SUMMARY:

• Proven ability to partner with IT and business stakeholders to understand requirements, develop strategies to meet architecture/technology needs and improve organizational performance, and present recommendations to stakeholders.
• Demonstrated ability to comprehend how the whole system works, and the impact and dependencies of the issues and requirements while delivering E2E Solutions.
• Experienced in managing global teams both onsite/offshore to deliver the projects or/and providing operational support and drafting and reviewing the SOWs for projects.
• Profound Force.com applications development experience using AJAX, CSS, APEX/Visualforce, SOAP/RESTful Web Services, JavaScript, database languages (SQL/SOQL).
• Managed complex data migration/integration initiatives using traditional ETL tools, HEROKU connect, embedded analytics into SFDC by leveraging HEROKU cloud server and data virtualization using HEROKU External objects for 360 view of information.
• Functional knowledge of SalesForce.com data structure and understanding and expert in integrating external vendor data, partnering with middleware and MDM teams to define business rules and logics.
• Established SFDC COE team in terms of defining custom development best practices, buy vs build decisions, Integration techniques, org strategy and release management process.
• Hands on experience with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components.
• Facilitate release activities across all SalesForce development teams, ensuring easy and timely deployments across environments by scheduling Go/No - Go Calls on time before the deployment and report success/failures to the team and the stakeholders.
• Prepare and conduct communications with Tier 1 support teams of new releases and any activity that impacts the functions of the system.
• Able to handle objections, prioritize customer issues and collaborate with manager and colleagues to effectively drive resolution.
• Consistent consultancy mindset while working on client’s initiatives related to Business Systems Integrations Solutions.
• Showcased excellent leadership, public speaking, and presentation skills, and easily able to translate technical concepts into practical terms.
• OHANA: Embodied Aloha culture within the teams and has a passion for continued education in new technologies, complex business and technical concepts.

TECHNICAL SKILLS:

SalesForce: SalesForce OOB configuration, Custom development, native apps like Sales cloud, Service cloud, Marketing cloud (Previously called ExactTarget), Lightning components/framework, Single Sign On, Territory enablement, OOB Migration tool (Change sets), ANT, Apex Data loader, Force.com IDE/Eclipse, AppExchange products.

Middleware/ETL: Apex Data Loader, OSB/ODI, Informatica On-Demand, Informatica, Dell Bhoomi, APTTUS CPQ

Programming: Apex, C, Java, Python

Web Technologies: HTML, XHTML, XML, CSS3, PHP, AJAX, JavaScript, WSDL, SOAP API, REST API

Database: Oracle 8i/9i/10g, SQL Server 2005/2008, MySQL

Operating systems: MS Windows 98/2000/XP/Vista/7, Microsoft Windows Server 2008 R2, Linux Ubuntu 11.10, Mac

Other tools: MS Visio, MS Project, JitterBit, Apache Tomcat

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

SFDC Techno Functional Lead

Responsibilities:

• Participated in multiple tool evaluations and provided inputs to support Leadership cloud strategy that includes Salesforce, Oracle NetSuite and Sugar CRM.
• Interviewed various stakeholders across multiple departments to understand their current business process, applications functionality and documented all the user requirements.
• Lead a team of SFDC BAs to prototype the wireframes, define functional specifications and conducted demos with key stakeholders to sign off the requirements.
• Selected Service cloud as base solution after doing GAP analysis and designed the solution that meets business needs.
• Involved in core team for data modelling, mappings for data integration and stood up the databases for ETL purposes, disaster recovery and to support Analytics solutions (OBIEE & SAS).
• Developed a strategy for data migration from legacy systems into SFDC instance and created reports to get signoff from business to make sure all the data transformation is as expected w/o any data integrity issues.
• Performed the following configuration - Workflows/Approval Processes/Process Builder/Delegated Single Sign on configuration, SFDC - HEROKU Postgres data synchronization using HEROKU Connect, setup HEROKU External objects for data virtualization, supported the installation of AppExchange product DocuSign.
• Developed Batch Apex jobs and Visualforce pages to meet the complex business requirements where OOB functionality is not enough.
• Overseen the Avaya telephony integration and email/web to case initiatives to ensure deliverables are meeting the customer requirements and automated the audio recordings to Microsoft Azure cloud server to avoid any storage issues with in SFDC platform.
• Worked closely with Oracle integration team to design the ETL process and educating the teams about SFDC data structure to support various integration techniques DB-DB/File-SFDC/Streaming API...etc.
• Acted as overall technical/delivery manager to deliver the solution on time on budget and guiding onsite BAs and offshore development team.
• Provided guidance and reviewed UER scripts, conducted various touch points throughout the development cycle to review and get consensus from stakeholders in terms of functionality, User Interface.
• Maintained a change management log for the last-minute requirements and reported to Program manager to consider for future releases.
• Maintained the sandbox environments and ensured the refresh timings are in line with the project timelines. Set up user training environment for training teams.

