SUMMARY:

• More than 7 years of experience as a Business Analyst and a Scrum Master, acted as a liaison between client and technical organization by planning, conducting, and directing the analysis of complex business processes.
• Extensive experience in government administration, healthcare, banking and finance domains.
• Good understanding of Software Development Life Cycle (SDLC) including analysis, design, development, implementation and testing.
• Good experience in software methodologies like Agile/Scrum, Waterfall and RUP.
• Adept at requirements gathering and prioritization to ensure minimal requirements churn towards end of project.
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FRD) and proposed changes for process improvement using Rational Requisite Pro.
• Proficient in conducting Joint Application Development (JAD), Interview and brain storming sessions with various stake holders.
• Hands on experience in eliciting user demands and translating them into data, functional, quality, and usability requirements.
• Skilled in creating Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams.
• Experienced in analyzing Business and Technical specifications, developing Use-Case diagrams Unified Modeling Language (UML) using MS Visio and Rational Rose.
• Skilled in tailoring of transparent and comprehensive Business Requirement Documents (BRD) to facilitate the optimal translation of core business priorities into sound technical solutions.
• Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities.
• Worked extensively with QA Team in understanding Test Cases, Test Plans, and User Acceptance Testing (UAT) and ensuring that the software meets the system requirements.
• Expertise in assessing Test Environment and Test Data for developing strategy / direction for the Testing Phase.
• Experienced in writing User manual and imparting training to the Users
• Used Traceability Matrix extensively to track functionality coverage.
• Experienced in working with onsite and offshore business model.
• Highly spirited professional, quick learner, motivated, well organized, and can handle mentoring.

AREAS OF EXPERTISE:

• Data Intelligence
• Process Improvement
• Root Cause Interpretation
• Asset Management
• Project Evaluation
• Trend Analysis
• Business Forecasting
• Market Analysis
• Data Modeling
• Product Initiative
• Quality Assurance
• Metric Development

TECHNICAL SKILLS:

Methodologies: RUP, UML, Six Sigma, CMM

Testing Tools: Rational Enterprise Suite, Test Director, WinRunner, LoadRunner

Change Management Tools: Rational Clear Quest, Test Director.

Business Modeling Tools: Rational Rose, Microsoft Visio.

Version Control Systems: Rational Clear Case.

Project Management: Microsoft Project, Microsoft Office.

Design Concepts & Tools: UML, VISIO, Design Patterns

Programming Languages: SQL, PL\SQL, Visual Basic, Java, JavaScript, HTML, dBase, C#, VB. JSON

Databases: Oracle 8/8i, MS SQL Server 7.x/2008, MS-Access, Mongo db.

Mathematical Packages: MATLAB, Mathcad, Symphony Simulator, Xilinx Simulator.

Multimedia: Adobe Photoshop and Fireworks

PROFESSIONAL EXPERIENCE:

Confidential, MD

Business Operations Systems Analyst/Scrum Master

Responsibilities:

• Monitor the Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace (FFM) / Enterprise Identity Management (EIDM) systems / Data Services Hub (DSH) and several other supporting systems.
• Areas Monitored include; Data Center Network, Infrastructure Bandwidth, Server / Infrastructure, Enterprise Applications, Agent-based Monitoring, Production Batch processing, and Events & Alerts Escalation.
• Notified internal stakeholders of Severity 1 incidents received from Baltimore Data Center (BDC) that affect the Marketplace; identified incidents, sent out notifications, generated tickets, recording, and investigated resolutions.
• Manage production Severity 1 incidents to closure.
• Manage the CMS Consumer Information and Insurance Systems Group (CIISG). Exchange Operations Center (XOC) email inbox.
• Create and update technical documentation including; standard operational procedures (SOP) and performing continual improvement of existing processes.
• Assist with Change Management, Problem Management, Configuration Management, Change Coordination
• Running, populating, delivering daily reports
• Monitored tools such as New Relic, Gomez, Splunk, Cyber Ark, Calt, Jboss to drill down to the root cause and communicate with the system owners to resolve issues.
• Knowledge of Remedy ticketing solution and IBM Tivoli application, Mixpanel, Oracle Enterprise Manager (OEM) Grid Control Management.
• Experience with software and systems engineering Linux, Java, Oracle, Networking, VMware, Apache, IT Process Management, including ITSM and ITIL Project Management, LAN/WAN, J2EE, MarkLogic, and Microsoft Office
• Ability to function at a high level in critical situations
• Technologies integrated into this environment include: IP networking: Router, switches, firewall systems, load-balancers, and Virtualized environments based on VMWare Hypervisors.
• Facilitate the team for better creativity and tries to improve the efficiency of the development team.
• Responsible for managing the scrum process with the coordination of scrum team in agile methodology.
• Responsible to remove the impediments for the scrum team.
• Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes to ensure quick inspection and proper use of adaptation process.
• Help product owner to make the product backlogs in good shape and make them ready for the next sprint.
• Responsible to conduct retrospective meetings.
• Organize and facilitates the sprint planning meeting.
• Act as safeguard for the team.

