SUMMARY

• Around 11 years of extensive, diverse and progressive experience in requirements management, business process improvement, project coordination/management (PMO) and product management.
• Experience in implementing software solutions using agile and waterfall methodologies for e - Governance (utilities), media & telecom industries.
• Expertise in business process modelling, process improvement, feasibility analysis, GAP analysis, market research, competitive analysis, data analysis, risk analysis, and resolving issues & conflicts.
• Demonstrated Project management skills by assisting PMO in developing business case, project charter, project management plan, WBS, change management & risk analysis, keeping in mind the objectives of the project & constraints affecting time, scope and budget baselines.
• Effectively organized one on one discussions, requirement workshops, JAD, project planning and product backlog grooming sessions with business users, SME’s, developers and other cross functional teams to gather/analyse requirements & develop customized solutions to meet customer business goals.
• Expertise in identifying, developing and documenting business (BRD), functional requirements (FRS), user stories/system/technical requirement specification(SRS) which includes use cases, use case diagrams, system design, business rules, work flow diagrams, process flows, sequence diagrams, activity diagrams, Data flows, data mapping, ER diagrams, etc.,
• Expertise in organizing sprint planning meetings, user story workshop, bug triage, daily scrum calls and sprint retrospective meetings adhering to agile project methodology and scrum standards.
• Proficient in converting complex business/technical concepts to easily understandable requirements.
• Extensively used UML modelling, MS Visio, MS Office, SharePoint and JIRA for documenting and management (versions) of requirements/stories.
• Experience in working with QA Team to create and review test plans, test cases, test procedures to execute integration/system/smoke/regression/performance testing and performed UAT testing to ensure developed product met requirements and business goals.
• Excellent team player with strong verbal/written communication skills and analytical abilities.

TECHNICAL SKILLS

Requirement & Testing Tools: JIRA, Confluence, SharePoint, Quality Centre, QTP.

Processes & Methodologies: Waterfall, Agile, Process Improvement, TX Project Delivery framework

Microsoft Tools: Microsoft Office (Word, Excel, PowerPoint), MS Visio, MS Project.

Databases: MS SQL, Oracle.

PROFESSIONAL EXPERIENCE

Confidential, Allen, TX

Business Analyst

Responsibilities:

• Acted as a liaison between business stakeholders, customer facing teams, vendors, testing and development teams to develop Frontier Set-Top Box applications.
• Worked closely with PMO and product owner to create and implement streamlined processes for requirement gathering and change management including story writing workshops, production bug triages and various testing efforts, resulting in increased efficiency & productivity by 25%.
• Responsible for sprint planning to manage/prioritize product backlog, estimate story points, define acceptance criteria & organized daily scrum calls to identify cross functional issues to ensure the project is on schedule resulting in ongoing cost savings.
• Took additional responsibility to administer JIRA and Confluence tools (created a sperate instance for Video dev team) to manage requirements, release notes, change logs, status reports and defect-tracking to ensure active collaboration between cross functional teams and external vendors.
• Maintained JIRA projects including epic/story/task creation, managing sprint schedule, creating kanban/scrum boards and customized agile dashboards to report health, progress and overall status of projects.
• Provided periodical reports through JIRA to report project finances, sprint costs and used MS Excel to report revenue generation and projections through VOD services on STB boxes in CA, TX and FL states for management decision making.
• Documenting the project requirements and system design using MS office suite (BRD/SRS) and Visio (UML diagrams) and shared the same for team collaboration using requirements management and document repository tool (Confluence).
• Created UI walkthrough documents, business process workflows and other product training documents for customer facing teams to understand product functionality.
• Worked with testing teams to develop/review test cases for UAT, integration/system testing to ensure developed solution met the requirements and tracked all issues (defects/bugs, etc.) using JIRA for efficient resolution.

Environment: Agile Methodology (Scrum), PMO, User story, STB development, .Net, Stash, MS Office Suite, MS Visio, UML, UAT, Confluence and JIRA.

