Business Information Manager Resume Oakley, Ohio - Hire IT People

SUMMARY:

I am a rambunctious customer oriented individual who is seeking a fulltime position in a customer service representative position.
Easily obtains information to understand customer’s problems and expectations
Empathically interacts with customers to ensure customer satisfaction and retention
Thoroughly researches all available data to ensure complete understanding and extent of problem
Documents processes used to correct issues to ensure co - workers can understand the original problem and corrective action that was taken
Always maintains a professional demeanor in all situations
While customer oriented, also loyal to employer
Trustworthy with high level of integrity
Creative in thought process and resolution
Good decision maker
Most recent experience as both an Anthem Broker Service Representative and a Health Plan Advisor as a result of my third year working on six month temporary assignments.
Received accolades from subscribers and brokers for level of customer service provided. Discovered a glitch in the logic of employer’s electronic processing of records passed from the state healthcare insurance exchanges. This glitch negatively impacted innumerable members and brokers, and generated numerous calls to Health Plan Advisor and Broker Service Call Centers. In past year discovered another glitch in electronic processing logic which erroneously overlaying the customer’s chosen healthcare insurance policy with inaccurate policy. This glitch impacted hundreds of customers. Ten plus years’ experience in the development and implementation of interactive and various batch systems, client server and web based applications, specializing in insurance and healthcare related projects. Functioned as Business Information Manager, Program Manager, Project Leader, and Business Systems Analyst. Full Project Life Cycle experience. Additional experience in disability claim processing and actuarial functions.

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Business Information Manager Resume

Oakley, OhiO

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