Senior Service Now Developer/admin Resume
Dallas-tX
SUMMARY
- Sr. Applications Developer with expertise in development of software applications, having around 6 years of IT experience in Analysis, Design, Development, Testing and Deployment.
- Good knowledge on REST, SOAP API's.
- Experience in Mid Server configuration and Authentication automation.
- Direct hands on experience on various IT Services of Service - Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges.
- Experience in creating the custom ITIL Applications, Modules in ServiceNow as per requirement
- Experience in working on the ITIL Process like Incident and Problem Management, Change Management, Knowledge Management, CMDB Management in ServiceNow.
- Experience on designing and Implementation of various ServiceNow CMS implementation using advanced technology like JQuery and Angular JS.
- Experience on the Implementation, Configuration and maintenance of Business Rules, Client Scripts and UI Policies
- Experience in configuring the SLAs for various ITIL processes as per the client requirements
- Experience in configuring the ACLs in ServiceNow
- Extensive with Business Rules (Before, After, Async and Display Business Rules), UI Actions, UI Policies, Client Scripts, Scripting in ServiceNow
- Worked on configuring the Data policies as per the requirements
- Strong experience in using Update Sets, Import Sets in ServiceNow
- Experience in Email Integration, LDAP integration with ServiceNow
- Experience in working with Service Catalogs, Workflows in ServiceNow
- Experience working with Service Mapping.
- ServiceNow - Webservice integration with third party application
- External Webservices Integration (both SOAP based and REST based) in ServiceNow
- Experience in generating reports and scheduling the reports as per the client requirement.
- Experience on working with Script Includes and Scripted WebServices.
- Understanding of how to use domain separation to partition data, process and system elements in a shared environment
- Hands on experience in CMDB and Asset Management Services: Business Services and CI relations
- Experience in managing the Configuration Management Library and providing information on the status of all the master copies of CIs.
- Expertise on creation of workflows for Service Catalog items in Service-Now.
- Experience with web development using Java Script, JQuery, Jelly, CSS, HTML
- Experience in working on SQL queries, SQL Tuning, PL/SQL Tuning
- JDBC, Servlets, JSP, JSF, Spring, Hibernate, Web Services and REST Services.
- Good Knowledge in implementing Data Structures, Algorithms and Design Patterns.
- Extensive experience working with databases Oracle PL/SQL, MySQL and SQL Server.
- Well versed with designing Use-cases, Class diagrams and Sequence diagrams in UML using Rational Rose and MS Visio.
- Experience working in CSS, XML, JSP, Ajax, jQuery& JSF.
- Good Exposure to different types of protocol HTTP and SOAP, XML Parsers likes SAX, DOM.
- Experience working in Agile and Test Driven Development environment.
- Experience with Tomcat, Weblogic and JBoss application servers.
- Good Knowledge of using IDE Tools like Eclipse, NetBeans, RAD for Java/J2EE application development.
- Experience working with Operations teams in production deployments and providing developer support to fix real-time production issues.
- Experienced in developing the unit test cases using JUnit and Easy Mock.
- Experience in using Maven and ANT for build automation.
- Experience in using version control tools like SVN, Clear case, CVS
- Experience in CRM(Customer relationship management) business process
TECHNICAL SKILLS
ITSM Tools: Service-Now, ITSM Suite, BMC Remedy
Java/web Technologies: HTML, XML, XSLT, XSD, JavaScript, CSS, JQueryJDBC, JSP, Servlets, Struts, JSF, a4j (Ajax4Jsf)Hibernate, JMS, JPA, Spring, JAXBApache AXIS, JAX-WS, Junit, Log4jSOAP Web Services, REST Services, Ant, Maven.
Web/App Servers: Tomcat, Weblogic11g, JBOSS, Apache
IDEs: My EclipseRADNetBeans
Databases: Oracle, MySQL, Microsoft SQL Server
Design Methodologies: UML, J2EE/GOF Design Patterns and RUP (Rational Unified Process)
Build Tools: ANT and Maven
Tools: SoapUI, Microsoft Visio, HP Quality Center
Unit/Load Testing: JUNIT
Version Control System: CVS, SVN, Rational Clear Case
Logging Tools: Log4j
Scripts: Java Script, Ant Scripts, XML DTDs and XSDs
Operating Systems: Windows, UNIX & Linux
Others: Agile Methodology(Rally), Architectural and Design PatternsMulti-threading, Basic Networking
PROFESSIONAL EXPERIENCE
Confidential, Dallas-TX
Senior Service Now Developer/Admin
Responsibilities:
- Worked ITIL modules like Incident, Problem, Change and Service Requests.
