SUMMARY:

• Operations Performance Optimization: Achieved 20.5% revenue CAGR and 32.5% net earnings CAGR over 3 year tenure (FY11 - 13), raising gross profit from 40% to 49%, outperforming industry average margins by over 7% ( Confidential )
• Cross-Functional Team Leadership: Garnered “Excellence in Leadership & Teamwork Award” for 2012 BPM successes through driving clear RACI, engagement model, project management approaches, delivery methodologies, and associated system workflows ( Confidential )
• Expert Engagement Management: Drove highly successful analytics engagement with industry-leading Fortune 100 company resulting in millions in ROI client savings, supplanting entrenched agency, and achieving 120% CAGR FY11-13 ( Confidential )
• Business Process Automation: Spearheaded PSA platform integration enabling sustained efficiency gains, accurate real-time data-driven decisions, 12% increase in billable resource utilization, and 9% increase in incremental operating margins ( Confidential )
• Comprehensive Program Management: Led pivotal B2B commerce portal Lean re-architecture initiative enabling $680MM channel revenue growth (+22% on $3 billion base), $2.6MM operational savings, and 35% increased channel adoption ( Confidential )
• Continual Improvement & Training: Created Confidential .net University systematically increasing shared intelligence, process and methodology adoption, and quality standards across large matrix organization, leading to increased morale, model adoption, and public accolades ( Confidential )
• Service-oriented Architecture Re-design: Oversaw .NET 3.0 SOA site upgrade prompting spotlighted Microsoft case study and culminating with WMA’s “Best Advertising Website” and “Outstanding Website” awards ( Confidential )
• Database Federation and Application Pooling: Managed critical application and database refactoring initiative, enabling meteoric traffic growth to surpass Google as most visited web property in 2006 while maintaining 99.9% uptime ( Confidential )
• Custom Programming: Primary senior programmer for custom digital asset management application distributed enterprise solution for Fortune 100 company providing multi-million dollars in cost savings, improved workflow, and faster time to market ( Confidential )

TECHNICAL SKILLS

• .NET
• ADO
• Adobe Marketing Cloud (SiteCatalyst
• Test&Target)
• Agile
• AJAX
• Amazon AWS & EC2
• ANT
• Apache
• ASP. NET
• ATG
• AtTask
• Avalara
• Basecamp
• Boomi
• Box
• Bugzilla
• C#
• CMS
• Cognos
• ColdFusion
• ColdSpring
• Confluence
• CRM
• CruiseControl
• CSS
• CVS
• DES
• DHTML
• DNS
• DOM
• Domo
• DOS
• DreamWeaver
• Drupal
• EAM
• Eclipse
• Endeca
• Erwin
• ETL
• Excel (advanced)
• Flash
• Flex
• FTP
• Fusebox
• GIT
• Google Analytics
• Google Apps
• GreatPlains
• Hibernate
• HTML
• HTML5
• HTTP
• IIS
• IKE
• IMAP
• IntelliJ
• IPsec
• IPv4
• IPv6
• ITIL
• J2EE
• Java
• JavaScript
• JBoss
• JCAPS
• JDBC
• JIRA
• JMS
• Joomla
• jQuery
• JSON
• JSP
• JSR 168
• JSS
• JUnit
• Kintana
• LAMP
• Lean
• LINQ
• Linux (RedHat)
• LoadRunner
• Lucidchart
• MS Project
• MSMQ
• MVC
• MySQL
• NANT
• NetWeaver
• NUnit
• ODBC
• OOP
• OpenAir
• Optimizely
• Oracle
• ORM
• PCI
• Perforce
• Perl
• PHP
• Pivotal Tracker
• PL-SQL
• POP
• PowerShell
• Python
• Qlikview
• QuickTest Pro
• RDBMS
• REST
• RIA
• RoboCopy
• RPC
• RTP
• Ruby on Rails
• SalesForce
• SAP
• Scrum
• SDLC
• SharePoint
• Siebel
• Silverlight
• SiteCatalyst
• SiteScope
• SMTP
• SOA
• SOAP
• SOX
• Splunk
• Spring
• SQL Server
• SSH
• SSL
• StarTeam
• Subversion
• SuccessFactors
• SVN
• Tableau
• TCP/IP
• TEA
• TeaLeaf
• Test&Target
• TFS
• TLS
• Triple DES
• T-SQL
• UDP
• UML
• VB.NET
• Vignette
• Visio
• Visual InterDev
• Visual Studio
• Visual.ly
• VSS
• Waterfall
• WCF
• WF
• Web Services
• WebLogic
• WebSphere
• WebTrends
• Windows Server
• XHTML
• XML
• XSS
• Zend
• ZenDesK

