SUMMARY

• Sr. Applications Developer with expertise in development of software applications, having around 6 years of IT experience in Analysis, Design, Development, Testing and Deployment.
• Good knowledge on REST, SOAP API's.
• Experience in Mid Server configuration and Authentication automation.
• Direct hands on experience on various IT Services of Service - Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges.
• Experience in creating the custom ITIL Applications, Modules in ServiceNow as per requirement
• Experience in working on the ITIL Process like Incident and Problem Management, Change Management, Knowledge Management, CMDB Management in ServiceNow.
• Experience on designing and Implementation of various ServiceNow CMS implementation using advanced technology like JQuery and Angular JS.
• Experience on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies
• Experience in configuring the SLAs for various ITIL processes as per the client requirements
• Experience in configuring the ACLs in ServiceNow
• Extensive with Business Rules (Before, After, Async and Display Business Rules), UI Actions, UI Policies, Client Scripts, Scripting in ServiceNow
• Worked on configuring the Data policies as per the requirements
• Strong experience in using Update Sets, Import Sets in ServiceNow
• Experience in Email Integration, LDAP integration with ServiceNow
• Experience in working with Service Catalogs, Workflows in ServiceNow
• Experience working with Service Mapping.
• ServiceNow - Webservice integration with third party application
• External Webservices Integration (both SOAP based and REST based) in ServiceNow
• Experience in generating reports and scheduling the reports as per the client requirement.
• Experience on working with Script Includes and Scripted WebServices.
• Understanding of how to use domain separation to partition data, process and system elements in a shared environment
• Hands on experience in CMDB and Asset Management Services: Business Services and CI relations
• Experience in managing the Configuration Management Library and providing information on the status of all the master copies of CIs.
• Expertise on creation of workflows for Service Catalog items in Service-Now.
• Experience with web development using Java Script, JQuery, Jelly, CSS, HTML
• Experience in working on SQL queries, SQL Tuning, PL/SQL Tuning
• JDBC, Servlets, JSP, JSF, Spring, Hibernate, Web Services and REST Services.
• Good Knowledge in implementing Data Structures, Algorithms and Design Patterns.
• Extensive experience working with databases Oracle PL/SQL, MySQL and SQL Server.
• Well versed with designing Use-cases, Class diagrams and Sequence diagrams in UML using Rational Rose and MS Visio.
• Experience working in CSS, XML, JSP, Ajax, jQuery& JSF.
• Good Exposure to different types of protocol HTTP and SOAP, XML Parsers likes SAX, DOM.
• Experience working in Agile and Test Driven Development environment.
• Experience with Tomcat, Weblogic and JBoss application servers.
• Good Knowledge of using IDE Tools like Eclipse, NetBeans, RAD for Java/J2EE application development.
• Experience working with Operations teams in production deployments and providing developer support to fix real-time production issues.
• Experienced in developing the unit test cases using JUnit and Easy Mock.
• Experience in using Maven and ANT for build automation.
• Experience in using version control tools like SVN, Clear case, CVS
• Experience in CRM(Customer relationship management) business process

TECHNICAL SKILLS

ITSM Tools: Service-Now, ITSM Suite, BMC Remedy

Java/web Technologies: HTML, XML, XSLT, XSD, JavaScript, CSS, JQueryJDBC, JSP, Servlets, Struts, JSF, a4j (Ajax4Jsf)Hibernate, JMS, JPA, Spring, JAXBApache AXIS, JAX-WS, Junit, Log4jSOAP Web Services, REST Services, Ant, Maven.

