SUMMARY

• Strategy - focused recognized business systems analyst with over 15 years of technology and business experience using Waterfall and Agile methodologies.
• Resourceful problem solver with an ability to effectively prioritize and execute tasks in a high-pressure environment, understanding business processes and capture justified user requirements.
• Extensive experience in gathering business and technical requirements, analyzing current and future state processes documenting functional specifications, configuration and training materials.
• First-hand experience spanning the entire gamut of PMLC, SDLC: requirements gathering, gap analysis prototyping, data mapping, writing technical specifications, design, development, testing, quality adherence, documentation, implementation, troubleshooting and customer support.
• Broad base experience with international exposure in analytical, technical and strategic skills to communicate effectively with all levels of the organization.
• Excellent experience in MS Office Suite (Word, PowerPoint, Excel), MS Project and MS Visio
• Experienced as a liaison between vendors, procurement and business primes to develop, revise sales proposals and RFP documents with Proficient negotiation, facilitation and influencing skills.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile

Business Modeling Tools: Rational Rose, Rational Requisite Pro, MS Visio, MS Project, UML

ERP: SAP R/3Programming Languages SAP ABAP, C, C++ and PL/SQL.

Testing Tools: QualityCenter, TestDirector, QTP, WinRunner, JIRA

Databases: Oracle, DB2, MS Access, SQL Server.

CRM: SunGuard Investran, SalesForce

Process/Methodologies: RUP, SDLC, PDLC, Waterfall, Agile

Operating Systems: Windows 98/2000/NT/XP, DOS, Unix/Linux.

Application Software: HTML, XML, JPEG, FLASH

Protocols: TCP/IP, FTP, SFTP, HTTP

Others: TECP, SharePoint, Workday, Kronos, JIRA, Confluence

SAP Modules: FICO, SD, MM, HR, SCM

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Senior business systems analyst for initiation pod on home owners’ journey (HOJ) project within RESL program developing loans/mortgage lending application (cloud based solution).
• A key role in designing the end to end process flow for mortgage initiation project. Documented product roadmap gathering and outlining high level requirements, conducting elaboration sessions with assigned financial products and service representatives.
• Managed and contributed to gather and build requirements, document process flows (as-is and to-be), sequence diagrams, develop user stories and communication strategies.
• Worked with Accessibility QA team to perform testing based on TD WEB Accessibility Standards (AA compliance). Ensured testing included English and French Language for multiple devices (Desktop, mobile & tablets) and browsers (Google chrome & safari) using appropriate tools and screen readers (JAWS 18.0, book marklets, voiceover for iOS & talkback for androids).
• Primary liaison for mortgage initiation scenarios for new to bank/existing customer including customer process flow including AML, CBS and CIF alerts. Act as a subject matter expert provided feedback to create 'better bank' experience for customers and employees through products.
• Participated in sprint planning sessions providing sprint objectives and work with the team attending backlog grooming sessions prioritizing epics and stories within required for sprint deliverable.
• Demo/showcase sprint delivered product to business ensuring deliverables meet business expectations.
• Attend sprint ceremonies (following Agile) including daily standups, pre-backlog grooming, grooming sessions, review and retro and sprint planning sessions to provide team support needed.
• Act as a liaison with partners (e.g. Marketing, Phone Channel, Digital, Retail), application vendors to lead and facilitate problem-solving technical sessions. Demonstrated strong sales leadership and management practices to increase branch and digital channel engagement.
• Process business requests developing product backlog for the analyst to create user stories for elaboration based on project releases prioritization. Co-ordinate with project managers, product managers, risk team, scrum master, agile coaches and dev ops team as needed for the work required.
• Participate and work within the pod attending daily stand-up meetings understanding business related issues, documenting incidents with details on problems, investigation, resolution, business impact and status updates using JIRA and Confluence wiki repository for document storage.
• In absence of scrum master acted as the resource performing and chairing ceremonies required for the sprint(s). During the switch between product owners helped the team with prioritizing backlog items and provided PO support as needed to the team while performing BSA activities.
• Supporting business processes and proactively identifying continuous improvement opportunities for business application and further for business intelligence and enterprise reporting purposes.
• Co-ordinate with Java developers in creating/formatting JSON payload using field parameters to send data feeds (schema) for POST from back-end servers. Supported requirements for developing service solutions, creating workflows, system integrations using REST and scripted APIs as required.
• Expert support managing dev leads, developers and QAs (manual, automation as well as accessibility testing) to help understand variances and team to agree on stories explaining story goal with acceptance criteria needed for testing. This includes unit testing, SIT, UAT, BAT as well as PAT
• Supported automated testing team following framework recommended, performing instance upgrades, patches etc., as needed. Worked on platform documentation release and legacy system.

