SUMMARY

• 13+ years of Rich experience in Requirements Gathering Facilitation(JAD), Use case modelling, Functional Assessment, Business Analysis, Business Process Mapping, Business Requirements change Management.
• Strong domain knowledge in change Management Projects Application development & maintenance, Assessment, Quality Assurance & system/Business Re - engineering
• Experienced in diverse projects including:
• Microsoft Dynamics & Siebel CRM implementation, Support and Enhancement Projects
• Application Development and Migration projects.
• Telecom OSS/BSS Projects
• Managed the initiation and impact of changes Collaborated with the credit risk control and marketing teams
• Adapted risk methodology and ensured credit risks are following current and future risk management
• Solved problems related to changes strategically
• Worked closely with senior risk management and credit risk officers
• Analyzed, interpreted, and resolved business process changes implications
• Supported the transformation of strategic change programs into company's policies
• Evaluated business projects and documented design and implementation stages.
• Extensive experience in leading cross-functional teams as part IT and Business Consulting engagements dealing with Supply Chain Strategy and Solution Roadmap, Package Evaluation and Implementation, System Integration, Functional Assessment, Legacy Modernization, Process Mapping/Re-engineering
• Functional Lead providing functional support to design and testing teams across various phases of Software Development Life Cycle and Functional Go-To person during Production Support
• Experienced on PLSQL Programming and Unix Scripting, Web Services
• Proficient in Writing and Reviewing Unit Test Plans (UTP), Integrated Test Plans (ITP) and Unit Test Case (UTC).
• Experience across different types/formats of retailers including grocery, general merchandise, discount retailers, specialty retailers, etc.
• Excellent communication and interpersonal skills in client/stakeholder presentation, domain competency training and facilitation/coordination in an onsite/offshore model

TECHNICAL SKILLS

Systems: Windows/95/98/NT/2000/XP, MS DOS, MS Office 2000

Software/Hardware: SDLC (Waterfall, Agile methodology), MDM, BSCS, Amdocs, OBRM, C, Pro C, Oracle PL/SQL, UNIX Shell Scripts, Actuate, Software Engineering, VB, Rational Rose, Visual Source Safe, and Testing tools, JIRA, HPLM, SOAP, Service now. O/BSS Platform,ETOM .

PROFESSIONAL EXPERIENCE

Confidential, ST. LOUIS MO

Sr. Business Analyst/Consultant

Responsibilities:

• Writing Business Requirements and design Documents and Functional Requirements Documents.
• Conduct walkthroughs and demos with the users to introduce the platform to them, and record their feedback.

Confidential, California

Sr. Business Analyst/Consultant

Responsibilities:

• Writing design Documents and Functional Requirements Documents for the offer Management C3, Amdocs Billing & Siebel CRM application.
• Conduct walkthroughs and demos with the users to introduce the platform to them, and record their feedback.
• Communicate the user's feedback to the functional team, and discuss user's issues (if any) with the functional and the development team
• Write BRDs for the approved site and communicate regarding recent changes made to the design or functionality with the developers
• Help the QA team in their testing efforts, SOAP UI and reports bugs in the system using the HPLM Tool.
• Track the bugs fixed by the development team, and conduct tests to ensure that the site is ready to use by the clients

Confidential, DUBLIN OH

Sr. Business Analyst

Responsibilities:

• Involved in interacting with Business & IT Stakeholders to gather requirements and formulate the design and test documentation.
• Writing Business Requirements Documents and Functional Requirements Documents for the Special pharma division in Java, JSP.
• Conduct walkthroughs and demos with the users to introduce the platform to them, and record their feedback.
• Created Product Backlog, Sprint Backlog and managed User stories, led daily stand-up meeting.
• Successfully Upgraded CRM 4 to CRM 2013, Responsible for requirement Elicitation (HL& DL)
• Involved in Functional Testing as QA for all enhancement projects and change management application, Defect Tracking (HPALM) & CRM Upgrade.
• Involved in Functional testing by using PL/SQL Query.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Involved in Functional Requirement document and mapped the Customer Business Requirement to the OMS & EBPP Application. Provided Feasibility and Effort Estimate
• Created test plans, test cases, test scripts, test scenarios, test data and traceability matrix.
• SPOC for customer for OMS & EBPP Application, requirement discussion, arrange and lead meeting through calls
• Created BRD (business requirement documents) and integrated the requirements and underlying platform functionality
• Worked with systems area to translate business needs into system requirements.
• SME to develop minor enhancements/bug fixes and maintain various functionalities involved in the Order Management & SOAP Web Services development.
• Application and Oracle Data base (PL/SQL), Decreased the number of incidents reported by customer and internal users by more than 30%.
• Involved in Functional testing, uploading test cases in HPLM and generating daily report.

