SUMMARY

• Over 7+ years of total IT experience in software development and 4 years as Salesforce CRM Developer, Administrator
• Strong experience in Software Development Life Cycle (SDLC), agile development environment and Software Testing Methodology.
• Experience in Business, Retail, Financial and IT/Software Domains.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Proficient in Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, Email generation as per the application requirement.
• Having hands - on experience implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies.
• Knowledge of configuration and maintenance of security settings such as implementing organization wide defaults, role hierarchies, criteria/ owner-based sharing rules, profiles and permissions, setting login hour, and IP ranges in compliance with organizational needs.
• Developed Visualforcepages, Visual flow and Custom Objects using Apex Programming on Force.com Platform
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Worked with Salesforce1 sandbox simulator to run and test the Lightning Applications.
• Proficient in data migration and integration using tools like, Data Loader, Translation workbench and Force.com migration Tool.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used different data loading tools - Apex Data Loader, Excel Connector, Import Wizard, Data Export, Mass Deleteetc.
• Experience in web technologies like HTML, XML, CSS and JavaScript.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Visual Force Pages, Process builder, Workflow rules, Approval process, Reports & Dashboards.

Salesforce Tools: Force.com Developer Console, Force.com Eclipse IDE, Data Loader, Import Wizard, Force.com Platform

Databases: SQL Server, Oracle, MS Access, DB2

Operating Systems: Windows 7/8/10, Linux

Languages/Technologies: C, C++, Java, Apex, HTML, JavaScript, SQL

Other tools: Visio, MS Office, My-SQL, Tableau, Pardot, Unix and Shell scripting

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Houston, TX

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Roles, Opportunities and Products.
• Developed and tested many functionalities in agile environment.
• Hands on experience in Administration setup like manage Users, Profiles, Security Controls and Data Management.
• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other componentson a record detail and edit pages.
• Worked with the Salesforceto Salesforce functionality and automate the process for record sharing from oneorganization to another organization.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Field Updates toimplement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed the Apex classes, Visualforce pages, Batch Apex, Triggers as part of the Product Return in the Application.
• Involved in integration of Salesforce .com with external applications by setting up OAuth authenticationbetweenthe Client and the Force.com platform and building bi-directional integration using Metadata APIand APEX RESTFUL Services.
• Created Profiles and implemented Object-level, Field-level and Record-level security.
• Developed user interfaces using SLDS and Lightning Components.
• Provided support ongoing Salesforce .com maintenance and administration services including Custom.
• Objects, Workflows and Triggers.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Environment: Salesforce .com platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Salesforce Developer/Administrator

Confidential, St. Louis, MO

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Performed the roles of Salesforce.com Analyst/Developerand administrator in the organization.
• Developed several Trigger Lightning events.Registered to events like listeners to handle Lightning events.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developertoolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Visualforce pages for custom login and configuration of communities.
• Worked on service cloud to provide a power and full functionality to a device.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Involved in developing, implementing & testing on the Sandbox environment.

Environment: Salesforce.com, Apex, Visual force, triggers, Communities, test method, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, partner portal, Web portal, ETL, Service Cloud and Sales cloud.

Salesforce Administrator

Confidential, Sault. Ste Marie, MI

Responsibilities:

• Designed and developed workflow rules, validation rules, and customizations within SalesForce.com.
• Ad-hoc creation of dashboards based on reports and key performance indicators for chief executives.
• Created various Reports (Tabular, summary, matrix and joined reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Analyzing the Requirements and accordingly customize and configure the application.
• Implementation of Role Hierarchy.
• Created links in Accounts and Contacts (SFDC standard objects) that connects to LinkedIn social network which helps to pull relevant profiles by using LinkedIn widgets.
• Involved in Data Loading/Migration for, Leads, Accounts, Custom Objects using Apex Data Loader.
• Involved in solving tickets raised by end users and support.

Environment: Force.com, Data Loader, Import Wizard, Workbench

Java Developer

Confidential, Stamford,CT

Responsibilities:

• Involved in Requirement gathering phase to gather the requirements from the business users and dealing with UX team to continuously accommodate changing user requirements.
• Responsible for writing utility classes, UI development using CSS, HTML, JavaScript, JQuery, AJAX.
• Developed user-friendly web-based GUI using JavaScript, CSS, HTML and jQuery.
• Used JQuery plug-in's, auto complete, validation, drag and drop and more exceptionally.
• Involved in developing various generic JavaScript functions used for validations.
• Produced content pages with CSS layout and style markup presentations and used JavaScript methods and properties.
• Developed SQL queries and Stored Procedures for retrieving the data from several databases.
• Wrote JUnit test cases to test business logic.
• Used Git as version control to check in the code, created branches and tagged the code in Git.
• Developed Functional Requirement Document based on user's requirement.
• Done testing for cross browser functionalities to confirm the application consistency across various browsers.
• Agile methodology was adopted in the development. This includes daily Scrum.

Environment: JavaScript, CSS, HTML, Bootstrap, AJAX, Web 2.0, jQuery, XML, REST, Eclipse, GIT, SOAPUI, Log4j, Junit

SQL Developer

Confidential

Responsibilities:

• Gathered functional requirements and Business requirements and wrote the technical specifications for building the Data model.
• Created new database objects like Procedures, Functions, Packages, Triggers, Indexes and Views using T-SQL in SQL Server 2005/2008.
• Created and executed several SSIS packages to perform ETL operations of the data from source server to destinations server and OLTP to OLAP.
• Experience in providing Logging, Debugging and Error handling by using Event Handlers, and Custom Logging, break point, data viewers, check points for SSIS Packages.
• Involved in complete SSIS life cycle in creating SSIS packages, building, deploying and executing the packages in both the environments (Development and Production)
• Transfer Data from Database to Data Warehouse using SSIS ETL packages such as look up, union-all, multicast Transformations.
• Involved in monitoring and tuning report performance by analyzing the execution plan of the reports.
• Build, Published and Scheduled SSRS Reports for both Development and Test Environment.
• Developed and optimized complex data and reporting solutions using SSRS to deliver drill through, drilldown, linked and parameterized reports
• Involved in Enhancing existing reports look and feel using SSRS.
• Created Star Schema for OLAP cube generation and extensively worked dimension modelling for analysis service using SSAS

Environment: MS SQL Server 2008/2005, Reporting Services (SSRS), Integration Services (SSIS), BCP, DTS, Import/Export Wizard, SQL Mail, SQL Server Management Studio 2008, XML, MS Excel and MS Access, Crystal Reports 7/8, Windows 2008 Advance Servers Excel, and MS Office