SUMMARY

• 6 years of total experience as a Business Analyst with 2+ years as a Salesforce Business Analyst dealing with versatile business solutions in domains like Healthcare, Insurance& Financial
• Experience with full Business Requirement Gathering, Gap Analysis, Business Process Management Life Cycle and Software Development Lifecycles (SDLC)
• Experience working on custom objects, custom fields, Pick list, and role based page layouts, Workflow Alerts and Actions
• And Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Standard Report & Dashboards and Email generation according to application requirements
• Worked on Sales & Marketing cloud based platforms
• Requirements gathering experience and in preparing Business & Functional documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) & User Requirement Specification (URS)
• Experience using MS Visio,Enterprise Architect,MS SharePoint
• Experience with Requirement Traceability Matrix (RTM), System Life Cycle (SLC) and Root Cause Analysis
• Defined Test Cases, reviewing and maintaining Test scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).
• CreatedProof of concept (POC) & Mockups using Balsamiq& Axure
• Experience onAgile Technology, writing user stories and Sprint planning for Scrum.
• Experience in building Visualforce pages in Salesforce.com
• Worked on migration & integration projects with respect to Salesforce.com

Areas of Expertise

• Requirements Gathering.
• Business Definition Requirements
• Business Processes research, analysis & documentation
• Functional & Nonfunctional Requirements gathering.
• Gap Analysis and Risk Mitigation.
• Experience in different relational databases, designing and generating report.
• Experience in efficiently managing and leading a team

TECHNICAL SKILLS

Project Management Tool: MS Project

Business Modeling: MS Visio, Enterprise Architect (EA)

Defect Tracking Tool: HP ALM, JIRA, Agile Accelerator

Salesforce.com: Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse

Databases: Oracle 10g/9i, SQL, SOQL

Methodologies: Agile, Scrum

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS - DOS, Linux.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Business Analyst

Responsibilities:

• Defining Business processes, creating &developing user stories, Performing Data Analysis, Data Profiling, Data Migration and Data Integration
• Created FS (Functional Specification) document, Salesforce integration deck, POC, Process/Integration flow diagrams, Design document
• Working on Custom objects, Custom fields, Pick list, profile based Page layouts, Workflows and Approvals (Process Builder)
• Validation Rules, Custom Tabs, Custom reports, Report and Dashboards, Email and Templates according to application requirements
• Experience in building Visualforce pages in Salesforce.com
• Worked on Solution document and reviewed it with the business
• Solving/clarifying the issues/concerns related to the Solution document
• Reviewing of Scope, Business & Design documents
• Experience on Agile Technology, writing user stories, preparing for upcoming sprint by organizing sprint backlog stories
• Creating user guides for end users & training them to make sure they understand all the functionalities
• Data Mapping from legacy systems to Salesforce.com
• Importing & Exporting data from Salesforce.com
• Continuous interaction with the business in order to gather additional/new fields to match with the data fields from legacy systems

Environment: Salesforce.com, Data Mapping, MS Suite, Sandbox (SIT, UAT, Developer, Production), Agile Accelerator, VF pages, SQL, SOQL

Confidential - Pittsburgh, PA

Salesforce Admin/Business Analyst

Responsibilities:

• Worked on data integration fromERP (SAP) and other Source Systems
• Worked on developing process flows, Data Analysis, Data Profiling, Data Migration and Data Integration
• Worked on Custom objects, Custom fields, Pick list, profile based Page layouts, Workflows and Approvals (Process Builder)
• Validation Rules, Custom Tabs, Custom reports, Report and Dashboards, Email and Templates according to application requirements
• Worked on Solution document and reviewed it with the business
• Experience in building Visualforce pages in Salesforce.com
• Reviewed and signed off IT QA test plan document
• Experience on Agile Technology, writing user stories in JIRA, conducting Scrum meetings
• Reviewing of Scope, Business & Design documents
• Data Mapping from ERP & source systems to Salesforce.com
• Importing & Exporting data from Salesforce.com
• Continuous interaction with the business in order to gather additional/new fields to match with the data fields from legacy systems

