SUMMARY

• 8 Years of IT experience with 6+ years of experience in Salesforce.com CRM.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visual Force, S-Controls Integration, Web Services API, SOQL, SOSL, SOAP, REST based Web Services.
• Experience working with Force.com IDE, S-Controls Integration, Force.com API, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments.
• Hands on experience in implementing security and sharing rules at object, field, and for different users at different levels of organization.
• Also created various profiles and configured the permissions based on the organizational hierarchy.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers.
• Experience in Creating Roles, Profiles, Email Services, Workflow Alerts, data migration activities, Actions, Escalation rules, Assignment rules and Approval Processes.
• Expertise in maintaining, enhance and create workflows and validation rules.
• Experience working on continuous integration process.
• Sales Force.com Customizations and Configurations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects
• Validation Rules, Triggers, Record Types, Pick Lists, Custom Formula Fields, Field Dependencies and other standard functionality.
• Working Knowledge in Generating Reports, Dashboards, customized reports and analyzing the data in Sales force.
• Proficient withEinstein analytics reporting.
• Extensive knowledge about Sales force setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Good experience with various testing approaches such as Unit testing, Functional testing, Integration testing and Regression testing.
• Experienced in developing web-based applications using MySQL, XML, CSS, HTML, DHTML, XHTML, JavaScript, jQuery, SOAP and AJAX Technology
• Strong experience in SQL, PL/SQL programming and Query optimization
• Experience in using SQL to improve data processing speed.
• Experience in Repository and Reports performance tuning.
• Good documentation skills with the ability to meet project deadlines and can work in a cross functional environment.
• Experience in Agile and Scrum Software Life cycle methodology.
• Experience with Adobe Flash, Service Cloud, Sales Cloud and Chatter.
• Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.
• Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

TECHNICAL SKILLS

Languages: Java, C, Visual Basic 6.0, SQL

Salesforce.com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-inSalesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Lightning, Analytics, Einstein analytics.

Web Technologies/Tools: HTML, XHTML, DHTML, XML, XSLT, CSS, AJAX

Scripting Languages: JavaScript, VB Script

Databases: MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5 , MS Access 7.0

Content Management Systems: Drupal, Word Press

Version Control Tools: VSS, CVS, Tortoise SVN

Protocols: HTTP, HTTPS, FTP, TCP/IP, SOAP, REST

Office Package: MS Office, Open Office

Operating Systems: Linux, Windows 2000/NT/XP, Unix

PROFESSIONAL EXPERIENCE

Confidential, Winston-Salem, NC

Admin /Developer (salesforce.com)

Responsibilities:

• Performed the role Salesforce Admin, Developer, Wave Analytics in the organization. Experienced in Sales Cloud and Service cloud.
• Interacted with business users/analyst and prepared technical design documents based out of the requirements.
• Created Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Used LDS, Quick Actions, Events in building custom components.
• Responsible for creating and configuring Console Application in Lightning. Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Used Lightning framework to integrate with legacy systems like SAP and oracle.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used Bit Bucket for code repository.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed UAT cleanup using some scripts and Data Loader.
• Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Performed unit testing for every written code and wrote test methods with code coverage of 75% minimum.
• Used JIRA Agile for project management and bug tracking
• Experience in Einstein analytics Service Portal.
• Delivered and documented advanced BI solutions leveraging the salesforce Einstein Analytics framework.
• Helped the customer in transitioning from spreadsheet reporting to EinsteinAnalyticsplatform.
• Worked with business stakeholders to understand & collaborate Salesforce reporting requirements.
• Lead design sessions with clients, uncovered data gaps and advised on best BI practices
• Designed and managed Wave datasets, dashboards and lenses in Salesforce Einstein platform
• Performed deep dive data analysis and presented a coherent story to business customers
• Managed relationships with business stakeholders to drive EinsteinAnalyticsadoption
• Supported diverse teams, which include customer, partner and internal resources in technical and functional delivery aspects
• Worked with a team of developers & analysts across multiple projects

Environment: Salesforce.com platform, Eclipse using Force.com IDE, Change sets, Workbench, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Einstein Analytics.

