SUMMARY:

• Over 7 plus years of IT Experience in software development, 5+ years of experience in Salesforce development and Salesforce Administration, 2 years in Java technologies. Experienced in SFDC Workflow Automation, Formulas, SFDC Modules Data Management, Data Modeling, Validations, VisualForce Pages, Data Security, Apex Triggers, Apex Classes, Batch Apex, SOQL, SOSL, Process Builder and Approval Rules to support automation.
• Strong knowledge and experience in salesforce, Management and Production Support, including deployment and migration activities from Development through to production.
• Creation of Web Services in Salesforce to integrate our internal systems and other salesforce org.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email services, Approvals, Workflows, Reports, Dashboards, Tasks and Events,
• Integrated and Administered Salesforce for Outlook (SFO) for large end - user base.
• Hands on experience in writing batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Have good knowledge on Visualforce pages, Apex Classes, Apex Triggers, Batch Apex, SOSL, SOQL, Process Builder, Workflow, Visual Workflow, and Approval Rules, to support process automation.
• Expertise in developing UI components using Visualforce pages, Visualforce components, HTML, JavaScript, and CSS.
• Experience in E-commerce applications, online payments estimators, banking websites, and integrating salesforce with different applications like, BigMachines, IBM CastIron and Oracle.
• Experienced in developing HTML pages with Java script validation for Web to Lead, and Web to case.
• Extensive experience in business CRM process like Forecasting, Campaign Management, Lead management, Pipeline Management, Account Management and Case management.
• Developed Custom Controller, Extensions, Triggers, Test Methods, and Web Services.
• Expertise in Requirements Gathering, Analysis, Project Documentation, and acting as liaison between business and technical teams.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing and Service modules. Experience in data migration and integration using Data Loader.
• Created Visual Force Pages and components to render data from associated controllers and embedded Java Script and HTML.
• Worked with C++, Java, J2SE, JSP, and Servlets.
• Experience in web technologies like HTML, CSS, XML, JQuery, Bootstrap and JavaScript.
• Handled bulk data migration and integration using Apex Data Loader and Experience working with Web services technologies SOAP, Rest.
• Managed the integration of SFDC across various internal platforms
• Excellent communication and inter-personal skills, experienced working with both large and small teams.

TECHNICAL SKILLS:

Salesforce.com Technologies: Apex Classes, Apex Triggers, Batch Apex, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Change sets.

Salesforce.com Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Demand Tools, Force.com Excel Connector.

SFDC Integration Tool: Salesforce to Salesforce, Salesforce to Outlook, Salesforce to Gmail, Data Loader, IBM CastIron.

Web Development: XML, HTML, CSS, JavaScript, Angular JS, Visualforce.

Languages: Java, Apex, C, C++, SQL/PLSQL

Database: SOQL, Oracle, Neo4j

Operating Systems: Windows till 2010, Mac.

Web/Application Servers: Apache Tomcat, Web logic and IBM Web sphere

PROFESSIONAL EXPERIENCE:

Confidential, Windsor, CT

Sr. Salesforce Developer/Administrator

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Designed, developed and deployed Apex Classes Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Solutions, Knowledge, User specific Reports and Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created Junction Objects to establish connectivity among objects.
• Created modern Enterprise LightningApps combining Lightning Design System (CSS and Design Parameters), LightningApp Builder and Lightning Component features, Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Upgraded some Apps from SalesforceClassic to Lightning Experience to develop rich user interface and better interaction of pages.
• Developed Lightningapps using LightningComponents and made them compatible with salesforce1 mobile app.
• Member of Architect Board analyzing/documenting multiple salesforce environment: s to support data mapping, design, integration, build planning
• Involved in gathering requirements, developing UseCase Model, Class Diagram using Enterprise Architect.
• Implemented Email-to-Case, Web-to-Lead, and Web-to-Case according to the functional requirements.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.
• Experience in troubleshooting REST, SOAP and other schema errors from external WSDL files.
• Integrated the third party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com and developed own Web Services.
• Deployed solutions that support customer business processes and requirements using Sales force applications.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used various sandboxes for developing, testing and migrated the code to the production after UAT testing.
• Created Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

Confidential - Pittsburgh, PA

Salesforce Developer/Administrator

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed POC of Customer Portal in Salesforce platform as Proof of Concept for Procter & Gamble Customer Business Group
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created business requirement document (BRD), functional (FDDs), technical requirement specification (TDDs) for application development
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
• Customizing the existing Apex classes and Visual Force pages for better performance.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic
• Maintaining data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.
• Developed complex Apex batches to clean up the offers data
• Created Use Case Survey documents in close coordination with Rational Unified Process mentors and drove the approval process across project stakeholders through review meetings.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process
• Conducted Joint Application Development (JAD) sessions with IT teams. Identified the Key Changes, and participated in Stakeholder Management meeting for effective communication.
• Created the workflows for automated lead routing, lead escalation, alerts, and custom coaching plans.
• Migrated leads, accounts and contacts to the Sales Cloud with help CastIron WebSphere.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Designed various Custom Reports and Dashboards for different user profiles based on the need in the organization.
• Worked with the development team to implement Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.

Confidential, St. Louis, Missouri

Salesforce Developer/Administrator

Responsibilities:

• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Visual force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined look up and master-detail relationships on the objects and created junction objects to establish connectivity among objects defined look up and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Developed dynamic Salesforce.com Visual force pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process
• Worked in Administration, Configuration, Implementation and Support of service max and Sales force applications.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Confidential

Java J2EE developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.
• Wrote a controller Servlet that dispatched requests to appropriate classes
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP
• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.
• Used JDBC to communicate with database.
• Deployed the application on Tomcat server at client locations.

Environment: Java 1.4, Servlet, JSP, HTML, PL/SQL, Java Script, Apache Tomcat, Eclipse,MySQL, GIT Version.