SUMMARY:

• A Certified Scrum Master from Scrum Alliance, with an enriching 11 years of experience, specialized in creating Technical Documentation for Customized Software Products as a Seasoned Technical Writer and solving business needs as a Business Analyst.
• Dedicated to building positive relationships to understand and gather requirements addressing existing needs and creating solid documentation in the needed timeframe.
• Work closely with Technical and Non - Technical Team members to understand needs and conduct discussions with engineers and managers to gather information required for documentation.
• Write, edit, and revise a variety of Technical and End-User documents for Software Products, as well as Process Improvement Documentation, for multiple industries.
• Experienced in using multiple Publishing Formats (PDF, HTML and Web) and Tools.
• Strong in analyzing project requirements to estimate and plan the documentation work to develop documentation for users at various levels, including non-technical audiences.
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity Charts, Sequence diagrams, Data Flow Diagrams and ER Diagrams using MS-Visio thus assisting the development team in preparing Business Process Model test plans and test case documents.
• Well versed in the Agile Framework and in all aspects of delivering a Documentation Development Lifecycle (DDLC) including: planning, designing, implementing and delivering.
• Prepared business requirements documents (BRD), system requirements specifications (SRS) and defining project plans. Translated business requirements/user expectations into detailed specifications employing UML.
• Expertise at using MS Visio, MS Project, MS Excel, and PowerPoint.
• Good understanding of software development methodologies such as RUP, JAD, and RAD. Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units.
• Strong listening and interpretative skills for understanding of issues and solution designs.
• Experience aiding UI/UX Enhancements by providing Developers with the following feedback by:
• Performing heuristic evaluations of the application UI and wireframes.
• Identifying issues and suggesting enhancements to address them.
• Identifying contextual help opportunities and developing content accordingly.
• Enhancing the existing system/UI messaging methodology.
• Knowledge of performing GAP analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Transform guide-based content to task-based scenarios and role-based articles for Wiki.
• Lead, train & monitor performance of team members for maintaining excellence in Service Operations and overall Technical Writing.
• Created, fostered a healthy environment, facilitating high performance & recognizing accomplishments.
• Mentored and reviewed the work of trainees and peers.

TECHNICAL SKILLS:

Tools: Madcap Flare,Author-It,Snag IT,Atlassian Confluence WIKI,FrameMaker (Unstructured),RoboHelp,Acrobat Professional,Captivate

Agile Tools: Version One,Agile Vision,JIRA Bug Tracking Tool

Software Skills: HTML (Basics),SQL (Basics),Microsoft Office Suite,Wiki,MS Visio,Balsamiq Mockup

Business Skills: Impact Analysis,JAD Sessions,SWOT analysis,HTML (Basics)

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Sr. Business Analyst/Technical Writer

Responsibilities:

• Assess clients' needs, identify, and document requirements critical to achieving business objectives.
• Break the high-level user scenarios provided by the steering committee in to use cases.
• Gathered, Documented, Analyzed, Participated, Managed, Validated, complex Business requirements & Functional specifications in Retail Sector.
• Dedicated to Business Analysis, Quality Assurance practices such as agile process, daily scrum, iteration review & planning meetings.
• Created User Interface Prototypes, Business Use Cases, System Interface Documents, Business process design, process flow diagrams, Functional Specification Documents (FSD), Software Requirement Specification Documents (SRS), and Software Design Documents (SDD).
• Actively participated in detailed discussions with project management, leadership team, SMEs, various stakeholders to exceed team needs and expectations.
• Documented Functional requirements, created interactive mockups.
• Routinely communicated vital information regarding scope, timelines, risk, and performance of project’s iterations to product owner/ stakeholders.
• Documented Acceptance Criteria for user stories.
• Worked with UX team to finalize the look and feel of the product.
• Developed Use Case diagrams, using MS Visio to help developers and other stakeholders understand the business process.

Tools Utilized: MS Word, MS Visio, Snag IT, JIRA

Confidential, Boston, MA

Sr. Business Analyst/Technical Writing

Responsibilities:

