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Customer Service Representative Resume

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Tempe, AZ

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OBJECTIVE:

  • Energetic, multi - tasker with exceptional problem solving skills looking for a position in all

PROFESSIONAL EXPERIENCE:

Customer Service Representative

Confidential, Tempe, AZ

Responsibilities:

  • Negotiate payment arrangements on inactive Verizon accounts
  • Update customer credit reports
  • Take payments
  • Maintained QA, payment securement, and adherence goals

Customer Service Representative

Confidential, Tempe AZ

Responsibilities:

  • Assist Customers with online order
  • Sales
  • Maintained QA, sales, and adherence goals

Customer Service Representative

Confidential, Tempe, AZ

Responsibilities:

  • Assisted home owners with mortgages and escrow accounts
  • Sales of additional banking products and services

Residential Energy Sales

Confidential, Tempe, AZ

Responsibilities:

  • Residential energy sales for clients in Texas
  • Converted minimum of 35% of incoming calls into net sales
  • Achieved at least 100% of sales goals monthly
  • Consistent performer ranking in top tenth percentile
  • Maintained QA and adherence goals

Payroll Specialist

Confidential, Tempe, AZ

Responsibilities:

  • Payroll and HR database maintenance
  • Processed payroll, issued off cycle payments, and recaptured over payments
  • Resolved tax issues by processing W2 corrections
  • Quality assurance
  • Processed I-9 documents
  • Provided employment verification letters for immigration and adoption
  • Supervision and of Customer Service Representatives

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