SUMMARY

• Experienced in 10+ Project Manager/Business Change Manager, Business Systems Analyst, Requirements Engineer in Telecom, Insurance, State Government and Financial industry space managing senior and key business stakeholders leading and delivering successful large - scale IT solutions throughout the full project life cycle
• Collaborated with business partners/owners eliciting high-level business needs and translating those to functional and non-functional system specifications, reviews and sign offs as needed by acting as technical liaison and business requirements analyst
• Certified Scrum Master proven ability to work with cross-functional and self-organizing teams
• Expert in requirements elicitation techniques such as Interviews, Brainstorming, Prototyping, Focus Groups, Use Case Design, Business Processes Flows, Multi Module System, Process Flows, Wireframes, Activity/ Sequence Diagram, and produced timely and high quality requirements specs throughout the Product Development Lifecycle using the Requirements Traceability Matrix (RTM)
• Performed Gap/Feasibility/AS-IS/TO-BE/Root-Cause Analysis in collaboration with project management team via prioritization of Product Backlogs and by negotiating on Minimum Value Product (MVP)
• Conducted Joint Application Development (JAD) and Joint Resource Planning (JRP) sessions with end-users/clients to gather business requirements and translating them to the development teams.
• Interacted with Enterprise System Architects and Application Developers team ensuring Product Functionalities and Features are properly implemented by collaborating with implementation and design technology teams and reviewing technical design solutions and feasibility study
• Experience in full Software Development/Test Life Cycle (SDLC/STLC) with QA Methodology and Validations to ensure Quality Assurance/Control
• Created Test Plans/Cases and Scenarios based on functional specifications. Conducted User Acceptance Testing (UAT), System Integration Testing (SIT) and documentation of test cases
• Creative and innovative thinker, passionate about simplifying user experience, determined and persuasive while applying PMBOK’s techniques in project life cycle

TECHNICAL SKILLS

Requirements and Process Management Tools: UML, Enterprise Architect, IBM Rational Rose, Rational Requite Pro, IBM Rational JAZZ Requirement Manager, JIRA

Project Management Tools: MS Project, MS Office, MS SharePoint, HP Application Lifecycle Management (ALM)

Design Tools: Snagit, MS Visio, IBM Rational JAZZ Design Manager, Business Process Modelling Notation (BPM using BPMN) and Unified Modeling Language (UML)

SDLC Methodologies: Waterfall, Agile/Scrum, SWOT, Waterfall-Scrum Hybrid

Defect Tracking Tools: HP Quality Centre, Atlassian JIRA, Rational ClearQuest, IBM Rational JAZZ Quality Manager, HP Quick Test Professional

Other Tools: Rational ClearCase, IBM Rational Application Developer(RAD), Webspehere Application Server (WAS), Webspehere Registry and Repository (WSRR), IBM Webspehere Enterprise Service Bus (WESB), People Admin (COTS), ProfitMAX (Financial Dashboard Proprietary System), FirstData, PeopleSoft, SAP, Cognos, MS Forefront Identity/Access Management

PROFESSIONAL EXPERIENCE

Confidential - Piscataway, NJ

Project Manager/Business Systems Analyst

Responsibilities:

• Responsible for the design and development of IT systems
• Organize and lead small teams to resolve complex business problems
• Act as liaison between the customer and the IT organization in order supply technical solutions to meet user needs
• Analyze customer operations to understand requirements and determine opportunities to streamline processes
• Translate high level customer requirements into functional specifications for the IT organization
• Conduct daily stand up meetings with development and testing teams to estimate Level of Efforts for user stories and to track the progress of the progress of the project
• Review requirements with internal team to ensure they are in line with business objectives of the overall project
• Work with the Product Owner and development team in deciding and negotiating the Definition of Done and Acceptance Criteria for Potentially Shippable Product Increment (PSPI)
• Work with cross-functional teams on prioritizing user stories and participate in grooming sessions to update on user story estimation and on project status
• Develop design and functional specifications, produces project related deliverables, and assists in post implementation support and system enhancements
• Responsible for compiling and synthesizing information concerning technology processes or systems
• Develop and solicit approval of Software Development Life Cycle (SDLC) documentation, and act as the subject matter expert for business partners on SDLC process
• Support the project team during the rollout of assigned projects to production

Environment: Agile/Scrum, Microsoft Office 2010Suite (Word, PowerPoint, Excel, Visio), My Confidential Mobile Application, JIRA

Confidential - Woodcliff Lake, NJ

Sr. IT Business Systems Analyst

Responsibilities:

