SUMMARY

• Over 10 Years of practical experience and a solid understanding of a diverse range of Business Solutions and their applications in e - commerce, healthcare, retail, supply chain and logistics.
• Strong knowledge in all phases of the Systems Development Life Cycle (SDLC) process.
• Possess knowledge in Software Development Methodologies like Waterfall, Agile.
• Engaging with the project manager and other team members to support the discovery activities.
• Conduct offline meetings with Business owners and technical team prior to Requirement gathering sessions.
• Conduct review sessions to validate requirements; Assist in tracking open requirements decisions.
• Planning for a Business requirements document including functional and non-functional requirements in a manner that meets all consumer and stakeholder expectations.
• Facilitated JAD (Joint Application Design) sessions and walkthroughs with subject matter experts (SME) to expedite and streamline the requirement gathering process.
• Involved in maintaining Traceability Matrix and performing GAP analysis.
• Experience in UML based methods using MS Visio to develop business cases, use case diagrams and activity diagrams, sequence diagrams and collaboration diagrams.
• Experience running SQL queries for data validation and comparison to perform back end testing.
• Experience in writing queries using inner join, outer join, Sub-queries, and different functions.
• Experience working on DCIM (Data Center Infrastructure Management) software tool for planning to group and manage assets by business function or physical location, asset life cycle management and capacity planning.
• Worked on Change Management Database and understand relationships between servers and applications and work on change process as CMDB enables visibility across IT service management (ITSM) processes.
• Worked on creating, modifying, saving and retrieving custom filters and ad-hoc reports using CMDB.
• Review and confirm the process to communicate changes in physical asset disposition.
• Knowledge on Identity and Access Management, PowerBI,Tableau,Google Cloud Data Studio.
• Worked with ETL/Data Warehouse teams for requirements gathering process.
• Prepared a final Business requirements document and worked on approval process.

TECHNICAL SKILLS

Methodologies: Waterfall,Agile.

Business Modeling Tools: MS VISIO, BALSAMIQ

Databases: Access, MS SQL Server

Other tools: MS Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), DCIM (Data Center Infrastructure Management) - Nlyte, Service Now- Configuration Management database (CMDB), NSLookup, Cisco WebEx, IT Technical support fundamentals (Hardware, operating system, networking, software, troubleshooting), Cisco Networking basics including Network Protocols and Architecture, IPv4/IPv6, subnetting, ARP, DHCP, DNS,, HTML-Basics, Wireshark Network Analyzer tool.

PROFESSIONAL EXPERIENCE

Confidential, NJ

Business/Systems Analyst (Service Now)

Responsibilities:

• Worked on Implementation of Co-Branded credit card, payment processing and supported initiation of Private Label Credit card project in agile.
• Worked with payment processors on application, authorization and settlement process.
• Worked with developers on user interfaces design and mock-up screens on Point of Sale(POS) and PIN Pad screens.
• Prepared and updated"AS-IS", "TO-BE" process flow diagrams for application,authorization and settlement process using MS-Visio.
• Participated in Daily stand-up meetings, weekly planning, grooming sessions and weekly close sessions.
• Worked closely with delivery manager and release teams for implementation of Co-Branded Credit card.
• Updated project plan for credit-card implementation process.
• Worked with QA teams during execution of different use-case scenarios.
• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate technical units.
• Facilitated funcional design sessions between diverse teams.
• Created and submitted Change tickets for implementation, attended CAB (Change Advisory Board) meetings for approval, tracked the approval process and implemented the changes.
• Prepared Implementation plan, and created internal team room for business approval on planned implementations.
• Coordinating and validating the data consumption with IT partners (JDA Core Merchandising, EDW/DW, Epicor Sales Audit, Aspect Loss prevention, Matra, and ETL/Data Warehouse) and data mapping of XML, TLog, XSD and other retail data formats.

Environment: MS Visio, MS Project, MS Word, MS Excel (VLOOKUP, PivotTable, PivotChart), MS Share point, AJB, AMS, Waterfall, Agile,JIRA.

Confidential, FRAMINGHAM, MA

Business/Technical Analyst (Service Now)

Responsibilities:

• Conducted offline meetings with Business owners and technical team prior to Requirement gathering sessions.
• Worked with ETL/Data Warehouse team to elicit requirements for Data Integration and to expand the Contract Datamart by including three additional Lines of Business.
• Conducted review sessions to validate requirements.
• Facilitated JAD (Joint Application Design) sessions and walkthroughs with subject matter experts (SME) to expedite and streamline the requirement gathering process.
• Prepared and updated "AS-IS", "TO-BE" process flows using MS-Visio to integrate lines of business.
• Prepared Business requirements document and worked on approval process.
• The data will be used to support Contract financial and Contract sales reporting on daily basis.
• Worked on Infrastructure software to make changes in asset deployment and for mapping asset relationships and dependencies.
• Planning to group and manage assets by business function or physical location.
• Work on DCIM software tool for logistics support in asset life cycle management and capacity planning .
• Using DCIM tool worked on identifying, optimizing and managing the workflows associated with change for the physical assets. Coordinating and tracking business approval to decommission old and unused assets (IT equipment) in service now.
• Worked on Configuration items (CIs) which are Applications, servers, databases and infrastructure components (Racks and Storage devices) in CMDB and worked on change process.
• Worked on Configuration Management Database (CMDB) which supports Change (Approval), Incident (Assignments), Problem (root cause) and Event.
• Reviewed and confirmed the process to communicate changes in physical asset disposition.
• Review the needs of the IT Asset Management and Tax teams for IT asset change information due to the planned decommissioning of the data center. Coordinating and tracking business approval to decommission old and unused third party WAN circuits.
• Assisting with submission and tracking decommission change requests for unused and migrated circuits.
• Preparing a run plan and work on identifying owners and requesting and tracking migration and decommission approvals.
• Executing a CMD file that performs an NSLookup to translate the IP address to a server name.
• Parse the NSLookup data in Excel to relate a server host name to each server IP address.

