SUMMARY

• 8+ years of Software Industry experience in Analysis, Design, Development and Implementation of Web based, Windows based, Client - Server, Intranet, RPA/RDA (Robotics Process Automation/Robotics Desktop Automation) applications and N-tier Architectures in Finance, Automobile and Enterprise Management Business Domains.
• Experienced in Software Development Life Cycle (SDLC), Agile Scrum methodologies by involving in all phases of development from requirements gathering, eliciting requirements, business case development, quality assurance, deployments and maintenance by ensuring alignment between the business operational strategies and technical solutions.
• Extensive experience to perform analysis and planning for all phases / aspects of a business analytic project from initiation to through implementation.
• Experienced in developing Technical specifications, Data flow Diagrams, Use-Case models, application/activity flowcharts, sequence diagrams, Workflows; documenting Business Requirements Document(BRD), Use Case Specifications and Functional Requirements Document (FRD), Systems Requirements Specification (SRS), Unified Modelling Language (UML) diagrams, Requirements Traceability Matrix (RTM).
• Extensive experience in conducting Joint Requirement Planning (JRP) sessions, Joint Application Development (JAD) sessions with committee of SME’s, business groups, senior management and IT groups to converge early towards a goal acceptable to customer & feasible to designer to complete.
• Proficient in Client Relationship Management and interfacing with all areas affected by the project (e.g. external agencies, business owners, management, dependent application teams, data specialists, technical teams and the immediate project team).
• Experienced in facilitating all Scrum ceremonies, including daily stand ups, backlog grooming, planning poker, sprint planning and sprint retrospectives; also ensuring to avoiding meetings overload.
• Experienced in attending bug triage meetings and assigning responsible development teams.
• Responsible for maintaining a logical burndown chart, keeping in-sprint stories organized and properly managed and continually checking in with the development team both to increase productivity and ensure quality.
• Proficient in closely monitoring velocity and work with the development architect to ensure all developers are productive and set up to succeed in every sprint.
• Experienced in supporting multiple projects simultaneously, maintaining close working relationships with business partners and development teams.
• Experienced in System Integration Testing (SIT), Performance Testing, Unit Testing, User acceptance Testing (UAT) to ensure the software meets the system requirement and specifications.
• Experienced with role as a coach and mentor to members of IT and Business teams - facilitate team development, mediate conflicts, protect the team and encourage healthy team dynamics.
• Champion in assisting teams on dependency management and cross team coordination with a large teams located in several locations across the globe. Also champion of delivering things on time by remove impediments to the team’s ability to perform and ensuring the team is fully functional and productive.
• Proven excellence in acting as a Project Manager for multiple development teams spanning engineers and Product Owners.
• Proficient in executing and maintaining project plans and provide PMO reporting of status and metrics to the management.
• Experienced in managing project scope, schedule, cost, resource assignments and evaluating RAID (Risks, assumptions, Issues and dependencies).
• Excellent at ensuring approved methods, processes, standards, documentation and tools are consistently used by the project team and translate strategic themes and roadmaps to tangible deliverables which can become backlog items/deliverables.
• Proven excellence in actively and consistently supporting all efforts to simplify and enhance the client experience by supporting complex business processes.
• Proactive in taking ownership and resolving project issues impacting project schedules and demonstrate tenacity for maintaining schedules in a fast paced environment.
• Pioneer in advocating Agile processes across multiple teams in company and contribute to the planning of product road maps.
• Experienced in Reporting: Providing accurate, understandable, and useful metrics reporting on development team progress/performance early and often and leveraging the metrics to drive improvements in performance.
• Experienced in developing and presenting business cases for high level initiatives for approval, funding and prioritization.
• Collaborate with clients on optimizing user experience across multiple business applications including cloud/third party solutions
• Experienced in conducting training sessions, demos for stakeholders and business teams before go-live phase.
• Participate in Tool, Technology and Service selection, Risk assessments and Decommissioning of old technology meetings.
• Collaborate with Test Engineers to define and articulate capability acceptance criteria and assist the overall testing process by activities such as Change and Defect Management.
• Possess excellent communication and interpersonal skills with the ability to provide communication to direct level business and IT leaders and staff in fast paced changing environment.
• Excellent multi-tasking, time management skills, possess good analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels
• Effective hands-on Business Professional with solid business understanding, strong technical skills, short learning span with zeal to learn new tools/technologies as well as effective organizational and team building qualities