• Conducted user interviews, requirement gathering sessions with Customs Compliance Managers and elicited existing and intended business requirements
• Identified, researched, investigated, analyzed, defined and documented Business Processes and Use Case Scenarios
• Created effective Use Cases and Integrated High level Use case Scenarios in the Project and identification of Basic/Alternative flows
• Documented AS-IS and TO-BE business processes flows and furnished systems requirement document
• Facilitated Review and Approval of requirement artifacts and built Requirements Traceability Matrix to track system requirements against components developed and unit tested
• Worked closely with the development and testing teams and validated business requirements and needs are met
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing
• Collaborated with project manager in tracking and managing project development process in order to facilitate successful solution delivery

Environment: JAVA/J2EE Scripts, Rich Faces, Microsoft Office 2010Suite (Word, PowerPoint, Excel, Visio, Access), Customs Application, Cognos

Confidential - Richmond, VA

Sr. Business Systems Analyst

Responsibilities:

• Primary consultant between various business units in order to review, analyze, and evaluate business systems and user needs
• Proposed Cart Reader Technology (CRT) digital feature that enabled camera supported mobile devices to capture card information digitally
• Facilitating implementation and support of SAP modules to enhance the clients’ business functionality and overall performance, while managing a high degree of customer satisfaction
• Documenting requirements, define scope and objectives, and formulate systems to parallel overall business strategies
• Managing requirement sessions, elicitation of requirements, documentation of business and functional requirements, and facilitate review and approval of requirements
• Developing and soliciting approval of Software Development Life Cycle (SDLC) documentation, and act as the subject matter expert for business partners on SDLC process
• Identifying opportunities for improvement in processes and procedures used by the Business Analyst team. Assist with defect resolution during the Quality Assurance (QA) & User Acceptance Testing (UAT) phase of assigned projects

Environment: PeopleSoft CRM, SAP Finance, Oracle 11g, JAVA/J2EE Scripts, MS SQL Developer, MS Visio, Snagit, Crystal Reports, MS Project, Client Facing Websites, Service Now

Confidential - Richmond, VA

Business Analyst

Responsibilities:

• Conducted interviews with hearing officers (HOs) and Program Support Technicians (PSTs) and gathered court business processes and court data from impacted areas to identify current resource contents, analyzed and documented High Level "As-Is" Process flows
• Documented Business Rules for automation of the project, Reviewed and Analyzed existing business functional and system requirements
• Analyzed and designed intricate system capabilities and functions using activity and sequence diagrams using different software packages like Rational Tools and Visio
• Liaison for project with other corporate departments, including Executive, Legal and Information Security and Risk Management
• Developed Use Case Specifications, User Interface (UI) diagrams, and elaborate Use Cases through design process
• Conducted Requirements Review meetings with business users to identify missing or incomplete requirements and identified potential project risks
• Conducted walkthroughs with the end users and stakeholders to gather the change requests to upgrade or change the specifications for the product
• Developed the test plan, test conditions/scenarios and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Worked closely with developers to translate any concerns/questions regarding project requirements, documented detailed analysis of such concerns and reported them in a timely fashion

Environment: Oracle 11g, JAVA/J2EE Scripts, MS SQL Server, Windows XP, MS Visio, SAMS (Security Identity Access Management System), MS SharePoint, IBM JAZZ Requirement Manager, IBM JAZZ Change Management, IBM JAZZ Quality Management, IBM JAZZ Design Manager

Confidential

People Admin

Responsibilities:

• Led project procurement and alternate vendor analysis for the Divisions’ Department of Human Resources. Performed a make-or-buy analysis and presented recommendations to division and associate directors
• Worked on evaluation of People Admin Personnel Information Management System (PIMS) for Virginia State Department of Human Resources suitability/feasibility in line with industry best business practices
• Documented Project Charter, Project Management Plan. Interacted with clients to understand a broad range of reporting requirements, and validating it with the regulatory requirements
• Gathered understanding of current process was primarily the first step of this project. The current process/architecture uses email, Microsoft Excel files, and electronic file systems
• Analysis of various business (Human Resource) policies, procedure, and business rules. Conducted business user meetings with HR Department to get a better understanding of the whole evaluation and assessment process
• Studied documentations like user guides/training manuals to fulfill the objectives of Statement of Work (SOW), and traced business requirements throughout the implementation process using the Requirements Traceability Matrix (RTM) using IBM JAZZ Team Concert
• Mapped various functionalities of both AS-IS and TO-BE system, as there was more emphasize on what People Admin software needed to do, and not on how the system would do
• Conducted meetings with different stakeholders to discuss timelines and hence produced high level estimates which included the number of man hours for the overall testing efforts
• Facilitated communication with a team of testers and setting expectations for the overall user acceptance metric
• Conducted multiple business meetings with the HR Division and Assistant Directors to gauge priority items. As a result maintained an internal priority tracking sheet
• Reported defects/bugs to People Admin Implementation team and worked towards getting them fixed
• Implemented full project lifecycle phases including Requirements Gatherings, Design and Analysis, Construction, Integration, Quality Assurance, and Installation

