SUMMARY

• 8+ overall professional Software Development Experience with strong Object - oriented analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• 6+ years of Strong experience on Salesforce.com platform, Sales Cloud, Service Cloud, Community Cloud and its Development Life Cycle.
• In depth understanding of Salesforce business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Data Extensions, Service Cloud, Support Process and Forecasting. Good experience in developing Salesforce Lightning Apps, Lightning Components, Controllers and Events.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL, SOSL and integrating tools.
• Enhanced the UI with Page layouts, Record Types and extensively worked with Organization wide defaults, Permission Sets, Profile & Users.
• Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Actions, and Approval Process in Salesforce.com.
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Extensive experience in implementation of Salesforce Chatter and Communities.
• Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Extensive experience in App Exchange and familiar with the usage of Trial Force org and deployment using Change sets.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules.
• Expertise in developing, configuring, deploying, testing and integrating Salesforce in Agile Methodology.
• Experience in Sales Cloud & Service Cloud, Community Cloud environments while assisting with the vision and standards for new Salesforce.com Solutions.
• Experience in configuring price quote (CPQ) with Apttus.
• Experience with APTTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Experience in data migration from Legacy Systems using Data Loader.
• Worked with Auditing tools, Data Management tools, Data Loader, reports & dashboards.
• Configured and maintained User profiles, role hierarchy, sharing rules, profile management, data import and Security, Password policies. Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.
• Developed test classes for unit testing the code and to make sure the required code coverage is attained.
• Involvements of full life-cycle implementation of Sales force CRM for Educational and commercial organizations including Sales Cloud, Service Cloud, Community Cloud.
• Experience in programming languages C++, Java and other java technologies which include JSP, jQuery and Servlets.
• Experience in web technologies like HTML, XML, DHTML, CSS and JavaScript.
• Expert in implementing security and sharing rules at object, field, record level for various users at various levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in developing, deploying and integrating Salesforce.com.
• Experience in using different tools - Apex Data Loader, Eclipse, Import Wizard, SFDC Data Export, Mass Delete, Change sets etc.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries.
• Extensively worked on Meta Data Migrations in Salesforce using Sandboxes. Worked with Restful web services along with SOAP and WSDL for third party Integration.
• Experience in SFDC Integration using Web Services and Apex Programming, Service Cloud, Community Cloud and Sales cloud functionalities.

TECHNICAL SKILLS

Salesforce.com: Salesforce.com, Force.com IDE, Apex Class, Apex Triggers, Apex Methods, Apex Web services, Workflow and Approvals, Process Builder, Profiles & Permission sets, Role Hierarchies, Sharing Rules, OWD, Validation Rules, Apex data loader, App Exchange, Escalation Rules, SOSL, SOQL, Sales cloud, Service cloud, Community Cloud, Email Template, Apex Test Methods, Visual Force pages, Visual force Components, S-controls, Sandbox, data Loader, Salesforce Lightning

Sales force Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Salesforce1

Integration &Deployment Tools: ANT, Change-sets, Salesforce to Salesforce, Apex- Explorer

Language: Visual force, Lightning, Apex, C, C++, Java

Web Technologies: Html, CSS, JavaScript, jQuery, Ajax, WSDL, XML, PHP, JSON

Database: SQL Server 2008, MySQL, Oracle

Version Control: Git Hub, VSS, subversion

PROFESSIONAL EXPERIENCE

Confidential, IL

Sr. Salesforce developer

Responsibilities:

• Involved in emphasizing Sales Cloud and Service Cloud, Community Cloud.
• Hands on experience on Salesforce service cloud configuration and custom development.
• Developed, configure, deployed, tested and integrating Salesforce in Agile Methodology.
• Involved in Data Mapping and Data Migration from Oracle database toSalesforce.com Objects and fields using Change sets, eclipse.
• Good knowledge on Case Assignment, Knowledge Management and Case escalation rules. Design & build Lightning Messaging Framework, a design guideline for messaging patterns in the Salesforce ecosystem; collaborate with writers to create a holistic UI text library that works harmoniously with UI patterns; integrate the documentation.
• Created workflow rules and defined related tasks, time based triggered tasks, email alerts, field updates to implement business logic.
• Developed various Sales cloud Standard Objects including Accounts, Contacts, Leads, Opportunities, Reports, Dashboards, Events and Tasks.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application by ongoing Agile manner.
• Developed batch classes for specific functionalities which include sharing records for actions like approve, reject and recall.
• Worked on developing lightning application and components.
• Used data Loader to import or export bulk of data.
• Deploying applications from Sandbox to Production using Change Sets.
• Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Developed a custom layout for homepages on web and mobile for Lightning Experience with Lightning App Builder.
• Done Inline editing experience, which allows users to update data efficiently; build prototypes & conduct research to test design concepts; collaborate with engineers to build a high-quality end product that meets product, design, & accessibility requirements.
• Integration of Application withSalesforce.com by using REST web services API and SAP.
• Developed the web services to get the data of the certified employees who pursued differentcertifications and updated it against the Skill set object.
• Created many custom objects and custom fields in Lightning experience.
• Developed user interfaces like Lightning Components and Visual Force Pages.
• Developed Salesforce1 mobile application UI interface using Base Lightning Components like Lightning Schema Builder, process builder, buttons, tabs, badges, layouts, forms, currency along with event handlers.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented CPQ solution using Apttus CPQ& Contract Management.
• Experience with APTTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company.
• Analyze, review, and technical document and use cases of the database; Analyze and document current application dependencies.
• Experienced in Project Management and Release Management.
• Worked on creating and assigning Profiles, Field level security, Roles, profile management, sharing rules and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists, and othercomponents on a record detail and edit pages.

