SUMMARY

• A Qualified IT Professional with 6 Plus years of experience as Service - Now developer and administrator.
• Experience in Health, Insurance, Finance, and E-commerce.
• Experience with ServiceNow Development Life Cycle (SDLC) in two projects.
• Exposure to Service-Now platform tools like Discovery andOrchestrationEnvironment.
• Extensive experience of integrating ServiceNow with 3rd party tools and implantation of SOAP and REST API.
• Performed several Integrations like LDAP, SSO, JIRA, Workday, Slack, Tanium and Remedy.
• Hands on Experience with ITSM,ITAM, ITOM, GRC and related topics and modules.
• Experience with networking devices and Mobile services.
• In-depth knowledge of the technical implementation of Discovery, Incident Management, Change Management, Risk Management, Problem management, Knowledge Management, Configuration Management, Service Portal Service Catalog, Reporting, Integrations, LDAP, Altars, SAML 2.0, SCCM, SSO, and CMDB.
• Involved inGeneva and Helsinkiup gradation and worked on Geneva, Helsinki and Istanbul Versions.
• Good experience in developing workflows in customizing applications in ServiceNow using JAVA Script, Jelly, XML and HTML.
• Experienced with networking concepts like proxy servers and Firewalls.
• Worked on ServiceNow Discovery Module, comfortable deploying discoveries in a multi-datacenter environment and Proven ServiceNow implementation experience.
• Wrote Catalog client scripts and UI policies to make client-side changes.
• Managed all aspects of the Service Catalog application, including scripting functions such as creating UI macros, Business rules and UI pages.
• Create and maintain API and data integration between ServiceNow and other services.
• Expertise in Multiple CMS tools (Jelly, Glide) and implementing systems using the Agile/Scrum and Waterfall methodology.
• Experience in database design using PL/SQL to write Stored Procedures, Functions, Triggers and strong experience in writing complex queries for Oracle.
• DevelopedSQLLoader control programs, interfaces and PL/SQLvalidation scripts to transfer flat file data into oracle database.
• Experience in using JavaScript, J2EE, JSP, Hibernate, JMS, JSF, XML, HTML, AJAX and web-based tools.

TECHNICAL SKILLS

Service Now: Change Management, Incident Management, Problem Management, Service Catalog, Integration with Third Party Tools, Configuration Management, Reporting, Discovery and Integrations, Airwatch, Client Side and Server Side Scripting, Client & Server API's, LDAP, ACL’s, ADDM, SSO, Glide Aggregate, Glide Record, Administration, Reporting, Email Notifications, Creating/Editing Home pages, Personalizing Forms

Business Analysis: Requirement analysis, business rules, data flow diagram, flowcharts, business process modeling & improvement, functional requirement Analysis, source to target mappings, gap analysis, cause and effect analysis, decision tree.

Processes Model Tools: MS Office Suite 9X/2000/XP (PowerPoint, Word, Excel, Access, and Outlook), Novell GroupWise, Banner, Lotus Notes, MS Outlook, MS Project, MS Visio, Windows, Unix, JavaScript, Perl and PowerShell.

Methodologies: Agile Modeling, SDLC model, Waterfall model, Spiral model.

Test Tools: Test Director, Mercury, Silk Testing, Win Runner and Load Runner.

Databases: Oracle 10g/9i/8i/8.0/7.0, Disaster recovery, MS Access 7.0/2000, SQL, XML, HTML, PL/SQL, AJAX, CSS and HTTP.

PROFESSIONAL EXPERIENCE

Confidential, Dayton, OH

ServiceNow Admin/Developer

Responsibilities:

• Involved in gathering the requirements from the Business Team and creation of technical, functional specification documents.
• Implementation of different modules of ServiceNow as per requirements and ITIL process - Incident Management, Problem Management, Change Management, Asset Management and Service Catalogs.
• Developing integrations both inbound and outbound. SOAP & REST.
• Setting up Mid-Servers for outbound integrations.
• Created ACL's to grant access to specified users and managing the assignment rules.
• Moving Update sets from non-production to production.
• Cloning of production instances to non-production instances.
• Performing by weekly releases in production. LDAP, Initial Data Loads, Import Sets, automated integrations and address exceptions.
• Customizations in ServiceNow forms as per client's requirement.
• Involved in redesigning the workflows using ServiceNow workflow editor.
• Worked on migration between various ServiceNow environments using Update Sets.
• Worked on loading the data into ServiceNow using Import Sets.
• Worked on Configuration and maintenance of Business Rules (Basic and Advanced), Client Scripts and UI Policies in ServiceNow.
• Involved in creating and configuring the SLAs as per the requirement.
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Responsible for ensuring that all the CIs are registered, and these records are correct and up to date.
• Troubleshooting HPOO and SCOM agent related issues.
• User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow modules.
• Development of Service catalog - catalog items, designing workflows and execution plans.
• Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
• Involved in reconciliation of complicated workflows to simpler form.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5.

