Operations manager/Scrum Master Resume

SUMMARY:

Nowadays, a cross section of business institutions seek to become Agile in an effort to attain a shorter time to market, better quality, higher productivity and an attractive work climate.
As an agent of change, seasoned IT, business administrator, and project manager, I noticed this change and smoothly became part of the agility.
Since 2011 that I became a Scrum master and Agile coach, I have accomplished servant - leader capable of delivering large-scale software on time. Budgeting effectively as well as collaborating, facilitating, leading and coaching multiple Scrum teams.
Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
I am a certified Scrum master, as well as have a strong background in JIRA confluence, and SAFe (Scaled agile).

EXPERIENCE:

Confidential

Operations manager/Scrum Master

Responsibilities:

Five years of experience as a Scrum Master in a firm diligently applying Agile Scrum principles, practices, and theory.
Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.
Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
Focused on getting the work done without coercion, assigning, or altering the sprint backlog.
Facilitating discussion, decision-making, and conflict resolution.
Assisting with internal and external communication, improving transparency, and radiating information.
Guiding the team and organisation on how to use Agile/Scrum practices and values to delight customers.
Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.
Led powerful redesign of development and release process of a global distribution application in 2 weeks sprint, increasing communication and deliverables by 92%.
Enhanced associates’ performance through mentoring and training on Agile Scrum project management methodologies & technical skills.
Guided & mentored junior team member to become Certified Professional scrum masters within 8 months.
Created contingency plans and risk management protocols for new product line using the scrum management protocols.

Confidential

Production Management

Responsibilities:

Managed projects graphs and timetable including status reporting, estimating project hours, and project remaining hours.
Tested and verified new products applications user ability enhancement
Oversaw the development of new product line of Web-based digital and imaging applications.
Developed technical platform, marketing, and business partnerships
Supervised virtual team of 30 people in US, Canada, Japan and Ukraine
Conducted executive briefings and cross-group updates for management, clients, and partners.
Created contingency plans and risk management protocols for new product line.
Conducted executive briefings and cross-functional group updates for management, clients, and stakeholders.
Partner with management throughout departments to develop viable and effective business strategies.
Supervise operations of company to ensure corporate vision is managed and realized on a day-to-day basis.
Strategize financial, organizational, and commercial success of the company through continual development and improvement.
Supervised workers in company to ensure that all operational functions were carried out properly and effectively.
Trained staff throughout entire company in correct procedures for basic operational tasks and responsibilities.
Partnered with other managerial staff to optimize the effectiveness of management team and strategized new ways to lead company.
Partner with management throughout departments to develop viable and effective business strategies.
Represent company at international seminar, conferences, and business developments.
Prepared power point presentations (PPP) for the training of affiliated and client companies.

SKILL:

Computer Skills: Windows, Linus, Safari, Microsoft, SPSS, NVivo, and JIRA

Language Skills: English, French, and Thai

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