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Senior Service Now Developer/admin Resume

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Dallas-tX

SUMMARY

  • Sr. Applications Developer with expertise in development of software applications, having around 6 years of IT experience in Analysis, Design, Development, Testing and Deployment.
  • Good knowledge on REST, SOAP API's.
  • Experience in Mid Server configuration and Authentication automation.
  • Direct hands on experience on various IT Services of Service - Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges.
  • Experience in creating the custom ITIL Applications, Modules in ServiceNow as per requirement
  • Experience in working on the ITIL Process like Incident and Problem Management, Change Management, Knowledge Management, CMDB Management in ServiceNow.
  • Experience on designing and Implementation of various ServiceNow CMS implementation using advanced technology like JQuery and Angular JS.
  • Experience on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies
  • Experience in configuring the SLAs for various ITIL processes as per the client requirements
  • Experience in configuring the ACLs in ServiceNow
  • Extensive with Business Rules (Before, After, Async and Display Business Rules), UI Actions, UI Policies, Client Scripts, Scripting in ServiceNow
  • Worked on configuring the Data policies as per the requirements
  • Strong experience in using Update Sets, Import Sets in ServiceNow
  • Experience in Email Integration, LDAP integration with ServiceNow
  • Experience in working with Service Catalogs, Workflows in ServiceNow
  • Experience working with Service Mapping.
  • ServiceNow - Webservice integration with third party application
  • External Webservices Integration (both SOAP based and REST based) in ServiceNow
  • Experience in generating reports and scheduling the reports as per the client requirement.
  • Experience on working with Script Includes and Scripted WebServices.
  • Understanding of how to use domain separation to partition data, process and system elements in a shared environment
  • Hands on experience in CMDB and Asset Management Services: Business Services and CI relations
  • Experience in managing the Configuration Management Library and providing information on the status of all the master copies of CIs.
  • Expertise on creation of workflows for Service Catalog items in Service-Now.
  • Experience with web development using Java Script, JQuery, Jelly, CSS, HTML
  • Experience in working on SQL queries, SQL Tuning, PL/SQL Tuning
  • JDBC, Servlets, JSP, JSF, Spring, Hibernate, Web Services and REST Services.
  • Good Knowledge in implementing Data Structures, Algorithms and Design Patterns.
  • Extensive experience working with databases Oracle PL/SQL, MySQL and SQL Server.
  • Well versed with designing Use-cases, Class diagrams and Sequence diagrams in UML using Rational Rose and MS Visio.
  • Experience working in CSS, XML, JSP, Ajax, jQuery& JSF.
  • Good Exposure to different types of protocol HTTP and SOAP, XML Parsers likes SAX, DOM.
  • Experience working in Agile and Test Driven Development environment.
  • Experience with Tomcat, Weblogic and JBoss application servers.
  • Good Knowledge of using IDE Tools like Eclipse, NetBeans, RAD for Java/J2EE application development.
  • Experience working with Operations teams in production deployments and providing developer support to fix real-time production issues.
  • Experienced in developing the unit test cases using JUnit and Easy Mock.
  • Experience in using Maven and ANT for build automation.
  • Experience in using version control tools like SVN, Clear case, CVS
  • Experience in CRM(Customer relationship management) business process

TECHNICAL SKILLS

ITSM Tools: Service-Now, ITSM Suite, BMC Remedy

Java/web Technologies: HTML, XML, XSLT, XSD, JavaScript, CSS, JQueryJDBC, JSP, Servlets, Struts, JSF, a4j (Ajax4Jsf)Hibernate, JMS, JPA, Spring, JAXBApache AXIS, JAX-WS, Junit, Log4jSOAP Web Services, REST Services, Ant, Maven.

