SUMMARY

• 7+ Years of IT experience that includes over 5+ years of experience in Salesforce.com CRM Platform and over 2 years of experience with Java technologies.
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL, Service Cloud Consultant.
• Experience in configuring and implementing of Salesforce.com.
• Experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Templates, Snapshots, Dashboards.
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Implemented Live Agent, Branding for different clients.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) and S-Control.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Technical consultant for salesforce.com implementation of Service Cloud, Sales Cloud and force.com custom applications.
• Experience with Salesforce1 Mobile App and created mobile application and leveraging existing skill set like declarative app building using Force.com.
• Experienced in integrating GITHUB tool with force.com IDE in deployment stage
• Experience in working with salesforce.com sandbox and production environments.
• Experience in working with App Exchange application
• Experience in Sales Cloud and Services Cloud.
• Experience in handling project management, Agile/Scrum Methodology, with salesforce.com
• Experience in application development using Java, J2EE, EJB, Hibernate, JDBC, Struts, spring, JSP, Servlets, XML, RMI, ETL, SOAP, WebLogic, and WebSphere.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query,
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.
• Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, Ruby on Rails, XML, XSLT, DTD, XML Schema, HTML, DHTML, Shell Scripts and Web service

Database: Oracle PLSQL, MS SQL Server and MySQL

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Platforms: UNIX and Windows Variants

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Worked with varioussalesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written test classes with extensive test coverage to test various scenarios and to cover the code coverage of minimum 85%.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
• Used Data Loader and Import Wizards to load data into Standard/Custom Objects.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Very good knowledge on users, roles, profiles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created Visualforce pages that uses thelightningcomponents
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages ofsalesforce.com.
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• UsedSalesforceLightningfor Customizing Reports and Dashboards for business use.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles.
• Implemented Angular JS, HTML5, CSS3, Force.com IDE on Eclipse Experience
• CreatedUIusingCSS, HTML tags, Visualforce tagsand usedjava script forfront-endvalidation.
• Worked in developing variouslightningcomponents, events andlightningapplications
• Developed Lightning Components, Controllers and helpers.
• Used Lightning Design System as CSS framework to Design Lightning components and lightning experience based on Visualforce pages.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Lightning Experience, Lightning, SOQL, SOSL, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Oracle.

Confidential, New York, NY

Salesforce Admin/Developer

Responsibilities:

• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Customized agile methodology in a service based application by handling the day to day issues.
• Worked in three different production instances within the organization, involved in various configurations, setup activities and in production support
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed Apex classes, Visualforce components and extensions.
• Designed VF pages and included the live agent generated code to invoke live chat requests to the available live agent users in Service Cloud.
• Created several LightningComponents, added SLDS that makes visualization of Lightning component to look better
• Created various Reports (summary reports, matrix reports, and pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Used Apex controller, that makes external call requests to retrieve the data from objects and then to display on Lightningcomponents
• Strong and proven experience in Salesforce.com application development (Apex, Visual force and Web Services Integration)
• Proficient skills using Salesforce Application Development, Salesforce Reporting and Analytics
• Proficient skills using Web Services for Integration
• Experience in SFDC Integration using Web Service (SOAP and REST) and Writing Test classes for web service callouts
• Customized SFDC fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Experience in configuring and implementing of Salesforce.com.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production

Confidential, Secaucus, NJ

Salesforce.com Admin/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Used Angular JS, HTML and CSS by Using Force.com IDE on Eclipse Experience.
• Worked on various salesforce.com standard objects and custom objects.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages.
• Customized tabs among different business user groups and business centers.
• Involved in Design and Analysis phase to discuss data model for Salesforce implementation. Also, responsible for grouping business fields in to respective Salesforce objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Responsible for maintaining data mapping documents and involve in business integration meetings.
• Implemented various Custom Reports and deployed them for different business user levels.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce.
• Created S-Controlsto meet new business requirements.
• Created and used Email templates in HTML and Visual Force.
• Designed the user interface with the help of HTML5 and CSS3, Bootstrap
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Involved in business user’s requirement s capture phase to collect requirements and document the same
• Implementing faster email template for the customer about the feedback and the Solution by Service Cloud
• Respond to Customer by providing the faster solution to the case by Service Cloud.
• Effective using in SVN for version control
• Good knowledge on Implementing APIs for Client-server side for data transactions and Writing Visualforce pages to search and map data to appropriate objects in the Model.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Used sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SVN.

Confidential

Salesforce Developer

Responsibilities:

• Involved in SFDC application support for end users.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.)
• Develop and Deploy apex classes and triggers from test environment to production using eclipse migration tool
• Customized tabs for among different business users group and Business centers.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases
• Involved in User Management - Creating users, Roles, Profiles.
• Involved in reports development
• Customize Work.com page layouts, fields
• Developed Validation rules and workflows

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script.