SUMMARY:

• Senior leader in BI, Data Warehousing, Enterprise Information Management and Application Management with experience in Technology, Consulting, Finance and HealthCare industries.
• Distinguished experience in managing complete data warehouse, Business Intelligence, reporting and analytical, BI application projects with complex budgets greater than $50MM including global implementations in over 18 countries across Europe and Asia.
• Extensive experience in creating Business Intelligence Competency Center's (BICC) including a cross - functional team staffed for supporting and promoting the effective use of business intelligence across an organization spanning both IT and the business.
• Successful and strong advocate for a solid BI program with the proven ability to bridge the gap between the business and the IT teams who are accountable for delivering BI solutions. Ability to work across all levels of the organization and navigate political environments to define and implement a successful BI strategy, framework and governance.
• Responsibility have included enterprise BI architecture, strategy, framework and capabilities including operational reporting and analytical solutions, OLAP analysis, dashboards, advanced analytics as well as data management and data warehousing.
• Big Data and Predictive Analytics
• Enterprise BI architecture standards
• Standardization of tools/capabilities including self-service BI
• Enterprise architecture solution design
• Architectural governance and standards
• Data architecture and management
• Proven track record in management for large teams and providing strategic direction. Managed large scale outsourcing delivery. A professional who has the ability to bridge the gap between business objectives and technology solutions, ensuring that the organization’s goals are met using financially and technologically sound solutions.
• Business-savvy professional with an Information Management and BI background within the Technology, Consulting, Finance and HealthCare industries
• Deep experience in managing complete data warehouse, reporting and analytical projects with complex budgets greater than $50MM including implementations in over 22 countries across America, Europe, Asia
• Extensive knowledge and practical skills in all facets of IM IT applications with a talent for creative thinking, conceptualization and communication
• Responsible for creating a Business Intelligence Competency Center (BICC) including a cross-functional team staffed for supporting and promoting the effective use of business intelligence across an organization
• Outstanding experience and expertise in execution leadership, program management and championing business sponsorship across all aspects of information utilization in organizations
• Well-developed communication and interpersonal skills and ability to liaise with people from diverse backgrounds

TECHNICAL SKILLS:

Technical: MS PowerPivot/PowerViewTableau, QlikView

PROFESSIONAL EXPERIENCE:

Business Intelligence

Confidential, San Diego, CA

Responsibilities:

• Business Intelligence expert responsibility for enterprise BI architecture, strategy, framework and capabilities including operational reporting and analytical solutions, OLAP analysis, dashboards, advanced analytics as well as data management and data warehousing including:
• Defined a set of usage guidelines:
• Assist a project group make the right decisions while selecting the proper set of front-end Business Intelligence tools
• Leverages the strategy of using SAP and SAS as the two main platforms for supporting Business Intelligence development activities in conjunction with other Information Architecture artifacts to ensure a cohesive BI solution (i.e. Data Integration Patterns, Information Sourcing Access Patterns, Data Quality Framework)
• Assist in the Planning / Solutioning phase of the Enterprise Project Management Methodology
• Standardization of tools/capabilities including self-service BI including:
• Extensive proof of concept and scalability specific to data visualization and ADV including architecture
• Enterprise architecture solution design solution expertise including Payment Innovation, Cost of Care and Individual Business application design, mobile technologies and architecture
• Architectural governance and standards including pragmatically implementing BI standards to reduce overlapping tools, lower costs, and maximize the benefits of B while creating and defend standards based on functional capabilities, infrastructure requirements, vendor criteria and total cost of ownership
• Primary lead and management of the IM BI Continuance Improvement program joint effort with EIM, IT IM, Confidential /IBM Teams to:
• Address multiple critical issues in production Information Management systems
• Complete series of diagnostic assessments with applicable strategic partners to understand the root cause
• Implementation of short-term tactical fixes, while laying out a plan for longer-term sustainable changes
• Developed strategy and design to address need for enterprise semantic layer to provide:
• Business functional specific logical view of Enterprise information for corresponding functions information processing
• Maintain single source of truth for key PHI information, integrate key business information with unique identifiers to link mission critical data relationship for all Lines of Business (LOB) such as “Right Member à Right provider à right set of Claims à Right Consumer insights “
• History and Analytics and enable consistent ‘meaning’ (standard) of PHI information across all LOBs
• Management oversight of SAS infrastructure and solutioning teams comprised of members that are SAS solution engineers as well as system administrators responsible for
• The end-to-end support of the enterprise SAS infrastructure and software
• Migration from PC SAS to SAS Enterprise Guide
• Development of Executive committee for support and governance while reducing our annual license spend by 2MM and inappropriate users/usage by 5,000 users
• Development of comprehensive BI strategy, strategy map, framework and competency center approach to:
• Define the people, processes and technologies that need to be integrated and aligned to take a more strategic approach to BI
• Develop and implement a plan to surface key decisions, integration points, gaps, overlaps and biases that may have not otherwise been prepared for
• Include all aspects of a BI framework: Processes, organizational structure, sponsorship and governance not focused on technology, specific departments or solutions
• A portfolio of BI and Analytic capabilities/technologies needed to meet the diversity of requirements
• Strike a balance of creating standards and allowing a variety of technologies to meet business needs

