SUMMARY

• 7 Years of experience with Salesforce Customization, Security Access, Workflow Approvals, Data Validation,Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform
• Expertise in standard Sales force configuration that include workflow rules, page layouts, Record Types,Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Worked closely with Business Users to enable business process using SFDC.
• Acquainted with Salesforce.com sales policies and procedures.
• Experienced in building Custom Applications that includes administration, configuration, implementation andsupport experience with Salesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL,SOSL.
• Implemented security and sharing rules at object, field, and record level for different users at different levelsof organization.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader.
• Experience working with Eclipse IDE and Force.com Plug - in.
• A skilled problem solver and an efficient team player. Can effectively work in both independent andcollaborative work environments.
• Experienced in Web technologies like HTML5, CSS, Java Scripts and Java technologies like JDK, J2EE, JSP,and Servlets.
• Proficiency in Object Oriented Programming JAVA.
• Good command in database development using SQL/PL-SQL in MYSQL, Oracle and SQL Server.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirementgathering, Analysis, Designing, Development and Testing.
• Hands on experience with Profiles, Permission sets, Organization Wide Defaults and Roles.
• Experienced customizing standard objects Accounts, Contacts, Opportunities, Cases, Leads, Campaigns,Reports and Dashboards
• Created new tabs using Lightning components and Visualforce for the better look and feel
• Have good working knowledge in querying salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profilesbased on the need in the organization.
• Experience with data migration and updates through the tool Apex Data Loader in Salesforce.com
• Team player with good Interpersonal skills, strong understanding of fundamental business process, excellentcommunication, organizational and problem solving skills.
• A quick learner to new concepts, Applications and implement them in the project successfully. Self-sufficient,flexible, and motivated team player capable of managing several activities simultaneously and accustomed to working in both large and small team environments.
• Willing to relocate: Anywhere
• Authorized to work in the US for any employer

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM,Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing.

Databases: Force.com DB MySql 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, Java DB

Web Application: WSDL, SOAP.

WebDesign Tools: Visual Studio 2008/2005/2003 , SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, UML, HTML, XML, XHTML, DHTML, SQL

Net Networking: TCP/IP, Firewalls

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux

PROFESSIONAL EXPERIENCE

Confidential, Bellevue,WA

Salesforce Developer

Environment: Sales force CRM, Apex Language, Visual Force Pages, S-Controls, Data Loader, Work Bench, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, Soap UI, WSDL, SOQL, Demand Tools Dupe Blocker.

Responsibilities:

• Developed Visual force pages using Lightning Design system.
• Used many Lightning components like Grid, Button group, Cards and Tiles.
• Also, worked on converted Pre-built VF pages to new Lightning using the lightning components.
• Created static and dynamic pages using Lightning components.
• Developed and designed Apex classes, triggers, visual force pages required for functional needs of the application.
• Configured salesforce which include Custom objects, validation rules, workflows, custom settings, page layouts, profiles and permissions.
• Worked withCommunities to meet the business needs for using the company branding.
• Configured role hierarchy and sharing rules to configure the visibility.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created workflow alerts, Actions and Assignment Rules. Worked on field definitions and data mapping with mapping source data to the Salesforce application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Implemented the requirements on Salesforce.com platform andForce.com IDE Plug-inusing Eclipse.
• Customized page layouts and standard objects like accounts, activities based upon roles and groups.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.
• Deployed the Metadata from theDev Sandboxto thetest Sandboxwith GIT version control systems.
• Worked on deployments using change sets and Continuous Integration (Code Hub).
• Worked in Agile methodology with two-week sprint and delivered the accepted functionality in each sprint

Confidential, San Fransico, CA

Salesforce Admin/Developer

Environment: SalesForce.com platform, Apex Language, Visual force (Pages, Components), Pages, Workflow & Approvals, Triggers, Apex Classes, HTML, Email Templates, Custom Settings, Field Set, JavaScript, CSS, SOQL, Reports, UNIT Testing, Eclipse IDE.

Responsibilities:

• Involved in all phases of the Software development life cycle (SDLC) using Agile Methodology.
• Interacting with Clients, Onsite coordinator, Architect and Team members to analyze the gathered requirements, the design and implementation of Functionality.
• Working with various salesforce.com objects like Accounts, Contacts, Opportunities and Custom Objects.
• Defined lookup and master-detail relationships on the objects and created junction object to establish connectivity among objects.
• Developing Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and built.
• Creating Page layouts, Search layouts to Organize Fields, Custom links, related lists and other components on edit pages, Visual Force Pages and Controllers.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Created Junction objects to provide many to many relationship between objects.
• Creating and used Email templates in HTML and Visualforce.
• Implementing field level security along with page layouts to manage access to certain fields.
• Developed and configured various Reports and ReportFolders for different user profiles Based on the need in the organization
• Creating Workflow Rules, Permission Sets, Profiles, and Validation Rules. Fields (Formula fields), Record types, Page Layouts.
• Wrote SOQL statements within custom controllers and triggers.
• Working on Data Loader for Mass import and export of data to/from Salesforce.
• Responsible for writing the Test classes.

Confidential

Salesforce Admin/Developer

Environment: Sales force CRM, Apex Language, Visual Force Pages, S-Controls, Data Loader, Work Bench, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading.

Responsibilities:

• Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.
• Setup Live Agent as part of case management implementation inside service cloud.
• Implemented the duplicate management rules on contact and Account.
• Implemented the new country and state pick list.
• Customized Service cloud with service console, Cases, Chatter Answers.
• Worked on Service and Sales cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules (Marketing Cloud).
• Maintained user security permissions as per the organizational needs.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application.
• Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Configured Single Sign On (SSO) settings for login.
• Worked on Custom Labels and Custom Settings for setting up different languages
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and on new features and functionality
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Confidential

Salesforce Administrator

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Components & Controllers), Data Loader, Import Wizard, SOQL, SOSL, Reports, Dashboards, Security Controls, CSV. Sales cloud, AWS, SQL, Pick list fields, Salesforce Explorer.

Responsibilities:

• Created several custom objects that allows storing the data of a database related to an organization in Salesforce. Accessed these custom objects through Force.com API.
• Added custom tabs and custom fields to the created custom objects.
• Worked on various data types such as Auto-number, checkbox, currency, Date, Number, Email and Text in creating custom fields required for the respective objects.
• Created a Lookup relationship to relate from one object to another object so that a value can be selected from the popup list whereas other object is the source of values in the list.
• A relation between the two objects was created using Master-Detail Relationship to establish a Parent child concept on those objects so that one object does not exist without other according to the Projects Requirement.
• Applied Validation rules to the fields for the data quality so that it consists of an error condition and its corresponding error message. Used Microsoft office for maintaining daily records.
• Made record types for different business processes, picklist values, Page layouts to varying users.
• Organized page layouts, search layouts, custom links and other components on a record detail and edit pages. Managed permission sets for assigning the users access to various tools and functions.
• Have set the organization-wide defaults to various users. Set up the email address such that it associates a single email address to a user profile.