Confidential

Sr. IT Technical Analyst/Business Systems Analyst

Responsibilities:

• Senior analyst working for finance and treasury team within Operations Service Improvement (OSI) providing production support for information technology applications including vendor and in-house built supporting Toronto as well as CPPIB offices in Hong Kong, London, Luxembourg, Mumbai, New York City, São Paulo and Sydney.
• A key role in business application management supporting BAU activities for multiple private investments and real estate (PIRE) applications supporting opportunity and relationship management tool, real estate accounting, Portfolio monitoring tool for private debt deals, workflow tool for transaction approval and capture of invoice and tax information.
• Operations services and improvement support helping users to monitor resource usage, raise tickets, adjustments required from management building IT service catalogue using BMC and later servicenow tool.
• Primary support for recent Oracle upgrade project implementing ORMB application using Oracle E-Business Suite Financials for finance department. Active participant in Oracle financials GL production support team monitoring over 200 scheduled jobs, understanding schemas, data structures and troubleshoot as required. Jobs include managing banking payments, chart of accounts from GL, cost centers to SDSM, FX rates, FinHr reporting, Project listing from GL, vendors from GL, financial reporting, billing expense, assets management, cost analysis and control functions.
• Process business requests for user provisioning (new/existing) and confirming user authentication following the approval process before providing user access within the application as well as mapping to Active Directory groups (using LDAP).
• Support HRIS systems providing business with requests for employee data, new hires, payroll, timesheets attendance information and reports as needed.
• Provide reports to business as well as audit team converting data into different file formats as required primarily .xls as required for list of active users for required applications using RSA Aveksa is an identity and access management system.
• Participate in daily stand-up meetings providing updates on production issues, documenting incidents with details on problems, investigation, resolution, business impact and status using JIRA (Incident management tool) and Confluence wiki repository for document storage.
• Supporting business processes and proactively identifying continuous improvement opportunities for business application and further for business intelligence and enterprise reporting purposes.
• Expert support managing CPPIB’s PlanView Enterprise- program/project portfolio management system using SFTP to manage files and provide extracts for daily financial actual imports, monthly steering committee budget exports and annual budget planning exports. Schedule and configure jobstreams to manage data extracts in different file formats (.csv, .html,.xml, log etc.,).
• Participated in quarterly DR testing (Tier1 and Tier2) performing business impact analysis (BIA) updating runbooks as required.
• Worked on several deployments (IBM UrbanCode) for production changes including enhancements.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Lead business systems analyst role as liaison between business stakeholders and GroupIT project development team ensuring business requirements (process, functional, technical, andorganizational) with a variety of in-house and COTS solutions multitasking working on parallel projects.
• Worked on initiation and planning phase of several pilot projects to assess and analyze the return on investment (ROI) of particular system with KPIs cost benefit, risk and impact analysis. Also, assisted project manager(s) with cost and time estimates as required.
• Experienced in requirements management and communication - gathering business and technical requirements through various means such as focus groups for small to large and complex projects.
• Primary responsibilities to gather user requirements, UAT support including testing and managing actions, risks and issues (RASCI) log until resolution, deployment criteria and operational support documentation and email notification templates and drafts.
• Key role in an internal IT project for support center transformation for business applications and users - modifying help desk workflow, IVR, magic service desk/help center ticketing process.
• Experience in requirements management and communication - requirements walkthroughs; scope and change management; traceability; configuration management, Backlog Management. Responsible to create, maintain, define epics as well as user stories and prioritize scrum team backlog to streamline the execution of project/program. Actively participated in iteration executions, driving the team release plans within program. Worked with product management team in sprint reviews, story acceptance criteria, driving iteration goals and content via prioritized user stories. Sometimes served as scrum master when resource unavailable to not assigned.
• Actively worked with change management team, extensive documentation of release management checklist for multiple projects which included functional, technical, customer and implementation requirements including authorization, service level, governance and PCI compliance requirements.
• Analyzed data using SQL queries and verify data dictionaries. Created data flow models, system context diagrams, component, entity & sequence diagrams to support analysis. Data loading and extract information in XML, HTML to generate reports or convert into Excel (pivot tables & macros).
• Work on HR projects to introduce and upgrade the automated timesheet management system with employee self-service including timesheets, vacation/absence, scheduling, etc.,
• Contribute in end-to-end vision for how data will flow through the organization and to develop data models for database structures and schemas.
• Involved in Tactical Server Remediation project to analyze and propose the process to reduce number of servers being used and how to transfer sensitive financial data using FTP/SFTP servers.
• Vendor management, including vendor selection process from technical assessment, analysis, RFP, selection, scorecards, contracts and implementation.

