SUMMARY:

• A technically inclined individual with excellent communication, organizational, and computer skills.
• Interested in working for an organization where technical or managerial experience can best serve your needs.
• Coming with 20+ years of managerial experience, 8 years as a system administrator, and systems configuration engineering experience with Microsoft Dynamics 365CE.

PROFESSIONAL EXPERIENCE:

Application systems Manager

Confidential

Responsibilities:

As The Financial Applications System Manager, my primary responsibility is ensuring the reliable

performance of the D365 Finance ERP and associated applications. I maintain best practices regarding design, configuration, usage, security roles, enhancements, report creation, and daily support of the D365 Finance system while coordinating between the Finance team and external Microsoft D365F partners for support - related matters.

My secondary duties include managing and prioritizing multiple Microsoft Dynamics 365 Finance related projects, assignments, timelines, milestones, and follow-up communications. Routinely audit and submit license purchasing requests to stay in compliance, update “How To” documentation and “Standard Operating Procedures” as well as administer Microsoft Dynamics 365 Finance end user accounts, role-based security, tasks, and all 3rd party associated applications.

SYSTEMS CONFIGURATION ENGINEER

Confidential

Responsibilities:

As a Systems Configuration Engineer I am responsible for the implementation and configuration changes of the Microsoft CRM 2015/2016 and Microsoft Dynamics 365 Customer Exchange applications. This includes the creation of new and the modification of existing entities, fields, forms, views and dashboards. I configured internal workflows, business rules, and created entity relationships. I am also responsible for modeling and maintaining solutions that were used to deploy configuration items to various CRM and Dynamics 365 environments.

I develop and maintain appropriate documentation such as Business Requirement Documents (BRDs), Test Scenarios, Test Cases, and User Stories to support identified change control standards. Documentation duties also include training and development material for the different lines of business utilizing CRM and Dynamics 365 environments.

I have experience working sprints using the Agile Methodology and Waterfall Process.

BUSINESS ANALYST II

Confidential

Responsibilities:

During the first part of my tenure, I assumed the responsibilities of the Provider Enrollment Supervisor which included assisting in the design, development, and implementation of the new Louisiana Medicaid Management Information System (MMIS) called PRISM (Provider Recipient Information Systems Management) for the Provider Enrollment Unit and overseeing call center operations. The team consisted of 20 call center operators. I developed the PRISM training program which included training curriculum and materials. I developed the operations manuals for the provider enrollment unit representatives and Department of Health and Hospitals (DHH) staff. I also contributed to the design, development, and implementation of the Siebel Customer Relationship Management application as well as developing the necessary training and operations manuals. I developed the training curriculum for customer service and service complaint resolution program. I also developed the training and operating manuals for the 3CX phone system. Coordinated outreach events for the provider community where I delivered PowerPoint presentations demonstrating the functionalities and capabilities of the new system.

After the program went live my primary responsibility changed to:

Understanding the principles of business rule-based applications by researching and assessing the potential use of various COTS (Commercial Off-The-Shelf) products to be incorporated in the development new MMIS (Medicaid Management Information System) solutions. I authored several sections on various responses to RFPs (Request For Proposals). On several occasions I delivered oral presentations to clients showcasing the company's proposed solutions.

PROVIDER ENROLLMENT SUPERVISOR

Confidential

Responsibilities:

During my tenure my responsibilities included ensuring all Medicaid Provider applicants are enrolled in the Louisiana Medicaid Program in a timely and accurate manner. Secondary responsibilities were to manage all activities related to Provider Enrollment functions to meet all contractual requirements. This included the supervision of 10 provider enrollment representatives and 2 administrative clerks. Coordinate all provider enrollment activities such as application processing, profile file changes, provider inquiry calls, and miscellaneous enrollment activities. I developed a call center training program tailored for provider enrollment unit which included training curriculum and materials to ensure the deliverance of quality customer service. I also developed, updated and maintained the provider enrollment forms and information packets as well as the procedure manuals on the tracking and imaging systems. Conducted outreach events which consisted of educating the provider community in enrolling in Louisiana Medicaid.

COMMUNITYCARE/KIDMED MONITORING DEPARTMENT MANAGER

Confidential

Responsibilities:

During my tenure my responsibilities included developing and evaluating, on a continuing basis, medical forms and tools used to monitor screening providers and Primary Care Providers (PCPs) enrolled in the Louisiana Medicaid program. I would develop and evaluate, on a continuing basis, Clinical Assessment Guidelines and protocol for screening providers and PCPs to ensure their compliance with the CommunityCARE/KIDMED program. Support Louisiana Department of Health and Hospitals (DHH) in developing and implementing PCP recruitment strategies. Coordinated quality medical monitoring and provider support activities and findings to support the Continuous Quality Improvement (CQI) process. Oversaw nine regional nurses who facilitated data collection and reporting by in CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys and other focused studies. I monitored Annual Provider Audits to evaluate CommunityCARE/KIDMED program compliance and determine provider's continuation of enrollment which was performed the regional nurses. Supervised the program information call center which consisted of 22 program representatives. Coordinated marketing and outreach events such as the Confidential, Confidential Dental Initiative. Worked with Faith Based Organizations such the Hispanic Apostolate of Baton Rouge in coordinating health fairs in Hispanic communities.

OPERATIONS DIRECTOR

Confidential

Responsibilities:

During my tenure I directed operations for privately owned small box hotels in Texas and Louisiana. My responsibilities included hiring and training a staff of 9 managers, 11 supervisors 22 hospitality agents and 65 housekeepers. I developed various customer focused training programs which included training curriculum and materials for each department that would encounter hotel guests. I developed customer service training program tailored for front desk and concierge personnel that included training curriculum and materials to ensure the deliverance of quality customer service. I monitored and audited the customer service accounts, accounts receivable, accounts payable and purchasing departments. I prepared quarterly loss and profit reports for each individual owner as well as quality of service assessments.

ADMINISTRATIVE CONSULTANT

Confidential

Responsibilities:

During my tenure I performed consulting services for the Confidential Pharmaceutical engineering department. I managed to streamline the distribution process of plant materials and hardware. I assisted with the implementation and user testing of the DataStream 7.1 Global Networking Application and trained newly hired personnel on the Dpurchase software, an internal material requisitioning application.

AREA MANAGER

Confidential

Responsibilities:

During my tenure I oversaw housekeeping operations in 12 Sears department stores, 3 J.C Penney department stores and the San Juan Marriot Resort and Stellaris Casino. I managed a staff of 17 supervisors and 120 housekeepers. I also managed the following satellite offices: customer service, accounts receivable, accounts payable and purchasing and human resources. I had to submit monthly budgetary requirements and prepare quarterly profit and loss reports. My secondary responsibility was to train new employees in proper housekeeping and sanitation procedures and OSHA safety training when operating cleaning equipment and handling cleaning solutions and solvents.

AVIATION MAINTENACE ADMINISTRATIONMAN THIRD CLASS

Confidential

Responsibilities:

During my tour of duty, I was stationed onboard the USS GUAM LPH-9. My primary duty was to monitor and schedule the maintenance and repair of various military aircrafts and ground support equipment. As the comptroller I managed a 1.1-million-dollar account for the Aircraft Intermediate Maintenance Department within budget, excelling in all quarterly audits. I managed inventory control of classified material. My secondary duty was as a technical publication librarian for the Ground Support Division and the Quality Control Department.