TECHNICAL SKILLS

Languages: Pega Openspan, BluePrism, C, C#, VB.NET, T SQL, UML

MS Office Servers: SharePoint Online, SharePoint 2013/2010,MOSS 2007, SPS 2003, Project Server 2010, Microsoft Suite, Visio, O365

Web Technologies: Appian BPM, ASP.NET, XML, HTML, XHTML, CSS, XSL, XSLT, VB Script, JavaScript, AJAX,PHP,WSDL

Databases: MS-SQL Server /2000/2005, MS Access 97/2000 and Oracle PL/SQL 8i/9i/10G/11i

.NET Technologies: .NET, C#. NET, ADO.NET,ASP.Net 2.0/3.5,WCF,WPF,WWF

Version Controls: TFS (Team Foundation Server), SVN, Visual Source Safe(VSS) 6.0

Project Management Tools: JIRA, TFS (Team Foundation Server)

Distributed Computing: Visual Studio. Net, Web Services/COM+/COM / DCOM, ADO.NET/ADO, Visual InterDev, FrontPage Editor, XML Spy

Reporting Tools: Crystal reports, SSRS, SSIS, SSAS

Web Servers: IIS 5.0/6.0/7.0

Protocols: HTTP, SOAP, UDP, TCP, REST

Scripting Languages: JavaScript, VB Script, Power Shell(SharePoint)

Other Tools: Visual Studio. Net 2010/2008/2005 , Visual Interdev 6.0, Microsoft Blend, Toad, Appian Quick Apps, Service Now

Testing Tools: HP ALM

Operating Systems: Windows 10, Windows 8, Windows Vista, Windows XP, Windows 2003, Windows NT/2000

PROFESSIONAL EXPERIENCE

Confidential, CT

Business Analyst/PM, RPA Analyst

Responsibilities:

• Led multiple teams as a Scrum master; successfully implementing Agile methodology across the board and rapid prototyping
• Working closely with the Development team and facilitate Business Requirements Documents, Business workflows, Functional Implementation spec, supporting documentation, user manual, wire frames, reports etc.
• Involved in conducting daily stand-ups/Scrum calls with multiple teams and tracked velocity to review estimation accuracy and track team productivity improvements from sprint to sprint.
• Acted as a liaison between internal teams, stakeholders, and external clients, providing regular detailed status reports flagging and addressing any risk factors promptly.
• Involved in applying Agile methodologies and standardize project documentation including: Project Plan, Scope of Work (SOW), Sprint Kick-offs, Sprint Reviews, Sprint Retrospectives, resource allocations, bug tracking, Product Backlog (user stories, descriptions, and acceptance criteria) by leveraging TFS tool.
• Involved in analyzing business processes, functions, and procedures to determine most effective business systems software to meet the needs of the Stakeholders.
• Assisted in business process redesign and documentation as needed for new technology.
• Worked with Project Managers in development of project plans and use associated project planning tools as needed.
• Worked with the Environment Manager to coordinate environments that support Business As Usual, and/or Project work.
• Responsible for detailed status reports, tracking actions, managing progress meetings, capturing meeting minutes/notes etc.
• Planning and coordinating QA, UAT testing and ensuring completeness of the test cases.
• Provide timely leadership and direction to supporting organizations and assist in the modification or establishment or operating practices.
• Involved in presenting accurate estimates of effort, costs and timescales for proposed projects and assisting in prioritization, updating Senior Management on progress via Reports, meetings.
• Involved in grooming and maintaining product backlog, prioritized features based on value/cost ratio, and planned release schedule.
• Working with Product Owners/Business to negotiate and establish priorities for product backlogs.
• Involved in performing functional testing during the releases, writing smoke test cases for UAT.
• Involved in documenting user manuals for support teams.
• Coordinating releases with release/DBA teams, ensuring CAB/IT/Business approvals, creating release tickets in TFS/Service Now.

