SUMMARY

• Professional experience as Business Systems Analyst / SCRUM Master with solid understanding of business requirement gathering, business process flow, business process modeling and financial analysis.
• Experience working in Telecom, SAP Financial, Healthcare, Property & Casualty, Supplemental and Life Insurance.
• Full understanding of Unified Modeling Language (UML) and SDLC models like Rational Unified Process (RUP), Waterfall and Agile.
• Full understanding of Financial Cash Disbursement System, General Ledger and Invoicing and Remittance.
• Experience in Commercial/Personal Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Expertise with financial payment methods ACH, Wire, Checks, EDI.
• Expertise in working with Vendors for Payments.
• Extensive knowledge of Premium Refunds, Claims and Commissions for Cash Disbursements.
• Extensive knowledge of ACORD XML specification that addresses the real - time requirement by defining property and casualty transactions that include both request and response messages for personal lines, commercial lines.
• Extensive knowledge for Preparation and Participation in Release Planning.
• Extensive hands-on Backlog refinement and Iteration Planning.
• Experience in SOA design patterns and principles.
• Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and design, business process reengineering, user interface design, web portal design, and process flow modeling.
• Strong experience with data warehouse development, data modeling, generating reports and ETL.
• Comprehensive knowledge in business process modeling, Software Development Life Cycle (SDLC), Rational Unified Process (RUP) and Unified Modeling Language (UML). Strong web development and web content management experience.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of test cases. Expertise in designing and developing test plans and test scripts.
• Extensively involved in market research, feasibility studies, system analysis and GAP analysis.
• Experienced in handling requirement changes and user conflicts.
• Expertise in developing QA test plan, test condition and test cases, experienced in UAT.
• Excellent communication skills and interpersonal skill.

TECHNICAL SKILLS

Languages and Tools: Rational Team Concert ((RTC), JIRA, Rally, Version One, Pig, Hive, UML, RabbitMQ Confluence, COGNOS, Rational Rose, RequisitePro, Rational SoDA, COBOL, Rational Clear Case, Rational Clear Quest, Mercury Test Director, MS Project, MS Visio, MS Office Suite, Agile, VBA for Excel, SQL, PL/SQL, Adobe Acrobat, PhotoShop.

Databases: Oracle 8i/9i, MS SQL Server, MS Access

PROFESSIONAL EXPERIENCE

SCRUM Master/ Business Systems Analyst

Confidential - Columbus GA

Responsibilities:

• Facilitated brain storming sessions with business and vendors to analyze business and identify features.
• Preparation and Participation in Release Planning.
• Preparation and Participation in creating the team backlog.
• Work closely with architect and business to define and prioritize their use cases and iteratively develop APIs and architecture.
• Data Mapping for General Ledger and Policy Admin System to identify required data fields.
• Data Mapping for Financial Cash Disbursement System and Policy Admin System to identify required data fields and Rest web services.
• Actively work with Bank and Vendors to document ACH draft, Return and Change file requirements (NACHA) and flow diagrams for payments.
• Gather requirements for different payment methods such as Checks and EDI.
• Prepared mapping document for fully functional REST web services supporting both XML and JSON message transformation.
• Gather requirements for each activity identified i.e mapping document, message formats, batch, schedules etc.
• Document various financial balancing requirements for move money between various systems.
• Documenting XPaths, JSON or ACORD paths for data mapping using Notepad++.
• Closely worked with scrum team in designing RESTAPIs that allow effective and low-cost application integration.
• Analysis and requirement gathering for Integrating external functionality using web services (SOAP) like FileNet for storing check images.
• Provide data fields for ODS system for adhoc reporting needs.
• Participate in technical discussion regarding Architectural decisions.
• Help team member key stakeholders in understanding SCRUM methodology and agile framework.
• Created UML Diagrams including Use Cases Diagrams and Flow Diagrams using MS Visio.
• Facilitated daily SCRUM meetings and managed JIRA/RTC (Stories/Tasks) for our biweekly iterations.
• Manage Backlog refinement - Build, prune, and maintain the team requirements backlog (consisting of user stories, defects) with input from the key stakeholders
• Conduct Iteration Planning to review and prioritize the backlog, including coordination of dependencies with other teams
• Be the main source for user story detail and priorities
• Tracked and documented defects and communicated them to the technical developers.
• Interacted with the testing team while developing the functional test cases and regression test cases.
• Used ALM for bug and defect tracking.
• Participated in UAT (User Acceptance Testing) with all levels of User Groups.

Lead Business Systems Analyst/ SCRUM Master

Confidential - Seattle WA

Responsibilities:

• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Interacted with the business users and gathered requirements for the business definition.
• Prepared PowerPoint slides to effectively communicate with the business users and stake holders in the meetings.
• Provided key initiatives in working with multiple business teams like financial, regulatory, actuarial in defining project and system requirements.
• Participate along with Key stakeholder in story definition assisting the team with clarification, estimates, story sequencing and team objectives for program increments.
• Preparation and Participation in Release Planning.
• Preparation and Participation in creating the team backlog.
• Created Functional Requirements Document (FRDs) and Functional Specifications Document (FSDs) for application development.
• Conduct Iteration Planning to review and prioritize the backlog, including coordination of dependencies with other teams
• Collaborated in building a business analysis process model using Rational Tool and Visio.
• Created document for ETL jobs for extracting data from heterogeneous source systems, transform and finally load into the ODS.
• Facilitated end of iteration retrospective.
• Documented stage tables to base table’s rules for Data elements.
• Documented rules base tables for downstream consumer’s rules for Data elements.
• Delivered Data mapping document with transactional rules for the ETL process
• Involved in Data Modeling of both Logical Design and Physical design of data warehouse and data marts.
• Coordinated with Data Enrichment team to document mapping rules and CPT tables for various data elements.
• Involved in ACORD CIXML paths discussions with Business during Inbound phase of project.
• Performed data analysis using SQL Queries for data manipulations.
• Involved in Daily scrums sessions with Data Modelers for the Data Model changes/issues.
• Worked with downstream consumers (Finance, Billing etc.) by providing reports with key performance indicators and metrics.
• Tracked and documented defects and communicated them to the technical developers.
• Interacted with the testing team while developing the functional test cases and regression test cases.
• Used Rational Tool/JIRA for bug and defect tracking.
• Participated in UAT (User Acceptance Testing) with all levels of User Groups.