Confidential, Raleigh, NC

Admin /Developer (salesforce.com)

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented the requirements onSalesforceplatform and Force.com IDE Plug-in using Eclipse.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Lightning Experience - Formatting and migrating user data into LE
• Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logical and Interactions in Lightning Application
• IntegratedSalesforcewith external master detail using REST and SOAP API's.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed, developed, and deployed Apex Triggers, Apex Classes, Visualforce Pages, Controller & Extension Classes, and Test Classes for Unit testing and for various functional needs in the application.
• Created new sandbox and freshened them with Production as and when required.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked onSalesforcecommunities which replaceSalesforcecustomer and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce Objects.
• Involved asSalesforce.com administrator, which involves customization, support and setup with the use of technologies such as Java/J2EE and XML, SOAP, WSDL

Environment: Force.com IDE, Apex Classes, Apex Triggers, SalesforceLightning, Sales Cloud, Service Cloud, Data Loader, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL.

Confidential, Denver

Salesforce.com Admin/Developer

Responsibilities:

• Performed the role of Salesforce Administrator and Developer.
• Worked in Agile methodology for project life cycle.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Worked as part of team to deploy salesforce to the service team.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Involved in setting up custom interaction logs for service cloud console.
• Worked on Unit Testing, for the customizations and developments done during the project.
• Successfully moved the Sessions and Batches from the development to production environment.
• I have developed JavaScript for action on single button click, to overcome the Salesforce limitations.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Using SQL to data processing within Sales Cloud and Service Cloud to process the data.
• Worked to move traditional reporting and dashboard to Wave Analytics.
• Worked as part of team to gather business requirements from all the teams and management to generate Report and Dashboard Templates
• Generated Scheduled Reports and Dashboard in Wave analytics for multiple management and team assessments.
• Generated New Reports and Dashboards for team leads and Management to assess the performance of team and track the customer experience.
• Worked to generate Dashboard templates to team leads and management using integration of Salesforce database to virtualization tool Tableau.
• Worked with other teams to establish Database connection from salesforce to tableau to generate desired Analytical reports and Dashboards.
• Creating new custom fields, page layouts, custom tabs, validation rules and custom reports.
• Created, deployed and documented reports and Dashboard for different user profiles based on the need in the team.
• Service Cloud enhancements - Portal entitlement wizard changes.
• Experienced in creating the Work Flow Rules in the Approval Process and field updates.
• Responsible for Creating the Validation rules on custom fields.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Documentation solutions and recommendations for future reference to the product managers and team leads.

Environment: Eclipse Force.com IDE 3.4, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Lightning Design System, Workflows, Email Updates, Web Services API, Data Loader, Wave Analytics.

Confidential, Alameda, CA

Salesforce.com Admin/Developer

Responsibilities:

• Performed the role of Salesforce Administrator and Developer.
• Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Developed design document for data loader-based integration.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed the Custom Visual Force pages for Lead conversion, merging duplicates.
• Service Cloud enhancements - Portal entitlement wizard changes.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual Force pages, Sales Cloud, Service Cloud, Data Loader, GitHub, JIRA, RALLY.

Confidential, Deerfield IL

Salesforce.Com Admin/ Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Imported data from Seibel CRM into Salesforce using Informatic Power Center as part of Data Migration.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Involved in setting up custom interaction logs for service cloud console.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Worked extensively on Informatic transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.
• Developed complex mappings & mapplets in Informatica to load the data using different transformations.
• Performed Optimization at both the Mapping Level and Session Level.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Implemented Error Processing for Informatica Mappings and Workflows.
• Extensively worked in the performance tuning of programs, ETL procedures and processes.
• Successfully moved the Sessions and Batches from the development to production environment.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the Production environment after testing.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, SOQL, SOSL, Informatica Power Center, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential, Baton Rouge LA

Salesforce.Com Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL& SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing e-support applications
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Sobjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on Veeva CRM and migrated data into Salesforce.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Environment: Saleforce.com platform, Apex Language, SOQL, SOSL, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE Plug-in, Windows XP.

Confidential - Bedford, NH

Salesforce.com Admin/Developer

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Resolved conflict issues in Eclipse IDE 3.4.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.

Environment: Eclipse Force.com IDE 3.4, APEX Data loader, Force.com migration Tool, WINDOWS. Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, and XML, Windows XP.