Confidential

RPA (Robotics Process Automation) Developer/Analyst/PM

Responsibilities:

• Involved in all the phases of the entire Software Life Cycle right from use case selection, ROI analysis, planning, implementation, testing, release and support.
• Analyze Business Partner’s operations to understand strengths and weaknesses (SWOT) in order to determine opportunities to automate processes and functions.
• Conducted daily Scrum meeting, weekly Sprint meetings and published the Minutes of Meeting.
• Involved in Project Financial planning, cost estimation and schedule.
• Involved in analysis of a use case (Legal Hold Pro Automation) to capture feasibility and identify the right solution for implementation.
• Responsible for analysis of multiple business process, data analysis and requirements gathering.
• Worked on analyzing and documenting As-Is process, To-Be process using Microsoft Visio.
• Responsible for consulting, solution architecture, development and delivery of the automation.
• Responsible for gap analysis and technical consulting for Automation Projects. Act as a think tank to provide out of the box solutions and reduce turnaround time on various projects.
• Responsible for working on tools like Pega OpenSpan and Blue Prism.
• Responsible for integrating Automation Solutions with ERP, Desktop Application, Testing Use Case, etc.
• Responsible for extensive knowledge transfer documentation for consulting.
• Responsible for IPA (Initial Process Assessment), PDD (Process Definition Document), OID (Operational Impact Document), FRQ (Functional Requirements Questionnaire) and UAT reports for Automation projects.
• Responsible for ensuring the SDD (Solution Design Document) is completed as per industry best practices.
• Conducting team huddles on a daily basis to discuss the volumes, monitor error logs and propose resolutions.
• Provide development and testing support, and follow implementation of standards and best practices in alignment with designed architecture patterns.
• Ongoing contribution to the automation Practices and Frameworks in order to drive a culture of continuous improvement.
• Work across the organization to provide business process or design recommendations consistent with long term business and IT strategy.
• Responsible for setting up environment by coordinating with infrastructure team, DBA team and ServiceNow team.
• Responsible for off shore resource task assignments and reporting timely updates to higher management.
• Working with support teams on user manual documentation and process guidance with RPA in place after release.
• Designing insightful reporting for business process improvement and benefit realization.

SharePoint Ops Lead

Confidential

Responsibilities:

