SUMMARY:

• Extensive Program/Project Management experience leading multi - location, matrixed execution Teams at US and International Fortune-50 Financial Services Companies in both the Business and Technology Areas.
• Expertise in SDLC Waterfall and Agile Methodologies, Prosci ADKAR® Change Management Tools and hands-on implementation success leading culturally diverse Business and Technology Teams (On-/Off-shore) through Project Inception to Implementation encompassing Enterprise Anti-Money Laundering, Global Risk Technology, Fraud Detection, Market Data, Trading, and Financial Accounting Systems, in Banking, Brokerage, Insurance, Manufacturing Conglomerates, Market Data Companies and Financial Services.
• Complete SDLC: Initiation, Requirements, Design, Development, Implementation, Control Phase;
• Experienced in Agile Epic/Story Development; Sprint Planning, Development Review and Testing;
• Established, documented and agreed to Data Transfer, Privacy and Security with 31-Countries for Anti-Money Laundering/Combating Terrorist Financing (AML/CTF) Global Operations for Risk;
• Developed Employee Self-Service (ESS) HR Portal Applications for Health, Welfare, Defined Benefits and Tax at Fortune 50-Conglomerate;
• Developed integrated Databases and File Exchanges via FTP and Direct Link with Aon-Hewitt, Cigna, UBS Securities at Fortune 50-Conglomerate;
• Prepare, coordinate and present formal Six-Sigma Passport/Tollgate Presentations for SDLC Projects to Key Stakeholders/Sponsors;
• Business Process Improvement utilizing Six Sigma/LEAN, (DFSS/DMAIC) Methodology/Metrics.

TECHNICAL SKILLS:

Skills: Data Warehousing/Mart/Migration ACE Operating System (UTC)Microsoft VISIO Data Integrity/Privacy/Reporting Capability Maturity Model (CMM)Microsoft SharePoint Back - Up/Disaster Recovery (D/R) Rational Unified Process (RUP)HP Project/Program ADP/Payroll Processing/Benefit Services Kaizen Events/Root Cause Analysis (RCA) HP Quality Center PeopleSoft HRMS/FMS Interfaces Hoshin Kanri/Strategic Planning/KPI MetricsNiku/Clarity Software Development Life Cycle (SDLC) Risk Management Technology/PolicyOracle Primavera

PROFESSIONAL EXPERIENCE:

Confidential, Middletown, CT

Business Consultant

Responsibilities:

• Providing LEAN/Six Sigma Coaching and Business Case Process and Improvement Analysis for Claims;
• Developing Metrics & Benchmarking of Current State Global Claims Operations and Support Functions;
• Facilitating Process/Value Stream Mapping (VSM) Sessions for Target Operating Model analysis;
• Global Health Claims EDGE (Effectively Driving Global Excellence) Program Improvement Framework;
• Assisting in Target Operating Model, Strategy, Prioritization, Process Automation, Workflow evaluation;
• Driving Process Transformation Teams on initiatives across GT&O to in corporate innovative solutions;
• Enabling vision of driving savings, leveraging scale and offering a differentiated customer experience.

Confidential, Windsor, CT

Senior Quality Consultant Operations & Technology Enterprise Performance Enablement

Responsibilities:

• Managed On-/Off-shore Development, QA & Release Team Resourcing, Project Planning & Delivery;
• Reviewed completeness of Agile Sprint Development vs. Epics/Storyboards and pre-Sprint Planning;
• Created and delivered Monthly SDLC Program Quality Report to Senior Leadership & Sponsors;
• Coached Teams on Agile Process (Development/Unit Test) and Agile Functionality Development;
• Prepared Assessment Findings & Recommendations for Board of Directors Reporting & Leadership;
• Worked collaboratively with Program Leads to develop and manage SDLC Quality Plans for Programs;
• Created and present Metrics; track against Enterprise and Personal Lines CTQ Goals & Standards.

Confidential, Simsbury, CT

Business Project Manager

Responsibilities:

• Worked with Vendor IT Teams to introduce Agile Build and Test Phases to Waterfall SDLC Process;
• Develop & execute Process Improvements and Agile Methodology to $6.8M Maintenance Portfolio;
• Establish workflows, requirements, prioritization criteria, and exception process for Maintenance;
• Manage Project Planning, Scope, defining Guidelines, Business & IT Sponsor Approvals, Resources;
• Communicate Major Milestones, potential Risks, Mitigation, Direction, Status Meetings & Tollgates;
• Establish and manage Business Operational Change Management (OCM) Prosci ADKAR Process.

Confidential, Farmington, CT

Project Manager

Responsibilities:

• Completed $6.5-Billion Divestiture to Investment Management Firms creating stand-alone Company;
• Coordinated transition of Enterprise HR, Defined Benefit, Finance, Accounts Payable/ERP Systems;
• Transferred Global Treasury Operations, Disbursements, Accounting & Controls, ERP Processes;
• Managed Pension Benefits Program IT System Enhancements and User Interface Upgrade for UTC;
• Developed Requirements and Delivered Indicative & Payroll Data design and secure FTP Process;
• Managed 3rd Party Vendors - ADP, PeopleStrategy, ExcellerateHRO, Aon-Hewitt, SAP/JD Edwards;
• Oversaw SDLC Project Management, Budget Reporting and Sponsor/Stakeholder Tollgate Process.

