SUMMARY

• Around 6+ years of experience as a Microsoft Dynamics CRM Consultant/Business Analyst in software development, Requirement Gathering, Analysis, Design, Coding, Testing and Deployment of software applications.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.
• Knowledge on developing and deploying plug - ins, custom workflow entities and java script extension for MS CRM.
• Involved in data migrations and update operations using LINQ and XRM within CRM across various entities.
• Involved in various meeting held based on upgrade of the current CRM 2015 version to the CRM 2016 version.
• Experience in fostering and developing client relations, providing end user training and innovative technical solutions, conducting software demonstrations.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Configured and provided technical support to corporate CRM systems with team.
• Extensive experience in Customization and Configuring Microsoft Dynamics CRM 2016, 2015, 2013, 2011.
• Hands on experience on Dynamics CRM forms Customization using JavaScript and integration of CRM with other web/windows applications.
• Experience in developing of custom work flows, plug-ins and integrating custom web pages into CRM.
• Have strong technical skills in writing plug-ins, JavaScript, Custom workflow, SSRS reports.
• Have complete understanding of MS CRM technology framework
• Have good knowledge on Sales, Marketing, Service and Field Service modules
• Experience in installation and configuration of Microsoft Dynamics CRM system for development and testing.
• Expertise in customization, configuration and integration of MS CRM.
• Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
• Participate in application design sessions and code reviews to ensure accuracy towards business requirements and development guidelines.
• Experience of power BI reports, SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
• Good documentation (including preparing product/support) skills. And Understanding the technical & functional specifications.
• Successful in overcoming technical challenges and finding solutions to meet customer expectations.
• Technical knowledge of database development and design, particularly SQL.

TECHNICAL SKILLS

ERP Technologies: Microsoft Dynamics 365, CRM 2016, 2015, 2013, 2011

Other Technologies: HTML, CSS, Java Script, XML, AJAX, JSON, WCF, ADX

CRM Technologies: Fetch XML, MDM Solution, TFS, Soap & Rest API, Rest Builder, ODATA, GUID

Integrations: SharePoint, SSIS, USD, Kings Soft, .NET Technologies, MS Visual Studio

Programming Language: C, C#.NET, ASP.NET, VB.NET

Data Base: MS SQL Server 2008, 2005, Oracle DB

Networking Technologies: LAN, WAN, TCP/IP, VP Administration

Operating Systems: Windows Server 2010, 2008, Windows 7, Linux

Reporting Tools: SQL Server Reporting Services SSRS.

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, IN

Microsoft Dynamics CRM Analyst/Developer

Responsibilities:

• Experience in Dynamics CRM Data integration and custom application development.
• Assist in Upgrade/Migration from Microsoft Dynamics CRM using both externally available tools and self-built tools.
• Provided technical guidance to the team and participated in several sessions of code review.
• Involved in providing necessary guidance to prepare System SOAP development life cycle, technical documents, troubleshooting, and resolving issue.
• Involved in Full Software Development Life Cycle (SDLC) and identifying the requirements and defining the business rules to user requirements.
• Upgraded the reports to support Microsoft Dynamics CRM and execute efficiently.
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Developed Dynamics Reports using CRM Reporting interface and SSRS Deployed it on the CRM that were used in the application depending on the roles.
• Upgraded the plug-ins code written on Account, Opportunity, Contact, Order and Quote creation.
• Experience in the creation and execution of project plans, process development, user coaching and guidance and the ability to manage multiple competing objectives simultaneously.
• Participates in the development of system/design documentation to facilitate knowledge transfer and increase application maintainability.
• Data model for CS&S, ESS Sales Division, & FIO Service Division in CRM 2015/2016.
• Developing reports, charts and dashboards for specific business requirements.
• Strong knowledge of Software Development Life Cycle (SDLC) methodologies.
• Worked on developing the required plug-ins to synchronize/update payment details to CRM system.
• Responsible for staying current with regards to industry best-practices, accessibility standards, cross-device content delivery (web, print and mobile/handheld) and CMS integration
• Developed JavaScript's for entities in response to client-side events on the entity forms.
• Installed and configured MS Dynamics CRM 4.0 system for development and testing, configured server instance, created organizations.
• Configured CRM settings to adapt security policies within different environments using security roles.

Environment: Microsoft Dynamics CRM, .NET, SQL server, Power BI, SharePoint, Java Script, HTML 5 and JQuery Microsoft CRM Premise 2013/ online 2015, CRM SDK, CRM forms, screens, views, workflows, reports.