Confidential, Irving, TX

Business Analyst

Responsibilities:

• Ingeniously performed as a liaison between business stakeholders, clients, vendors, testing and development teams to develop Confidential FiOS mobile & Confidential Set-Top Box applications.
• Participated in sprint backlog, walkthrough and review meetings to identify/prioritize user stories, to clarify business/functional and technical requirements to team and to ensure success without compromising on product quality and project timelines.
• Owned technical/non-technical documentation for Set-Top Box applications.
• Productively created and implemented requirements gathering, sign-off and team collaboration process by implementing Confluence tool to avoid potential conflicts & thereby increasing productivity by 30%.
• Worked closely with senior product manager and responsible for analysing customer needs and prioritizing product backlog accordingly to develop Confidential FiOS mobile applications (iOS & Android) thereby increasing app rating from 1.5 to 3.7.
• Effectively worked with cross-functional diverse scrum teams (onsite and vendor with 30-50 resources) in managing user stories, story pointing, sprint planning/demo/retrospective sessions, testing efforts, UI Validation, and in publishing status reports to ensure quality and timely delivery of each sprint.
• Working closely with project champion & stakeholders to agree upon a system that focuses on requirements gathering, sign-off & application testing approach for project sprints.
• Generate a streamline process to understand features offered by Confidential FiOS for regular VMS (STB) boxes, Customer Electronic equipment (CE devices) and desired functionality of FiOS mobile applications by interacting with users, management, SME stakeholders.
• Documenting the project requirements using MS office suite (BRD/SRS) and Visio (UML diagrams) and shared the same for team collaboration using requirements management and document repository tool (Confluence).
• Validating technical designs created by developers against business/functional specifications.
• Assisting the QA team in reviewing test cases, test plans and tested the test, production replica, UAT & final application builds for usability testing to verify whether all the user requirements were catered to by the application.

Environment: Agile methodology (Scrum), PMO, user story, mobility, Android & iOS application development, STB development, .Net, MS Office, MS Visio, UML, UAT, Confluence and JIRA.

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Worked closely with Product owner and responsible for gathering Client/End user requirements (user stories) to build new "Workbench Platform" application.
• Performed GAP analysis to analyse the variance between system capabilities & business requirements for database migration and for integrating new application with SAP application.
• Partnered with software development and database teams for gathering functional requirements (user stories) and define story points for data profiling, database migration/transformation (ETL) requirements and for integrating the new application with SAP Finance systems (FICO).
• Identified the business rules, assumptions, constraints, project risks and helped in managing risk mitigation plans, issue tracking and project status reports.
• Skilfully streamlined the change request process with the business group resulting in change control, and completing sprints ahead of time.
• Documented data quality & traceability; data mapping & ETL transformation processes for each source interface in the functional design and system specification (SRS) documents based on the business requirements.
• Prepared data flows/diagrams & mapping sheets using MS Visio, Excel to capture backend data requirements.
• Organized sprint planning to prioritize stories and participated in everyday scrum calls to identify and resolve issues/conflicts ensuring the project is on schedule.
• Worked closely with business groups, developers and testing team to help develop test plans, test cases & perform UAT testing to verify accuracy of developed solution.
• Environment: Agile Methodology (Scrum), PMO, user story, MS Office Suite, MS SQL Server 2008, .Net, Windows 2008, UML, UAT, SharePoint, Quality Centre.