• Engage with high level Business Customers in Multiple Departments, keeping them informed and up to date on new technologies and services
• Proactively acts as Service Champion and conduit for new tech deployment, on-going service, support, stability and compliance
• Proactively engage with end users to identify and support on-going business needs, coordinate communications and events to keep them informed of service reviews, improvements plans, outages and techs available seeking to deliver a brilliant employee experience.
• Manage delivery, maintenance and support of IT services by ensuring internal and 3rd party teams deliver services upon SLAs and internal control framework.
• Address employee service concerns and escalations from the tech and process perspective via JIRA and Service Now.
• Provide local support to offshore teams in the delivery of services. This includes active participation in service reviews, perform activities “on the ground” (hands and eyes) improvement plans among other actions with Internal delivery teams and service partners.
• Creating effective relationships with key business stakeholders, service partners and global delivery teams.
• Proactive customer centric approach to services: Deliver high quality services to employees, holding support teams accountable for delivery of services, corrective and improvement plans. Ensuring all services are delivered as per agreed quality standards
• Responsible in delivery of IT services under service framework (ITIL).
• Adapt plans facilitated for tech standards and roadmap, align deployment plans in the geography of central, regional or local projects.
• Working in a multi-sourcing, cross-functional teams in multiple geographies under onshore, nearshore and offshore resource approaches to meet the agreed SLA’s.
• Working with the Deployment Team to ensure a seamless transition from technology deployment readiness and communication to actual deployment, along with follow-thru on technology support.
• Creating reports to analyze the support process and to avoid bottlenecks and user usage of resources.
• Involved in all phases of entire software lifecycle from initiation to the implementation and support phase for SharePoint applications.
• Scheduling meetings for new projects go live KT’s from dev teams, capturing meeting minutes.
• Working with Ops team by having ad hoc meetings for high priority issues.
• Ensuring the release docs and sign offs (CAB, Business, IT Teams) are provided as per Project’s Process cycle (SDLC/Agile).
• Sending out notifications during project releases, updating releases status.
• Leading the DR (Disaster Recovery) implementations for all SharePoint applications.
• Working with Audit teams (ARRM) on audit issues for SharePoint applications.
• Leading the SharePoint 2007 Migration to Corporate SSU Farm, working with middleware team and release teams.
• Working with TFS for release tickets, coordinating with teams for off schedule releases and resources.

SharePoint Developer/Ops Lead

Confidential

Responsibilities:

• Involved in all the phases of project management for entire software Life Cycle right from Planning, Implementation to release and Support.
• Worked closely with Business users, Product owners, and the development team in order to gather the Business Requirements document and come up with user stories.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments and/or guiding the team to remove impediments.
• Providing rigor for all Agile ceremonies, including quality of story production, effective retrospectives while having a constant focus on improving the team.
• Ensuring there is full comprehension by the technical teams of all product stories during scoping and ideation phases.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Supporting and educating our Product Managers on grooming and maintaining the product backlog.
• Executing and maintaining a project plan and provide PMO reporting of status and metrics to the management.
• Accountable for development of budgets and overall spending for all projects under management.
• Responsible for determining IT personnel needs for projects, assigning and monitoring project work and providing input into performance appraisals for all staff on assigned projects.
• Tracks key project milestones and adjusts project plans and/or resources to meet the needs of customers.
• Creation of custom lists, webparts for task list and Review and Challenge discussion boards, which were core features of CCAR
• Worked on setting up document repository in the application for capturing supporting artifacts for tasks and custom workflows
• Worked on setting up the Help section and used CEWP (Content Editor WebPart), added tiles for better UI and easy navigation
• Managed the complete operational support for CCAR SharePoint, knowledge transfer sessions with the business users on how to use the application.
• Conducted and coordinated knowledge transfer session with offshore operational support teams.
• Closely worked with testers on testing each and every piece of the functionality.
• Conducted knowledge transfer sessions for offshore testing team to understand the functionality phase wise
• Worked on custom event receivers on SharePoint list item creation and list item deletion
• Played the Scrum master role by leading stand up calls, retrospective calls, and Sprint planning sessions.
• Worked on various aspect of Scrum like backlog creation, planning sessions, user stories/Epics/Features/Saga creation, breaking user stories to tasks, capacity planning, story point allocation, bug tracking, burnt down charts analysis.
• Worked as support lead by tracking issues/bugs in SharePoint lists, providing resolution on timely basis.
• Worked on creation of BRD’s, User Manuals, UAT testing, test cases planning documents, wire frames.
• Worked on setting up the security groups for the application using Power Shell scripts. Supported Business users by providing access on request basis.
• Automated the security provisioning over the later period of the project.