Confidential, Eagan, MN

Salesforce Technical Delivery Lead - Release Manager

Responsibilities:

• Assisted in the Migration of existing data into new Data structures, DW Feed and Reporting
• Implemented CPQ and CLM standalone, new Sales only (without any new SAP real time integrations), maintained products and pricing manually in Apttus, leveraging Informatica to automate product and pricing loads, one time as well as incremental.
• Modify Existing Renewal Processing on Opportunity, Quote and Cases based on new Account and Contact Data Structures.
• Worked on requirements definition, application best practices and assisting with determining project scope with project managers and business stakeholders.
• Released code to production in smaller cycles without rolling out to users.
• Worked on designing, creating, and maintaining SalesForce.com Workflow Rules, Approvals, Email Templates (HTML & VisualForce Templates).
• Worked on designing of custom objects, custom fields, role-based page layouts, custom tabs, custom report, report folders, report extractions to various formats, design of VisualForce Pages, Snapshot, Dashboards, Chatter Standard and Custom Controllers, Controller Extensions.
• Took lead in developing presentation Layer in Visual force and business logic in the Apex Programming by creating the Classes, Triggers, Standard and Custom Controllers, Controller Extensions
• Wrote queries using SOQL & SOSL in SFDC database, Relations and Lookups using Force.com Explorer.
• Occasionally, handled SalesForce tickets on daily basis, and worked on application support.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Involved in writing test strategy and cases with TCOE (testing center of excellence team). Facilitated UAT with business stakeholders.

Confidential, Mason City, IA

Sr SalesForce Developer

Responsibilities:

• Knowledge on different metadata Components like workflows, Approval Processes, layouts, Validation rules, different actions using Process Builder, reports and Dashboards, Debug Logs, Audit Trails, Email logs etc.
• Experience in using Workbench and Eclipse to migrate data from Sandbox-Sandbox/Sandbox-Production.
• Working knowledge in creating a migrating package using XML.
• Developed Apex Classes, VisualForce pages and have written SOQL Queries to meet the enhancement requirements.
• Implemented the requirements on SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed and tested SFA based Application on Force.com Platform in SalesForce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of SalesForce and using other Platform based technologies like VisualForce, Force.com.
• Implemented SalesForce.com web services client using SalesForce web services API, Java, XML and partner WSDL.
• Developed various Visualforce, Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created various Profiles, Page Layouts and configured the Permissions based on the Organization hierarchy.
• Created Many-to-Many relationships and implemented Roll-up Summary fields to aggregate data using master detail relationships from child records on the parent.
• Worked closely with UAT team and QA team in clarifying and resolving any issues while implementing projects.

Confidential

Sr SalesForce Analyst/ Admin

Responsibilities:

• Worked in production support for all the SalesForce related issues.
• Implemented SalesForce CRM process of implementation for Incident Management, Problem Management.
• Change Management, Asset Management, Service Request Management (Service-Catalog).
• Involved in planning and coordinating Implementation plan for every release in SalesForce.
• Implementation of changes effectively to improve the efficiency and automation in SalesForce.
• Prepared requirement specifications and design documents.
• Coordinated with the performance, user experience, and release management teams.
• Assisted team with making appropriate commitments through story selection, sizing and task definition.
• development and maintenance of team standards, tools and best practices, which led to a 20% reduction in development time.
• Wrote complex SQL Queries to retrieve data in Jira software.
• Replaced JavaScript buttons with custom buttons for navigating to other pages in SFDC.
• Ensures that the code coverage is at least 85% before migrating to pro-environment.
• Wrote necessary SOQL queries as per ad-hoc request from the business users.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.

Confidential

SalesForce Administrator

Responsibilities:

• Worked on various SalesForce.com standard objects like Leads, Accounts, and Contacts etc.
• Designed, Implemented and deployed the custom objects, Custom tabs, Page layouts and components to satisfy the requirements.
• Used Data loader for insert, update and bulk import or export of data from SalesForce.com objects. Used it to read, extract, and load data from CSV files.
• Defined lookup and master-detail relationship on the objects and created objects to establish a relationship among them.
• Created Reports, Dashboards as per the requirements.
• Created Workflow Rules, Page layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage workflow and approvals.
• Maintained and gave permissions to communication templates based on profiles.

Confidential

Scrum Master

Responsibilities:

• Involved in gathering the requirements from the business and doing the impact analysis for various systems.
• Planned sprint release and making sure team has a crystal-clear understanding of sprint goals.
• Worked in tandem with Product Owner in finding ways to effectively maintain & prioritize the Product backlog and release plan.
• Facilitated dailyscrummeetings, enforcing time boxes and responding to the impediments, tracking baseline, sprint planning and sprint retrospective.
• Helped team in self-management by creating artifacts like team task board, sprint Burndown chart, impediments list etc.
• Facilitated Mid Sprint checkup to re review the acceptance criteria of committed Product backlog items.
• Ensured task completion to specification, on time and within budget.
• Represented the team to report overall project status and upcoming risks and suggest solutions about it.
• Tracked milestones and Publishing team's progress and successes to make sure they are highly visible to product owner or stakeholders.
• Trained new team members in Agile principles,scrumprocesses and helping them transition from waterfall methodology to agile practice.
• Progressed from problem statements to well-documented design, created Mockup screens for Business and end users to review the requirements.