SUMMARY:

• Senior Technical communicator diversely experienced in industries such as Pharmaceutical, Healthcare and Insurance, Commercial Real Estate and Retail Sales, State, Federal, and International Government.
• As an IT Service Management Foundations - ITIL professional - an internationally recognized for a superior approach that delivers a uniformed framework and methodology for Information Technology within any organization.
• Core competency skills is a focus on exceptional oral and written communication, digital media, leadership, teamwork, emotional intelligence, integrity, delivery excellence, critical thinker, self-motivated, influencer, collaborator, and trusted partner.
• A results-oriented professional with over fifteen years of IT knowledge and expertise. Innovative techniques to meet industry standards solutions.
• Instructional Design and Training document and media products.
• Knowledge management broker and architect enterprise and departmental access.
• Project and Resource Management capabilities.
• SalesForce software baseline preparation and capabilities.
• Information technology system, business requirements, and specifications documentation, step-by-step technical and user manuals with infographics and design and root-cause analysis, develop test strategy, conduct user acceptance testing, training, and implementing new processes and technologies.
• Proven effective interpersonal skills that evangelize positive cooperative and collaborative work relationships across multiple lines of business. Deliver real solutions and process analysis for client life cycle development initiatives.
• Forward thinking, customer-focused and leverage key business development opportunities.

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Business System Analyst

Responsibilities:

• Writedocumentation of current and future state processes
• Project scope policyholders, employees, and anyone from CA that has their data with Confidential for anything must be able to easily know what data Confidential has for them and be able to dictate how it is used and if it can be used
• Policy and system rewrites, legal and compliance projects,
• Develop business architecture using requirements such as scope, processes, alternatives, and risks.
• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Communicate client’s business requirements by constructing easy-to-understand data and process models.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
• Engage client to gather software requirements/business rules, and ensure alignment with development teams
• Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• Evaluate risks related to requirements implementation, testing processes, project communications, and training
• Identify and reconcile errors in client data to ensure accurate business requirements.
• Draft and maintain business requirements and align them with functional and technical requirements.

Confidential

Senior IT Security Analyst Global Risk and Compliance (GRC)Allegion

Responsibilities:

• Develop a risk assessment GRC Assessment for ISO 27001
• Monitor compliance for all appropriate regulatory requirements include NIST 800-171, NIST 800-53, NIST Cybersecurity Framework, ITAR, and GDPR
• Maintenance and reporting of key information security metrics
• Perform IT risk mitigation and remediation to address IT control deficiencies
• Identify IT security risks through audits and risks assessment
• Monitor regulatory environment for security risk impact
• Monitor IT risk programs and initiatives
• Updates to documentation of knowledge management

Confidential

Security Advisor Communications Liaison External Consultant

Responsibilities:

• Primary responsibilities involved reviewing, evaluating, and recommending a best practice process improvement strategy to current communications liaison IT Security communication requests. Added a document repository for knowledge management for shared services.
• Deliver strategic thought-leadership when advising key stakeholders, vendors, associates, and more.
• Maintain sensitive enterprise information security policies, technical standards, guidelines, procedures, and other elements of an infrastructure necessary to support information security in compliance with established IS controls.
• Manage Oracle Pulse content management internal communication initiatives in support of OCISO, Information Security Policy Management, various enterprise level includes non-technical divisions.
• Lead design with team, incorporate input and execute the preliminary design within a selected tool (i.e. SharePoint, OneNote and Excel).

Confidential

Senior Consultant

Responsibilities:

• IT Security Audit and Compliance - Create, edit and maintain Standard Operation Procedures using FISMA, ISO 27001 and GDPR standards
• Stakeholder interviews and gathered collateral in support of audit measures
• Compliance and international regulatory advisor in support of client security and operations.
• Perform security assessment and baseline preparation for FISMA Low and GDPR mandate
• Provide gap analysis, risk management and other related governance

Confidential

Responsibilities:

• Training development and all points maintenance of process, reference manuals, participant, instructional guides, job aids for Supervisors and Customer Service Representatives in support of Centers for Medicare and Medicaid Services (CMS). Collaboration with external/internal stakeholders to ensure 508 compliance standards. Provided editorial, proof and peer review during all cycle development through final publishing.
• Maintain quality client relationships as the trusted customer advocate.
• Assist in project scope, objectives and ensure technical feasibilities based on stakeholder requirements.