Web/App Servers: Tomcat, Weblogic11g, JBOSS, Apache

IDEs: My EclipseRADNetBeans

Databases: Oracle, MySQL, Microsoft SQL Server

Design Methodologies: UML, J2EE/GOF Design Patterns and RUP (Rational Unified Process)

Build Tools: ANT and Maven

Tools: SoapUI, Microsoft Visio, HP Quality Center

Unit/Load Testing: JUNIT

Version Control System: CVS, SVN, Rational Clear Case

Logging Tools: Log4j

Scripts: Java Script, Ant Scripts, XML DTDs and XSDs

Operating Systems: Windows, UNIX & Linux

Others: Agile Methodology(Rally), Architectural and Design PatternsMulti-threading, Basic Networking

PROFESSIONAL EXPERIENCE

Confidential, Dallas-TX

Senior Service Now Developer/Admin

Responsibilities:

  • Worked ITIL modules like Incident, Problem, Change and Service Requests.
  • Extensively worked on Upgradation Process and monitored all the test scripts along with module changes during the upgrade.
  • Integrated servicenow with 3rd party applications like SQLDM, Solarwinds using inbound email action.
  • Worked on SOAP integration b/w servicenow user table and sendwordnow.
  • Deployed Ensono and servicenow incident automation using Business rules, scheduled jobs, script includes, transform maps and transform scripts by SOAP methodology.
  • Activated HR plugin in instance and customized the modules to meet the onboarding requirements.
  • Installed MID server for LDAP Connectivity.
  • Integrated servicenow with Data Pipe and ReliaQuest using REST API’s.
  • Used Business rules and script includes to configure the API integrations
  • Configured HR modules ACL’s and SLA’s as per the requirements.
  • Molded complex workflows to servicenow customized flows.
  • Established connectivity between Power BI and report module.
  • Writing Catalog client scripts and UI policies to make client side changes.
  • Configured multiple forms for Asset module using Configuration Management Database.
  • Worked on standardization of E-mail Notifications
  • Implemented OOTB service portal and fixed issues arising on UI scripts and client scripts.
  • Customized Catalog widgets to meet the UI requirements.
  • Implemented Agile Application plugin and customized the modules and UI of the forms.
  • Configured Event Management to meet and pull reports on the ITOM procedures being followed.
  • Implemented PPM module and APM modules from Scratch.
  • Implemented and improvised Performance Analytics application as per the client requirements.
  • Experience in configuring PPM module based on the client requirements and necessities.
  • Involved in configuring the Data Policies and UI Policies as per the requirements
  • Generated reports and scheduling the reports as per the client requirement.
  • Worked on loading the data into ServiceNow using import sets
  • Experience in SDLC Processes like creating new stories, tasks, sprints, products and defects.
  • Created user friendly UI email notifications.
  • Activated Demand Mangement and integrated with service request.

Environment: ServiceNow, Angular JS, Bootstrap, Jelly,CSS,HTML,JSON,JAVA.

Confidential, Lincolnshire, IL

Senior Service Now Developer/Admin

Responsibilities:

  • Created several Catalog Items and customized them using UI Policies and Catalog client scripts.
  • Automated several integrations with third party applications like VRA, Puppet, Azure and HP Anywhere.
  • Involved in requirements gathering and refining user stories.
  • Experience on working CMDB and Asset Management integrations.
  • Worked ITIL modules like Incident, Problem, Change and Service Requests.
  • Ability to work effectively in a team oriented environment as well as an individual developer if required .
  • Closely worked with Fruition implementation partner on CMS and service requests.
  • Secured several custom tables and ITIL modules using ACL's.
  • Extensively worked on Business Rules and Script Includes.
  • Exposed to ITOM operation and workflow processes.
  • Worked on Service Portal by customizing Widgets, Pages and Themes.
  • Worked closely with Manager to gather requirements and prepared VISIO’s of the projects.
  • Continued supporting ESS portal by customizing CMS iframes, pages and Dynamic content.
  • Upgraded Sandbox to Jakarta version and started investigating the Service portal enhancements.
  • Integrated several catalog requests and Custom tables using web services like REST and SOAP.
  • Worked in Agile methodology and familiar with Scrum procedures.
  • Experience in SDLC Processes like creating new stories, tasks, sprints, products and defects.
  • As an Admin collected requirements from Manager and Stake holders.
  • Worked on deriving feasible solutions to automation processes by working with 3rd party Integration tools.
  • Performed peer reviews on update sets for weekly releases of the SCRUM Process.
  • Refined raw Data collected from SME’s and logged stories along with points allocation for each story.
  • Developed several complex integration and automation workflows in the environment.
  • Worked with Management and Stakeholders to design testing strategies for Development, QA and UAT.
  • Experience working with Discovery tool to track all the CI's in the organization.
  • Worked independently for end to end implementation of different ITSM modules
  • Activated Financial Management for CSM and FSM cost models.
  • Made UI Configurations on the FSM module as per the client requirements
  • Integrated ITFM with Oracle ERP to transfer rate cards and cost analytics
  • Made UI Configurations on PPM Module using UI Macros.
  • Integrated PPM Module with HP Application Lifecycle Management.
  • Closely worked with CMDB team using Service Watch in Jakarta Upgrade.
  • Worked on setting up Event Management Plugin as a part of ITOM procedure to track operations performed.
  • Configured excel sheets daily pulled from various tables to determine the servers ordered number, capacity etc.
  • Experience with complex integrations within the ITSM environment.
  • Configured SCCM Integration automation process by Scripted Web Services.
  • Created several custom tables for SCCM integration and customized the table functionality by Script includes, Business rules, UI Actions and Client scripts.
  • Integrated several catalogs and custom applications with Knowledge Base table to create articles and publish them.
  • Created Homepage for servicenow developers in the company based on their sprint releases, stories assigned points per week etc.
  • Performed role as a solution architect and worked closely with stake holders and developers to bridge the gap between customers and technical team.
  • Refined customer stories to requirements along with technical information in it into a agile release stories.
  • Experience with database manipulation via programming language.
  • Worked on remote update sets and experience merging update sets as well as migrated several update sets to different environment.

