-SHORE team in India during the development.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Build dashboard for decision-making based on past sales trend and market research analysis.
• Analyzed the Business and System Requirements of the application.
• Managed and traced software requirements throughout the project lifecycle, assessing impact and responding rapidly to ever-changing requirements.
• Co-author business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Assisted the testing team in developing the Test plans for quality assurance based on functional requirements.
• Worked with Front-end and Back-end systems.
• Performed User Acceptance Testing (UAT) for various web based and database related applications.
• Interacting with the development and testing teams to improve overall quality of the software.
• Developed Use case, Functional, Object diagrams using Rational Rose.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes.
• Act as a resource in understanding how IS systems carry out business functions and assists in ensuring the timely and effective implementation.
• Worked under sprint Iteration model and gained expertise.
• Worked extensively with Mercury quality center.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Confidential, NJ

Business Analyst

Responsibilities:

• Assisted PMO Leadership Team with the coordination and administration of the Project Management Office including but not limited to the following activities: managing and adjusting project timeline, IT development work efforts for standardization of project implementations, administration duties, monitoring deadlines, activity and issue tracking.
• Updated and remediate existing Business Intelligence scripts and Teradata applications to reflect changing business data requirements.
• Gathered and analyzed data in support of business use cases, proposed projects, and systems requirements for mortgage loan origination system using RUP standards.
• Involved understanding the Secondary Mortgage Industry business process through various sources and resources.
• Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD).
• Represented the business requirements in various alternative views such as process flow diagrams.
• Worked with SMEs of different groups to gain detailed knowledge of Treasury Services, Commercial Loans, and RSA SecurID Setup to understand the cross impacts of the system.
• Involved in categorizing Mortgage Pre-payment risk, Risk Analytics for MBS, Loan Origination, Loan Servicing, MBS, CMBS, Secondary Mortgage Market, Non-Escrow Loans Collateral Inspection and Monitoring, Property Inspection, Income and Expense Statement Review, and Inspection Report
• Conducted Gap Analysis to define the impact of the new requirements on the existing GUI and further prepared Business Impact Analysis Reports.
• Designed Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process.
• Analyzed the Data Entity Relationships and worked on Functional Requirements Document (FRD).
• Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
• Coordinated with the test team to check the Weekly Status and Report it to the Project Manager.
• Responsible for Interacting with the Developers to explain the proposed changes and ensure understanding of the system requirements to handle these changes.