Confidential

IT Security Audit Advisor

Responsibilities:

• Middleware and Data Management Infrastructure - monitor security audit compliance and governance to ensure server, database and web environments adhere to Centers for Medicare & Medicaid Services (CMS) system standards. Create, edit and maintain Standard Operation Procedures using
• Acceptable Risk Standards (ARS) and Defense Information Systems Security Technical Implementation Guide DISA STIG controls. Infrastructure and monitoring of database and server platforms like PIMS, Siebel, Connect-Direct, Red Hat Linux, Solaris, etc. Monitor and communicate security vulnerabilities reported
• Prepare and analyze metrics and report updates for service desk
• Participate in multiple audits, assessments and provide required documentation evidence to auditors; assist configuration manager as needed.
• Collaborate, interview and gather specifics for content development for SOP management.
• Establish safeguards through internal testing of firewalls; monitor threats and disseminate communication outward to the team for proactive solutions or correction action plans.
• Managed change controls for midrange infrastructure group at CAB meetings.

Confidential

Technical Writer

Responsibilities:

• Developed Training Manuals for Salesforce Commercial Retail Sales Staff, Administrator Training Playbook which included templates, style guides, troubleshooting, how to reference, quick reference guide, Standard Operating Procedures (SOPs), and practice guidelines.
• Stakeholder cadence periodic reviews, release management, SME content development for phased in deliverables.
• Collaborated with other consultants charged with project management, scope, and risk management.

Confidential

QA Consultant Computer System Validation

Responsibilities:

• Managed computer system validation initiatives by project for multiple critical or non-critical systems and platforms included the Standard Operating Procedures (SOPs), practice guidelines governing Global Medical and Regulatory IT training.
• Oversight of all GMP (Good Manufacturing Practices), GCP (Good Clinical Practices) system validation document life cycle from development through compliance maintenance.
• Quality oversight for SDLC and validation projects through application risk assessments.
• Knowledge Management controls/practice of IT Quality Library and Electronic Storage.

Confidential

Senior IT Business Systems Analyst

Responsibilities:

• Business Integration analysis life cycle development and management.
• Assessed business needs against State Policy and Federal regulations.
• Collaboration with multi-layer program office staff, technical and business and vendor subjects
• Oversight for communication networks (includes facilitation of joint application design (JAD)) sessions and interviews, implementation requirements, project status reports, and oral presentations.

Confidential

Senior Systems Analyst

Responsibilities:

• Coordinate/support to multiple content managers in eCommerce, Service Desk, and Nursing divisions.
• Develop and design staff portal requirements toward training Help desk staff, eCommerce, Release Management, policies and procedure reference library.
• Re-imagine existing service delivery sites to bring greater presence in the marketplace and brand.
• Prepare web traffic analysis for various departments adhoc.
• Implement quality standards and trained content owners on best practices for web and content writing |editing.
• Ensured web content accuracy and taxonomy through all phases of development/analysis.
• Created and managed web content development by cross-functional teams; Assisted team members with completion of assignments.
• Produced executive level project dashboards; Provided gap analysis and SWOT analysis.
• Prioritized and rated projects based on ITIL maturity model methodology.
• Adhered to customer and project quality processes and documentation standards.
• Performed metrics and reporting analysis; dashboard development.
• Instructional eLearning and Computer Based Training Coordinator.
• Managed multiple internal websites including content, staging in test, and upload to production server.
• Site Administrator for business and IT web-interface; Web Development Life Cycle project management.
• Experienced coordinating cross-functional teams to identify, manage, and resolve issues or risks.
• Created End-user Job Aids for IT specific or business areas, documentation management; Training Material Development and Maintenance updates.
• Provided Implementation Support during software/hardware deployment.
• Baselined IT Service Management “As Is” Processes and assessed projects; Lead Business Process and Quality Improvement initiatives.
• Managed multiple projects on local and global level; Collaborated with business stakeholders and ensured high quality, on-time deliverables.
• Maximized efficiency and customer satisfaction by use of technology solutions to manage relationships between end- users, customers, and information technology areas.
• Wrote detailed functional specifications to translate business requirements into a technical roadmap for implementation. Consulted with stakeholders, defined the relevant business processes, and gained an understanding of the area’s information and technology needs.
• Leader/owner of the application project management lifecycle including solution management in application environments. Analyzed changing business needs and their impact on systems. Performed research and managed product vendor relationships.
• Recommended technology and software solutions, business case development strategy solutions and present recommendations management. Provided application analysis, functional design, and application configuration, testing and training for end users.