Web/App Servers: Tomcat, Weblogic11g, JBOSS, Apache

IDEs: My EclipseRADNetBeans

Databases: Oracle, MySQL, Microsoft SQL Server

Design Methodologies: UML, J2EE/GOF Design Patterns and RUP (Rational Unified Process)

Build Tools: ANT and Maven

Tools: SoapUI, Microsoft Visio, HP Quality Center

Unit/Load Testing: JUNIT

Version Control System: CVS, SVN, Rational Clear Case

Logging Tools: Log4j

Scripts: Java Script, Ant Scripts, XML DTDs and XSDs

Operating Systems: Windows, UNIX & Linux

Others: Agile Methodology(Rally), Architectural and Design PatternsMulti-threading, Basic Networking

PROFESSIONAL EXPERIENCE

Confidential, Dallas-TX

Senior Service Now Developer/Admin

Responsibilities:

• Worked ITIL modules like Incident, Problem, Change and Service Requests.
• Extensively worked on Upgradation Process and monitored all the test scripts along with module changes during the upgrade.
• Integrated servicenow with 3rd party applications like SQLDM, Solarwinds using inbound email action.
• Worked on SOAP integration b/w servicenow user table and sendwordnow.
• Deployed Ensono and servicenow incident automation using Business rules, scheduled jobs, script includes, transform maps and transform scripts by SOAP methodology.
• Activated HR plugin in instance and customized the modules to meet the onboarding requirements.
• Installed MID server for LDAP Connectivity.
• Integrated servicenow with Data Pipe and ReliaQuest using REST API’s.
• Used Business rules and script includes to configure the API integrations
• Configured HR modules ACL’s and SLA’s as per the requirements.
• Molded complex workflows to servicenow customized flows.
• Established connectivity between Power BI and report module.
• Writing Catalog client scripts and UI policies to make client side changes.
• Configured multiple forms for Asset module using Configuration Management Database.
• Worked on standardization of E-mail Notifications
• Implemented OOTB service portal and fixed issues arising on UI scripts and client scripts.
• Customized Catalog widgets to meet the UI requirements.
• Implemented Agile Application plugin and customized the modules and UI of the forms.
• Configured Event Management to meet and pull reports on the ITOM procedures being followed.
• Implemented PPM module and APM modules from Scratch.
• Implemented and improvised Performance Analytics application as per the client requirements.
• Experience in configuring PPM module based on the client requirements and necessities.
• Involved in configuring the Data Policies and UI Policies as per the requirements
• Generated reports and scheduling the reports as per the client requirement.
• Worked on loading the data into ServiceNow using import sets
• Experience in SDLC Processes like creating new stories, tasks, sprints, products and defects.
• Created user friendly UI email notifications.
• Activated Demand Mangement and integrated with service request.

Environment: ServiceNow, Angular JS, Bootstrap, Jelly,CSS,HTML,JSON,JAVA.

Confidential, Lincolnshire, IL

Senior Service Now Developer/Admin

Responsibilities:

• Created several Catalog Items and customized them using UI Policies and Catalog client scripts.
• Automated several integrations with third party applications like VRA, Puppet, Azure and HP Anywhere.
• Involved in requirements gathering and refining user stories.
• Experience on working CMDB and Asset Management integrations.
• Worked ITIL modules like Incident, Problem, Change and Service Requests.
• Ability to work effectively in a team oriented environment as well as an individual developer if required .
• Closely worked with Fruition implementation partner on CMS and service requests.
• Secured several custom tables and ITIL modules using ACL's.
• Extensively worked on Business Rules and Script Includes.
• Exposed to ITOM operation and workflow processes.
• Worked on Service Portal by customizing Widgets, Pages and Themes.
• Worked closely with Manager to gather requirements and prepared VISIO’s of the projects.
• Continued supporting ESS portal by customizing CMS iframes, pages and Dynamic content.
• Upgraded Sandbox to Jakarta version and started investigating the Service portal enhancements.
• Integrated several catalog requests and Custom tables using web services like REST and SOAP.
• Worked in Agile methodology and familiar with Scrum procedures.
• Experience in SDLC Processes like creating new stories, tasks, sprints, products and defects.
• As an Admin collected requirements from Manager and Stake holders.
• Worked on deriving feasible solutions to automation processes by working with 3rd party Integration tools.
• Performed peer reviews on update sets for weekly releases of the SCRUM Process.
• Refined raw Data collected from SME’s and logged stories along with points allocation for each story.
• Developed several complex integration and automation workflows in the environment.
• Worked with Management and Stakeholders to design testing strategies for Development, QA and UAT.
• Experience working with Discovery tool to track all the CI's in the organization.
• Worked independently for end to end implementation of different ITSM modules
• Activated Financial Management for CSM and FSM cost models.
• Made UI Configurations on the FSM module as per the client requirements
• Integrated ITFM with Oracle ERP to transfer rate cards and cost analytics
• Made UI Configurations on PPM Module using UI Macros.
• Integrated PPM Module with HP Application Lifecycle Management.
• Closely worked with CMDB team using Service Watch in Jakarta Upgrade.
• Worked on setting up Event Management Plugin as a part of ITOM procedure to track operations performed.
• Configured excel sheets daily pulled from various tables to determine the servers ordered number, capacity etc.
• Experience with complex integrations within the ITSM environment.
• Configured SCCM Integration automation process by Scripted Web Services.
• Created several custom tables for SCCM integration and customized the table functionality by Script includes, Business rules, UI Actions and Client scripts.
• Integrated several catalogs and custom applications with Knowledge Base table to create articles and publish them.
• Created Homepage for servicenow developers in the company based on their sprint releases, stories assigned points per week etc.
• Performed role as a solution architect and worked closely with stake holders and developers to bridge the gap between customers and technical team.
• Refined customer stories to requirements along with technical information in it into a agile release stories.
• Experience with database manipulation via programming language.
• Worked on remote update sets and experience merging update sets as well as migrated several update sets to different environment.