Environment: ServiceNow Madrid, London Kingston/Jakarta, JavaScript, HTML 5, Windows 7, HTML, XML, JSP, JSF, Struts, CSS, Angular JS.

Confidential, Pleasanton, CA

ServiceNow Admin/Developer

Responsibilities:

• Designed and delivered technical methodologies around the ServiceNow platform.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
• Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Worked on creating and activating procurement application menu and added modules to the navigator. Created catalog requests, purchase orders and tracking the orders raised in catalog requests.
• Created various front-end forms, and associated Client Scripts, UI policies, ACLS including advanced customizations that require modification of UI Pages/Macros.
• Strong knowledge of the Server-side scripting Business rules and Script Includes.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Created, Developed and implemented HR cases for automated HR processes, such as employee onboarding and off boarding.
• Worked in installing PORT 995 to securely use POP 3 to receive emails from a remote server and a way to download emails on the client’s local computer.
• Implemented, documented and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.
• Developing integrations both inbound and outbound. SOAP & REST.
• Developed operational requirements documentation and train operational staff to maintain solution.
• Configured Service Level Agreements to define certain levels of service from both internal and external providers.
• Providing the design solution, technical methodologies and processes solution to meet the customer requirements.
• Created Angular directives, services using Angular providers to automatically inject in client script controllers using Angular JS
• Created and edited knowledge articles and created various modules in Knowledge management
• Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script
• Used scripting tools and ServiceNow functionality to create script to automate rote tasks being done in ServiceNow.
• Created Procedure guidelines used in supporting Technology and Application issues. Created HR cases for employees to record the processing of HR requests, such as a request from an employee for a leave of absence.
• Created, Developed and implemented HR cases for automated HR processes, such as employee onboarding and offboarding
• Responsible for maintaining and growing data held within ServiceNow such as our users, service catalog items.
• Customized UI Appearance for Problem and Change Management Application, which is simple, intuitive and easy to use.
• Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.

Environment: Service Now Geneva/Fuji, Incident Management, ITIL, SQL, and Problem Management, jQuery, AngularJS, JavaScript, XML

Confidential, SFO, CA

UI Developer/ ServiceNow Developer

Responsibilities:

• Involved in building prototypes based on business requirement which included cross-browser compatible and standards-compliant HTML/CSS layouts.
• Developed additional features including data retrieval, client information dynamic update, etc. using JavaScript, jQuery, HTML, JSON and CSS.
• Utilized HTML, CSS, JavaScript lib (jQuery) to work around default browser settings and improved web page styling and layout.
• Worked in a collaborative and agile environment with minimal supervision in cross-functional teams with product managers and other developers.
• Used regular expression check methods to conduct input check.
• Requested and got data from backend using Ajax call in jQuery to exchange JSON data with backend.
• At later stage of the project, added responsive features using Bootstrap for more user-friendly experience and mobile-app.
• Used SVN and GIT for version control.
• Modified and updated UI pages rapidly after received new requirement from clients.
• Focused on Cross-browser feature of pages. Implemented tests on Chrome, Firefox, IE 7/8/9 with Chrome Developer Tools and Firebug. Fixed bugs and optimized JavaScript codes.
• Developing integrations both inbound and outbound. SOAP & REST.

Environment: HTML, CSS, JavaScript, jQuery, Ajax, JSON, SVN, Bootstrap

Confidential

Web Developer

Responsibilities:

• Involved in developing HTML and JavaScript for client-side presentation and, data validation within the forms.
• Closely worked with business system analyst to understand the requirements to ensure that right set of UI modules been built.
• Developed HTML prototypes and UI deliverables, such as wireframes, storyboards, flowcharts, screen mock-ups, and interface design specifications.
• Implemented Presentation layer using CSS Framework, Wire-framing, HTML5 and Created XHTML Pages with CSS and the Box Model.
• Using advanced level of JQUERY, AJAX, JavaScript, CSS and pure CSS layouts with media quires and keyframes.
• Provide user interface design for Web-based projects, including dashboards, widgets, and products. Designed PDF, Excel and Print previews for all the reports in the application using HTML, JavaScript.
• Maintain, enhance, and recommend solutions that best suit business and technology needs from UI standpoint.
• Involved in writing application level code to perform client-side validation with feedback icons using bootstrap and jQuery.
• Developed cross-browser compatible website using HTML5, CSS3, and jQuery.
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles.

Environment: JavaScript, HTML5, CSS3, JQuery, DHTML, XSLT, SSAS, SQL, Bootstrap, Ajax