SUMMARY:

• 8+ years of experience in Project Management, Business Analysis, Business Process Modeling, Problem and Incident management, and Project Coordination.
• Experience in working with various departmental teams, developing interactive relationships with business and IT colleagues, having a thorough understanding of needs, and perspectives of both the business users and the technical team.
• Team player, energetic, result - oriented, fast learner, excellent communication skills
• Pursuing PMP certification
• Authorized to work in the US for any Employer

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Meet with stakeholders to determineprojectscope, objectives, initial requirements and budget for developingProjectCharter obtain signatures and initiateprojectkick-off
• Manage stakeholders and vendors to determine all necessary requirements to meet business objectives, assist with breakdown of deliverables and determining projectcost to create Business Requirement Document for client’s approval and sign-off
• Develop and manageprojectplans and ensured that all projects are delivered on-time, within scope and within budget
• Designed solutions for customer problems related to online commerce, corporate identity or other website presence issues.
• Led the design process of a website by working with a team of graphic designers, writers and web developers.
• Supervised a team of web professionals by developing effective training procedures, appropriate task
• assignments, positive customer experiences and top quality control processes
• Actively monitored tracked project tasks, timeline to attain established milestones and delivered deliverables to successfully meet client requirements
• Established and provided project communications including weekly status, dashboards and project updates

Confidential

Project Manager

Responsibilities:

• Assisted projects through the life cycle of a software/system developmentprojects
• Led the conversion and integration of Payroll, Benefits, and Accounting functions in PeopleSoft HR modules
• Assisted with SOX compliance program efforts by maintaining process documentation, flowcharts risk and control matrices
• Managed SharePoint upgrades and migration projects for clients
• Assisted the establishment of project management processes, methodologies, and monitoring techniques to ensure projects are delivered per quality, cost, and timeline commitments within our PMO Department using the SDLC Methodology
• Enhanced client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations

Confidential

Business Development - Lead

Responsibilities:

• Coordinated business development efforts and was engaged in pre-sales for Finance and Accounting outsourcing
• Managed clients from initial interest to end-client solution development for major fortune 500 companies - Capital One, Alcoa, KPMG, Sharp, Unilever and Nestle
• Coordinated with internal departments and multiple groups within Confidential to match solutions per client requirements and provided need based solutions
• Was responsible for the coordination of proposal materials, including reviewing the RFP and providing response
• Stages involved creation of Bid qualification document for each RFP, research client needs, work with solutions, IT, Transition, HR etc to formulate customized response, co-ordinate with the pricing team and ensured a SACA rating of 3.5+ for each RFP/RFI before submission of final price to the extended sales team
• Coordinated presentations, recommended response strategy, developed presentation materials and presented to senior executive management
• Coordinated client visits planning and facilitated transfer of technology services from major Fortune 500 clients across Asia Pacific (AP), Europe (EMEA) and US geographies
• Led internal team meetings, appraised senior management of progress and tracked pipeline on a weekly basis for the entire team
• Continuously collaborated with the operations team to collate data on various internal clients and captured scope of work, service level agreement, operational efficiency, reports and functional parameters
• Was responsible for cost recovery for the entire team and involved corresponding with the internal billing and finance departments across AP, EMEA and US Geography

Confidential

Project Manager

Responsibilities:

• Responsible of implementingmarketingstrategies aimed at increasing product awareness among commercial consumers
• Coordinated industry tradeshow participation and organized quarterly investment seminars for senior executives and decision-makers
• Managed the needs/requirements of high revenue commercial customer accounts through extensive follow-up procedures. Successful account retention record of 98%
• Led cross functional teams for new Product/Processdevelopment, Continuous Improvement projects
• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service
• Managed corporate and personal accounts including cash collections, prepared weekly sales reports for the sales team and sales management
• Responsible for the recruitment and training of customer service representatives
• Improved customer service based on client feedback through the development of new policies and procedures
• Implemented KPIs and dashboards to monitor ongoing business performance

Confidential

Project Coordinator

Responsibilities:

• Efficiently handled dealer, distributor and was involved in channel development.
• Supervised store operations, managed staff, prepared work schedules and assigned specific duties.
• Monitored businesses and agencies to ensure efficiency in customer services levels.
• Enabled business growth by developing & managing a network of channel partners.
• Guided and managed franchise partners to achieve sales & revenue targets.