Environment: ServiceNow, Angular JS, Bootstrap, Jelly,CSS,HTML,JSON,JAVA.

Confidential, Chicago

Senior Service Now Developer

Responsibilities:

• Worked on Service Portal POC’s.
• Involved in creating widgets and pages on the service portal in Helsinki Version.
• Created custom applications and tables and integrated them with the portal pages.
• Experience in working with Scoped Applications.
• Integrated servicenow with BMC Remedy using REST integration.
• Experience in integrating servicenow with cloud computing tools like SAP and AWS.
• Made complex integrations with SAP for maintaining relations through snow onboarding process.
• Developed custom tables and scripted web services for travelling services in servicenow.
• Developed POC’s to match client requirements for international travel necessities.
• Worked in SCRUM methodology with 2 weeks’ sprint on TFS stories.
• Customizing email notifications as per the requirements.
• Experience on working with HR Module applications.
• Worked in Domain separated environment.
• Secured the custom tables and applications using ACL’s.
• Experience working in CIO team environment to complete multiple projects simultaneously.
• Ability to build strong partnerships across business teams and technical teams within the organization.
• Fixed several bugs within the instance using client scripts, UI Policies and Script Includes.
• Wrote business rules to configure the integration tables.
• Worked on loading the data into Custom Tables using import sets.
• Molded several complex workflows into Servicenow.
• Involved in Migrating update sets from one instance to another.
• Ability to build strong collaborative partnerships across functional lines and at all levels within organization and the business.
• Experience working in a fast-paced team environment to complete multiple projects simultaneously according to business and technical requirements.

Environment: ServiceNow,Angular JS, Bootstrap, Jelly,XML,CSS,HTML,JSON,JAVA.

Confidential, NewYork City

Senior Service Now Developer/Admin

Responsibilities:

• Started working on servicenow implementation from Scratch in the Agency.
• Single handedly lead the project after implementation partner Linium left.
• Responsible for overall ServiceNow code quality, administration, platform development, module development and execute using company AGILE practices
• Involved in End to End implementation of ITSM on servicenow platform.
• Closely worked with clients and directors to capture business requirements and transforming them to user story’s
• Involved in analysis and estimation of requirements.
• Implemented critical incident management, Crib management and transportation management custom applications to retire legacy tools and give cost effective solutions to business.
• Improved the IT services to end users using User friendly ESS sites.
• Created UI Policies and UI Actions as per the requirements.
• Coordinating the instance upgrade activities and migration activities using Update Sets
• Worked on loading the data into ServiceNow using import sets
• Writing Catalog client scripts to make client side changes.
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Extensively worked on different kinds of variables and variable sets and order guides.
• Created various complex workflows for Custom Applications and Catalog items.
• Worked on e-mail and Outlook Integration.
• Create number of Inbound Actions to process the incoming email.
• Experience on working with Script Includes and Scripted WebServices
• Extensively worked on migration from Eureka version to Fuji version
• Installed MID server using proxy server in the network.
• Created new ESS UI view for company from scratch using Jelly script on Fuji Version.
• Extensively worked on Jelly scripting, CSS, UI scripting and HTMLto develop the new UI view.
• Extensively worked on creating Content Management Pages and iFrames for the catalog items in ESS view
• Created LDAP Servers to import External and Internal users into servicenow.
• Worked on creating Transform maps to map fields from LDAP to service and Transform scripts to make necessary changes to data imported.
• Worked in the AGILE approach and used the JIRA tool for project management.
• Experience in integrating service now with JIRA.

