SUMMARY

• Around 8 years of experience in IT industry which includes 6 plus years of progressive experience in salesforce.com as Developer/ Administrator and Business Analyst, And 2 years of professional experience in JAVA Development.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Worked on SalesforceCustomization, Configuration, Security Controls, and Process Builders, creating profiles,roles, users, record layouts and email services.
• Have experience in setting up Salesforce Knowledge.
• Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats, Snapshots
• Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Sales force.
• Extensive hands - on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of Email templates according to application requirements.
• Proficient in performing large and small-scale data migration from legacy system like Oracle, SAP to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Implementation and Integration experience using Custom Objects and Custom Tabs.
• Experience in implementing the Many-to-many, Look-up, Master-Detail, and Hierarchical relationships and Automate the business Process using Approval Process, Workflow rules, Escalation Rules and Auto-Response Rules.
• Have excellent knowledge and hands on experience in Point and Click.
• Experience in validating the data using Validation Rules, and Creating Debug logs for users.
• Extensive experience in Integration of Data from Traditional Applications to Salesforce using REST/SOAP API, IBM WebSphere Cast Iron and Informatica on Demand.
• Expertise in Marketing Cloud.
• Extensive experience in developing Triggers, APEX classes, Controllers, writing Workflows, Visual force pages, and Force.com API.
• Highly Experienced in Customer portal, Sales cloud, service cloud, Partner portal and case management.
• Good Knowledge on Salesforce packages and Lightning experience.
• Hands on experience in creating and implementation of Role Hierarchies for system security design.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Have excellent knowledge in implementing Apex scheduling, Batch processing and also have experience in deploying applications from Sandbox to Production instance and change sets.
• Have excellent hands-on experience in SOAP and REST.
• Experience on Apttus CLM.
• Have a good experience in working with Java, Servlets, JSP, scripting languages XML, CSS, XSD, HTML, Oracle, web service, JavaScript, SOAP, WSDL, MyEclipse, AJAX, SQL, and Microsoft SQL Server.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments like Eclipse IDE and Force.com plugin to implement business logic using apex-programming language.
• Implemented contract templates using X-Author for word and Clauses.
• Have Good Knowledge in building Communities and provided the Powerful set of tools.
• Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis
• SalesforceServiceCloudexpertise.
• Worked on Service cloud in SFDC
• Experience in Integration with (Mulesoft, Informatica).
• Strong in Aura Lightning framework with Applications, Components, Controllers, Stylesheets.
• Experienced in all phases of SDLC (Software Development) ranging from requirement gathering, design, development, Testing and deployment, including methodologies like Agile, Iterative Software Development and Rational Unified Process (RUP).

TECHNICAL SKILLS

Languages/Technologies: Apex, Core Java, Linux, C, C++, HTML, XHTML, XML, JavaScript, CSS.

Salesforce Technologies: Apex Classes, Triggers, Scheduler, Batch Apex, SOSL, SOQL, Standard and Custom controllers, Extensions, Visualforce pages, Workflows and Approvals, Reports, Dashboards, Analytic Snapshots, Outbound Messages, Communities, AppExchange, Sandbox, Salesforce Lightning, Lightning UI, Aura Framework, Locker Service, Salesforce APIs (Bulk, REST, SOAP, Bulk, Streaming etc.)

Design/Development methodologies: Agile (Scrum Methodology), Waterfall, UML diagrams.

Sales Cloud: Contact Management, Sales Forecasting, Email Integration, Marketing Automation.

Integration/Data Migration Tools: Mulesoft, AppExchange tools, Force.com migration tool, Informatica, Jitterbit

Custom Object Configuration: Field creation, Page layout, sharing rules, Record types, Field level and object level security, role hierarchy, Formula fields.

Data Migration Skills: Data Loader, Data Cleansing, Data Normalization, Data Migration.

Test Automation and Build Tool: Ant, Maven, and Selenium.

BI Tools/ ETL Tools: Tableau 8.2,9 & 10, Apex Data Loader.

Database: Oracle 9i, SQL Server, MySQL, PL-SQL, Transact-SQL.

Project Management/ MS Office: Microsoft Project, MS Visio / MS Word, Excel, Power Point, Outlook.

PROFESSIONAL EXPERIENCE

Confidential - Oklahoma City

Sr Salesforce Developer/Admin

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Experience in implementing Salesforce applications using Salesforce OOTB custom features.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different VisualForcePages to suit to the needs of the application using different Visualforce components.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Provide day to day CPQ platform and user support.
• Worked on Salesforce Community Cloud, responsible for designing and delivering solutions.
• Knowledge on Vendor Management and License Management.
• Worked with Lightning components on smart devices.
• Prepared data mapping document to map source and target system fields.
• Extensively working on Salesforce.com (SFDC) Instances of Sales Cloud.
• Worked on-sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
• Worked on Apttus Configure Price (CPQ) and also designed and implemented solutions for the Apttus CPQ system deployed on the Salesforce.com platform.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented and Maintained Veeva CRM solutions like Surveys, Approved Emails.
• Configuration and Customization Veeva CRM application using the Force.com platform based on the requirements.
• Involved in License Management, also provided efficient and cost effective solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Extensively working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Hands on Experience in designing of Dashboards, Reports, and Wave Analytics.
• Developed Complex Reports and Dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Customization, Configuration and maintenance of sales and service clouds.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse, Lightning, Sales Cloud, Service Cloud, Data Migration, Apttus, Wave .

