Customer Service Executive Resume

SUMMARY:

Seeking a challenging position in an esteemed company where I can utilize my al qualification & experience To explore my inner potential, put my knowledge to practice and to see work come alive. And to get a good exposure to a well - established organization’s system that provides a good platform for my career.
Always keen to learn & enhance my present skills to conquer the professional and practical approach towards the present scenario of a competitive and taut market.
Perfect blend of verbal and written communication skills.
Highly adaptable, mobile, positive, resilient, Confidential t and a quick learner.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Capable of working both independently and as part of a team
Goal-oriented individual
Resourceful team player who excels at building trusting relationships with customers and colleagues.

WORK EXPERIENCE:

Confidential

Customer Service Executive

Responsibilities:

Worked as a Customer Service Executive, dealing with American customers, solving queries on internet problems (Dial up).
Giving information about antivirus and firewall for customers to keep there computers protected.
Providing customer satisfaction and first call resolution
Actively participated in all the Team activities.
Always met 100% Compliance and Quality throughout my tenure
Have been ed the best CSE for two consecutive months (September & October 2007) for maintaining highest quality and lowest AHT.

Confidential

Sr. Customer Service Executive

Responsibilities:

Worked as a Customer Service Executive, dealing with American customers, solving queries on internet problems both DSL & Dial up.
Giving information about antivirus and firewall for customers to keep there computers protected and also up-selling similar products.
Work closely with the management in giving on floor to new heir.

Confidential

Sr. Business Development Executive

Responsibilities:

Coordinating with Clients.
Cold Calling to meet the given targets.
Handling a Team of 13 people.
Interacting with the team and motivating them to deliver numbers so that clients expectations are met.
Work closely with the management in giving on floor to new heir.