Environment: ServiceNow, XML,CSS,JavaScript, HTML, Windows 7.

Confidential, Palo Alto

Senior Service Now Developer

Responsibilities:

• Involved in Developing Use Cases and Technical Design Documents.
• Interaction with Business Analysts to capture the business needs and transforming them to the Use cases.
• Used Asset Management to control inventory and reduce cost of purchasing.
• Improved the IT services to end users using Asset Management.
• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Created functional and technical specifications documents for various ServiceNow modules
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
• Worked on creating and configuring the Applications, Modules, Business Rules, Client Scripts, UI Actions, UI Macros in ServiceNow
• Worked on UI Macros to create pages as templates
• Coordinating the instance upgrade activities and migration activities using Update Sets
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand
• Extensively worked on CMDB and set up mid servers as per the requirements
• Populated the CIs (Configuration Items) and configured the CI relations in CMDB
• Defined and configured DISCOVERY schedules and actively involved in troubleshooting Discovery tool
• Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Creating Knowledge articles to document the steps in creating the catalog items in ServiceNow.
• Extensively worked on different kinds of variables and variable sets and order guides.
• Re-designed workflows using workflow editor
• Experience on working with Script Includes and Scripted WebServices
• Writing script includes invoking them in reference qualifiers or variable scripting.
• Worked on the Dublin, Eurekaversions of the ServiceNow.
• Extensively worked on migration from Dublin to Eureka version
• Creating Database Views to pull the reports on variables which are being used by catalog items.
• Involved in creating on demand reports and scheduling the report generation as per the client requirements in ServiceNow
• Worked in the AGILE approach and used the Asana tool for project management.

Environment: ServiceNow, JavaScript, HTML, Windows 7.

Confidential

Java Developer

Responsibilities:

• Involved in the preparation of Functional Requirement document (FS) and Technical Specification (TS) documents.
• Used Struts, EJB and Hibernate in developing the project.
• Involved in developing JSP
• Developed Model Classes using spring framework.
• Worked on the Multi-Threading and also JAVA Collections API for handling the data objects between the business layers and the front end.
• Modeling the Database by using Hibernate in DAO's.
• Created Test Plan, System Integration Plan and System Integration Test cases.
• Involved in developing JSP.
• Implemented SOAP Web service consumer service.
• Involved in development of middle layer business methods, which incorporated the core business functionality.
• Managed integration environment by Clear case, to in corporate day to day code check-ins in the project.
• Implemented Service Locator, Data Transfer Object Design patterns.
• Involved in developing the applications using Spring framework for dependency Injection (Inversion of Control)
• Creating and deploying the EAR application file into IBM WebSphere 7.0 Application Server
• Modeling the Database by using Hibernate in DAO's.
• The Log4j package is used for the logging.
• Proactively worked with managers and development staff to meet project goals within expected timelines.
• Developing unit test cases, Bug fixing and end-to-end testing of the application.
• Used plug-ins like Metrics and PMD to ensure that code is written in accordance to SIG guidelines.

Environment: EJB, JSP, JSTL, HTML, JavaScript, Servlets, Spring, Hibernate, Oracle 9i, PL/SQL, SQL Developer, JPA, EJB3.0, SOAP, JAX-WS, Web Services, Weblogic, SVN, UML, Rational Rose, Ant, Eclipse