SharePoint Developer/Administrator

Confidential

Responsibilities:

• Facilitate Agile ceremonies for specific technical tracks including sprint iteration planning backlog grooming daily stand ups sprint retrospectives and release planning.
• Proactive planning and collaboration with key stakeholders to ensure successful implementation of services for the designated products and projects.
• Leading agile projects from the initial project backlog creation and planning activities through demonstration and release deployment with responsibility for all aspects of the teams productivity for all phases of the project Leads risk and issue identification and mitigation activities with the project team including escalating those in a proactive and professional fashion when appropriate.
• Ensuring development stories acceptance criteria assumptions and all related documentation are timely and complete supporting development testing and user acceptance activities.
• Worked with various web parts in SharePoint OOB and custom like CEWP, LVWP etc.
• Tracking the daily request and route those to proper approvals and working on those after the approvals.
• Migrating SharePoint sites to and from different servers.
• Migrating the SharePoint 2007 environment to SharePoint 2010.
• Leading weekly website and application development meetings including documenting action items, assigning a priority ranking, and identifying exceptions and/or items needing further decisions. Provide weekly reporting on status.
• Creating SharePoint Workflows to guide the business process.
• Scheduling resources needed for QA and UAT testing and educate testers on process and logging accordingly.
• Facilitate calls between web developer, third party vendors and other internal resources as needed.
• Following up on action items from meetings and document decisions and outcomes.
• Ensuring that the website development timetable, budget, Statement of Work (SOW) are kept up to date and any variances or exceptions are documented and resolved.
• Creating testing plans and coordinating end user testing activities. Identifying project risks and challenges and identify remediation/avoidance activities.
• Maintaining team business analysis process standards and practices aligning with overall organizational practices.
• Responsible for Defect tracking, bug fixing and maintaining the application hosted in SharePoint environment.
• Working with business users to understand their requirements and working on them.
• Working with other teams like deployment, Infrastructure teams to complete the SharePoint deployments.

Confidential, MI

Sr. Share Point Developer/PM

Responsibilities:

• Involved in all phases of Software Lifecycle from initiation to the implementation and support phase.
• Documenting client requirements and business processes gathered through interviews with business stakeholders and IT management.
• Responsible for working with Collaboration Technologies team to design and build new no/low code solutions for business problems with a focus on SharePoint platform.
• Communicating effectively with employees, consultants, and business partners of differing levels of technical expertise.
• Performing installation, configuration, and maintenance of SharePoint and related technologies.
• Working effectively as part of a highly collaborative team while independently prioritizing individual daily activities for self and others.
• Applied Agile methodologies and standardize project documentation including: Project Plan, Scope of Work (SOW), Sprint Kick-offs, Sprint Reviews, Sprint Retrospectives, Product Backlog (user stories, descriptions, and success criteria).
• Responsible for providing second-level and third-level support for all facets of the SharePoint environment, troubleshooting operational issues, including solutions, software and hardware.
• Responsible for evaluating SharePoint technical requirements and making recommendations.
• Working with the business closely to document their business requirements and creating solutions in the Microsoft world.
• Working with site owners to maximize SharePoint’s role in internal collaboration and communication, with an emphasis on user-created content and self-service.
• Responsible for troubleshooting and resolving issues within custom applications built on the SharePoint platform
• Working on designing and deploying sites, taxonomy, and metadata to create custom collaboration solutions.
• Responsible for automating business processes within SharePoint through the implementation of InfoPath forms and Workflows.
• Implementing SharePoint intranets and extranets and understanding of security and administration best practices.
• Assisting with the server-side administration of SharePoint; including SharePoint software updates, SharePoint service maintenance, and SharePoint custom solution deployment.
• Responsible for tracking the defects, bugs through a SharePoint list and resolving within agreed SLA’s.
• Developed custom fields and content types through visual studio and deployed as features for reuse.
• Implemented SharePoint Designer workflows, effective use of the data view web part (DVWP), content query web part, data form web part, customized navigation and branding.
• Created SharePoint Workflows to guide the Business Processes. Created and deployed SharePoint Solution Packages in VS 2010.
• Mentoring team members in the application of new technologies and / or agile methodologies.
• Working with site owners to maximize SharePoint’s role in internal collaboration and communication, with an emphasis on user-created content and self-service.
• Responsible for developing, reviewing, and maintaining documentation and best practices and procedures.
• Developing solutions through identification of business requirements and information needs. Conferring with stakeholders and IT management, study system flows, data usage and work processes. Leading testing and implementation of new solutions.
• Helping define standards and best practices around SharePoint development.
• Creating and enforcing governance of standards for the SharePoint environment.
• Researching and making recommendations on relevant third-party tools and technologies. Working with the administration team in their implementation and configuration.
• Developed and deployed Project Server custom workflows using Visual Studio 2010