Environment: ServiceNow, Angular JS, Bootstrap, Jelly,CSS,HTML,JSON,JAVA.

Confidential, Chicago

Senior Service Now Developer

Responsibilities:

  • Worked on Service Portal POC’s.
  • Involved in creating widgets and pages on the service portal in Helsinki Version.
  • Created custom applications and tables and integrated them with the portal pages.
  • Experience in working with Scoped Applications.
  • Integrated servicenow with BMC Remedy using REST integration.
  • Experience in integrating servicenow with cloud computing tools like SAP and AWS.
  • Made complex integrations with SAP for maintaining relations through snow onboarding process.
  • Developed custom tables and scripted web services for travelling services in servicenow.
  • Developed POC’s to match client requirements for international travel necessities.
  • Worked in SCRUM methodology with 2 weeks’ sprint on TFS stories.
  • Customizing email notifications as per the requirements.
  • Experience on working with HR Module applications.
  • Worked in Domain separated environment.
  • Secured the custom tables and applications using ACL’s.
  • Experience working in CIO team environment to complete multiple projects simultaneously.
  • Ability to build strong partnerships across business teams and technical teams within the organization.
  • Fixed several bugs within the instance using client scripts, UI Policies and Script Includes.
  • Wrote business rules to configure the integration tables.
  • Worked on loading the data into Custom Tables using import sets.
  • Molded several complex workflows into Servicenow.
  • Involved in Migrating update sets from one instance to another.
  • Ability to build strong collaborative partnerships across functional lines and at all levels within organization and the business.
  • Experience working in a fast-paced team environment to complete multiple projects simultaneously according to business and technical requirements.

Environment: ServiceNow,Angular JS, Bootstrap, Jelly,XML,CSS,HTML,JSON,JAVA.

Confidential, NewYork City

Senior Service Now Developer/Admin

Responsibilities:

  • Started working on servicenow implementation from Scratch in the Agency.
  • Single handedly lead the project after implementation partner Linium left.
  • Responsible for overall ServiceNow code quality, administration, platform development, module development and execute using company AGILE practices
  • Involved in End to End implementation of ITSM on servicenow platform.
  • Closely worked with clients and directors to capture business requirements and transforming them to user story’s
  • Involved in analysis and estimation of requirements.
  • Implemented critical incident management, Crib management and transportation management custom applications to retire legacy tools and give cost effective solutions to business.
  • Improved the IT services to end users using User friendly ESS sites.
  • Created UI Policies and UI Actions as per the requirements.
  • Coordinating the instance upgrade activities and migration activities using Update Sets
  • Worked on loading the data into ServiceNow using import sets
  • Writing Catalog client scripts to make client side changes.
  • Creating the UI pages to use them in catalog items, Implemented using UI scripts.
  • Extensively worked on different kinds of variables and variable sets and order guides.
  • Created various complex workflows for Custom Applications and Catalog items.
  • Worked on e-mail and Outlook Integration.
  • Create number of Inbound Actions to process the incoming email.
  • Experience on working with Script Includes and Scripted WebServices
  • Extensively worked on migration from Eureka version to Fuji version
  • Installed MID server using proxy server in the network.
  • Created new ESS UI view for company from scratch using Jelly script on Fuji Version.
  • Extensively worked on Jelly scripting, CSS, UI scripting and HTMLto develop the new UI view.
  • Extensively worked on creating Content Management Pages and iFrames for the catalog items in ESS view
  • Created LDAP Servers to import External and Internal users into servicenow.
  • Worked on creating Transform maps to map fields from LDAP to service and Transform scripts to make necessary changes to data imported.
  • Worked in the AGILE approach and used the JIRA tool for project management.
  • Experience in integrating service now with JIRA.

