SUMMARY

• Result oriented technical professional with 12 plus years of experience in Business Systems Analysis Requirements Management, Business Process Re - engineering and Quality Assurance for enterprise-wide applications from conception to implementation.
• Seeking to obtain a consulting position to contribute to the value of my diverse, technical, business acumen and professional experience in modeling business processes and developing functional, workflow and status models for systems adopting Object Oriented Analysis and Design (OOAD) and Joint Application Development (JAD) sessions.
• In depth knowledge in Software Development Life Cycle (SDLC), Software Configuration Management (SCM), Software Life Cycle Methodology (SLCM), Product and Process Quality Assurance (PPQA), and Verification and Validation- the CMMI compliance standard processes and methodologies used for the design, development, testing, and maintenance of software products.
• Extensive knowledge of performing Business and Requirements Analysis, JAD (Joint Application Development), RUP (Rational Unified Process) methodology, Business Process Modeling.
• Comprehensive knowledge of business analysis, modeling, designing and implementing Intranet and windows based business systems in government, healthcare, Insurance and Non-Profit sectors.
• Proficient in UML, extensive experience in modeling business processes and developing functional, workflow and status models for systems adopting Object Oriented Analysis and Design (OOAD) using use case, activity and statechart diagrams.
• Adept at using IBM Rational Rose, IBM Rational Software Modeler, StarUML and MS Visio to create repeatable analysts models.
• Extensive participation in requirements elicitation, documentation and change management using Telelogic DOORS and Rational RequisitePro, and SharePoint.
• Work closely with User Experience team to create user friendly User Interface (UI) based on usability studies. Extensive experience with MS Project.
• Lead the User Acceptance Testing (UAT) and obtain buy-in from internal and external customers. Proficient in various testing tools including HP Quick Test Pro, Quality Center, and Rational ClearQuest. Used Oracle SQL to manipulate and define data. Proficient in writing SQL simple queries, and data modeling principles.
• Business modeling, software prototyping and wire frame generation.
• Act as a liaison between business owner, SME and development teams. Support user training, call center and back-office processing personnel in assisting business operations.
• Team player, result-oriented, fast learner, excellent communication skills with strong research capability. Excellent problem solving, conflict resolution, analytical and presentation skills.

TECHNICAL SKILLS

SDLC: Agile, Iterative Development, Waterfall

Business Modeling / UML: Rational Rose, StarUML, MS Visio, MS Project

Requirement Management: Rational RequisitePro and Telelogic DOORS, Sharepoint.

Change Management: IBM Rational ClearQuest and Merant Tracker, QTP, PLSQL Developer, Quality Center, IBM Rational ClearCase

End/GUI: Oracle, PL SQL, C#, VB, SQL queries, Advanced Query Tool, SharePoint, Lotus Notes/Domino, Sametime, LDAP, Power Builder, TOAD, Crystal Report, MS Office, Small Talk.

Databases: Oracle 11g, SQL Server 2008, Oracle PL/SQL, DB2, MS Access 2007, Informatica

PROFESSIONAL EXPERIENCE

Lead System Analyst

Confidential, Washington, DC

Responsibilities:

• Lead System Analyst for several ongoing projects of the Federal Reserve Board’s IT department. Perform Business and System analysis on several enterprise level projects and determine the Scope, estimate schedules, maintain project documentation (BRD, SRD, SDD), and manage resource workloads.
• Successfully migrated the Control Center project from Waterfall to Scrum within 1 month. Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings. Taught the team to create clear and concise epics/stories. Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility.
• Conducted multiple brainstorming sessions and focus groups with Informatica SMEs and Project Managers to define the project scope of the Consolidated Dashboard project. Estimated the length of the project, recourse requirements and the initial context and user requirements.
• Researched, determined, and rectified the root cause of complex application and business processing issues. Analyzed goals and risks to ensure the best business approach and subsequently present concrete solutions for maximizing business opportunities.
• Coordinated, prioritized, estimated and managed all aspects of the Release Process including defining and modeling stakeholder requirements and system level requirements using various techniques such as focus groups, brainstorming sessions, document analysis, process flows, state diagrams and data mapping.
• Lead implementation and User Training of the IT Application Portfolio Management (APM) COTS product. Setup and customized COTS APM tool for the Federal Reserve Board IT divisions. Created the Quick Start Up documentation as a User Guide for the Board Project Managers, and managed the User Training.

Lead System Analyst

Confidential, Vienna, VA

Responsibilities:

• Leading systems analysis for the Online Redesign project team (20-25 members). Resulted in functional and system specifications for over 15 operations needed to meet client online banking requirements.
• Mentored business analysts in techniques involved in creating high quality project artifacts, particularly Change Management and Solicitation techniques.
• Documented the Requirements Management Process improvements to Agile SDLC processing operations. Proof-of-concept effort established a database-centered requirements gathering process, release-based execution, version controls, issues logging and improved traceability, transparency and triangulation. Led to measurable improvements in ability to meet deadlines, increase quality and provide consistent throughput of system development processing.
• Created a conceptual data model of the to-be schema for the new DW - to be reviewed and elaborated by the Enterprise Architecture team, which would be used for the reporting and Lead advisory application.
• Documented business specifications from the client, users, developers, designers and SME’s for complete understanding of the business process and application so as to transform them into meaningful technical specifications and functional specification for the software development.
• Led the User Acceptance Test before the go-live of the NFOAA day 1 project.
• Collaborated with project manager to prepare communication with business and technical staff.