Confidential

Sr. Business Systems Analyst / Jr. Project Manager

Responsibilities:

• Worked with CMT - Business Solutions on multiple projects simultaneously carrying out complex work requirements as directed by business leads, projects and timelines.
• Worked on mortgage application to re-launch the functionalities on a different platform (Oracle) where credit (TSYS) system interacted with mortgage application for payments as needed.
• Facilitate meetings to gather relevant information to ensure as-is processes are understood and documented, and the to-be business process model is appropriate and optimal.
• Assess, research, analyze, and document stakeholder needs, using the recommended or selecting the appropriate information gathering and/or modelling technique to elicit requirements.
• Gathering, documenting and validating business and system requirements including any trusted security gateways (FTP/S, SFTP) required for financial data transmission.
• Creating system designs (mockups/UX wireframes), supporting system development.
• System analysis of the application including different files formats such as .xml, .html, .csv, .log, .xls etc. to provide application development team in order to understand propose a future state solution.
• Engaged stakeholders regarding application requirements for mortgages vs. commercial lending capital and/or operations expenditures. Involved in documenting project charter, requirements, business testing and user training materials.

Confidential

Business Systems Analyst

Responsibilities:

• Developed the project charter documentation for business stakeholders, including helping with the high-level plan, the feasibility analysis, and in developing the business case.
• Facilitated requirement gathering sessions with stakeholders, documenting user needs with analytical and detail-oriented methodology to acquire a high degree of accuracy.
• Worked on business analysis and requirements documentation towards one-on-one testing and inter FI testing (limited, all CAD and al US) implementation for CMS (Cash Management Services).
• Documented Details Requirement Specification (DRS) including files transferring techniques (FTP etc,) and file formats (.xls, .csv, .html, .xml, ) required and High Level Requirement Documents (HLRD) as a part of documentation towards one-on-one testing and Inter FI testing for CMS.
• Involved in meetings to discuss business process model, process testing scope, dependencies, test environment and procedures for CMS. Engage end-user groups in UAT prior to go-live as needed.
• Represented TECP QA team for knowledge transfer from business SMEs, analyze should-be and to-be maps and report to management to improve productivity. Participated in integration and user acceptance testing including preparation of acceptance criteria, review of test plans, scenarios and test results as well as taking responsibility for end to end testing