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Sr. It/ops Program Manager Resume

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Mountain View, CA

SUMMARY:

  • I am currently seeking a challenging position with a progressive company on a long term basis. Executive leadership experience managing 55 direct reports. I have strong written and oral communication skills blended with excellent problem solving and change management skills. I have over 18 years of demonstrated ability to thrive in complex changing environments while managing competing priorities I have excelled in working with Vendor relationships and multi - national, globally diverse staff. I have held executive positions reporting to the highest levels of corporate management. In the position of Confidential ’s FastTrack Program Manager, leading staff and partners with Office 365, Office 2016, OneDrive, Azure AD, and MS Cloud security deployments. I am a recognized leader in Enterprise Mobility Suite deployments under some of the most difficult of conditions. I have managed budgets in excess of $100 Million dollars and
  • I have also held OEM product development and marketing experience in the Smart phone and Tablet Mobility industry including touch screen and touch pad manufacturing and app development using MS, iOS, Android, and Google UI’s. I have complete Data Center and Facility Infrastructure and Security build out experience, as well as Cloud Network and physical Security experience. I also possess facility construction experience, delivering complete construction, network (fiber, copper, Satellite, Wireless, and Microwave) and infrastructure connectivity to various facility arrangements including global Secured Data Centers, an 870 bed county jail and medical center, mobile and stationary Medical Centers, R & D, and Hospitals and I have worked with leaders in the IT hardware and software industries such as: Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, and San Confidential, Confidential, Confidential - Confidential, and Confidential (a leader in Confidential production). I am a member of The Society of Satellite Professionals, International (SSPI).

TECHNICAL SKILLS:

Enterprise Security and Identity management: SSO-SAML, Web, and Cloud: MS Azure AD, OKTA, Symantec, Confidential, and Adallom, Cloud app Security, Workday, Salesforce, Oracle, and Gateway Threat Management Forefront, Barracuda.MDM deployments with Good for Enterprise, MaaS360, MobileIron, Airwatch, Zenprize, Active Sync, Touchdown, and Confidential enterprise Mobility Suite.

Communications experience: Web collaboration A/V deployments include: Confidential, MS Lync 2013, WebEx, Skype for Business, ClearOne, GoToMeeting, and Confidential .Fiber, Copper, Satellite, Microwave, and wireless access. Confidential, Avaya, ShoreTel, Confidential, and Unified Communications using PSTN & SIP dialing protocols. Confidential Telco long distance Data Line facility provisioning experience.

PROFESSIONAL EXPERIENCE:

Sr. IT/OPS Program Manager

Confidential, Mountain View CA

Responsibilities:

  • Single point of IT PMO OPS contact for all Real Estate/Facilities IT related efforts. Ordered and provided network connectivity for Fiber, Copper, and Wireless communications. Reported directly to CIO during divestiture from Symantec. Drove requirements, BOM, Purchasing, Shipments, MDF/IDF Build and Deployment of New locations, Remodels, and Site reductions for 15 global RE locations. Lead team of 10 engineers for Security, Network, Infrastructure, Hosting, and A/V Collaboration. Developed “Standards” play book for future engagements. Worked directly with Cushman Wakefield to resolve General Contractor issues and acquire quotes for vendor services with circuit orders and low voltage cabling. Led weekly Owner/Architect/Contractor (OAC)and infrastructure team meetings to keep projects on schedule, resolve issues and mitigate risk.

Sr. IT Program Manager

Confidential, San Francisco, CA

Responsibilities:

  • Deployment of Confidential Office 365 and Office 2016. SharePoint intranet deployment. Everbridge and Alertus desktop Emergency Notification System to 8 regional offices. Moved Office 365 from on prem hybrid configuration to the MS Cloud. Decommissioned CAS server farm. Deployed OCTA Single Sign On to 7 new applications such as: Avatar, Concur, Shoretel, ENS, SAP and Ultipro and Office 2016.

Sr. IT Program Manager

Confidential, Livermore, CA

Responsibilities:

  • Deployment of Confidential Office 365 Office assets worldwide, converting 9 domains to a single cloud based solution that included OneDrive for Business, Skype, Azure AD with Single Sign On with Multifactor Authentication, Digital rights management (RMS).
  • Web content and website Development. documentation, with on demand video for. Conference room multimedia systems, and web collaboration. Tier 2 and 3 Desktop support.
  • Workday HR implementation and onboarding system automation.
  • Weekly worldwide Office 365 admin meetings, reporting to the VP of infrastructure and CIO.
  • Presentations to all levels of Management. Directly with corporate communications and Marketing departments to deliver change management effort to support successful deployments.