PROFESSIONAL EXPERIENCE:

Confidential- Golden, CO

Director, Consulting Operations

Responsibilities:

• Strategic Alliance Management: Directed capabilities alignment, delivery processes, resource management, and quality control supporting of Adobe Strategic Partnership outsource program growing outsource revenues over 36% (YoY)
• Data Driven Decisions: Broadened operational maturity with SWOT analysis, real-time reporting and balanced scorecards driving performance gains in client satisfaction, consultant efficacy, project efficiencies, and overall speed of business
• Exceeded KPI targets: Improved Revenue, Profit (EBITDA), Resource Utilization, Direct Labor Multiplier, Bill Rate, SLA Fulfilment, OTOBOS, Capacity Forecast, Backlog Realization, Customer Retention, Customer Satisfaction, Employee Retention
• High Performing Teams: Led recruitment, training, and career development programs supported by data-driven evaluation tools increasing billable utilization (+12%), team and individual performance, strategic alignment, morale, and SG&A relief
• Optimized Delivery Methodology: Overhauled project planning, SOW alignment, workflows, and correlative systems improving predictability, transparency, resource utilization (up to 72% from 60%), and overall client satisfaction (Net Promoter score of 65)
• Strategic Program Management: Led engagement and program management for Fortune 100 strategic clients including key account which grew from staff augmentation to 2nd highest revenue strategic client in less than 16 months
• Contract and Sales Support: Final approver/assessor to level of effort (LOE), contract scope verification, profitability analysis, capabilities/skills assessment, SLA verification, resource availability, rate card alignment, and engagement timing
• Systems Integration: Led vital systems integration project and administration of OpenAir, Salesforce, Google Apps, AWS, Tableau, Excel, and QuickBooks dramatically increasing cross-functional efficacy, transparency, and employee/client satisfaction

Confidential - Portland, OR

Management Consultant, Strategic Technology

Responsibilities:

• Business Process Management: BPM analysis including business objective alignment, operational efficiency, process repeatability, cost reduction, escalation and communication protocol, and quality improvements
• Sponsored JAD Sessions: Provided JAD session leadership for 3 startup clients aligning executive sponsors, SMEs, and documentation experts to align key business objectives, critical path success stories, schedules, deliverables, and workshops
• Budget and Staffing Planning: Cost analysis, budget mapping, forecasting, staffing analysis, organization charts, hiring plan, utilization analysis, training analysis, W2 vs. 1099 vs. outsource, skills alignment
• SWOT Analysis: Provided SWOT analysis to document desired end-state and the contributing factors to achieve outcomes
• Vendor Evaluation Analysis: Analyze and document key stakeholders, requirements, comparison analysis, and contract calendars. Deployed solutions included hosting, CDN, DAM, DRM, sales tax processing, royalty management, payment, media transcoding
• System Design and Architecture: Document and Analyze stakeholder interviews, business requirements, gap analysis, system abstraction, data modeling, security requirements, availability requirements, extensibility requirements, and administration
• Custom Application Development: ColdFusion, PHP, Python, MySQL, SQL, JavaScript, jQuery, HTML5
• System Deployment and Integration: SOA design, SaaS integration Salesforce, PayPal, The Platform, ZenDesk, and Rhozet
• Compliance Support: Process and protocol documentation including SOX, PCI, DRM, DMCA

Confidential - Beaverton, OR

Senior Manager, Customer Connectivity

Responsibilities:

• E-Commerce Expertise: Led Confidential worldwide B2B commerce portal (FY08: $3.1B bookings, 110MM units ordered, 23K accounts, 57 countries, and 23 languages) with $30MM CAPEX/OPEX budget and 28+ project portfolio
• Strategic Data Analysis Planning: Key representative as GTM O2C stakeholder assessing application, SAP, and BI impact of enterprise data migration from product category to product segmentation
• Vendor Partner Negotiation: Analysis and negotiation of key partner solutions including outsource agency support, CDN, J2EE server, asset management, e-commerce search, customer experience management, business intelligence, analytics, and IDE tools
• Major Capabilities Upgrades: Directed major capability, capacity, and process upgrades enabling $680MM revenue growth, $2.6MM operational savings, and accommodating 55% increased channel adoption over FY07
• Dynamic RIA and Web 2.0 Features: Drove major application upgrades to order capture, product catalog, claims & returns, order status, analytics, CSS, and SOA integration leading to 45% improved systems performance and jump in channel adoption
• Comprehensive Organization Management: HRP for 75+ matrix delivery organization, including onshore and offshore resources, aligned to operational roadmap and associated RACI with updated artifact, asset and deliverable standards
• Initiated Lean Agile: Leveraging Scrum and Lean approach optimized value-driven development, expediting time-to-market, stakeholder feedback, and minimizing wasted cycles by constantly focusing on core business drivers producing better results faster
• Innovative Training Program: Originated Confidential .net University aligned to FUEL (IT Flexible Resourcing) initiative becoming IT training model and lauded cross enterprise
• Governed Release Management: Oversaw, managed, and communicated 1 major strategic, 2 large bi-annual, 18 bi-monthly releases