• Involve and contribute majorly in Acceptance Criteria for each sprint in Agile-SCRUM team.
• Responsible for Test Backlog in SCRUM projects - create, maintain test user stories, test defects and test tasks.
• Performed Gap Analysis in order to revamp existing application & defined ‘AS-IS’ and ‘TO-BE’ process.
• Ability to manage multiple assignments simultaneously and follow up on unfinished business Data analysis skills.
• Good understanding on workflows used in application software, presentations, spreadsheets, and flow charts.
• Manage, Upload, Publish Project artifacts like Documents, Correspondence, Reports etc. using Web Content Management Services.
• Identified multiple lines of Access in terms of different user types (Basic, Advanced, Admin, Master Admin) & also analyzed the Business Rules/Legal compliance involved.
• Create wireframes, storyboards and screen shots to validate the requirements on a screen level and UI Design level.
• Use JIRA for Defect Tracking and Management.
• Define Functional requirements, interactive mockups, and annotated statement mock-ups. Iterative development of dashboards, answers, requests, charts, pivot table layouts, dashboard prompts etc.
• Manage & coordinate the change of As-is or the development of new forms working with different users.
• Create Data Mapping documents by identifying/documenting data sources & transformation rules for populating & maintaining the target database while incorporating data conversion.
• Develop Functional Requirements for new Business Intelligence Implementations in on-going basis.
• Coordinate with ecommerce team for creating various data marts based on the user requirements and generate different reports like Summary Reports, Detailed Reports & Complex reports having multiple filters & timeframes.
• Write and edit different technical documents such as User Manual, Administration Guides, Installation Guides, Online Help, Training Manuals, Read Me, and Release Notes.
• Gather the necessary information, applicable policies and standards, and best practices from appropriate internal team members to support the development, writing, formatting, and editing cyber security related processes and procedures.
• Created Training Materials and Presentations.
• Conduct Peer Reviews of technical documentation created and provided suggestions.
• Assess clients' needs, identify, and document requirements critical to achieving business objectives.
• Gather User and Business Requirements through interviews, surveys, prototyping, and observing stored and modified requirements.
• Extensively worked with Project Manager to determine the current best practices for requirement gathering.
• Develop understanding of business needs through discussion and interviews.
• Coordinate with multiple resources efficiently and effectively throughout the development lifecycle so as to ensure that the projects are completed on time, meet requirements, and the full impact is understood by the business owner
• Develop Use Case diagrams, business flow diagrams, Activity/State diagrams, and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.

Tools Utilized: MS Word, MS Visio, Snag IT

Confidential, Cambridge, MA

Business Analyst

Responsibilities:

• Created and Edited user documents such as Online Help, Training Videos, How-To Articles and Knowledge-Based Articles in the Agile/Scrum environment.
• Conducted detailed discussions with Engineers and Managers to gather information required for documentation.
• Planned documentation effectively by developing a Documentation Plan from Agile Stories.
• Worked on API Reference guide.
• Maintained schedules and shared documentation status with Stakeholders.
• Created scenario diagrams as a part of the required documentation.
• Worked closely with project Stakeholders, SME’s and staff to understand documentation requirements and specifications for new applications along with re-engineering the existing application.

Tools Utilized: MS Visio, Snag IT, Wiki Confluence, MadCap Flare

Confidential

Senior Technical Writer

Responsibilities:

• Prepared Estimation and Documentation Plans for assigned projects.
• Discussed and coordinated with the client and technical teams to understand project requirements.
• Prioritized requirements collaboratively with business stakeholders, creative, user experience and technology disciplines.
• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system.
• Analyzed, edited, and produced multiple guides for Imaginea Open Source Products.
• Created Product related documentation for QA and Development teams using Knowledge Based Articles.
• Coordinated with the offshore technical team to understand Product Requirements for various Product Releases.
• Work to continuously maintain and improve existing documentation and provide assistance as needed.

Tools Utilized: Adobe Robohelp, MS Visio

Confidential

Lead Technical Writer

Responsibilities:

• Focused on understanding the technology and documented Job Aids for the CAS initiative.
• Led documentation projects by focusing on methodical planning and execution, effective collaboration, and user-centric documentation.
• Demonstrated product and workflow understanding by conducting training sessions for developers and cross-functional teams on technical writing.
• Scheduled and performed Peer Reviews of various documents.

Tools Utilized: Madcap Flare, MS Visio

Confidential

Technical Information Engineer

Responsibilities:

• Write, edit, and/or revise a range of technical documents such as User Manual, Administration Guides, Installation Guides, Online Help, Training Manuals, Read Me, and Release Notes.
• Gather the necessary information from appropriate internal team members, applicable policies and standards, and best practices to support the development, writing, formatting, and editing cyber security related processes and procedures.
• Created Training Materials and Presentations.
• Worked on API Reference guides.
• Published Technical Documentation in the DITA format for widely used CA products.
• Transformed guide-based content to task-based scenarios and role-based articles for Wiki and the Flipboard by converting extensive content to a leaner content model based on the user roles and use cases.
• Managed documentation for software products and projects in the Agile Framework and utilized Scrum.
• A quick-learner, team builder, and helpful manager with good multitasking capabilities.
• Planned, organized and completed documentation effort estimation for new products and features.
• Created “How to Articles” which were feature specific, to help users perform particular tasks.

Tools Utilized: Author IT, MS Visio, Atlassian Confluence

Confidential

Technical Writer

Responsibilities:

• Created instructional, troubleshooting, and best practices guides for various IT support Guides
• Worked with SMEs, engineers, and customers to thoroughly understand and properly convey highly complex technical content for optimal usability.
• Created and published tutorials videos using screen capture and audio tools.

Tools Utilized: MS Word, Adobe Robohelp, Adobe Framemaker, MS Visio, Snag IT, Adobe Captivate

Confidential

Technical Writer

Responsibilities:

• Wrote and edited a range of technical documents including: User Manuals, Process Flow Diagrams, Case Study Documents, and Context Sensitive Help.
• Created and published tutorials videos using screen capture and audio tools.

Tools Utilized: MS Word, MS Visio, Snag IT