Salesforce Admin Level I Resume Santa Clara, CA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Tempe, AZ

Inside Security Specialist

Responsibilities:

Managed various accounts across my territory.
Certified SonicWALL System Administrator.
Supervise the overall SalesForce.com (SFDC) pipeline at a high level.
Identify cross sell and up sell opportunities.
Prepare quotes, to ensure timeliness and accuracy.
Achieved 148% of quota expectation in second quarter of employment and met yearly goal.
Demonstrations for SonicWall GUI.
Extinguished irate clients with sales support issues.
Work with field reps to accomplish revenue goals, drive and close deals.
Trained staff on how to use SalesForce CRM.
Built client base through cold calling.

Confidential, Santa Clara, CA

Salesforce Admin Level I

Responsibilities:

Configured share settings of organizational roles based on Confidential hierarchy.
Created profiles that implemented field level and record level security and associated them with the dashboard.
Migrated data from server SQL database and performed data analysis to SF.
Produced root cause and corrective analysis (RCCA) reports.
Monitored and administrated Confidential 's SFDC CRM application.
Customized security controls and communication templates of Salesforce for Confidential .
Worked with SR team members to analyze competitors in order to optimize existing and future products.
Worked on SFDC objects such as campaigns, quotes, contacts, accounts, leads, reports, and reports.
Performed data migration using Data Loader.
Created automated workflows for email alerts, escalation and routing.
Maintained public groups and performed account merging.

Confidential, Santa Clara, CA

Inside Sales Level I

Responsibilities:

Maintained communication with cilents via phone or email using Microsoft Outlook.
Updated customer information in proprietary CRM software Highrise.
Conducted on - site product demonstrations for company products for end-user accounts and would be clients.
Managed segment and cross functional resources while coordinating with prospect to report to manager.
Recommended various changes for products based on competitive developments.
Tailored services and company products to potential clients.

Confidential, Menlo Park, CA

Assistant Manager / Key Holder

Responsibilities:

Built and maintained all product inventory levels in computer system Clienttrak.
Utilized time while working with a high-volume workload under strict deadlines requirements.
Helped company attain the high customer service ratings.