SUMMARY

• 5 years’ experience as Business Analyst with strong knowledge of Healthcare/ IVR Call centers.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Expertise in Unified Modified Language (UML) diagrams (component diagrams, activity diagrams) as a business analysis methodology for application functionality designs.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specification Document (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Extensive experience with IVR, Call center, call flow and call routing mechanisms.
• Excellent knowledge of HIPAA standards, EDI (Electronic data interchange) Transaction syntax like ANSI X12, Implementation and Knowledge of HIPAA code sets, ICD - 9, ICD-10 coding and HL7.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Excellent in developing and evaluating business process models.
• Strong understanding of project life cycle and SDLC methodologies including Waterfall and Agile.

PROFESSIONAL EXPERIENCE

Confidential, Long Beach, CA

Business System Analyst

Responsibilities:

• Interactive voice Response IVR (Cisco voice Portal)
• Cisco Unified Intelligence Center (Reports)
• Finesse Agent Desktop (FAD)
• Review, analyze, and evaluate network business systems and user needs.
• Conduct needs analysis, documents requirements, and revises existing system logic as necessary.
• Research and document requirements, evaluate scenarios, and execute changes needed to respond to requirements.
• Identify test scenarios, develop test scripts, and create expected results for use in test cycles.
• Summarize and communicate testing outcomes in meaningful ways.
• Act as liaison among clients, operations, and technical staff.
• Collaborate with clients and other technical teams as assigned.
• Create user stories/use cases, process & data flows and scenarios in order to clearly communicate a set of functional requirements.
• Provide input and support the development of business and functional specifications. Document to ensure business requirements are adequately reflected in development documents.
• Conduct workshops with multiple stakeholders from communication, technology, business and vendor teams. Concisely document their outcome. Gather data and business system requirements via phone, E-mail, Web and onsite requirements gathering sessions.
• Resolve business problems for internal and external customers by utilizing problem solving and analytical skills and documenting the "why" and "what" of the business problem.

Confidential - Houston, TX

Business Analyst

Responsibilities:

• Worked on gathering requirements and documentation for Know your Customer (KYC) project.
• Worked as a liaison betweenBusinessUsers and Technical team in analysis & design.
• Responsible in writing detailed use cases, gathering and documenting BRD and FRD requirements.
• Maintained Requirement Traceability Matrix, Systems Design Document (SDD) and reengineeringbusinessprocess and designing.
• DocumentedBusinessProcess flows; created "As-IsBusinessModels" by meeting with SMEs and stakeholders.
• Supported the project throughout all phases of SDLC.
• Worked to create Data Mapping Documents and worked withbusiness usersto write transformation logics through SQL.
• Transferbusinessquestions into fact-based analysis that delivers clear insights and actionable recommendations.
• Worked as a Scrum Master by managing daily Stand-ups, Sprint Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board, and writing User stories.
• Implemented Agile/Scrum as a project management methodology.
• Worked very closely with Product owner as a bridge between internal teams and external partners.
• Data mapping from Source to target data is one of the key things I have done in requirement gathering.

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Developed several baseline assessments for EDI, Privacy, and Security. Analyzed current business processes for areas impacted by HIPAA.
• Gathered Requirements separately for EDI and Web applications.
• Involved in analysis of HIPAA compliance and EDI Transactions sets and took part in discussions for designing the EDI transactions
• Involved in creating documents and diagrams for Membership Enrollment according to the HIPAA 834 Compliance Standards for Membership Enrollment.
• Interacted with various cross-functional teams on building business use cases and understanding expenses and revenue stream.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose
• Involved with developing UML Designs, high-level business and technical requirements for 834, 824 HIPAA EDI Implementations.
• Developed the systems implementation project management plan with milestones and steps from procurement of vendors to project implementation and maintenance.
• Tested theHIPPA EDI 834, 270/271, 276/277, 837/835transactions according to test scenarios and verify the dataon different modules.
• Communicated changes to requirements promptly and precisely to all personnel involved.
• Identified and clearly defined functional issues and support IT development staff throughout the design, development, unit testing, and implementation phases of the software development life cycle.
• Analyzed and translated business requirements into system specifications.