Confidential

Business Operation Analyst

Responsibilities:

• Provides interpretation of business rules and requirements for technical system upgrades while tracking progress.
• Responsibilities include gathering business requirements, developing strategy for data cleansing and data migration, writing functional and technical specifications, creating source to target Data Modelling & mapping, designing data profiling and data validation jobs in Data Stage, and creating ETL jobs in Data Stage.
• Worked on Master Data Management (MDM) for maintaining the customer information and also for the ETL rules to be applied, Billing & CRM Integration by SOA .
• Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
• Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements.
• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Understand Legacy system products for Wireline, Wireless, Cable TV, Internet etc.…
• Responsible for Planning deliverables and Resource Estimation
• Participated in User discussions to gather Retail and Wholesale billing requirements and translate Business requirements into technical design.
• Involved in Design and Development of (Siebel-Amdocs Interface) and provided expertise in billing functionalities and data flow.
• Designed data model for Migration of Legacy systems to Amdocs system.
• Involved in discussions to understand usage billing scenarios with business user and capture business rules
• Implemented Value chain for the Business Processes (Customer Onboarding, Activation, Asset Management)

Confidential

Business Operation Analyst

Responsibilities:

• Involved in discussions to understand OSS Fault & Performance issue with business user for different COTS Product and Build the Use cases. (i.e.: BSCS, Amdocs, BRM, Single View)
• Involved in the BRM development of customizations of Rating Discounts
• Involved in the detailed BRM technical design document preparations of A/R
• Billed data customer account management and customizations of GL activities
• Participated in RODOD E2E system integration testing
• Experience with BSS OSS Service Order Fulfilment process
• Understanding OSS business rules and existing end to end Activation provisioning flow of other Business process for different clients. Interaction with Business users of Uninor & Feasibility of implementing new Tariff plan and services in BRM. Estimation and LLD of new configuration requirement.
• Managing Telecom operation and Network Virtualization.
• Understanding new CDR Formats from Mediation for launch of new products/services, configuration of new CDR format in Billing, new usage types configuration etc. Analysis of error CDRs (MIU) and maintaining rejections Confidential minimum. Delivery of BRM Billing Configuration in a SLA driven environment, which includes:
• Analysis of Pre-bill observations & Post-bill complaints.
• Implemented Value chain and Service Level Agreement /SLO for all Business Processes in terms of the KPI in SFR & Telenor.

Confidential

Business operation Analyst

Responsibilities:

• 24*7 production support for the BSCS Billing system and EBPP Application.
• Conduct walkthroughs and demos with the users to introduce the platform to them, and record their feedback.
• Communicate the user's feedback to the functional team, and discuss user's issues (if any) with the functional and the development team
• Write BRDs for the approved site and communicate regarding recent changes made to the design or functionality with the developers
• Help the QA team in their testing efforts and reports bugs in the system using the HPLM platform
• Attend customer workshop and capture the business problem
• Map business problem to solution requirement, identify and propose the same
• Close co-ordination among different groups within IBM which involves discussion initiation, context setting, stakeholder management, getting solution, presentation creation
• Create use case considering the business scenario and provide illustration to solutions team
• Administered support and maintenance of the applications. Reduced the number of incidents recorded by over 40%.
• Delivery of Postpaid Billing configurations of telecom Circles in an SLA driven environment. Part of core team in designing data model for implementing new products.

Confidential

Business Operation Analyst

Responsibilities:

• Delivery of Postpaid Billing & Self-care configurations of telecom Circles in a SLA driven environment. Part of production support model for implementing new products.
• Responsible for BSCS Product Configuration of packages, contracts, discounts, adjustments.
• Pre/Post Billing Activities, Generation of Billing MIS Reports, Preparations of UAT testing. Co-ordination with Business UAT team for testing and sign off on BSCS deliverables
• Worked on test tools like CDR generator for usage and rating of various packages, usage and new products. Development of automated scripts for creation of new accounts in BSCS. Rejection processing for call detail records (CDRS)

Test Analyst

Confidential

Responsibilities:

• Involved in Application Maintenance BSCS billing and CRM Application .application related failures/crashes.
• Conducted requirements analysis testing and prepared proposals for replacement.
• Systems provided support for change control and system updates.
• Worked within available project budgets.
• Created test plans, test cases, test scripts, test scenarios, test data and traceability matrix.