Confidential - Miami, Florida

Sr. Salesforce Developer

Responsibilities:

• Worked with Business Users for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Custom Web Services in Salesforce and published for External applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Use various visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
• Worked on Security concepts like Encryption, Digital Signature, SSL, Authentication, SAML 2.0 etc.
• Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension).
• Created Page Layouts and assigning different layouts based on Record Types.
• Created Custom Reports and Dashboards for the application.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Worked with Salesforce Chatter customization and roll-out.
• Worked on Salesforce.com platform with Administration and Development skills.
• Worked with Account, Answers, and Chatter Answers, Reports and Dashboards Standard objects & Custom Objects like internal clients.
• By using Tibco Connectors updated the metadata and then to invoke activities that integrate with a Salesforce.com.
• Installed and worked with various managed packages like Service Max, Knowledge Reports and Dashboard App etc.
• Used JavaScript for the Client side validation. Used Ajax for the Asynchronous data populating on pages.
• Constant involvement in exploring appexchange apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Worked on Apttus CPQ configuration and integration.
• Hands on Experience with the integrating SFDC and AppExchange partners such as MARKETO and CPQ/Apttus.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Worked on Enterprise Application Integration by using Informatica and performed Monitoring, Execution and Operations.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms using S Controls functionality and processing the data in SFDC with the extensive usage of Web services API.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Configured PARDOT integration with Salesforce for Supply team with lightning.
• Implemented Various Salesforce Communities in a customer-facing role.
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Used Data loader to bulk load data into Salesforce.com.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Organized business and end users meeting for discovery, business needs gathering and gap analysis.
• Documented salesforce fundamentals and reporting for easy understanding and navigation for business users.
• Customized the entireSalesforce.com applications to in corporate the business requirements which involved creating Web Forms using S-Controls functionality and processing the data in SFDC with the extensive usage of Web services API.

Environment: Saleforce.com CRM, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Lightning, Reports, Custom Objects, Security Concepts, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential - Boston MA

Salesforce Developer/Admin

Responsibilities:

• Involved in designing, developing, and deploying of both new implementations/new functionality as well as ongoing support on the Salesforce.com platform.
• Good exposure in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, Data.com, Zuora, DocuSign, Incent, and Marketo).
• Responsible for developing in the Salesforce.com platform including Visualforce, Apex, Triggers, custom objects, and SOQL.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Involved in Salesforce Community Cloud.
• Worked on Community Cloud and created an ability for customers, partners and employees to share the information.
• Worked on ERP and good experience in Oracle Integration.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Developed JSP, HTML, CSS and a part of presentation layer using JavaScript. Involved in design and development of framework using Spring MVC and Hibernate.
• As part of enhancement worked on classes, triggers, visual force pages, knowledge articles, Java Script.
• Worked on Package Configuration.
• Strong experience on Deployment automation using Metadata API, ANT and Change Set etc.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Involved on working with Source Control and Backups.
• Expert in Salesforce Sales and Service cloud implementation.
• Created complex workflow rules criteria for field updates and email alerts.
• Created validation rules for performing data validations depending on the user’s profile and their record type
• Extensively in working in an agile environment utilizing tools such as Jira, Microsoft TFS, and Confluence.
• Involved in daily scrum meetings, estimation, and sizing of tasks.
• Involved in all technical aspects of Salesforce.com implementation, including custom code, systems integrations, 3rd party applications, and AppExchange products.
• Created and managed project artifacts and technical documentation.
• Worked on projects in SFDC using APEX and integration.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, AppExchange, Service Cloud console, Apex Data Loader, Workflows & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential - Bowie, MD

Sales Force.com Developer

Responsibilities:

• Created data validation rules and formulas as per business requirement.
• Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Implemented data migration and integration between legacy system and Salesforce CRM using Informatica on Cloud.
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case used the sandbox for development, testing and code migration to Production.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Developed Apex Triggers for various functional needs of the application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas and Roll up summary fields, validation rules, and dependent pick lists and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, JQuery, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Java Developer

Responsibilities:

• Responsible for design, development, Java application architecture, use cases, flowcharts, application flow, prototypes, proof concept of sample codes.
• Responsible for writing detailed design specification document and implementing all business rules.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote data access component to perform DML operations using JDBC.
• Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
• Was involved in regression testing of the application using JUNIT.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote client side form based validations using JavaScript.
• Developed scripts for EJB deployment, build releases and generating daily logs on both NT and UNIX.
• Involved in writing complicated queries and stored procedures using SQL, PL/SQL and Oracle.

Environment: Java (JDK1.3.x), EJB 1.1, JSP, Web Sphere 4.x/5.x, Eclipse 3.1, WSAD 4.0/5.x, Oracle 8i on Windows 2000 and UNIX Environment.