SUMMARY:

• Over 10 years of IT experience in Health Insurance & Banking domains.
• 5+ years in Salesforce CRM and Force.com platform. Implemented Sales, Service Cloud and custom applications.
• Experience in SFDC Development using Apex and Visual Force.
• Developed Triggers, Inbound Email Services, Batch Programs etc.
• Developed Integrations using Web Services both SOAP and REST API.
• Strong hands on experience with developing complex Visual Force using Apex Controllers.
• Strong hands on experience with Salesforce Security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules.
• Developed SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Record Types etc
• Extensive experience in creating workflows, approval processes, validation rules
• Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in SalesForce.
• Strong application knowledge and experience on US Health Care Insurance and Banking domains.
• Hands on experience with Force.com deployment tools like Change set & Ant
• Created change sets with various components and deployed code to various sandboxes and to Production, from QA environment.
• Co-ordinate with change management team to maintain multiple test environments, ensuring that these environments are properly setup, configured, and available for each release/project as scheduled.
• Work with release leads to understand impacts of code conflicts & retrofit issues.
• Created Public groups & Queues as required for the project needs.
• Worked extensively with the App exchange products.
• Having good working experience in Agile methodologies and scrum process.
• Good working experience with Rally Agile Tool.
• Experience in Creating Roles, Profiles, Record Types, Email Services, Page Layouts, Workflow Alerts and Approval Workflow.
• Strong Knowledge in Salesforce Customization, Workflow Email-alerts, Approval Process & Data Validation.
• Good working experience with Salesforce data migration tools Data loader and Import wizard.
• Having good knowledge on SOQL and Triggers.
• Have knowledge on Salesforce Lightning.
• Have knowledge on various scripting languages like Java script,Jquery,Ajax tool kit and Angular JS.
• Have knowledge on style sheets using CSS3.
• Strong experience with Endevor and Changeman version control tools.
• Self-motivated and a quick learner with strong analytical skills.
• Ability to handle multiple projects at the same time
• Comprehensive problem-solving abilities.
• Strong hands on experience in Endeavor, File aid and Sort utilities.
• Possess strong problem-solving and analytical skills with ability to follow project standards, documentation and procedures.
• Have experience in conducting in Salesforce Admin and Development trainings.

TECHNICAL SKILLS:

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, Apex triggers, Custom Settings, Custom Metadata Types, Outbound Messaging Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce Chatter, Analytic Snapshots, SOQL, SOSL.

Operating System: Windows 2000/XP, MVS, OS/390

Database: DB2

Programming Languages: Apex triggers, Apex,Javascript,Jquery,Ajax toolkit, HTML5, CSS3, COBOL, JCL, CICS, EASYTRIEVE.

Salesforce Tools: Change sets, Ant Migration tools, Data Loader & Force.com Platform

Defect Tracking Tools: HP Quality Center, HP Application Life Cycle Management(ALM)

Scheduler & Workflow Tools: ESP, CA7

Operating Systems: Windows 2000/XP, MVS,OS/390

Methodology: Agile, Waterfall

Domains: US Health Care Insurance and Financial banking services

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburg

Salesforce Administrator and Developer

Responsibilities:

• Worked on various Salesforce.com customizations - standard objects and creation of customized business objects, screens, views.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customized different page layouts and assigned them for different profile users.
• Customized tabs for among different business users groups and centers.
• Created various reports and dashboards.
• Create and maintain custom Apex triggers/classes
• Developed Visualforce Pages
• Worked on Deployment process by using Change Sets, Force.com IDE tool
• Regularly perform database de-duping and cleanup procedures.
• Prepare data files and upload the data into salesforce.com using Apex data loader.
• Develop and maintain Visualforce, AppExchanges, Force.com pages and integration to other third party solutions
• Run the test classes while deploying or validating inbound change set in Sandbox or Production.
• Coordinating with the teams regarding the technical requirements and installation procedures and defined for deployments across the various test environments and production.
• Generate a report with the list of issues faced during the deployment process and share the details with the individual teams.
• Collecting all component level details for the release and create change sets and validate before deployment process.
• Participated in the issue Root-cause analysis with the Project teams.
• Created Roles, Profiles, Email Services, Page Layouts, Workflow Email-Alerts, and Approval Process.
• Created custom reports, dashboards for different user profiles based on the need in the organization.
• Created Users, Profile and Permission Sets.
• Created Public groups and Queues.
• Created custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports.
• Managed user Roles, Role hierarchies Profiles, and Sharing settings.

