SUMMARY:

• Organizational Redesign and Restructuring Cost Reduction and Avoidance Market and Operations Risk Assessment Client Relationship Management Recruitment and Retention and Development RFP Development Maintain Multi - Million and Billion Dollar Accounts Human Resources High-End Principles & Functions Project Management Vendor Management
• BSA/AML OFAC SAR FinCEN USA Patriot Act SOX Graham-Leach-Bliley SEC Rule 17a
• Balance Sheet & P/L Reporting ISO 9000/9004 Quality Management JCAHO and OSHA Accreditation and Procedures
• Accelerated profit margins by 19% with projected sales of $6M by launching new marketing innovative strategies in only one calendar year. ( Confidential )
• As my own project, collected approximately 24% of the gross amount attempted in September 2012 from the Top Offenders’ Unremitted Debit Memo report, over $100,000.00. (Expedia)
• Cut expenses incurred by long distance telephone charges; saved $13,000.00 per year, per business cottage, for a total of $91,000.00 annually for a non-profit organization. (Grandfather Home for Children)
• Eliminated over 15 paid telemarketing hours weekly by authoring and designing a 7 page web-application interface that standardized and automated responses to general inquiries regarding new mortgage products. ( Confidential )
• Additionally proposed and implemented a color code key system and invoice batching further reducing man hours by over 20 man hours per month on Unremitted Debit Memo Report. (Expedia)
• Garnered free publicity by partnering with select realtors. ( Confidential )
• Grew female and Hispanic customer base from 15% to 33% by repositioning merchandising strategy and offering high appeal products and loan officers. ( Confidential )
• Additionally, more than doubled clientele for law firm by taking proactive approach with fledgling attorney’s business. ( Confidential, LLC)
• Reversed strained relationship with $14M client; renewed one-year contract despite internal and external expectations account was unsalvageable and secured an additional $22M in business. ( Confidential )

TECHNICAL SKILLS:

COMPUTER SOFTWARE: Windows (all versions), Oracle EBS and Cloud/Fusion, JIRA, UPKs, SQL Server 2008 and 2012, Microsoft Office Suite (Front Page, Word, Excel, Access, PowerPoint, Publisher, One Note, SharePoint, Visio), Terradata, Haddoop, HPQC, Java, ACT, EPICOR, SAP, SmartDraw 2009 - Legal Edition, Abacus Law, WestLaw, Project Manager, ICOMS, APRecon MerchantPoint, Convergys, Netcracker, Everest AdminTools, Quicken, QuickBooks Pro, Peachtree, RealWorld, PhotoShop, Corel (Word Perfect, Lotus, QuattroPro), MAS 90, AS400, Oracle PeopleSoft Financials, Navigator, Express, Vendor Maintenance (Master Contracts & MPIFs), Expert and Euro-Expert, TGBR, WEX, CCAT, Upside Contract, CAT (Cash Activity Tracker), UK Payments, OANDA, HIMS, Microsoft Dynamics CRM, SalesForce, SalesForce Reporting Tools, HCOMM, HBOSS, Calyx, Crystal, Samson, Remedy, more.

WORK EXPERIENCE:

IT Applications Analyst II/Project Manager

Confidential

Responsibilities:

• Develop and maintain the release schedule for Oracle PeopleSoft Financials 9.2 upgrade
• Manage onshore and offshore team of QA and Development ensuring interdependencies were synced
• Maintain log of risks in Microsoft Project and facilitate touch point meetings 1 - 2 times per week with onshore and offshore team to mitigate risks by category via Visio and Hadoop extractions
• Release Management Coordinator on UAT and Facilitator on QA Project: Contributing ideas, analysis, and oversight from beginning stages (fit/gap) to implementation (true E2E) using combo SCRUM/Agile methodologies
• Procurement Specialist/Business Systems Analyst, Pratt and Whitney for OPS, Inc. (contract)
• RFQ/IFB Creation and Transportation and Logistics/Delivery Assurance and Order Expediting
• Project Manager: Led team on scheduled delivery of materials as well as authored.
• Bid Response Analysis and Recommendation
• Data Analysis and Daily Reporting to Senior Management

UAT Financial Business Analyst/Junior Project Manager

Confidential

Responsibilities:

• Meet with Operations teams and develop test case scenarios for regression testing and new projects
• Proficient knowledge of revenue accounting - especially through Oracle EBS and SQL-OM, GL, AR, AP
• Author, review, and/or ensure key stakeholder signoffs on project deliverables (Business requirement documents, process flows, mapping documents, etc.) in UI and GUI and EDW
• Act as Revenue Accounting/Ops SME/Junior Project Manager for project life-cycle planning to determine project scope, scheduling, risks, issues, and determine potential contingency plans with regard to Release Management for Oracle EBS12 upgrade
• Drive innovation and creative approaches to problem solving resulting in quality deliverables which support overall departmental and corporate business strategy while keeping projects and deliverables aligned with project timelines and forecasts aligning with ROI while monitoring risks and advantages of FX and US and foreign VAT tax effects
• Lead project kickoffs by facilitating meetings with multiple cross-global departments and coordinate updates with appropriate stakeholders with updates, statuses, notes, decisions, problem resolutions, risks, etc. by writing test scripts, user stories, and providing appropriate follow through
• POC - Collections and Revenue Analysis
• Coordinate and perform UAT testing through pilot and smoke screen testing and sign off of the same
• Strong working knowledge of interfaces and impact on dependencies through SCRUM flow