- Extensively worked on Upgradation Process and monitored all the test scripts along with module changes during the upgrade.
- Integrated servicenow with 3rd party applications like SQLDM, Solarwinds using inbound email action.
- Worked on SOAP integration b/w servicenow user table and sendwordnow.
- Deployed Ensono and servicenow incident automation using Business rules, scheduled jobs, script includes, transform maps and transform scripts by SOAP methodology.
- Activated HR plugin in instance and customized the modules to meet the onboarding requirements.
- Installed MID server for LDAP Connectivity.
- Integrated servicenow with Data Pipe and ReliaQuest using REST API’s.
- Used Business rules and script includes to configure the API integrations
- Configured HR modules ACL’s and SLA’s as per the requirements.
- Molded complex workflows to servicenow customized flows.
- Established connectivity between Power BI and report module.
- Writing Catalog client scripts and UI policies to make client side changes.
- Configured multiple forms for Asset module using Configuration Management Database.
- Worked on standardization of E-mail Notifications
- Implemented OOTB service portal and fixed issues arising on UI scripts and client scripts.
- Customized Catalog widgets to meet the UI requirements.
- Implemented Agile Application plugin and customized the modules and UI of the forms.
- Configured Event Management to meet and pull reports on the ITOM procedures being followed.
- Implemented PPM module and APM modules from Scratch.
- Implemented and improvised Performance Analytics application as per the client requirements.
- Experience in configuring PPM module based on the client requirements and necessities.
- Involved in configuring the Data Policies and UI Policies as per the requirements
- Generated reports and scheduling the reports as per the client requirement.
- Worked on loading the data into ServiceNow using import sets
- Experience in SDLC Processes like creating new stories, tasks, sprints, products and defects.
- Created user friendly UI email notifications.
- Activated Demand Mangement and integrated with service request.
Environment: ServiceNow, Angular JS, Bootstrap, Jelly,CSS,HTML,JSON,JAVA.
Confidential, Lincolnshire, IL
Senior Service Now Developer/Admin
Responsibilities:
- Created several Catalog Items and customized them using UI Policies and Catalog client scripts.
- Automated several integrations with third party applications like VRA, Puppet, Azure and HP Anywhere.
- Involved in requirements gathering and refining user stories.
- Experience on working CMDB and Asset Management integrations.
- Worked ITIL modules like Incident, Problem, Change and Service Requests.
- Ability to work effectively in a team oriented environment as well as an individual developer if required .
- Closely worked with Fruition implementation partner on CMS and service requests.
- Secured several custom tables and ITIL modules using ACL's.
- Extensively worked on Business Rules and Script Includes.
- Exposed to ITOM operation and workflow processes.
- Worked on Service Portal by customizing Widgets, Pages and Themes.
- Worked closely with Manager to gather requirements and prepared VISIO’s of the projects.
- Continued supporting ESS portal by customizing CMS iframes, pages and Dynamic content.
- Upgraded Sandbox to Jakarta version and started investigating the Service portal enhancements.
- Integrated several catalog requests and Custom tables using web services like REST and SOAP.
- Worked in Agile methodology and familiar with Scrum procedures.
- Experience in SDLC Processes like creating new stories, tasks, sprints, products and defects.
- As an Admin collected requirements from Manager and Stake holders.
- Worked on deriving feasible solutions to automation processes by working with 3rd party Integration tools.
- Performed peer reviews on update sets for weekly releases of the SCRUM Process.
- Refined raw Data collected from SME’s and logged stories along with points allocation for each story.
- Developed several complex integration and automation workflows in the environment.
- Worked with Management and Stakeholders to design testing strategies for Development, QA and UAT.
- Experience working with Discovery tool to track all the CI's in the organization.
- Worked independently for end to end implementation of different ITSM modules
- Activated Financial Management for CSM and FSM cost models.