Advisory Consultant

Confidential, Aliso Viejo, CA

Responsibilities:

• Advisory Consultant for both DI as well as BI, dedicated WellPoint/ Confidential with responsibility for collaboration on operational reporting and analytical solutions, OLAP analysis, dashboards, advanced analytics as well as data management and data warehousing including:
• Solution design and architecture
• Architectural governance and problem solving
• Data architecture and management
• Sales and socialization of solutions
• Business relationship management from a technology and solution perspective
• Enable the project team to effectively use and leverage clients current architecture, business processes and standards

Executive Director, Business Intelligence

Confidential, San Francisco, CA

Responsibilities:

• Responsible for implementation and business adoption of Business Intelligence including new advanced analytic tools, the creation of BI Competency Center and overall BI architecture including:
• Sun setting legacy information solutions
• Governance including user group and stakeholder engagement
• Standardized tool set and architecture
• Defining BI strategy and framework
• Assured data integrity including metadata management and consistent business metrics
• Established clear requirements and directly managed testing for all new data warehouse functionality, tools and major BI applications
• Managed end user and support for information applications
• Provided consulting and mentoring of end users to assure the conversion of data sources and tools meets the adoption plans schedule and allows the retirement of inefficient data marks and applications. Ensured effective high touch centralized support for this conversion effort.
• Assured service level agreements are established and met by the IT organization. This includes delivery of new capabilities with effective architecture, design, testing and deployment. Ensures a stable infrastructure, capacity planning, support of software updates and capacity planning.

Executive Director, Business Intelligence

Confidential, Pinellas Park, FL

Responsibilities:

• As the Acting Director, defined and monitored the implementation of BI strategy for North America and was responsible for consistent BI development, standards, technology assessment, knowledge management, best practices and business analytics expertise. Acted as a liaison between IT and the business while managing standards and best practice development
• Held key understanding of the business and informed the project team about how data was currently being used within the organization and transformation or business rules that applied to the data.
• Lead various efficiency studies that built the business case for comprehensive Sales and Marketing DW as well as the need for a BICC. These recommendations were presented to the Board of Directors and paved the way for the development of a Sales and Marketing Data Warehouse (SAS v9) and Market Mix Modeling.
• Provided advanced analytics including data mining and statistical modeling. This resulted in marketing budget optimization specific to Consumer PR with savings of over $3M
• Integrated information silos into an enterprise-wide view. This resulted in enterprise acceptance of the need for data governance and consistency, thus providing the BICC with a “legitimized” business mandate.
• On committee with executive leadership providing strategic direction and facilitation across all technology initiatives from an information perspective
• Involved in technology strategy and planning including tool evaluation and recommendations
• Lead architecture and solutioning of an enterprise wide CRM solution working closely with internal and external resources supporting business across North America, EMEA and Asia
• Managed a team of 111 onshore technology resources across development, data quality and maintenance of Commercial applications

BI Program Director, Business Intelligence

Confidential, Pinellas Park, FL

Responsibilities:

• As the Business Intelligence Program Director, owned and successfully managed overall BI portfolio of engagements, driving overall strategy and execution including:
• Financial Accountability for BI portfolio (Revenue Generation, Forecasting, and Profitability
• Managed resource allocation and utilizations
• Identifying and mitigating project/program risks
• Addressed operational issues related to specific engagements, including expenses and staffing
• Developed strong relationships within the business organizations which resulting in bridging the gap between IT and the Business through quality work and thought leadership
• Lead meetings with executive level personnel creating and delivering persuasive presentations which resulted in the success of obtaining approval to retire legacy data warehouse
• Managing several projects as one cohesive client program including nationwide rollout and adoption of CRM, SAS Web Portal and Dashboards
• Efficiently managed expectations and communications flow as it related to production and internal project teams negotiating and resolving high level issues and escalating when appropriate

Business Intelligence Platform Senior Manager

Confidential, New York, NY

Responsibilities:

• As the Business Intelligence Applications Manager for Global Sales and Marketing, was responsible for promoting the value and the potential of Business Intelligence within the organization and ensuring that BI project aligned with corporate strategies and met business requirements including:
• Data quality and data integration.
• Managed cross-departmental initiatives to address data issues such as defining data ownership, creating data quality improvement programs, performing business meta data management then developed and implemented data management strategies that ensured the delivery of information.
• Provided direction and recommendations for all technical projects and applications including globalization of a CRM solution (SalesLogix) as well as reporting, analytics and dashboards for all Directors, Marketing and Financial Consultants
• Defined the Business Intelligence as well as Analytical Intelligence strategies and linked them with the corporate strategy including establishing and monitoring key performance indicators (KPI’s) for the success of the BI strategy