SUMMARY

• 7+ years of experience in Salesforce.com (SFDC) as Developer/Administrator.
• Experience in Administration, Configuration, Customization, Development and support on Salesforce.com Platform.
• Complete understanding of the Salesforce.com CRM business process and its phases for translation of business requirements into systems design.
• Ability to set up, customize and deploy to Salesforce.com from the ground up for large user groups, perform hands - on customizations using Apex, Visualforce, Custom Reports Salesforce.com Web services API.
• Good experience in Developing Business Logic Services Using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Strong Experience in creating, managing Applications, Custom Objects, Custom tabs, Fields, Relationships, Page Layouts, Record Types, Validation Rules, Email Templates, Report Types, Workflow Rules, and Approval Process, SOQL, SOSL and Governor Limits.
• Experience on creating Users, Profiles, Permission Sets, and Roles.
• Participated in Salesforce integration and planning strategy along with Architect.
• Experience on integration, integrated Salesforce with the different external system, performed both inbound and outbound integration using SOAP as well as REST API.
• Experience in managing the Communities.
• Hands on experience in developing and configuring Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Ability to fully leverage the power of Visual Force through custom pages, components, controllers, and sites.
• Advanced knowledge of APEX, including but not limited to scheduling, Web Services API, Triggers, Custom Controllers, Design Patterns, Dynamic Apex, and Batch Apex.
• Well versed in analyzing company processes, translating business workflows into accurate Salesforce.com workflows, assignment rules, and configuring Salesforce.com to meet business needs.
• Sound Understanding of Data migration using Import wizards, and Data Loader. Also, experience in Lightning Component and Lightning App Builder.
• Proficient in creating Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Hands on development experience in creating Lightning Applications on Salesforce1.
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers)MVC Architecture and Apex (Classes, Controllers & Triggers).
• Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).
• Experience working with Force.com IDE and SFDC Sandbox environments.
• Experience in implementing security and sharing rules at the object, field, and record level for different users at different levels of the organization.
• Also created various profiles, roles, and configured the permissions based on the organizational hierarchy.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.

TECHNICAL SKILLS

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class Apex REST and SOAP Web Services, SOQL, SOSL, Visual force(Page, Component Controllers)

Lightning: Experience Development Sales Force Lightning Design System and Lightning Components

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.comDataLoader, Force.com

Platform: (Sandbox and Production)

Operating Systems: Windows 7, 8,10, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, Rolling Meadows, IL

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and document the requirements.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Extend or build new apps with the Lightning App Builder and Lightning Components.
• Added Lightning Component to Lighting Pages and Record Pages.
• Involved in API/Web Service design and developing technical specifications for Salesforce.com (SFDC) application.
• Used Lightning process builder for visualizing and creating automated business processes
• Designed, Developed & deployed various APEX Classes, Triggers, Test classes, Visual force pages& also various Schedule & batch-based Apex classes to implement the custom functionality.
• Developed triggers, which added automatic templates to fire to the respective users.
• Implemented SFDC Integration using REST/SOAP Web Service API'S.
• Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Worked on various tasks, which basically involved in creating different Reports and Dashboards to capture the company's performance and upcoming jobs in the pipeline.
• Worked on Customer Portals and Communities' Administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created Visual force pages for custom login and configuration of communities.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals, and validation rules.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects
• Created Use case diagrams and test cases for Web to Lead with Salesforce.com in the organization.
• For maintaining the correctness of the data, have also done various Data loading operations such as uploading, inserting, exporting using Data Loader & Import Wizard in Salesforce.com
• Worked on other tasks like Workflow Rules, Email Alerts & Templates, Support Processes, modifying and creating new Page Layouts, Validation Rules, Formula fields, Custom Objects, Report types etc.
• Administered Salesforce.com by creating new users & giving access to users which involved in various tasks like, creating roles, Profiles, field level securities, Groups, Queues, sharing settings etc.
• Involved in data migration using Apex Data Loader and wrote Oracle SQL's and Packages to export the data to CSV files.
• Defined the mapping files (SDL files) to load the data into Salesforce using Apex Data Loader.
• Hands on experience with Service Cloud including Service Console, Customer Portal, Case Feed, Knowledgebase.
• Implemented and maintained the Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.