- Made UI Configurations on the FSM module as per the client requirements
- Integrated ITFM with Oracle ERP to transfer rate cards and cost analytics
- Made UI Configurations on PPM Module using UI Macros.
- Integrated PPM Module with HP Application Lifecycle Management.
- Closely worked with CMDB team using Service Watch in Jakarta Upgrade.
- Worked on setting up Event Management Plugin as a part of ITOM procedure to track operations performed.
- Configured excel sheets daily pulled from various tables to determine the servers ordered number, capacity etc.
- Experience with complex integrations within the ITSM environment.
- Configured SCCM Integration automation process by Scripted Web Services.
- Created several custom tables for SCCM integration and customized the table functionality by Script includes, Business rules, UI Actions and Client scripts.
- Integrated several catalogs and custom applications with Knowledge Base table to create articles and publish them.
- Created Homepage for servicenow developers in the company based on their sprint releases, stories assigned points per week etc.
- Performed role as a solution architect and worked closely with stake holders and developers to bridge the gap between customers and technical team.
- Refined customer stories to requirements along with technical information in it into a agile release stories.
- Experience with database manipulation via programming language.
- Worked on remote update sets and experience merging update sets as well as migrated several update sets to different environment.
Environment: ServiceNow, Angular JS, Bootstrap, Jelly,CSS,HTML,JSON,JAVA.
Confidential, Chicago
Senior Service Now Developer
Responsibilities:
- Worked on Service Portal POC’s.
- Involved in creating widgets and pages on the service portal in Helsinki Version.
- Created custom applications and tables and integrated them with the portal pages.
- Experience in working with Scoped Applications.
- Integrated servicenow with BMC Remedy using REST integration.
- Experience in integrating servicenow with cloud computing tools like SAP and AWS.
- Made complex integrations with SAP for maintaining relations through snow onboarding process.
- Developed custom tables and scripted web services for travelling services in servicenow.
- Developed POC’s to match client requirements for international travel necessities.
- Worked in SCRUM methodology with 2 weeks’ sprint on TFS stories.
- Customizing email notifications as per the requirements.
- Experience on working with HR Module applications.
- Worked in Domain separated environment.
- Secured the custom tables and applications using ACL’s.
- Experience working in CIO team environment to complete multiple projects simultaneously.
- Ability to build strong partnerships across business teams and technical teams within the organization.
- Fixed several bugs within the instance using client scripts, UI Policies and Script Includes.
- Wrote business rules to configure the integration tables.
- Worked on loading the data into Custom Tables using import sets.
- Molded several complex workflows into Servicenow.
- Involved in Migrating update sets from one instance to another.
- Ability to build strong collaborative partnerships across functional lines and at all levels within organization and the business.
- Experience working in a fast-paced team environment to complete multiple projects simultaneously according to business and technical requirements.
Environment: ServiceNow,Angular JS, Bootstrap, Jelly,XML,CSS,HTML,JSON,JAVA.
Confidential, NewYork City
Senior Service Now Developer/Admin
Responsibilities:
- Started working on servicenow implementation from Scratch in the Agency.
- Single handedly lead the project after implementation partner Linium left.
- Responsible for overall ServiceNow code quality, administration, platform development, module development and execute using company AGILE practices
- Involved in End to End implementation of ITSM on servicenow platform.
- Closely worked with clients and directors to capture business requirements and transforming them to user story’s
- Involved in analysis and estimation of requirements.
- Implemented critical incident management, Crib management and transportation management custom applications to retire legacy tools and give cost effective solutions to business.
- Improved the IT services to end users using User friendly ESS sites.
- Created UI Policies and UI Actions as per the requirements.
- Coordinating the instance upgrade activities and migration activities using Update Sets
- Worked on loading the data into ServiceNow using import sets
- Writing Catalog client scripts to make client side changes.
- Creating the UI pages to use them in catalog items, Implemented using UI scripts.
- Extensively worked on different kinds of variables and variable sets and order guides.
- Created various complex workflows for Custom Applications and Catalog items.
- Worked on e-mail and Outlook Integration.
- Create number of Inbound Actions to process the incoming email.
- Experience on working with Script Includes and Scripted WebServices
- Extensively worked on migration from Eureka version to Fuji version
- Installed MID server using proxy server in the network.