Environment: MS Visio, Enterprise Architect, Rational Requisite Pro, MS PowerPoint, MS Word, MS Excel, DOORS, Axure, BizAgi, Blueprint Requirements Center, CaseComplete, FreeMind, HP Quality Center, iRise, Mindjet MindManager, MS Access, MS OneNote, Visual Paradigm, Jira&Trello.

Confidential , MD

Business Analyst/Scrum Master

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Facilitated and managed meeting sessions with the clients.
• Excellent Knowledge of Customer Segmentation, Portfolio Analysis/Mgmt.
• Conducted interviews with key business users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Requisite pro.
• Maintained and kept track of stakeholder’s requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Established a business Analysis methodology around the RUP (Rational Unified Process) and helped develop use cases, project plans and manage scope.
• Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too.
• Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Conducted benchmarking activities to identify best practices.
• Find methods to effectively manage the product backlog.
• Help communicate the owner’s wish list to the project team.
• Arrange and optimize product backlog.
• Organize scrum events as necessary.
• Organization
• Lead and coach scrum adoption.
• Plan scrum implementation.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum masters to improve the methodologies’ efficiency.

Environment: Diagramming: Microsoft Visio, Analysis & Data Crunching: Microsoft Excel, Diagramming: Microsoft Visio, Word Processing: Microsoft Word, Presentation: Microsoft PowerPoint, Collaboration: Google Docs, Outlook and Requirements Management: Rational Requisite Pro.

Confidential, Bloomington IL

Business Analyst

Responsibilities:

• The restructuring of the existing Process Site that was originally designed to support enterprise wide execution of ICP effort focuses on revamping the Process Site content.
• Process Asset Library: Process Asset Library (PAL) is a one-stop-shop for all IT Process content that enables successful delivery of work. It is an authoritative IT Process content repository that supports Systems Governance Framework.
• Enhanced process content management and seamless publication process Ability to list documents by document type, BCL and ITIL lifecycle alignments and dynamic Process pages.
• Acted as a liaison between development centers and IO teams ensuring program Processes are updated and program issues and risks are escalated and brought to resolution.
• Responsible and holding accountability for Gap Analysis, Risk and Issues resolution across Development centers and Non-Development centers.
• Involved in Release Management and Technical Engineering.
• Identification, Evaluation and Selection of the Program Processes.
• Create, develop and enhance project reporting to track KPIs, OLAs and SLAs.
• Facilitated Scrum meetings with technical/non-technical teams, data analysis and sharing with XML patterns, SME's to clarify business rules & solve impediments, rectifying the regulatory issues with SME's and translated Functional requirements into User stories using JIRA.
• Articulated business requirements from user interviews, and discussions with stakeholders.
• Convened with client groups to determine user requirements and goals.
• Worked with GUI team for designing the screens and assisted in developing mockup screens and prototyping of the user interface and usability testing.
• Worked with the teams in conflict resolution and problem solving at various stages of the projects.
• Extensively used MS SharePoint and SharePoint Designer as content management platform and site design and maintenance, for managing content across the organization within a shared repository.
• Worked as SharePoint Admin for Share Point 2010 and SharePoint 2013.

Environment: Agile Scrum, MS Office, Access, Visio, Project, SharePoint, Visual Basic, MS SQL Server, Rational Rose, Requisite Pro, Clear Quest, Clear Case, Oracle, HP Quality Center, Rational Requirements Composer, PeopleSoft, Adobe Captivate, HTML.

Confidential, Salt Lake City, UT

Business Analyst

Responsibilities:

• Worked on improving Retail Banking Operations such as opening account, online banking, investment management, and order management using Agile Scrum methodology.
• Conducted Risk Analysis such as VaR and Standard Deviation for different financial products.
• Worked with Customer Service Staffs to gather business requirements, map detailed current processes, identified gaps and failure points, and developed Functional Requirements.
• Created the BRDs, FRDs, Non-Functional Requirements, Use Cases and Activity Diagrams.
• Prepared business rules, quality attributes constraints documents and Change Control Docs.
• Facilitated JAD sessions to allow business users to communicate their perspectives, researched production system issues, resolved user problems and came to an agreement quickly.
• Partner with various teams in sales, service, operations and accounting (Revenue Operations, Accounts Payable, Accounts Receivable, and Financial Planning &Analysis) to support finance applications portfolio.
• Involved in advising best practices, recommending process improvements and implementing system changes.
• Developed SQL queries for reporting needs.
• Conducted review meetings with team and SMEs to gather the modification requests and to upgrade the business specifications for the product.
• Assisted in creating Test Plan and Test Cases, participated in UAT, and supported QAs with Regression testing and manual testing.
• Conducted training sessions for the end users along with the necessary documentation.
• Created Work Breakdown Structure and assisted with project management plan, scheduled meetings with developers to collaborate resource allocation and project completion.

Environment: Agile Scrum, MS Office, Access, Visio, Project, SharePoint, Visual Basic, MS SQL Server, Rational Rose, Requisite Pro, Clear Quest, Clear Case, Oracle, HP Quality Center, Rational Requirements Composer, PeopleSoft, Adobe Captivate, HTML