SUMMARY

• Business analyst professional with over 7 years of cross functional experience of Business Analysis in IT services, mobile development, finance and Healthcare IT.
• Experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process (RUP), Agile and Waterfall Method.
• Demonstrated talent towards analyzing, designing, implementing and streamlining complex IT processes and explored alternative ways of meeting user requirements through improved processes.
• Developed use case diagrams, context diagrams, process - flow diagrams and sequence diagrams using UML to make users and developers understand the system.
• Hands on experience with Business Process Design/Analysis/Modeling/Re-engineering, Requirements analysis/Traceability/Management, Use Case Analysis, System Analysis and Design, Configuration/Release Management, Change/Defect/Risk Management
• Hands on experience towards Gather, Analyze, Evaluate, Documents like Business Requirements Document (BRD), Functional Requirements Specifications (FRS), Systems Requirements Specification (SRS), Use Case Document (UCD) and Management of Functional and Non-functional requirements
• Expertise in conducting business reviews, JAD sessions, walkthrough sessions and facilitated monthly and weekly meetings/reviews with the Team along with the (Subject matter experts) SME’s
• Experience in conducting GAP analysis, SWOT analysis, Cost benefit analysis and ROI analysis.
• Experience in facilitating the test process by using bug tracking tools like JIRA and Smartsheet.
• Experience with healthcare system, Medicaid and with prime focus on claims adjudication, provider, eligibility and prior authorization.
• Experience in Access database, SQL queries and SQL server to create reports and filtering.
• Created test plans, test scripts, test cases and performed system/ integration/ end-to-end/ regression testing and User Acceptance Testing (UAT).
• Strong presentation skills and ability to tailor presentations towards different functional areas of business.
• Team player with strong analytical, interpersonal, communication and problem-solving skills.
• Ability to rapidly learn new concepts together with excellent verbal, written, interpersonal skills.
• Ability to handle simultaneous projects, meet critical deadlines and timely execution of several client project.

TECHNICAL SKILLS

Business Skills: Business Process Analysis & Design, Gap Analysis, Impact Analysis, Requirement Gathering, and Use Case Modeling.

Methodology skills: Agile and Waterfall methodology, Six sigma, RUP (Rational unified Process), BPMN (Business Process Modelling Notation)

Languages: SQL, PL/SQL

Techniques: SWOT analysis, Root cause analysis, GAP analysis, Mindmapping, User acceptance testing, integration testing, ERP (Enterprise Resource planning), RDBMS (Rational Database Management System), HIPAA Guidelines, Data warehousing/profiling

Tools: JIRA, Smartsheet, MS Office Suite (Word, Excel, Power Point, Outlook), MS SharePoint, MS Visio, MS Project, Tableau, UML, MATLAB, Facets

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential - St. Louis, MO

Responsibilities:

• Facilitating and conducted Joint Application Development (JAD) sessions with Business Clients to identify business rules, functional and non-functional requirements.
• Worked very closely with the solution architects for designing solutions based on the requirements gathered session with the users.
• Developed detailed Use cases and User Interface specifications for the features implemented, Prepared Activity Diagrams (UMLs) as a part of Use Case Specifications in MS Visio.
• Acted as a subject matter expert (SME) by learning the business user functions, organization and role in the enterprise as well as industry best practices.
• Participated in scrum sprint planning, daily scrums, testing, retrospectives and sprint reviews.
• Worked with Integration Testing Team (ITT) Lead and User Acceptance Testing (UAT) Team Lead on the test plan.
• Develop test strategies, test scenarios and test cases based on written requirements for software application.
• Applied advanced sampling & data analytic techniques to help with strategic initiatives, roadmaps & process models.
• Worked with Human factors/UI and created mockups and wireframes for the mobile application. Was involved in Windows application updates.
• Work collaboratively with end-users and business partners to assess the business customer requirements, match these requirements to objectives and guide them to the applicable.

Business Analyst

Confidential - Ashburn, VA

Responsibilities:

• Organized JAD sessions to specify requirements from end users in order to frame the billing system
• Involved in business analysis and project management, coordinating between the team members, addressing budget issues.
• Elaborated on a Use Case model using MS VISIO, facilitating the representation the process of deciding on loan pre-approvals and credit applications along with their status
• Interacted with stakeholders, managed stakeholder responsibilities through continual communication.
• Facilitated meetings with stakeholders through various elicitation techniques like JAD sessions, brainstorming, and interface analysis to identify business needs and rules.
• Established constant communication with the Project Manager and development team during different stages of the agile life cycle.
• Analyzed requirements and created use cases diagrams and activity diagrams using MS Visio.
• Created Use case descriptions and prototype to communicate those business needs to the development team.
• Tracked and managed the requirements using the Requirement Traceability Matrix (RTM) which facilitates to trace the artifacts produced by the team throughout the project.
• Conducted structured walkthrough to conform the elicitation results with end users, developers and managers
• Prepared training manuals and guidance documents by working with business and technical teams.
• Performed business requirements traceability testing using the Requirement Traceability Matrix (RTM)
• Analyzed impacts of proposed solutions with the communication of key stakeholders.
• Collaborated with QA team in preparing test data for positive and negative test scenarios as per application specifications and writing test plans.
• Analyzed and evaluated the performance of the application from various dimensions and conducted User Acceptance Testing (UAT) for successful implementation.
• Conducted bug triage meetings to prioritize bugs in order to help streamline the QA efforts
• Used Quality Center for tracking defects that were reported to development team during System testing and UAT.

Business Analyst

Confidential - Plano, TX

Responsibilities:

• Functioned as the liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Interfaced with the client as part of requirements gathering and elicitation to finalize the project scope.
• Conducted JRP sessions with SME and manager to understand business processes, functionality detail.
• Developed business process models in Scrum environment.
• Identified "As is" process and "To be" process as parts of gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs so as to align them with the project roadmap.
• Created Unified Modeling Language (UML) diagrams for Business Process Modeling like Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and Flow Charts.
• Created Mock-up forms in Just in Mind for better visualization and understanding of the GUI
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Use SQL during the testing phase to verify and validate that the correct information is being provided.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Worked with PM during RACI review process and release management.
• Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to the business specifications and design documents.
• Worked with development and testing teams to accomplish timely release objectives.
• Prepared user manuals and conducted training sessions.

Associate Business/Data Analyst

Confidential

Responsibilities:

• Interacted with the process owners to perform requirement analysis and gathered both functional and non-functional requirements
• Worked closely with SME's and provided them with recommendations to business problems.
• Created UML Diagrams like Sequence Diagrams, Activity Diagrams, and Process Flow Diagrams to elaborate the processes using Rational Rose and MS Visio.
• Worked on several reporting tools like Crystal Reports, Oracle Reports to help the company build a strong reporting process for effective management decisions.
• Directed and lead development team from project implementation through delivery of final product.
• Created Test Cases for System Testing (Development Environment), Integration Testing (UAT) and Production (Post Implementation Review) in Agile/Scrum environment.
• Acted as User Acceptance Testing coordinator and monitored business testing with vendors and interfaced with the development team regarding defect status and fixes on daily basis.
• Involved with Client Service and Customer Relationship Team (CRM) to get the end-users feedback about the application