- Created new ESS UI view for company from scratch using Jelly script on Fuji Version.
- Extensively worked on Jelly scripting, CSS, UI scripting and HTMLto develop the new UI view.
- Extensively worked on creating Content Management Pages and iFrames for the catalog items in ESS view
- Created LDAP Servers to import External and Internal users into servicenow.
- Worked on creating Transform maps to map fields from LDAP to service and Transform scripts to make necessary changes to data imported.
- Worked in the AGILE approach and used the JIRA tool for project management.
- Experience in integrating service now with JIRA.
Environment: ServiceNow, XML,CSS,JavaScript, HTML, Windows 7.
Confidential, Palo Alto
Senior Service Now Developer
Responsibilities:
- Involved in Developing Use Cases and Technical Design Documents.
- Interaction with Business Analysts to capture the business needs and transforming them to the Use cases.
- Used Asset Management to control inventory and reduce cost of purchasing.
- Improved the IT services to end users using Asset Management.
- Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
- Created functional and technical specifications documents for various ServiceNow modules
- Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow
- Worked on creating and configuring the Applications, Modules, Business Rules, Client Scripts, UI Actions, UI Macros in ServiceNow
- Worked on UI Macros to create pages as templates
- Coordinating the instance upgrade activities and migration activities using Update Sets
- Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand
- Extensively worked on CMDB and set up mid servers as per the requirements
- Populated the CIs (Configuration Items) and configured the CI relations in CMDB
- Defined and configured DISCOVERY schedules and actively involved in troubleshooting Discovery tool
- Setup MID Server used by DISCOVERY and troubleshooting problems with the tool configurations.
- Development of Service catalog - catalog items, designing workflows and execution plans.
- Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
- Resolving typical Users access and roles issues by checking active directory and users table.
- Creating the UI pages to use them in catalog items, Implemented using UI scripts.
- Creating Knowledge articles to document the steps in creating the catalog items in ServiceNow.
- Extensively worked on different kinds of variables and variable sets and order guides.
- Re-designed workflows using workflow editor
- Experience on working with Script Includes and Scripted WebServices
- Writing script includes invoking them in reference qualifiers or variable scripting.
- Worked on the Dublin, Eurekaversions of the ServiceNow.
- Extensively worked on migration from Dublin to Eureka version
- Creating Database Views to pull the reports on variables which are being used by catalog items.
- Involved in creating on demand reports and scheduling the report generation as per the client requirements in ServiceNow
- Worked in the AGILE approach and used the Asana tool for project management.
Environment: ServiceNow, JavaScript, HTML, Windows 7.
Confidential
Java Developer
Responsibilities:
- Involved in the preparation of Functional Requirement document (FS) and Technical Specification (TS) documents.
- Used Struts, EJB and Hibernate in developing the project.
- Involved in developing JSP
- Developed Model Classes using spring framework.
- Worked on the Multi-Threading and also JAVA Collections API for handling the data objects between the business layers and the front end.
- Modeling the Database by using Hibernate in DAO's.
- Created Test Plan, System Integration Plan and System Integration Test cases.
- Involved in developing JSP.
- Implemented SOAP Web service consumer service.
- Involved in development of middle layer business methods, which incorporated the core business functionality.
- Managed integration environment by Clear case, to in corporate day to day code check-ins in the project.
- Implemented Service Locator, Data Transfer Object Design patterns.
- Involved in developing the applications using Spring framework for dependency Injection (Inversion of Control)
- Creating and deploying the EAR application file into IBM WebSphere 7.0 Application Server
- Modeling the Database by using Hibernate in DAO's.
- The Log4j package is used for the logging.
- Proactively worked with managers and development staff to meet project goals within expected timelines.
- Developing unit test cases, Bug fixing and end-to-end testing of the application.
- Used plug-ins like Metrics and PMD to ensure that code is written in accordance to SIG guidelines.
Environment: EJB, JSP, JSTL, HTML, JavaScript, Servlets, Spring, Hibernate, Oracle 9i, PL/SQL, SQL Developer, JPA, EJB3.0, SOAP, JAX-WS, Web Services, Weblogic, SVN, UML, Rational Rose, Ant, Eclipse