Confidential, Santa Clara, CA

Project Analyst/Coordinator

Responsibilities:

• Worked with CEO to decide upon the vendor selection, best methodology & requirements gathering approach to revamp company’s website and completed the project within agreed budget and timelines.
• Responsible for evaluating vendor options for QTC process tools. Worked with CEO to decide upon the best methodology & process improvements to revamp existing sales process.
• Worked with Sr. Director - Marketing in developing PRD & marketing strategies for SAI’s new SOHO pocket router and 4G business class router products that resulted in increased product sales by 30%.
• Responsible to gather marketing & competitor analysis data and analyse the same to produce meaningful business reports for management decision making on product feature prioritization and for planning region specific discounts for better contract negotiation and for key project go/no-go calls.
• Coordinating with the senior management and product development team to ensure that the sales team is trained properly on product catalogue and is well equipped to strategize sales campaigns.

Environment: MS Office Suite, MS Outlook, MS Visio, MS Project.

Confidential

Senior Product Executive (BA)

Responsibilities:

• Exposed to project management in managing client and stakeholder relationships at project level, handling onsite projects and coordinating offshore team as a business analyst in project implementation assignments.
• Conducted impact analysis for changes suggested by the user to existing functionality & writing detailed business rules for incorporating the changes accordingly.
• Performing GAP analysis to identify process improvements and mapping them to Ramco Virtual Works tool for proposing solutions, documenting client requirements and process flow charts.
• Worked with clients to define and document business/functional requirements & designed new user interfaces for the CRM tool as per client requirements.
• Conducted impact analysis for changes suggested by the user to existing functionality & writing detailed business rules for incorporating the changes accordingly.
• Worked with testing team to identify critical business processes/functions to develop test plans, test cases, test scenarios for integration testing to ensure that the validity of developed solution and integration with business needs.
• Documented the test Scenario’s, test cases and tested the functionality of system (UAT) to send test feedback to client, technical & analysis team at onsite location.

Environment: MS Office Suite, SQL, MS Outlook, MS Visio, MS Project, UML.

Confidential

Project Trainee

Responsibilities:

• Created survey forms for company’s internal use to analyze prospective client business requirements, their business needs and their interest in Confidential ’s services.
• Worked with Vice President - Business Development to improve the existing sales/QTC model for gathering actionable intelligence on how various government agencies procure services & to develop strategy for Confidential ’s expansion within the US Federal government-contracting sector using market intelligence / research.
• Assisting the senior business development managers with business documentation, opportunity tracking and planning appropriate marketing strategies using market intelligence / research tools.
• Convinced the business group to utilize the services of “Onvia.com” which is specialized in handling government project bid's and suggests prospective bid’s which match company’s strength thereby increasing the chances to win government contracts by 50% and reduce labour cost by $150k annually

Environment: MS Office Suite, MS Outlook, MS Visio.

Confidential

Business Systems Analyst (ERP)

Responsibilities:

• Understanding the client requirements, analysing their business process for live ERP implementations and configuring technical landscape solutions in Solution manager 4.0.
• Assisted project managers in project reviews, process documentation, identifying training needs & document test plans to ensure successful ERP implementations.
• Responsible for installing new SAP servers and to administer the implementation process by handling training, security, support and troubleshooting aspects at multiple client locations/projects.
• Managed critical activities like Installations, user administration, client administration, security, secure network connections, SAP Routers, SAP profiles, transports, backup schedules and daily monitoring / support activities during the project lifecycle.
• Assisted project managers in project reviews, process documentation, identifying training needs & document test plans to ensure successful ERP implementations.
• Supported critical Go-Live activities at multiple client locations including end user training.
• Owned technical documentation including requirement workshop planning and sign-off.

Environment: MS Office Suite, SQL, Oracle, MS Outlook, MS Visio, MS Project, UML, SAP.

Confidential

Network Administrator/Analyst

Responsibilities:

• Responsible for Installing, configuring & troubleshooting PCs, network/domain servers, active directories, file servers, operating systems, databases, network cabling and Ethernet networks.
• Responsible for gathering requirements on network security & suggesting process improvements.
• Setting up the infrastructure by installing the required network equipment, operating systems, databases and required software’s by interacting with end users and global clients
• Led a small team of trainee administrator’s during the latter part of my employment and was responsible for training them in security administration.