TECHNICAL SKILLS:

• Salesforce Sales Cloud
• Service Cloud
• Community Cloud
• Marketing Clouds
• Salesforce Standard and Custom Apps
• Objects
• Fields
• Custom Button
• Custom Formula field
• Page layout
• Workflow and Approvals
• Field Updates
• Email Alerts
• Process Builder
• Flow
• Validation Rules
• Schema Builder
• Visual WF
• Security Controls
• Global Actions
• Email to Case and Web to Lead functionality
• Analytical Snapshots
• Inbound/Outbound change set
• Salesforce security
• Chatter
• Mobile Administration
• Salesforce for Outlook
• Custom Report Types
• Schedule Reports
• Custom Reports and Dashboards
• Import Wizard
• Data Loader
• Apex
• Visualforce Pages
• Domain Management
• SSO
• Social
• Outlook Integration
• and Various App Exchange
• Lightening
• Knowledgebase
• CTI
• Omani Channel
• Integration with Marketing Cloud
• NetSuite
• TFS and CPQ etc.

PROFESSIONAL SUMMARY:

• Salesforce.com Administrator/Business Analyst with 8 years of experience. Successfully integrated Marketing Cloud, NetSuite, Adobe Sign, Avalara, CPQ, TFS and various app exchanged installed, upgrade.
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements.
• Ability to define and communicate the “big picture” in terms of the solution (both functional and technical components) and break it down into smaller manageable work units.
• Excellent verbal and written communication skills, interpersonal, organizational, and relationship building skills.
• Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality.

WORK EXPERIENCE:

Confidential, MD

Salesforce.com Administrator

Responsibilities:

• Due to unique nature of customer needs, project was initiated to create solution to manage growing business complexity while meeting customer requirements.
• Salesforce platform was used to for mainly Sales and service business processes. We used Sales cloud and Service cloud.
• I was responsible for administration of both clouds as well as user training and troubleshoot.

Confidential

Salesforce administrator/Business Analyst

Responsibilities:

• Implemented of best practices for analysis, design and development on Salesforce platform. Provided user training program on new functionality.
• Responsible for successfully designing, implementing and integrating various internal business needs into Salesforce org, through effectively leveraging data and resources from various existing external and internal platforms.
• Designed, implemented, monitored, and governed Service Level Agreements (SLA’s) as it relates to business stakeholders, customers, and executive leadership.
• Demonstrated experience designing and deploying custom developed solutions on the Salesforce platform. Provided updates throughout the development cycle.
• Ability to juggle multiple priorities simultaneously and take initiative. Act as the primary contact and provide viable options from Salesforce platform.
• Configured sale CPQ quote process. Configured Products, Product Options, Option Constraints, Features. Created standard and customized quote templates. Managed Pricebook and Products as per business requirements.
• Configured product catalog and price book with customer expectations, business priorities.
• Worked with NetSuite Developer to streamline business process and full integration life cycle.
• Integrated Marketing cloud with salesforce as per Marketing requirement. Successfully created and trained Campaigns from Salesforce Campaigns and Marketing Cloud Email Studio.
• Customized salesforce.com to build a complex set of functionalities to support business processes for sales, marketing, service, operation, support etc.
• Automate case management and lead management using record types, support processes, queues, assignment rules, validation rule, auto response e - mail template, escalation rule and auto response rule.
• Implemented Single Sign On, Knowledgebase, CTI, Omani Channel.
• Data.com and other salesforce data cleansing process implemented.
• Created and manage competitor process for sales reps. Contract management process for our VARs/Partners, Asset management process for Accounting and service users.
• Built reports and dashboards and Scheduled for business and customer stakeholder community.
• Managed Salesforce security including roles, profiles, sharing rules, workflows and Public groups.
• Managed User’s requirements with their day to day task and trained for new functionality.
• Created communication template and page layout based on record type. Train users to send out mass emails, how to use salesforce activity, Outlook integration and Salesofrce1.
• Managed Salesforce customer and Partner Portals. Migrate from Portals to Communities.
• Monitored data import, workflow rules, case escalation, and status of mass email for organization.
• Installed various applications from AppExchange.
• Develop training curriculum and deliver training sessions to the solution's end users
• Managing and monitoring all applied patches, fixes, as well as upgrades to existing solutions on Salesforce platform.