Senior System Analyst

Confidential, Washington, DC

Responsibilities:

• A lead analyst for the number of FCC systems including the web based, and client server applications.
• Work as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the FCC organization to achieve its goals.
• Responsible for recognizing new processes, finding out breaks in current processes, documenting the change requested by users and coordinating with technical staff to resolve the issues of the Projects in Agile SDLC.
• Provided UAT training to stakeholders, and coordinated the UAT test efforts.
• Participated in groundwork of Level of Effort analysis, Project plans, High and Low level requirements documentation.
• Participated in meetings with stakeholder and IT management to understand different business process, process plans and functionality in a detail.
• Involved in different business processes, including documenting business procedure by recognizing the necessities and also concerned in searching the system necessities.
• Developed and presented solutions and mitigation strategies to meet business needs to meet long-term value as well as immediate benefits.

Project Manager / Business Analyst Consultant

Confidential, Arlington, VA

Responsibilities:

• Lead the team of 24 people in initiating new requirements and maintaining the USO Integration Systems (UIS). The application has been developed as a centralized system that is used by over 15,000 employees and volunteers around the globe, including more than 1,000 field personnel; 64 Franchise Offices with 2,100 users.
• Managed the cost, schedule, and performance of 28 different component projects, while working to ensure the ultimate success and acceptance of the program. Most of the development was done in Agile and Iterative Development Cycle.
• Developed the scope and vision document that defined the primary goals, objectives and features of the UIS system.
• Conducted and participated in user interviews to understand and document business requirements and functional specifications.
• Create business rules with calculation examples for USO users’ options.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity and State Diagrams using Rational Rose according to UML methodology.
• Managed the work between business users, testers and application development team.
• Provided support to key stakeholders and partners through active participation in cross functional teams.

Senior Business Analyst

Confidential, Washington, DC

Responsibilities:

• Led the definition and the roll out of product roadmap across multiple releases.
• Performed market analysis to determine requirements both at a product and functionality level.
• Conducted JAD sessions to elicit requirements from medical personnel while ensuring feasibility with technical leads.
• Produced key product requirements document including use case diagrams and scenarios that provide detailed explanation of what is to be delivered and the priority of each request.
• Conducted brainstorming sessions to aid high level analysis to identify key actor roles and functions and documented use case diagrams.
• Maintained the UML models in StarUML and promoted the creation of repeatable models.
• Created business processes for existing manual workflows within the organization and enhanced the processes into textual use cases.
• Contribute to the awareness of project status while maintaining scope and identifying scope creep for assigned project
• Conducted usability analysis in coordination with UI design engineers.
• Managed requirement artifacts and documentation using Telelogic DOORS.
• Led requirement review sessions with both internal and external stakeholders to ensure that product requirements respond appropriately to the needs of Job Corps employees, management, and students. Used MS Visio to create diagrams.
• Assisted in the creation of the data model for the project
• Reviewed test cases to ensure accurate and complete testing of user requirements.
• Led User Acceptance Test before the go-live of the project.
• Coordinated overall timeline and operational readiness tasks for releases.
• Coordinated change management using Tracker.
• Plan and lead the execution of UAT test plan and developed process to document issues and cases
• Ensure entry and exit criteria of the UAT test phase are met
• Collaborate with project manager to prepare communications

Business Systems Analyst

Confidential, Columbus, OH

Responsibilities:

• Documented business specifications from the client, users, developers, designers and SME’s for complete understanding of the business process and application so as to transform them into meaningful technical specifications and functional specification for the software development
• Wrote Functional Requirement Specifications (FRS) and User Requirement Specifications (URS).
• Conducted JAD sessions with various stakeholders to develop design and architecture of the application based on the business requirements, discuss and resolve open issues, discuss change requests and document them in orderly fashion.
• Presented Weekly/Monthly Project Status reports describing the status quo to date, impact of issues and changes in requirements necessary to the clients and getting sign off from them for the same.
• Created internal/external client presentations to all levels of the business line from staff to VPs outlining key takeaways and recommended action
• Conducted Knowledge Transfer for end-users to understand processing needs and interfaces with Technology Services (IT) development teams to design and deliver systems enhancements to improve the workflow systems efficiency and effectiveness.
• Worked closely with PM to prepares project estimates by running cost-benefit analysis, identifying time, personnel, and equipment costs; establishing time lines and milestones
• Assisted in project management, according to the bank's in-house methodology. Added economic value to the business by identifying process constraints and improvements
• Automated event and data driven tests to verify various features, functionality and performance of the application software
• Interacted with the developers to resolve the technical and implementing issues. Involved in User Acceptance Testing with the users

Business Analyst / Senior QA Tester

Confidential, Dublin, OH

Responsibilities:

• Actively involved in all aspects of the pre-testing phase such as establishing the Test strategy, setting up the hardware and software for the test team etc.
• Created Test Plans and Test Procedures for the various functional Modules in the application.
• Involved in writing Manual Test Cases and Test Scripts for checking the functionality of the application.
• Developed, executed and documented manual and automated test scripts to support testing Requirement.
• Developed all the deliverables such as, Software Test Plan (STP), Software Test cases and Procedures (STC&P), Requirement traceability Matrix (RTM) & Test Analysis Report(TAR) and are delivered in time as per the schedule.
• Involved in module testing and integration testing.
• Reviewed Functional Requirement Specifications and Software Design Documents for the application.
• Conducted Smoke, Functional, Regression, and System & Integration testing of the application.
• Tested the GUI of the application comparing to the standards.
• Reported the bugs to Developers through Software Problem Request (SPR) using Quality Center.
• Investigated system defects and interacted with developers to resolve technical issues.
• Responsible for writing SQL queries for accessing data from the Oracle database.
• Status Reports: Daily and Weekly Status reports updates to the Team Lead, Test Groups and Test Managers to Co-ordinate test cycles.
• Created/ recorded LoadRunner scripts using VUGEN, creating scenarios using the Controller, monitoring the resources during the test and analyzing and presenting the Stress/Performance reports to the management.