Careers Specialists & Tech Assistant Resume

OBJECTIVE:

To acquire position in management as a company trainer of either employees and/or customers.

SUMMARY:

Excellent Customer Service skills.
Self - driven, multitasker that thrives in a fast paced, constantly changing environment.
15+ years of Management experience both in an office environment, retail, and call center environment.

TECHNICAL SKILLS:

Computer skills: - Microsoft Office, QuickBooks, Google Suites and Google Drive, Most Internet browsers, iSymphony, Accession Communicator, Telax, GoToMeeting, Join Me, Team Viewer, and a large variety of Malware and Antivirus programs.

PROFESSIONAL EXPERIENCE:

Careers Specialists & Tech Assistant

Confidential

Responsibilities:

Recruiting, Onboarding, and Virtual Tech Installs for new employees as well Offboarding process of employees
Designed templates, created & implemented company policies and procedures.
Issued & maintained records of employee credentials for call center phone lines.
Troubleshooting agent tech issues with computers, internet, audio, or company programs and reporting the findings to the proper departments.
Helped build and maintain company team sight on Google Sites

Operations Supervisor-Home Based Call center

Confidential

Responsibilities:

Managed the call center daily: Call volume, location queues, staffing, & Manager Lines
Responsible for team monthly and Quarterly sales and quality assurance scores
Maintain both team and individual goals by coaching, mentoring and documenting their sales and QA growth and future goals
Implemented & maintained our online GDrive company access reports, files and folders for easy quick access to anything that they need to complete their jobs.
Came up with new ways to build team environment when they couldn't see each other.

Sales & Service Specialist

Confidential

Responsibilities:

Supervisory paperwork, & duties such as new employees, maintaining records, helping employees meet goals as well as maintaining my own goals with % consistency.
Customer Service requests, problem solving, new account openings, & lobby leading.
Sole custodian of the ATM. Responsible for basic maintenance that included filling, removing, and balancing of money within and updating all documentation and reports of said machine.

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