Confidential, MI

Sr. Share Point Developer

Responsibilities:

• Involved in all phases of project life cycle i.e. design, development/implementation, testing and UAT and production support.
• Providing mentorship, guidance, training and day-to-day management of Scrum Masters aligned by product line. Responsible for driving Agile processes and the end-to-end product development life cycle and best practices.
• Gathering information from the business users and analyzing the requirements.
• Assisting with managing project schedules, forecasts and communicating status for multiple levels of stakeholders.
• Supporting and educating product owners, especially with respect to grooming and maintaining the product backlog and planning releases.
• Eliciting client requirements using techniques such as interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
• Facilitating all Scrum meetings, including daily stand-up, sprint planning and review, backlog grooming, epic and story estimation, demos and retrospectives.
• Helping team stay focused by removing impediments, protecting them from distractions and keeping team meetings lean and efficient.
• Designed executive and project level based reports and dashboards based on the Business Intelligence Center.
• Developed custom PWA views along with the supporting custom / calculated fields.
• Configured MS Project server views, custom fields, calculated fields, data analysis, PWA views.
• Designed MS Project Sever based system by configuring MS Project server views, custom fields, graphical KPIs, formulas, security, resource pool / active directory integration.
• Developed custom fields and content types through visual studio and deployed as features for reuse.
• Implemented SharePoint Designer workflows, effective use of the data view web part (DVWP), content query web part, data form web part, customized navigation and branding.
• Frequent code reviews, debug, and maintained SVN in a proper way to eliminate the conflicts between the file/code versions.
• Created and deployed SharePoint sand box Solution Packages VS 2010.
• Creating and modifying custom and complex Project Server views, custom fields, and formulas and importing existing project plan data into new templates as necessary.
• Creating custom Project Server Web Application (PWA) views and reports.
• Creating and maintaining information radiators and team tools such as sprint board, burn-down charts and burn-up charts such as progress dashboards.
• Collaborating with technology vendors, project managers, business analysts and business owners in developing solutions for the websites or marketing technology tools.
• Knowledge of the Project Server SQL Server Database Configuration and Tables with experience in finding information within these tables.
• Developed and deployed Project Server custom workflows using Visual Studio 2010.
• Provided end user training i.e. how to use the EPES, how to navigate from one site to other, enterprise search feature and the main document management capabilities that MOSS provides them with no additional development effort.

Confidential, OH

SharePoint/.net Developer (Voluntary Internship Program)

Responsibilities:

• Gathering information from the business users and analyzing the requirements.
• Designed project level based reports in SharePoint Intranet pages using some KPI’s.
• Creating team sites and empty sites for internal Projects.
• Implemented changes to the look and feel of the pages by changing few themes.
• Updated the navigation and quick launch links of the sites and created OOB lists and libraries for internal projects in SharePoint 2007.
• Designed project level based reports in SharePoint Intranet pages using some KPI’s.
• Created custom columns and user controls using Visual Studio 2007 and SharePoint Designer.
• Changed the OOB security of team sites and created custom permissions by creating SharePoint groups. Created few OOB workflows for business processes.
• Used SharePoint Designer to make customizations to the workflows. Responsible for content changes to the Intranet SharePoint pages using HTML and JavaScript.
• Customization to the SharePoint pages was implemented using webparts like CEWP, LVWP etc.
• Created custom views, updated views on the SharePoint lists and libraries.