SUMMARY

• Over 7+years of IT experience in software development and over 4 +years of experience in Salesforce.com CRM that includes Administration, Configuration, Implementation, Development and Support activities.
• Experience creating custom objects and integrating existing desktop and web apps with legacy mainframe systems.
• Good knowledge of Sales Cloud, Service Cloud, Chatter, Marketing, Salesforce Mobile, Customer Portal and Partner Portal and recommended solutions to improve their processes using salesforce.com.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, Salesforce
• Proficiency in SFDC Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Approvals, Workflows, Validation rules, Reports, Dashboards,
• Experience in Data Migration using Import wizard, Apex Data Loader and JitterBit Data Loader.
• Experienced in web technologies like HTML, XML, CSS, and JavaScript.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• Knowledge in integration with CastIron, Informatica on Demand, SAP PI, Yellowfine
• Good experience in working with off shore teams and coordinating with business and offshore to meet the requirements
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Salesforce.com Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, and Opportunities.
• Developed various Custom Objects, Components and Visual Force Pages.
• Worked on creating and assigning Profiles, Field level security, Roles, and Public Groups for the users.
• Developed Validation Rules, Workflow Rules, and Approval Process on the object to achieve the functionality as per the business requirement.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created custom Dashboards and gave accessibility to dashboards for authorized people.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company.
• Used sandbox for testing and configuration, assisted in deploying to the production system.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, App exchange, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, CastIron, SOAP API, YellowFin, Customer Portals, Eclipse IDE, Windows XP.

Confidential, Pittsburgh, PA

Salesforce.com Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Triggers, and validation rules for various functional needs in the application.
• Created custom objects and Lookup relationships associated to Cases.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, email alerts, field updates to implement business logic.
• Written Test Classes for unit testing.
• Worked with QA to prepare test cases for and testing the functionality of the software.
• Created custom cloning for the record by copying certain field sections of the record and creating as a new record after modifications.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Worked on prioritizing the records based on the business requirements.
• Developed and deployed workflows and approval processes for custom objects for different request types as per the requirement.
• Created permission sets to give access to certain users depending on the business criteria.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Responsible for migration of code from sandbox to production environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Reports, Custom Objects, Custom Tabs, Email Services, SOAP API, REST API, Informatica On Demand.

Confidential, Boston, MA

Salesforce.com Developer

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects. generating auto Reports.
• Implementing Webservice (Rest API) between 3 salesforce Orgs to send and retrieve some information based on some criteria.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Handled different Integrations with other platforms.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Updated with all the versions up to summer 2012.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Programmer Analyst

Responsibilities:

• Designing user interfaces, animations and graphics for Web-Based Training (WBT) projects
• Used various transformations like Filter, Expression, Sequence Generator, Update Strategy, Joiner, Stored Procedure, and Union to develop robust mappings in the Informatica Designer.
• Extensively used pre-session and post-session variable assignment for simulating multi-threading scenarios for Load balancing and performance improvement.
• Developed, tested and migrated Informatica ETL mappings for OLTP AND OLAP systems and Executed Stored Procedures from Source Qualifiers and SQL transformations and used the return data set in the mapping.
• Extracted the data from the flat files and other RDBMS databases into staging area and populated onto Data warehouse.
• Extensively used Parameter file to override Mapping parameter, Mapping Variables, Workflow Variables, Session Parameters, FTP Session Parameters and Source-Target Application Connection parameters.
• Created various Documents such as Source-To-Target Data mapping Document, Unit Test Cases and Data Migration Document.
• Involved in profiling on all PII data and created scorecard with help of Informatica Data Quality tools
• Extracted data from data warehouse to feed downstream systems.
• Led a 4 member team at Onsite and organize weekly calls with management team to provide periodic status update and issues
• SkillSoft LMS administration, creating user hierarchy, interacting directly with vendors, analyze and implementation of new tools, create learning paths, publish content on LMS, generating usage reports
• Developing presentations using Flash
• Developing process documents for SkillSoft LMS and other e-learning tools

Environment: Flash Action scripting (AS 2.0), Flash CS4, Adobe Captivate and Adobe PhotoShop, Windows NT, 2000, XP. IE 5.5 and 6.0

Confidential

Programmer Analyst

Responsibilities:

• Created sessions, configured workflows to extract data from various sources, transformed data, and loading into data warehouse.
• Handled batch, feed and online failures in Mainframe jobs and provided temporary and permanent code fixes
• Involved in Performance tuning at source, target, mappings, sessions, and system levels.
• Developed mapping parameters and variables to support SQL override.
• Development and testing of ETL processes and components using Informatics Designing, Coding and Unit testing in Mainframe and respective ETL mappings in Informatics Power Center.
• Analyzed the batch and online issues and suggested code fixes
• Maintained stored definitions, transformation rules and targets definitions using Informatics repository Manager
• Coordinated with Onsite team and developed and tested the changes
• Involved in Informatica administrator team to involve in installation of Power Center Server, Power Center Client, Creating and Configuring Services, Power Center Repository Service administration, Managing domain folders, users, permissions and logs, Repository Management, Repository Security and Folder Setup.

Environment: Informatica Power Center 7.1/8.1, Windows NT/2000, Oracle 9i, Quality Center, Teradata, ERwin, SQL server, Sybase, Toad, SQL, PL/SQL