Environment: ServiceNow, XML,CSS,JavaScript, HTML, Windows 7.

Confidential, Palo Alto

Senior Service Now Developer

Responsibilities:

  • Involved in Developing Use Cases and Technical Design Documents.
  • Interaction with Business Analysts to capture the business needs and transforming them to the Use cases.
  • Used Asset Management to control inventory and reduce cost of purchasing.
  • Improved the IT services to end users using Asset Management.
  • Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
  • Created functional and technical specifications documents for various ServiceNow modules
  • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
  • Worked on creating and configuring the Applications, Modules, Business Rules, Client Scripts, UI Actions, UI Macros in ServiceNow
  • Worked on UI Macros to create pages as templates
  • Coordinating the instance upgrade activities and migration activities using Update Sets
  • Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand
  • Extensively worked on CMDB and set up mid servers as per the requirements
  • Populated the CIs (Configuration Items) and configured the CI relations in CMDB
  • Defined and configured DISCOVERY schedules and actively involved in troubleshooting Discovery tool
  • Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
  • Development of Service catalog - catalog items, designing workflows and execution plans.
  • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
  • Resolving typical Users access and roles issues by checking active directory and users table.
  • Creating the UI pages to use them in catalog items, Implemented using UI scripts.
  • Creating Knowledge articles to document the steps in creating the catalog items in ServiceNow.
  • Extensively worked on different kinds of variables and variable sets and order guides.
  • Re-designed workflows using workflow editor
  • Experience on working with Script Includes and Scripted WebServices
  • Writing script includes invoking them in reference qualifiers or variable scripting.
  • Worked on the Dublin, Eurekaversions of the ServiceNow.
  • Extensively worked on migration from Dublin to Eureka version
  • Creating Database Views to pull the reports on variables which are being used by catalog items.
  • Involved in creating on demand reports and scheduling the report generation as per the client requirements in ServiceNow
  • Worked in the AGILE approach and used the Asana tool for project management.

Environment: ServiceNow, JavaScript, HTML, Windows 7.

Confidential

Java Developer

Responsibilities:

  • Involved in the preparation of Functional Requirement document (FS) and Technical Specification (TS) documents.
  • Used Struts, EJB and Hibernate in developing the project.
  • Involved in developing JSP
  • Developed Model Classes using spring framework.
  • Worked on the Multi-Threading and also JAVA Collections API for handling the data objects between the business layers and the front end.
  • Modeling the Database by using Hibernate in DAO's.
  • Created Test Plan, System Integration Plan and System Integration Test cases.
  • Involved in developing JSP.
  • Implemented SOAP Web service consumer service.
  • Involved in development of middle layer business methods, which incorporated the core business functionality.
  • Managed integration environment by Clear case, to in corporate day to day code check-ins in the project.
  • Implemented Service Locator, Data Transfer Object Design patterns.
  • Involved in developing the applications using Spring framework for dependency Injection (Inversion of Control)
  • Creating and deploying the EAR application file into IBM WebSphere 7.0 Application Server
  • Modeling the Database by using Hibernate in DAO's.
  • The Log4j package is used for the logging.
  • Proactively worked with managers and development staff to meet project goals within expected timelines.
  • Developing unit test cases, Bug fixing and end-to-end testing of the application.
  • Used plug-ins like Metrics and PMD to ensure that code is written in accordance to SIG guidelines.

Environment: EJB, JSP, JSTL, HTML, JavaScript, Servlets, Spring, Hibernate, Oracle 9i, PL/SQL, SQL Developer, JPA, EJB3.0, SOAP, JAX-WS, Web Services, Weblogic, SVN, UML, Rational Rose, Ant, Eclipse

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