SUMMARY

• A Qualified Professional with 8+ years of ServiceNow Suite Development and Administration with extensive understanding of Software Development Life Cycle(SDLC).
• Which includes, gathering requirements, creating functional and technical requirement documents and familiar with like Agile/Scrum and Waterfall methodologies.
• Expertise in working with different ServiceNow modules such as Incident management, Change management, Problem Management, Release Management, PPM, Integrations and Notifications
• Experience with infrastructure and application discovery tools such as HP DDM, BMC ADDM, ServiceWatch and ServiceNow discovery.
• Appliedsupplychainmethodologies to ensure coordination in the globalsupplychain.
• Excellent knowledge in Development, implementation and administration of ServiceNow and Remedy.
• Extensively worked with integrations between ServiceNow and third - party applications like BMC Remedy.
• Performed Data migration to import data from other applications and external databases, and SCCM.
• Experienced in all phases of application lifecycle including Requirement analysis, Design, Development, Testing, Production Support
• Create newServicecatalog requests and items with variables and variable sets.
• Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
• AppliedSupplyChainManagement(SCM) to ensure coordination with Purchasing Agents.
• Configuring HRServiceManagement, Project Portfolio Management (PPM), Incident and Knowledge Management, and Web Services Integration.
• Ensure the validity of configuration data through mature processes supporting ITSM workflow integrations
• Experience in LDAP integration, External web service integration (SOAP AND REST)
• End to End Development and Customization of Incident/Problem and Change management applications per ITIL and Invesco's processes and policies.
• Developed application from business requirements and/or technical design documents.
• Developed, managed and tested application code, user interface and third-party integration components using prescribed application development guidelines.
• Tracking of Incident from creation to closure, with timely communication to business. Monitoringservicelevel agreement (SLA's) and operation level agreement (OLA's).
• Integrated with Active Directory for SSO using SAML 2.0
• Developed reports as per requirements from management.
• Experienced in working in AGILE based development environment and participating in Scrum sessions.
• Worked on enhancement requests which required as part of Software Management and Asset Management implementation.
• Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management,ServiceCatalog, Configuration Management.
• Experience in Waterfall, Scrum, Agile MethodologiesInvolved in creating UI Pages, UI Actions, Catalog UI policies, Business rules, Client-side scripting and server-side scripting.
• Efficient team member with excellent work/time management skills, excellent leadership, communication and interpersonal skills and ability to work under strict deadlines.

TECHNICAL SKILLS

ITSM tools: HP Service Manager, HP Access Manager, BMC Remedy, ServiceNow.

Languages: SQL, PL/SQL, Angular JS, JavaScript, JQuery, HTML 5, XML, CSS 3.

Databases: Oracle 8.x/9i/10g/11g, SQL Server 2000/2005/2012, MySQL 5.0/4, MS Access, TOAD, Teradata Utilities.

Operating Systems: Windows 95/98/NT/2000/XP, SOAP UI.

Utilities: MS Word, MS Excel, MS Office.

Methodologies: SDLC, Waterfall, Six Sigma, Spiral, Agile, SCRUM, V-Model

PROFESSIONAL EXPERIENCE

Sr ServiceNow Developer

Confidential, WI

Responsibilities:

• Involved in gathering the requirements from the Business Team and the creation of technical, functional specification documents.
• Developing integrations both inbound and outbound with SOAP & REST web services.
• Setting up Mid-Servers for outbound integrations.
• Good working experience on Project Portfolio management.
• Created business processes for the modules.
• Applied Supply chain methodologies to ensure co-ordination in global supply chain
• Cloning of production instances to non-production instances.
• Involved in creating and configuring the SLAs as per the requirement.
• Worked on ServiceNow scripts by using JavaScript also used Angular JS for creating UI Scripts.
• Responsible for the acceptance, identification, storage, and withdrawal of all supported CIs.
• Responsible for ensuring that all the CIs are registered and these records are correct and up to date.
• Constructed thecatalogitems from Scratch inServiceCatalog.
• User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements forServiceNow modules.
• Worked on Creating Users, Roles and Groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis.
• Involved in the reconciliation of complicated workflows to a simpler form.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5
• Creating the UI pages to use them in catalog items using the UI Scripts
• Working on different kinds of variables and variable sets.
• Involved the executive planning and strategic implementation related to corporatesupplychain processes designed for high-levelsupply chainefficiencies throughout the company's global organization.