Environment: Salesforce Force.com Platform, Force.com Eclipse IDE, Workbench, Lightning, Apex Language, Apex Data Loader 31.0.0, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Gainesville, FL

Sr. Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and document the requirements.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool, inserted and updated data using Data Loader.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Chatter and Email integration features related to Sales Cloud and Marketing Cloud (builders, studios).
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Experience in working as an Apttus CPQ in the sales cloud.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics)
• Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked as an Analyst at a point for gathering the requirements from the client.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Automated the process of creating Leads directly from Web and Auto-Response rules and Configured the Case Management Process.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as a user interface.
• Developed complex workflows and approval processes for automating business logic and used apttus CPQ.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force Pages, Data Loader, HTML, inside sales telephonic plug-in, Doc E-sign, JavaScript, Workflow & Approvals, GITHUB, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading.

Confidential, San Jose, CA

Salesforce Developer/Admin

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Worked with management and other developers to translate marketing needs into design requirements.
• Designed and implemented Accounts, Contacts, Leads, Campaigns, and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in creating page layouts, search layouts to organize fields, custom links, and related lists.
• Used field level security along with the page layouts to manage the visibility and accessibility of fields for different profiles.
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs and Components.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access data from external systems and websites.
• Creating Reports and Campaigns (Campaign Hierarchies).
• Coordinated integration tests with various groups and generated/documented test cases and deployment plans.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Worked on Sales cloud and Service cloud.
• Profile-based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Creating Custom Objects and defining lookup and master-detail relationships on the objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Confidential - San Jose, CA

Salesforce Developer

Responsibilities:

• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Visualforce pages for customer portal which will override the standard customer portal.
• Programmed the various automated functionalities using the triggers in the combination if the related classes.
• Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
• Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com subjects. Used it to read, extract and load data from comma-separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals, and Workflow.

Environment: Visual Force, Apex, Eclipse, Java Script, SOAP, REST, SOQL, HTML, XML, Data Loader, and Integration.

Confidential - New York, NY

Salesforce Developer/Admin

Responsibilities:

• Requirements analysis, Task planning, and tracking and Handling offshore Calls and Team.
• Working on various stages of the software development lifecycle by helping business analyst in gather requirements and develop the application.
• Prepared design document based on the requirement analysis.
• Created the lightning components, quick actions, Events and applied SLDS for existing VF pages.
• Developed the Components using Lightning Out i.e. used Lightning out to expose Lightning components in Visual force pages.
• Imported data into objects using Data loader, workbench, Import wizard.
• Created Custom buttons, Links and triggered the web service classes.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and a good understanding of lightning mode and its features.
• Designed the lightning Pages using the standard components and Lightning App Builder.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Used the Lightning Data service to load the records into the component without writing the apex.
• Created the Batch and Schedule Jobs.
• Created the Datasets, Lenses, and Dashboards using Wave Analytics platform.
• Created the workflows/Process builders and apex triggers to send emails.
• Setup of Customer community license for external users using Community cloud.
• Integrate the systems (Salesforce to MS SQL) using the Jitterbit Harmony Tool and Involved Deployment activities.

Environment: Saleforce.com platform, Apex Language, Lightning Components, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Sales Cloud, Service Cloud, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

Confidential - Austin, TX

Salesforce Developer/ Admin

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings. Implemented field level security and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts, and custom coaching plans.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using a combination of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Written SOQL queries against force.com API.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers taking care of the Governor limits.

Environment: Agile Methodology, Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Sandbox, Eclipse IDE Plug-in