Environment: Force.com IDE, Apex Programming, Visual Flows, Process Builder, Visual Force(Pages, Component & Controllers), Pages, Data Loader, Sales Cloud, Community Cloud, App exchange, HTML, Java Script, Apex, Triggers, Web Services, Reports, Custom Objects, Custom Tabs, GitHub.

Confidential, MO

Salesforce developer

Responsibilities:

• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created profiles and configured the permissions based on the organizational hierarchy using permission Sets.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Used Service Cloud to allow users to automate service processes, streamline workflows.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Implemented and created users with permissions, about 1100 users nationwide on the CRM platformand provided go live support by agile methodology.
• Created Custom Objects, Custom Tabs, and Entity-Relationship Data Model, validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts and Data import and export.
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements in agile manner.
• Managed all objects used in their organizations in a unified & streamlined manner; collaborate with researchers to discover use cases & patterns, & integrate the findings to build an improved, data-informed product.
• Worked on SFDC Administrative tasks like creating Profiles, Roles and Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object.

Environment: SaleForce.com platform, Visual Force, Apex Language, Data Loader, GitHub Sales Cloud, Service Cloud, Sandbox Testing, HTML, JavaScript, Eclipse IDE.

Confidential, AL

Salesforce developer

Responsibilities:

• Delivered customer-critical features in Sales Cloud enabling sales processes from lead, opportunity and quote through sales forecasting and order management to setup and fulfill sales transactions quickly with eligible products, price lists and promotional discounts.
• Worked on various Service cloud objects like Accounts, Opportunities, Cases and Solutions.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed and implemented visual force pages for different needs in the function.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services.
• Worked on Validation Rules, Workflows and Approval Processes..
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Visual force components and attributes to override the look and feel of standard Visual force components.
• Programmed business logic using combination of apex classes, constructors, interfaces, methods and DML, keeping the iterations within governor limits.
• Involved in integration of Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Customized the standard objects as per the business requirements by using Visual force components.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Handled Restful Web services consumption for fetching content from the Internal Web server.
• Developed a customer feedback and satisfaction process.

Environment: Saleforce.com platform, Apex Language, Apex Classes, Controller Classes, Sales Cloud, Service cloud, Apex Triggers, Visual Force Pages, HTML, Web Services, Eclipse IDE Plug-in Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com ID

Confidential, NJ

Salesforce Administrator

Responsibilities:

• Performed the roles ofSalesforce.comDeveloperand Administrator.
• Interacted with business development and marketing team.
• Interacted with various business team members to gather and documented the requirements.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse
• Closely worked withSalesForce.com team while implementing the solutions for the requirements
• Worked on variousSales cloud standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Project involved completely emphasizing services on Service Cloud Platform, Relative Experience on Case Management, Service Console, Knowledge Base Articles, Entitlements, Tabs, and Flows.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Complete bulk imports of data using Apex Data Loader.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Worked on Service cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized tabs for among different business user groups and business centers.
• Researched and resolved issues and provided technical support to my client team.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Salesforce.com, Force.com Platform, Sales Cloud,Service cloud, Apex Data Loader, SalesforceEnterprise Edition, Apex, Visual force, Eclipse IDE Plug-in Objects

Confidential

Java developer

Responsibilities:

• Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply expertise to many interesting technical problems. have a strong understanding of UI, cross-browser compatibility, general web functions and standards.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS
• Experience in planning and delivering software platforms used across multiple products and organizational units.
• Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's.
• Deep functional knowledge or hands on design experience with Web Services (REST, SOAP, etc ..

Environment: JavaScript, CSS, HTML, DHTML, JSP, UML, SQL, MySQL, Pl/SQL, Ajax, Windows, JQuery.