SUMMARY:

• Professional Business Analyst with fifteen plus years of experience including process engineering ( Confidential - Confidential, Confidential, Confidential ), requirements gathering (domestically and internationally using various tools including Rally and JIRA), testing, use-case development (Rally), e-Commerce ( Confidential, Confidential, Confidential ), Program coordination, project coordination and project management (AEPM, Method1, Agile and waterfall) responsibilities in mainframe and client server based environments at numerous fortune 500 companies. Able to see the "big picture" and align project strategies with overall business plan while using effective leadership, team motivation and customer relation skills.

PROFESSIONAL EXPERIENCE:

Confidential / MatrixCharlotte, NC

Lead Business Systems Consultant 6 / Consultant

Responsibilities:

• Created Business Requirements Documents
• Created Project Definition Document
• Created Solution Design Document
• Created Traceability Matrix
• Created RACI
• Created Risk Analysis
• Created Statement of Work

Confidential, Charlotte, NC

IT Business Analyst / Consultant

Responsibilities:

• Interfaced with international client systems/customers and acted as their customer interface point as the lead Business Analyst.
• Developed workflows and procedures.
• Created Process Flows
• Created Scenarios
• Created Business Requirements Documents
• Created High Level Design Documents
• Created Systems Diagrams
• Responsible for change management and issue resolution to assure that all aspects of a project were in compliance with the business requirements.
• Created Use Cases
• Led collaboration sessions Managed, analyzed, and proposed business alternatives for project and client change requests and issues based on feasibility, risk, timing, and organizational impact.
• Systems Cost Evaluation
• Attestation Letters

Confidential, Charlotte, NC

Business Systems Consultant / Consultant

Responsibilities:

• Interfaced with client systems and acted as their customer interface point as the lead Business Analyst.
• Developed workflows and procedures.
• Created Process Flows
• Created Scenarios
• Created Business Requirements Documents
• Responsible for change management and issue resolution to assure that all aspects of a project were in compliance with the business requirements.
• Created Use Cases
• Led collaboration sessions Managed, analyzed, and proposed business alternatives for project and client change requests and issues based on feasibility, risk, timing, and organizational impact.
• Responsible for Payment Risk for Disbursements, Zero Balance Accounts, Cutoff Time and End Of Day, Urgent, Non-urgent, and Cash Vault

Confidential, Charlotte, NC

Lead Business Analyst / Consultant

Responsibilities:

• Created OnBase Business Requirements Document
• Created Cash Notices Business Requirements Document
• Created Current Process Flow

Confidential, Charlotte, NC

Business Systems Consultant 6 / Consultant

Responsibilities:

• Created non-functional requirements.
• Created User Stories from previously collected functional requirements.

Confidential, Charlotte, NC

Lead IT Business Analyst / Consultant

Responsibilities:

• Analyzed business needs and developed user requirements.
• Responsible for change management and issue resolution to assure that all aspects of a project were in compliance with the business requirements.
• Interfaced with client systems and acted as their customer interface point as the lead Business Analyst.
• Managed, analyzed, and proposed business alternatives for project and client change requests and issues based on feasibility, risk, timing, and organizational impact.
• Developed workflows and procedures.

Confidential, Charlotte, NC

IT Process Specialist / Principle Consultant

Responsibilities:

• Responsible for the creation and formatting of content.
• Responsible for managing content change.
• Coordinated with Confidential - Confidential and Confidential on content creation.
• Assisted with code changes related to the IT Accelerate website.
• Responsible for requirements gathering for the Project Repository Automation project.
• Led requirements gathering meetings.
• Led solution resolution meetings (tool analysis - SharePoint)

Confidential

Testing Services Impact Coordinator / Senior Consultant

Responsibilities:

• Coordinated environmental changes in non-Production and environments.
• Supported the testing efforts by obtaining deliverables from the development teams as it pertains to Integration Testing.
• Ensured all defined Service Level Agreements are met.
• Managed the process for the Test Change Advisory Board.
• Ensured compliance and approves all environmental change requests entered through Service Now.
• Maintained the Incident Dashboard.
• Assisted with the production and maintenance of policy and procedural documentation for the team and for the customer base.
• Assisted with the change control procedure for release software in the Acceptance Test environment
• Assisted with code changes related to the Testing Services internal website.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• A member of the Corporate Investment Banking Technologies team responsible for the development of programs related to the Corporate Investment Banking lines of business.

Confidential

Senior Business Systems Analyst / Consultant

Responsibilities:

• A member of the Business Services Management team responsible for the development and implementation of pilot projects related to the Business Services Management program.

Confidential

Business Systems Analyst / Consultant

Responsibilities:

• A member of the Technology Solutions Department responsible for the development and implementation of programs related to the Corporate and Institutional Trust lines of business.

Confidential, Richmond, VA

Business Systems Analyst / Consultant

Responsibilities:

• A member of the Mortgage Technologies group responsible for the development and implementation of programs related to the Alternative Credit Line of Business.

Confidential, Richmond, VA

Senior Business Systems Analyst / Consultant

Responsibilities:

• A member of the Direct Marketing Center team responsible for the development and implementation of programs related to the Card Group division.

Confidential, Weston, FL

Business Systems Analyst / Consultant

Responsibilities:

• A member of the GRACE (Global Risk Automation and Credit Engineering) team responsible for the development, implementation and testing of automation programs related to the Consumer Card Group.

Confidential, Jacksonville, FL

Business Analyst / Consultant (E-Commerce Division)

Responsibilities:

• A member of the E-Commerce EMPOWER web development team responsible for Development, Implementation and testing of web based product management tools.

Confidential, Richmond, VA

Business Systems Analyst / Consultant

Responsibilities:

• A member of the Lotus Notes Solution Center team responsible for the development, implementation and testing of created/purchased systems and products related to the Lotus Notes Platform.

Confidential, Golden, CO

Product Manager / Consultant (E-Commerce Division)

Responsibilities:

• Short-term project to serve as main contact for conversion and enhancement of internet based customer interface for government credit card system.

Confidential, Englewood, CO

Business Analyst / Consultant (E-Commerce Division)

Responsibilities:

• Lead Business Analyst for development of single sign-on web based security application. Also served as main contact for conversion of Internet based customer access interface for CARE system to newer technologies.