Environment: MS Visio, MS Project, MS Word, MS Excel (VLOOKUP, PivotTable, PivotChart), MS Share point, MS PowerPoint, Waterfall, Agile, Service Now - CMDB, DCIM.

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Played an active and lead role in gathering, analyzing, and writing business requirements.
• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and analyzed them to create “AS-IS” and “TO-BE” scenarios.
• Collected and documented business processes as well as business rules.
• Provided key input in working with users in defining project and system requirements for order management system system that was part of the supply chain which plans, implements and controls the efficient, effective forward and reverse flow and storage of goods, services and related information between the point of origin and the point of consumption in order to meet customers' requirements.
• Executed SQL queries and documented them as part of validating the Business Object reports and for testing purposes.
• Responsible in authoring the functional specification documents, for setting up customized receipt management and revenue adjustment modules in the ERP application.
• Performed validation testing on the application for various scenarios and reported the errors.

Environment: MS Visio, MS Project, MS Word, MS Excel (VLOOKUP,PivotTable, PivotChart), MS Share point, MS PowerPoint, Waterfall, SQL,JIRA.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Assumed project BA role in Point of Sale (POS) credit system conversion after unexpected staffing changes. Conversion involved moving from an outdated legacy system to a new system which contained multiple redundant layers of service to ensure maximum uptime.
• Implemented a successful supply chain management process within the POS group (inventory control, purchasing, receiving and transferring of products to and from other locations).
• Gathered user and business requirements through open-ended discussions, brainstorming sessions.
• Followed up with reviewers, and approvers to promote document flow through the system
• Worked with the client architecture team in defining tools, processes and technologies to be leveraged on thedata warehouse.
• Effectively logged and managed defects found during project system testing, and successfully interacted with the offshore development team to provide input for system fixes.

Environment: MS Visio, MS Project, MS Word, MS Excel (VLOOKUP, PivotTable, PivotChart), MS Share point, MS PowerPoint, JIRa, Waterfall, SQL.

Confidential, Goodlettsville, TN

Business Analyst

Responsibilities:

• Identified and implemented processes for developing and documenting detailed business requirements. Data was collected from end-users and analysts.
• Elicited business requirements through interviews, document analysis, design workshops, surveys, use cases, and workflow analysis.
• Performed Requirements Gathering and Analysis, interacted with the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders completed the assigned tasks.
• Worked to standardize development of computerized POS systems and simplify interconnecting POS devices.
• Facilitated integration of new POS system with various functionalities like Credit Card processing, Inventory control, Accounting.
• Translated high-level business and user requirements into functional requirements and specified in an appropriate level of detail and documented user requirements and business processes.
• Participated and Facilitated Joint Application Development (JAD) Sessions for communicating and managing functional requirements and project expectations.

Environment: MS Visio, MS Project, MS Word, MS Excel (VLOOKUP, PivotTable, PivotChart), MS PowerPoint, Waterfall, SQL.

Confidential, MN

Business Analyst

Responsibilities:

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation and worked on MMIS.
• Worked on the MMIS (Medicaid Management Information Systems) for State government.
• Analyzed the healthcare domain standards for, NPI (National Provider Identifier), HIPAA 5010 and health care EDI transactions.
• Coordinated with Project Leads to resolve risk issues and ensure compliance of Security System-Related to the HIPAA.
• Working with management to establish, document and maintain EDI procedures by identifying errors and taking corrective action, reconciling EDI transactions through coordination of information with internal and external customers, Accounting Department, IT Department and external vendors to maintain EDI integrity.

Environment: MS Visio, MS Project, MS Word, MS Excel (VLOOKUP, PivotTable, PivotChart), MS PowerPoint, Waterfall, SQL.

Confidential, Memphis, TN

Business Analyst

Responsibilities:

• Interacted with the stakeholders and end users in order to define the purpose and scope of application and gather User Requirements and validated business requirements by facilitating JAD sessions.
• Worked on care engine application implementation to follow ASC X12 Standards and to ensure the Electronic Data Interchange is within compliance.
• Designed and documented Business Requirements (BRD) by using ASCI X12 EDIguides, reviewed and interviewed business process owners and companion guides
• Wrote clear, concise and detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards.
• Prepared Project Plan and Production deployment schedule using MS office tools (Word & Excel).
• Followed UML based methods using MS Visio to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.

Environment: MS Word, MS Excel (VLOOKUP, PivotTable, PivotChart), MS Visio, MS Project, MS PowerPoint, Waterfall, SQL.