Environment: ServiceNow (Helsinki, Geneva, Fuji), JavaScript, XML, Notepad++, Angular JS, SOAP UI, XML, HTML5, CSS3, Web Services, SOAP, Microsoft Excel, Toad, SQL Server

ServiceNow Developer

Confidential, De Pere, WI

Responsibilities:

• Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
• Worked on Creating Assignment Groups as per the nomenclature.
• Worked on creation of SDCI's and routing changes including inline routing and recommended routing.
• Created scripts using Angular JS.
• Worked on creation of Service Now Templates, Schedule Driven Requests as per User requirements.
• Utilize the ServiceNow Service Catalog for users to create Service Requests and Service Items.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5.
• Worked with business analyst to create and modify Service Catalogs and Request Workflow Design and Configuration.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Creating database views to pull the reports on variables which are being used by catalog items.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items, implemented using UI scripts.

Environment: ServiceNow, HTML, Angular JS, CSS, XML, Notepad++, Web Services, SOAP, Microsoft Excel.

ServiceNow Admin/Developer

Confidential, GA

Responsibilities:

• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Created various front-end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Configured UI Page and UI Macro using the Jelly and JavaScript.
• Managed end user portal and created dynamic, static block for the content management system.
• Imported Configuration Items (CI) from third party applications using import set tables.
• Experience in configuring email notifications in Service Now.
• Managed all Change Management Information (Service Now). Configured multilevel approval workflow for the change request.
• Implemented Risk Management for the Risk evaluation of the change Request associated with the Configuration Item.
• Managing Service all global IT to a single system of record.
• Created various outbound Email Notifications using Email Templates.
• Generating weekly reports and metrics for IT management.
• Configured metrics for indicating KPI of the Industry in different measure.
• Created many standard workflows which are being re-used and propagated.
• Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work.
• Worked in Agile methodology with sprint duration of two weeks and involved in daily standups.

Environment: Service Now, JavaScript, HTML, CSS, XML, Web Services, SOAP, and Encryption.

ServiceNow Admin/Developer

Confidential

Responsibilities:

• Performing day to day Development and Implementation as per the client business requirements.
• Proposing up of new business solutions with in service now to make customer beneficial.
• Design Implementation of new functionality of Business Rules, Client Scripts, UI Policies, UI scripts, Script Includes and Access Control List.
• Working with web services, inbound email actions and different interfaces.
• Maintained the Configuration Items and modified the forms and form Sections.
• Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items with no error.
• Wrote business rules to avoid empty configuration items to be stored in CMDB after discovery tool runs a scheduled job.
• Worked on Agile method environment and implemented the changes required by the business owners on a regular basis.
• Supported the team with improvising the Discovery tool and the configuring the CI's.
• Created Dash boards on requirement.
• Worked in Agile methodology.

Environment: Service-Now, Change Management, Configuration Management and Core functionalities.

ServiceNow Admin

Confidential

Responsibilities:

• Collaborated with team members to define, analyze, and understand technical requirements.
• Designed and delivered technical methodologies around the Service-Now platform.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
• Worked with clients to assess current state processes and tools, defined Service-Now requirements and developed and configured the Service-Now platform.
• Also worked on Asset Management and loaded the data into it.
• Create requirements definitions and technical specifications documentation plus load, manipulate and maintain data between Service-now and other systems.
• Created and maintained change management requests for assigned implementations and managing the change process.
• Adjusted Service-Now import sets and transforms maps accordingly to ensure data entering Service-Now tables matched the company outlined requirements.
• Worked on enhancements for Incident Management like Critical alarm handling and On Call Scheduling Modules.
• Worked directly with - IT Management to align Service-Now with - IT organization strategy.
• Managed system upgrades in a timely and low-impact manner.
• Proposed and Implemented ITSM best practices in company's environment.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Maintained and supported Service-Now operational functions.
• Performed System and integration testing with sample/live data with Support Services team.

Environment: Service-Now, Incident Management, ITIL, SQL, Problem Management.