Confidential - Wilsonville, OR

Vice President, Software Development

Responsibilities:

• Strategic Product Roadmap: Developed FY08-10 integrated roadmap including product, M&A, technology, and capabilities plan
• Deployed Agile Methodology: Directed Agile development process reducing time-to-market by 40%, defects per release by 70%, and system downtime by 210%, significantly increasing system uptime, operational responsiveness, and customer satisfaction
• Product Engineering: Managed AJAX refactoring, drag-and-drop relationship mapping, custom workflow builder, and custom report builder resulting in 27% increase in client acquisition and 40% increase in client retention
• Application SOA Refactoring: Planned, designed, and executed VB .NET 2.0 solution migration to C# .NET 3.0 SOA solution

Confidential - Los Angeles, CA

Director, Software Development

Responsibilities:

• Fast-paced Agile Development: Deployed Agile Scrum, retraining product and delivery teams, resulting in huge efficiency gains, reduced defects and QA testing, and higher team morale, resulting in 35% increase customer retention and 22% revenue growth
• MVC Refactor: Directed .NET 1.1 prototype upgrade to .NET 2.0 and ASP.NET MVC code-behind solution in 2006
• SOA Architecture: Directed NET 3.0 SOA re-architecture and major feature release deployed using TFS and WCF in 2007
• Test Driven Development (TDD): Leveraged NUnit, MS Powershell, and environment virtualization resulting in 320% increase in use case coverage, 250% increase in unit test coverage, and increased efficiency of QA resources by 45%
• System Integration: Application integration of Salesforce, Great Plains, Strata, and Omniture using SOAP and web services

Confidential - Los Angeles, CA

Manager, Software Development

Responsibilities:

• Critical Scaling Management: Managed engineering and architecture in support of 2100% traffic growth (3MM to 65MM registered, 260K new users/day, 2.3MM concurrent, and 770MM pageviews/day)
• Innovation at Scale: Managed core technical innovation including database federation, application security, system security, application pooling, application refactoring, failover redundancy, replication, and critical database optimization
• Dedicated Performance Tuning: Established dedicated performance tuning taskforce saving over $450k annually in hardware, administration, and licensing fees. Effort improved application performance by up to 180% and 35% increase in pages per visit
• Rapid Product Prototyping: Governed over 6 major and 60+ incremental releases in fast-paced Agile environment coordinating improved release procedures culminating in distinct improvements in uptime and performance
• Legacy Application Refactoring: Led migration from 2-tier ColdFusion Fusebox framework to 3-tier .NET 2.0 caching solution
• SCM Release Manager: Performed SCM duties and associated revision control, branches, process management, and final code review
• Compliance Management: Established SOX compliance requirements, procedures, and documentation

Confidential - North Hollywood, CA

Manager, Technical Production

Responsibilities:

• Major Site Redesign: Foundational upgrade of dynamic template framework (12 production sites) including major new dynamic components for personalization, localization, user generated content, and RIA (Flash) applications
• Web Applications/E-commerce Upgrades: Governed new features development including planning, scheduling, reservation and associated e-commerce components for Confidential World, Disneyland, and Confidential Cruise Lines websites
• Technical Programming Lead: Performed project technical lead role for Confidential Meetings and Confidential Weddings site upgrades

Confidential - Burbank,CA

Sr. Programmer Analyst

Responsibilities:

• Custom Enterprise Programming: Transformative “VISION” portal web-enabled enterprise DAM system utilized by 90% of Confidential Confidential enterprise business units. Built using ColdFusion, Flash, SQL, JavaScript, HTML, CSS, and XML.

Confidential - Marina Del Rey, CA

Sr. Software Engineer

Responsibilities:

• Application Framework Development: Designed, architected and programmed profile management, group relationship management, and general portal framework. Built using ColdFusion, Flash, Oracle PL/SQL, JavaScript, HTML, CSS, and XML.

Confidential - City of Industry, CA

Director, Internet Marketing

Responsibilities:

• Digital Marketing Strategy: Generated comprehensive e-marketing strategy using email, web content, e-newsletter, SEO, and custom lead generation resulting in immediate ROI, 135% new client acquisition, and 40% program revenue growth in 1st year