Environment: People Admin Suite, IBM Rational Suite, Microsoft Office 2010Suite (Word, PowerPoint, Excel, Visio), Personnel Information Management System (PIMS)

Confidential

Responsibilities:

• Involved in conducting meetings for Agile projects requirements sessions with stake holders and able to articulate and create the requirements in User Story format
• Gathered Requirements from key business users, IT users and subject matter experts to define the scope and requirements of OASIS
• Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified constraints budget, quality and time
• Defined the context of the product by creating various Use Cases, Activity Diagrams, and Sequence Diagrams
• Conducted Gap Analysis to estimate effort required to modify existing architecture and development of new business need as a result
• Assisted project manager in management of Iteration plans, Product backlogs, User stories, Action item list and Risk log
• Drafted test strategies/scenarios and test cases to verify accuracy of the functionality, security, fault- tolerance, performance and successful system integration using Rational Jazz Quality Management
• Performed Unit Testing, System Integration Testing, Regression Testing and assisted in User Acceptance Testing (UAT) using IBM Clear Quest to track defect and trace back Rational Jazz requirements
• Assisted the database designer in data modeling through Entity Relationship (ER) diagrams to identify tables, attributes and relationships between tables

Environment: PowerBuilder, Oracle 11g, Rational Suite (Requisite Pro, ClearQuest, and ClearCase), MS Visio, IBM Process Server, MS Visio, SQL Developer

Confidential - Charlotte, NC

Sr. Business Consultant

Responsibilities:

• Interacted with SMEs to understand and gather requirements based on Credit Risk, Liquidity Risk, Market Risk and Basel II for various reports including regulatory reporting and provided primary liaison between business/operations and development
• Facilitated JAD sessions to elicit and identify business to credit risk calculation rules/requirements and documented them for both various business groups and application development team
• Addressed all aspects of the loan life cycle, starting from identifying a prospective client to the loan closure
• Prepared kicks off decks for project steering committee and project sponsors assessment and created RACI matrix for defining the role assignments to various work packages of WBS
• Validated project timelines for each closure of work package assigned to project team and provided weekly project updates to project steering committee and keeping the project documents up to date for reflecting the work items postponed or spilled over to next project phase
• Created and maintained data mappings & data dictionary and performed extensive data validations
• Involved in developing and executing system and UAT test plans, test scenarios and test cases. Effectively interacted with developers and users for change requests, performed root cause analysis and impact analysis for issue resolutions/escalations
• Used basic SQL and MS excel functions for data retrieval, data comparisons and data validations

Environment: RUP, .NET, Window XP, Oracle 10g, Microsoft Office 2010 Suite (Word, PowerPoint, Access, Excel Macros and Pivot, Outlook, Project, Visio), FirstData For Payment Card Industry (PCI) Compliance

Confidential - AZ, Phoenix

Project/Business Analyst

Responsibilities:

• Analyzed business specification documents related to different bank payment systems in regards to message transformation from current to SWIFT formats for RTGS and SWIFT payments. Gained insights about various transaction file formats and systems used by merchants across the world
• Maintaining the Master Project Timelines sheet for each work package per project phase life cycle and updating it to reflect the change requests been raised from time to time
• Conducting Weekly update sessions to provide status checks to project steering committees with involvement of different product teams and QA teams
• Documentation of estimations provided by various product owners for a project plan and getting them reviewed/sign off at programmer engagement level. Coordinated with product owners and associated international staff to ascertain user stories, capabilities, and process improvements and monitored user queries about the international customers and responded with relevant information
• Conducted highly interactive sprint sessions with project’s stakeholders such as users, QA analysts, and project management team, identifying and resolving issues
• Facilitated UAT (User Acceptance Testing) with the stakeholders and the business users, and the errors discovered were fixed and then verified via Regression Testing

Environment: .NET, MS Access, MS SQL Server, MS SharePoint, HP Quality Center, Quick Test Pro, MS Visio, Windows XP, HP Application Lifecycle Management (ALM)