Sr. IT Program Manager

Confidential, Redmond Washington

Responsibilities:

  • Office 365 - Enterprise Mobility Suite, FastTrack Center Program Mgr. Working a variety of project managers form concept through implementation process for Change Management team. Deliveries included MS Intune, Azure AD, Cloud App Security, Skype for Business, and Office 365 deployments.
  • Technical Writing using MS Style Guidance for documentation and review process of step by step deployment guidance, deployment strategies, and internal and external customer facing content.

Sr. IT Project Manager

Confidential

Responsibilities:

  • Computing solutions for Health Services Data Management and Migration deployments. Facility Project management including Circuit management for Fiber, copper, and microwave connectivity. Managed the remodel of County Morgue, SMC Correctional Health facilities, Dental, and Behavioral Services Clinics, SMMC Business Office relocations, Health Coach Remodels, Implementation of Public Health Web & Mobile Notification Portal, and Environmental Health Mobility Project and Inspector Portal, Skype for business and Office 365 deployment.

IT Infrastructure Project Manager

Confidential

Responsibilities:

  • Global deployments of SCCM 2012 and the retirement of LANdesk, AD - DHCP Server 2012, Lync Server 2010, Mobile Device Managements, BYOD, MS O365 Office 2013 deployment, and MS Lync 2010 with Collaboration System Server CSS interoperability, and Azure AD - Single Sign On solution for Oracle client.

IT Program Manager

Confidential

Responsibilities:

  • Complete campus move from copper to fiber bringing 10/100 Gb Ethernet to every desktop and 187 conference rooms deployments. Campus wide deployment of Confidential Unified Communications and IP network/phone system. Office 2010 upgrade included data migration for all email to the new MS Exchange Servers, Office 365, and MS Lync 2010 server deployment to replace Oracle Office with Thunderbird email client, WebEx conferencing, and collaboration client.

IT Technical Project Manager

Confidential

Responsibilities:

  • A short term contract to relieve a former PM who left in the middle of a project. Genomic Health Infrastructure Modernization Project to produce a Data migration and storage solution plan for updating the Data Center for Compute, Storage, Backup, Fail-over, Network, Security, Power, and Airflow technologies. Deliverables included producing 3D DC modeling and baseline metrics.

Sr. Program Manager

Confidential

Responsibilities:

  • Global Data Center Project Manager for Data Migration to new Confidential DC. For the Customer Value Chain Management group. Operational readiness project moving Oracle Access Management platforms to new Richardson Data Center.

Sr. Project Manager

Confidential

Responsibilities:

  • Ongoing Project Management of 12 to 16 data migration projects under the Platform Development / Headroom group. Including Pay Pal and Skype for Business, Web upgrades, Hardware Optimizations for Big Data management, with 2 or more “Go-Live activities” per month. Led production improvement team that included Appserver Cache memory enhancements with large Data Conversions and migration, Java Socket Interceptors and migration, JVM upgrades, Bug fix migrations and prototype development

OEM Mobile Touch Screen Product Manager

Confidential

Responsibilities:

  • Project managed Firm Ware redesign and QA testing of over 125 laptop “Touch Pad” products Exceeded company objectives and received Company Presidential/CEO accommodation. Also managed OEM process for new emerging technologies in Smart Phone “Touch Screen” developments for LG, Apple iPhone, Samsung, Motorola, and Sharp SMART phones from concept design to manufacture.

Senior IT Project Manager

Confidential

Responsibilities:

  • OCM Project management of Juniper’s “company wide reorganization” and production support of financial environment Hyperion application with large data migration.
  • Data Conversion in multiple Cache based memory systems for AD & HRMS, Oracle, Peoplesoft, Clarity, Hyperion, and Rightworks.

IT Project Manager

Confidential

Responsibilities:

  • EMAN Enterprise Mgr. for End of Life Servers included multiple data migration projects. Managed Data Center optimization for over 1000 servers worldwide. Vendor Management. “OCM” for transfer of 18 critical internally supported processes to Vendor support. Managed Google Search Appliance upgrades for 5 divisions of Confidential with search volumes exceeding 1.5 million pages each.

Project Manager

Confidential

Responsibilities:

  • OCM - Managed Change for large scale Transportation Management Systems project. .

Sr. Project Manager

Confidential

Responsibilities:

  • Program Management Achieved 98% operational readiness status for over 1100 Automated Payment Centers (Kiosk) in over 800 Confidential locations through out the US, Virgin Islands, and Puerto Rico.
  • Vendor Management and manufacturer design, produce, warehouse, transport, service, and documentation for AP.
  • Software support Engineer and Sr. Testing Engineer Software Integration, User and system testing.
  • Subject Matter Expert (SME) for Confidential ’s - Facility Management Systems (FMS) High Speed data provisioning of Special Access, Data, Voice, and IP services including: Gigabit Ethernet, 100 Meg, IP, DSL, DMS250, SS7, DAL & LEC - Frame Relay, Centrex, PSN2, ATM, ION, & SONET

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