Confidential

Responsibilities:

• Facilitated brain storming sessions with the business to analyze business needs and identify features.
• Preparation and Participation in Release Planning.
• Preparation and Participation in creating the team backlog.
• Contribute to program vision and roadmap.
• Participate along with Key stakeholder in story definition assisting the team with clarification, estimates, story sequencing and team objectives for program increments
• Help team member key stakeholders in understanding SCRUM methodology and agile framework.
• Created UML Diagrams including Use Cases Diagrams and Flow Diagrams using MS Visio.
• Facilitated daily SCRUM meetings and managed JIRA/RTC (Stories/Tasks) for our biweekly iterations.
• Manage Backlog refinement - Build, prune, and maintain the team requirements backlog (consisting of user stories, defects) with input from the key stakeholders
• Conduct Iteration Planning to review and prioritize the backlog, including coordination of dependencies with other teams
• Be the main source for user story detail and priorities
• Responsibility for accepting the final iteration plan on behalf of the Agile team
• Just in time story elaboration to Keep the process flowing.
• Facilitated end of iteration retrospective.
• Involved development team in discussions, to ensure velocity and sprint progress.
• Lead AGILE team from project initiation through delivery of features.
• Validate that the stories meet acceptance criteria and completeness.
• Used JIRA/Rational tool for impediments and defect tracking.
• Facilitated Partner integration testing through RTC and routing the defects on a daily basis.
• Coordinated with other teams in SCRUM of SCRUM meeting.
• Manage communications and relationships with diverse stakeholders, ranging from Project Managers, developers, designers, QA engineers, architects, requirements analysts, customer satisfaction/support staff
• Assisted team in preparation for System Demo.
• Assisted team in preparation for ART activities.

Confidential - Bothell WA

Sr Systems Analyst

Responsibilities:

• Involved in development phase meetings for Business Analysis and Requirements Gathering.
• Involved with the PM in documenting the scope of the project.
• Interviewed Business Users to gather functional, business and technical Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis.
• Involved with PM in strategic planning and research.
• Documented all the requirements in level functional views broken down by functionalities.
• Conducted CR “Change Request” walk-thru and approved FSD, Artifacts, & CR Sign-offs.
• Performed Requirement Analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Took every opportunity to evangelize the use ofSharePointand to provide demos of how to replace currentbusinessprocesses with out of the boxSharePointfunctionality
• Worked on following applications Quality Centre, Toad, Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project)
• Helped the team to evaluate various IT products.
• Prepared Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Confidential - Austin, Texas

Lead Business Analyst

Responsibilities:

• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Interacting with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Held JAD sessions with stakeholders and Operations Team at TMHP.
• Prepared questionnaire based on the System Analysis Performed for all entities.
• Identified Use cases from the requirements and wrote Use Case Specifications
• Defined and created a wide range of documentation: business requirements, system requirements, UML use cases, test cases, wire frames, GUI and portal design, Visio flows, training manuals, and user guides
• Created spreadsheets using MS EXCEL in data gathering stages for requirements mapping.
• Managed all the requirements in repository (SharePoint), making requirements available to all team members.
• Used various tools and applications as BA that includes Visio, Microsoft Word, Excel, and QC as well as other applications.
• Created Business Requirement Document (BRD), Functional Requirement document (FRD).
• Used Test Director for bug and defect tracking.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing.

Confidential - Atlanta, Georgia

Business Analyst

Responsibilities:

• Involved in development phase meetings for Business Analysis and Requirements Gathering.
• Prepared High Level Logical Data Models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Completed GAP analysis in detail on all modules in the system.
• Documented and delivered Functional Specification Document to the project team.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
• Identify transactions such as: HIPAA 270/271, 276/277, 835, 837-(I, P, &D), 835 Remittances and others from the RFR.
• Held JAD sessions involving the clients, managers and the developing team.
• Gathered requirements and prepared Use Cases (General System Design documents and Detailed System Design document) by interviewing tax agents, users and clients.
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets.
• Designed DataStage ETL jobs for extracting data from heterogeneous source systems, transform and finally load into the Data Marts.
• Collected information and requirements about different Entities and attributes from FDS.
• Completed GAP analysis in detail on all entities in CCL for a source system.
• Prepared questionnaire based on the System Analysis Performed for all entities.
• Developed business proposals and RFP responses and trained others in this capability.
• Provided data modeling support for numerous strategic application development projects.
• Documented the meeting minutes with issues of about discussed and solutions resolved.
• Presented the mapping document with all business logic applied for the system to Project Manager.
• Gathered information and documented on Conceptual design and Technical design for phase III systems.
• Prepared Use cases and activity diagrams for a source system using MS Visio tool.
• Created the test cases for all the Use Cases.
• Developed XML schema for data retrieval and processing to improve system flow through metrics
• Created test scripts for all the test cases.