Compliance & Recovery/Analyst/Junior Project Manager

Confidential

Responsibilities:

• Multiple Project Manager Lead/SME: Debit memo recovery, SOX audit improvement, SharePoint site development, EDW (data warehouse) conversion, SalesForce testing, more.
• Verify and audit MPIF data and monitor incoming international wires for Debit Memo payments
• Provide correct IBAN & SWIFT codes to international vendors - various global BofA accounts
• Reach out to domestic & international vendor properties, GMs, VPs, EVPs, owners, and CFOs via phone, fax, & e-mail communication for Unremitted Debit Memo collection - manage calls effectively and without conflict and document the same in SalesForce with attachments as necessary
• Vendor contract research and review to ensure contractual compliance prior to initiating vendor contact for Unremitted Debit Memos; document all work in Express, SalesForce, and/or Navigator
• Create Debit Memos, request Debit Memo reversals with corroborating data & request write-offs
• Audit and proper reporting of errors, omissions, duplicate payments, currency conversions, and more for coordinators in EVC, UAT, Vendor Banking, ABQ, ePay, challenge & improve processes, and more.
• Schedule meetings, give presentations, and book rooms through Outlook
• Data analysis and test deliverables reporting back to stakeholders any risks and determine best course of action through presentation and Excel as backup supporting tool
• Special Project Assignment: SOX Testing and results reporting to upper-management
• AML Compliance and proper reporting of suspicious activities both internally and partners

Paralegal/Office Manager/Trust Account Analyst

Confidential

Responsibilities:

• Draft discovery, routine motions, dissolutions, paternity actions, entry of appearances, calculate Form 14s (Child Support Calculation Worksheet), personal injury demand letters, QDROs, registration of foreign judgments
• Knowledge of family law, employment law, workman’s compensation laws, corporate laws, and personal injury laws and compliance of the same
• Customer service, collections on overdue accounts, client intakes and initial interviews with notes, and file creation
• Proofreading, notarize documents, legal research (WestLaw and Google Scholar)
• Calendar events, appointment scheduling, and extending professional courtesies
• Accounts Payable/Accounts Receivable, full charge billing, trust account reports, expense reports, online banking transfers, forecasting and revenue analysis
• Manage 1 intern and 2 cleaning personnel; client file maintenance
• Payroll processing & monthly CPA reporting

Controller/Branch Manager/Forecast Analyst

Confidential

Responsibilities:

• ·Full-charge Accounting, Human Resources, Management, Customer Service, SOX Compliance, Operations, IT role (business analyst for branch and report to corporate) and Loan analyst functions
• ·Human Resources: Management of local office (19+/-) and 2 satellite offices staff (17+/-) each office, hiring,, annual reviews, 1:1 quarterly meetings with staff, and insurance and benefit enrollment process.
• Project Manager for Oracle Financial Billing System Upgrade: Followed SCRUM methodology, performed E2E testing, wrote and performed smoke and QA testing on scripts, system migration, and assigned UAT regression scenarios, merger preparation.
• Operations/Quality/Compliance and Risk Management: Maintain state and federal compliance with BSA, AML, Patriot Act, and more; facilitate weekly compliance and quality meetings, confidentiality, inventory control procedures, delegate duties as needed, internal file and process audits, and web site creation and maintenance.
• ·Loan Analyst and Management: Sales and sales plan structure, prepare loan approval packages, closed-file audits, and commission approvals and payouts.
• ·Accounting: Budget requests, expense and job cost reports, general ledger and journal entries, monthly bank and credit card reconciliations, quarterly tax preparation, expected cash flow analysis, P&L statements, AP / AR, payroll, garnishments, bank deposits, ACH/EFT, domestic wires, petty cash box, facilitate end-of-month and end-of-year closing procedures and responsibilities, lockbox transactions, post cash receipts, collections, check writing and signing privileges, more.

Operations Manager/Controller

Confidential

Responsibilities:

• ·Full-charge Accounting functions, Human Resources, Customer Service, and Information Systems and Technology to include data analysis in Oracle Financials and other EDW software and IT storage
• ·Accounting: Line of credit management, tax reductions, internal audits and implement new audit controls, risk management, billing, ACH/EFT, domestic wires, invoicing, collections, garnishments, levies, and daily / monthly reconciliations for five bank accounts and credit card machine.
• ·Operations: Implement new processes for greater productivity and increased revenue potential, weekly reporting to owner, inventory control, order fulfillment, database management, maintain good relations with vendors and customers, purchasing, SOX compliance, forecasting and analysis, more.
• ·Management: Supervise and conduct performance reviews for warehouse workers (7), sales staff (3), telecommuter sales representatives (1), accounting clerks (2), and drivers (2).
• Project Management: Self-initiated audit of company’s financial data, assigned SMEs for testing of data from RealWorld, tested scripts for conversion to Netcracker, and ran queries against financials reported back from CPA firm.

Assistant to Chief Tax and Finance Officer/Business Analyst

Confidential

Responsibilities:

• Corporate Finance: Prepare monthly & quarterly corporate financial statements (15 inter-company, global divisions), general accounts payable, internal auditing controls, receivables, disbursements (domestic and international wire transfers) and internal banking transfers, corporate tax, banking compliance (SOX, BSA and AML-similar), multi-billion dollar account database management, more.