Environment: Salesforce.com, Data Mapping, MS Suite, Sandbox (QA, test, Developer, Production), HP ALM, SQL, HTML, VF pages, SQL, SOQL

Confidential - Los Angeles, CA

Salesforce Admin/Business Analyst

Responsibilities:

• Experience in gathering functional/technical requirements from Business users and supporting them in understanding salesforce functionality
• Provided support & training to Business users in building their salesforce system
• Experience onAgile Technology, writing user stories and Sprint planning for Scrum
• Supporting BAT and UAT with testers
• Worked on Salesforce marketing with respect to Campaign management
• Responsible for Sprint backlog stories in JIRA
• Responsible for conducting Sprint Pre-planning & Sprint backlog review meetings
• Conduct analysis on Backlog stories and prioritizing & sizing them for the future sprint
• Manage security, users, roles, profiles, groups, queues, sharing rules, permissions and permission setsin salesforce
• Experience in building Visualforce pages in Salesforce.com
• Responsible for Customization of the SalesforceSales Module for capturing the Lead Generation, Accounts, Opportunities
• Participate in QM testing such as integration and regression testing
• Assist in updating and enhancing functional architectures based on requirements
• Work with management and internal stakeholders to ensure specified configuration supports business requirements
• Experience in Scoping Phase, Gap Analysis, Testing, and Implementation Phase
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators
• Excellent communication and inter-personal skills, accustomed working in both large and small team environments

Environment: Salesforce.com, JIRA, Conga composer, Apex, VF pages, Data Loader, Process Builder, Sandbox (Development, QA, Production), MS Suite, SQL, SOQL

Confidential - Virginia Beach, VA

Salesforce Business Analyst

Responsibilities:

• Involved in Analysis, design, development and implementation of Salesforce.com applications
• Experience withBusiness Requirements, Functional Requirements and Non-Functional Requirements gathering
• Experience in writing user stories, develop workflows and schemes in JIRA
• Experience onAgile Technology, writing user stories, Sprint planning& pre-planning, conducting daily scrum meetings.
• Supporting BAT and UAT with testers
• Identifying Business rules and documenting application requirements.
• Coordinated with team members and conducted departmental meetings to ensure project safety
• Worked on Process builder depending on requirement Workflow & Approvals
• Experience in building Visualforce pages in Salesforce.com
• Worked with health care insurance coverage along with the integration of finance department
• Designed and developed retriggering rules and mechanism for data and transient errors.
• Built custom sharing rules and role hierarchies for 6000+ user base.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Prototyped the current system with requirement and presented mockup it with Proof of concept Design
• Generated in-depth Root Cause Analysis reports in relation to critical events
• Designing and analyzing to unearth the real, often unknown reason why a business problem is happening and then to propose a viable solution to fix it using Root Cause Analysis
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects)

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Web services, Sandboxes(AT, Developer, Full) Eclipse IDE Plug-in, Windows XP.

Confidential

Business Analyst

Responsibilities:

• Managed team to implement the documented requirements and reports, assisting in all configuration activities
• Worked closely with Business Users and requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT
• Created user stories, conducted sprint planning & sprint backlog meetings, daily scrum meetings, prioritizing user stories for the upcoming sprint
• Created user guides for End users & training them
• Coordinated work assignments with developers and Administrators throughout the product development life cycle
• Identifying the underlying cause of failures or difficulties in accomplishing business analysiswork with Root Cause Analysis
• Experience using BPM tools like MS Visio, Six Sigma, and Process management
• Delivered business process models and derived Process Improvement initiates that met IT application requirement process
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Participate in design meetings and contribute to technical approach

Environment: Java, .Net, Oracle, HTML, JavaScript, SQL, Web Services, WSDL, Eclipse IDE Plug-in, User stories