SUMMARY

• A high energy and results - driven professional with 10 years of IT experience in Business Systems Analysis, Project Management working with the technical staff to implement management and staff's business requirements into the software application.
• Proficient at creating Use Cases, GAP Analysis, Process Flows & Works using UML.
• Extensive Process reengineering by documenting and evaluating existing business processes.
• Conducted and facilitated JAD sessions and brain storming sessions with key user groups emphasizing the scope of the project in order to provide key initiatives in working with users in identifying and defining project and system requirements
• Highly familiar with understanding all phases of project development life cycle using standard methodologies including analysis, design, and development of software applications.
• Proficient in using PM/BA tools including Microsoft Project Professional, Microsoft SharePoint, and Microsoft Office Professional
• Sound knowledge & experience using Unified Modeling Language (UML), Rational Unified Process (RUP)
• Ability to create and adapt processes to monitor projects, communicate project goals to stakeholders and set performance expectations
• Co-ordinated and Deployed Releases.
• Through knowledge of Change, Problem, Incident and Configuration Management.
• Managed critical infrastructure as well as application environment changes.
• Excellent communication skills and ability to lead and work under pressure.

TECHNICAL SKILLS

Tools: Jira, Service Now, Remedy, HP Solution Manager, TCS Master Craft, IBM ISM Maximo, HP Quality Center, SAP R3, Citrix, MPP, MS Visio, Tableau, MS Office (Word, Excel, PowerPoint, Outlook)

Platforms: Windows 2008, 2012 R2, Linux, Unix

Databases: Oracle, MS SQL, PostgreSQL, DB2, Sybase

Methods: Agile, Six Sigma, Lean

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Responsible for conducting research and root cause analysis for customers with the goal of recommending and implementing new processes and solutions to problems; resolved issues and improve operational performance.
• Manage project through status meetings, weekly reports, identifying risks, and tracking issues.
• Monitor and test all new application development for client.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Hands-on involvement in the completion of deliverables, which can include both business and technical projects
• Makes recommendations for Service Improvement Plans and ensures actions are executed to standard and in accordance with established completion timelines
• Works with project managers, establishes and manages the software development lifecycle (SDLC) for IT
• Deliver cost effective, high performance technology solutions.
• Create systems models, specifications, diagrams, and charts to provide direction to developers.
• Develop or assist project managers in developing implementation plans, including the scheduling of project milestones
• Participate in the development of project budgets and monitoring actual expenses against plan
• Ability to develop health insurance technical requirements and specifications
• Ability to develop and test use cases for all new development and enhancements
• Assist with documentation management of all healthcare project work performed
• Proficiency in all MS Office products such as Excel, Word and Visio

Confidential

Sr. IT-Business Analyst

Responsibilities:

• Worked with users and stakeholders to analyze and validate requirements.
• Negotiate and liaise between business teams, technology teams, and support teams.
• Prepared business models, flowcharts, and diagrams.
• Identify root causes and corrective actions to meet short and long-term business goals. assist the Change Manager to ensure consistency between new organization set-up and processes implemented.
• Providing assistance to IT staff in regards to Change Management policies and procedures.
• Contribute to Change Management process improvement initiatives.
• Follow all project management framework standards, procedures and documentation.
• Executed and validated test cases.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions.

Confidential, Midland, Michigan

Change and Release Manager

Responsibilities:

• Coordinate & oversee the execution of Major Release/Change Implementations in various test, staging & production environments.
• Oversee monitoring and incident management of cloud infrastructure to meet the Infrastructure as a service (IaaS) environment availability objectives.
• Organize and drive Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
• Data gathering, data analysis and prepared flow charts.
• Work with customers, internal stakeholders and implementation teams to troubleshoot and resolve operational challenges.
• Manage and facilitate satisfactory resolutions to customer’s service issues by identifying escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively.
• Strategic planning to come up with insights and ideas on improvements to process and customer service delivery.
• Engage in activities related to Incident, Problem, Escalation management.
• Publish ITSM Bulletins.
• Good knowledge about technical towers, Window, Network, Storage, Database, UNIX and Linux and Backup etc.
• Identify Cross function dependencies, conflicts & track them to ensure project stays on schedule.
• Develop, document, and communicate policies, processes, procedures, and other information for the preparation of major project implementation within state organizations.
• Define, documenting, improving “End to End” Release processes from the time a defect / new requirement is created to its successful implementation in Production Environment.

Confidential

Associate Consultant

Responsibilities:

• Issue Resolution for Installation, Configuration and Maintenance of Desktops, MSOffice, Operating Systems (Microsoft) and I/O Peripherals.
• Vendor support for new devices, software.
• Maintenance of Systems - backup/patching/support.