Confidential, CT

Salesforce Developer and Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Created change sets with various components and deployed to various sandboxes also to Production from QA environment as a release engineer.
• Administration of Salesforce through user management, security management, objects customization.
• Managed user Roles, Role hierarchies Profiles, and Sharing settings.
• Custom Reports & Dashboards for different user profiles based on the need in the organization.
• Created Custom objects, Formulae Fields and Picklists as per the requirements.
• Extensively worked on the Security Model and Field level security and accessibility.
• Experience in Custom fields, Picklist, Record types, Workflow email Alerts and Approval Workflow, Validation Rules, custom Tabs, custom reports.
• Collect all components related to release management and create a change set and validate it before going into production.
• Coordinating with the teams regarding the technical requirements and installation procedures and defined for deployments across the various test environments and production.
• Created Master-Detail, Look up and Junction object relationships on custom objects.
• Created new email Templates and sharing rules.
• Created Record Types and Permission Sets on Custom Objects.
• Create and maintain custom Apex triggers/classes
• Developed Visualforce Pages
• Worked on Deployment process by using Change Sets, Force.com IDE tool
• Regularly perform database de-duping and cleanup procedures.
• Prepare data files and upload the data into salesforce.com using Apex data loader.
• Develop and maintain Visualforce, AppExchanges, Force.com pages and integration to other third party solution

Confidential, CT

Mainframe Developer

Environment: Message Broker, Mainframe, BPM

Responsibilities:

• Requirements Analysis
• Design and documentation
• Coding and Testing
• Unit and Integration Test cases preparation and execution of Test cases for all the screens
• Quality Assurance activities
• Periodic work status update to client
• Release management and Production support
• Coordinate with change management team to maintain multiple test environments, ensuring that these environments are properly setup, configured, and available for each release/project as scheduled.
• Created change request for different technologies Production deployment.
• Conducted meetings with different project stake holders prior to production Implementation to track the release activities.
• Follow up on production release Action items with various project teams.
• Creating Order of activities document for production Implementation.
• Tracking of all the change requests progress on time.
• Escalating requests to higher management when required.
• Tracking of all technical check outs performed by various teams on Implementation day.
• Updating and Closing Change request after the Production Implementation completed.
• Tracking all the issues encountered during implementation and reporting to project team and customers.

Confidential

Technology: Z/OS,COBOL,PL/I,DB2,CICS,Xpeditor,IBM Debugger, Data manager, .Net,Gemini (Front-end ) and Endevor

Senior Developer and Team lead

Responsibilities:

• Requirements Analysis
• Design and documentation
• Coding and Testing
• Frontend design for the screens using Gemini studio which is developed using .net technology
• Functionality validations in component tester and in Gemini screens
• Unit and Integration Test cases preparation and execution of Test cases for all the screens
• Developing SI components which act as interface between front end Gemini and backend Mainframe modules.
• Quality Assurance activities
• Periodic work status update to client.
• Release management and Production support
• As a team lead I was responsible for assignment of tasks to the team members
• Tracking the work status of team members
• Weekly Status Reports through status meetings
• I have worked as onsite coordinator for about 6 months and I was responsible for gathering business requirements and getting business clarifications.
• As a onsite coordinator I was responsible for conducting meetings with offshore to explain the
• Business requirements and to clarify any querys related to the project.
• Responsible for Knowledge management in my team

Confidential

Technology: Z/OS of Mainframes, COBOL, JCL, QUIKJOB, IMS DB, DB2, Syncsort

Team Member

Responsibilities:

• Development of new batch programs as per business requirements.
• Preparation of Unit Test Plans and Unit Testing.
• Ensuring timely deliveries of work requests.
• Developed New JCL’s and Proc’s.
• Enhancement of programs using COBOL,DB2 and IMSDB
• Involved in system integration test paln Execution for Interface jobs.
• Worked on Scheduling of jobs in CA-7 for a complete Batch Cycle.
• Deployment of Application code on Test and Production Server.
• Monitoring System and Integration batch cycle and fixing the issues.
• Involved in Pre Production and Post Production Implemenation activies.
• Monitoring production batch after the Post Production implemenmtation.
• Involved in Preparing weekly status reports.
• Creating Packages in endevor for production deployment.
• Working on the Defects and update the defect details in HP Quality Center.