Confidential, Charlotte, NC

Microsoft Dynamics CRM Analyst/Developer

Responsibilities:

• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using custom application development, Functional and Technical understanding of the issues.
• Planned and designed strategy for the migration of data from previous CRM tool to current CRM tool.
• Involved in developing reports using Report Wizard, Report Builder, Report Manager and deploying reports in SQL Server Reporting Services (SSRS).
• Experience in developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server and Good knowledge of Web Development skills like HTML, CSS, XML, JavaScript, and Visual Studio.
• Customized Dashboards based on the custom Reports and charts created Used Visual studio test project and performed unit testing including both automated and manual testing.
• Customized Workflows and Plugins for automated processes based on the requirements from different departments to increase visibility and efficiency. Integrated Custom WCF Service with other applications.
• Customized the forms to extend the functionality and to meet the client requirements.
• Configure and implement CRM functional and application modules, encompassing sales, Marketing, Service using Dynamics 365.
• Worked on design and customization of CRM forms and Ribbons.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Built web pages that are more user-interactive using plugins, JavaScript.
• Customized Dashboards based on the custom reports and charts created Used Visual studio test project and performed unit testing including both automated and manual testing.
• Created organizations, business units, groups and their relationships.
• Knowledge on WCF Service integration and Share point integration.
• Created SSIS package to retrieve customer data from SQL Server and exported to Excel Sheets.
• Developed UI interface using HTML, Java Script and CSS.
• Used Different Reports like Charts, Sub Reports and Tables to generates reports in SSRS
• Extensively used Synchronous and Asynchronous Plugins and Workflow activities for various CRM activities during development phase.
• Served as the Subject Matter Expert regarding medical training, combat trauma, and training/simulation devices
• Involved in bug fixes/upgrades, Migrating unit testing and AJAX integration testing.
• Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.

Environment: MS Dynamic 2013 & 2015, .Net Framework, Visual Studio 2015, C#, WCF, REST, SOAP Web Services, ASP.NET 3.5, JavaScript, MS SQL 2012, Windows Server 2012R2, SSMS 2014, SQL Server BIDS.

Confidential

Microsoft Dynamics CRM Analyst/Developer

Responsibilities:

• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).
• Upgrading the JavaScript, form design etc. to Microsoft Dynamics CRM 2015 format.
• Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls.
• Provided CRM end user training for case and service managements for department staff.
• Develop plug-ins to synchronize/update payment details to CRM system.
• Provided technical guidance to the team and participated in several sessions of code review.
• Assisted the team in basic testing and deployment of the solution.
• Involved in all phases (SDLC) of application including design, develop, testing and deployment.
• Upgraded the plugins code written on Account, Opportunity, Contact, Order and Quote creation to Microsoft Dynamics CRM 2015 format.
• Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
• Provided technical assistance and mentoring to the team and business users.

Environment: MS Dynamic 2015/2016, Dynamics 365 Online, .Net Framework, Visual Studio 2015, C#, WCF, REST, SOAP Web Services, ASP.NET 3.5, JavaScript, AJAX, MS SQL 2012, MS Visio 2010, Windows Server 2012R2.

Confidential

Software Developer

Responsibilities:

• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Involved in analyzing the Business Process, Requirements gathering and Project Planning.
• Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM 2011 as per the Business Process.
• Created Reusable Helpers for JavaScript and Plugins.
• Involved in Development, Unit Testing and Integration Testing of most of the critical modules in this Project.
• Customized Workflows and Plugins for automated processes based on the requirements from different departments to increase visibility and efficiency.
• Developed Custom Service to provide extended functionalities to the common methods of CRM using WCF and CRM Web Service.
• Consumed and Exposed Dynamics CRM APIs for Custom API development.
• Integrated Custom WCF Service with Legacy Applications.
• Worked on setting up relationship between System & Custom entities.
• Fixed the Defects and troubleshoot the technical problems. Harvest has been used for source code management.

Environment: Microsoft Dynamics CRM 2013, Visual Studio.NET 2010/12, JavaScript, SQL Server 2008/2012, SSRS, ASP.NET 4.0, VB.NET, C#, LINQ to SQL, JQuery, JavaScript, CSS, MS SQL Server 2008, IIS 7.0, TFS 2012 - Bug Tracking Tool version, MVC Framework 5.0, Entity Framework.