Confidential, Stamford, CT

Project Manager

Responsibilities:

• Established process for implementation of integrated risk solution software & probability models;
• Devised Mission Statement, Goals, Business Case, User Acceptance, Project/Stakeholder Meetings;
• Coordinated priorities, workflows, tasks & deliverables for Multi-stream development Teams;
• Coordinated Project Plan, Resource Allocation, Development Work-Streams, System Data Sourcing;
• Supervised Data Element Identification, Rationalization and Field Mapping activities for Software.

Confidential, Charlotte, NC

Partner, Corporate Vice President

Responsibilities:

• Redeveloped and updated Inventory Management Database, streamlining inventory and order entry;
• Integrated Purchasing, Inventory, Sales, Employee Time/Payroll & Loss/Shrinkage Reporting;
• Designed Customer-Focused Marketing ACT® CRM) initiative and Promotional Marketing Events.

Confidential

Vice President

Responsibilities:

• Delivered custom, web-based, global Actimize/Fortent® Searchspace v3.2 system ( Latin & Arabic);
• Created multi-language/character recognition, input, processing, search and output data capability;
• Executed UK-FSA/European Union compliant Actimize/Fortent® server-based solution in 9-Countries;
• Saved $1.5M in Project Costs via streamlining Operations & consolidating Investigations Process;
• Established Business Requirements, Managed Business Cases, RFI/RFP & Selection of Solutions;
• Designed and documented Global LOB Data/Legal Requirements; Data Privacy and Reporting.

Confidential

Senior Project Manager

Responsibilities:

• Delivered comprehensive AML/CTF Monitoring/Surveillance workflows, escalation and filing;
• Coordinated 9-Country Regulatory Compliance review of KYC Procedures & Account Opening;
• Established Global KYC/EDD/Risk Best Practices; Data consolidation, monitoring & PI Policies;
• Worked with individual Country Managers & Regulators to determine AML/CTF Data Privacy;
• Established Repeatable AML Project Management (CMM Level-2) & Define For Six Sigma Process.

Confidential, Charlotte, NC

Vice President, Senior Technology Project Manager

Responsibilities:

• Established/Operationalized Program Management Office (PMO) for Global Risk Technology - AML;
• Defined Responsibilities, Duties, Expectations and Service Level Agreement for AML PMO and QA;
• Developed data requirements, vendor strategy and selection for Enterprise Risk/AML/KYC/EDD IT;
• Established Enterprise/Global protocols for Data Privacy, Customer/ Corporate Information gathering;
• Managed Multiple Six-Sigma Black Belt Project Reporting & Tollgates for Enterprise-wide IT Projects;
• Led 15 Strategic Enterprise Data and Technology Projects for Planning; Budgeting & Resourcing;
• Prepared & Conducted Stakeholder/Sponsor Meetings for First & Second Line of Defense Programs.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

• Managed $230 Million Office of the CIO PMO of Fleet-Boston Customer Data & Technology Merger;
• Oversaw 7-LOB PMO Groups to ensure Data Archiving; Migration Plans, Project Resources/Plans;
• Integrated Hoshin Kanri, Six Sigma DMAIC & Standard Software Process (SSP) in documentation;
• Developed reporting metrics and CIO-specific Dashboard Reports for project health and financials;
• Monitored Change Management Requests, Project Status and Weekly Reporting by PMs and Leads;
• Standardized Technology Project Tracking & Risk Reporting to support centralized data integration;
• Managed documentation & data archiving of Program Strategy, dependencies, requirements testing;
• Coordinated Quality Assurance (QA), Software and System Testing of Oracle/Windows NT/UNIX DB;
• Reviewed and audited Project Life-Cycle (SDLS) Documentation to for Six Sigma/CMM Level-2.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

• Performed Needs Assessments, Technology Analysis and Data Review for outlets & acquisitions;
• Established Benchmark Sigma and Best Practices for general outlet operations and technology;
• Prepared RFI/RFP and Maintenance/SLA contracts for IT Services; Managed Hardware/Software;
• Prepared and implemented Data Migration Plans; Managed hardware, software and data conversion;
• Established Data Archive of Sales & Performance metrics for Aloha® (vendor) data beginning 1979;
• Developed Vendor Relationship Management (CRM) and Service Level Agreements (SLA).

Confidential, Charlotte, NC

Vice President

Responsibilities:

• Reduced Research Publishing costs by $2.1M, annually applying LEAN and DFSS Principles to Process;
• Defined User, Data, Business, Market and Regulatory Requirements to determine Best Practices;
• Developed Business Requirements for CRM Solution- Equity Research Sales/Customer Intelligence;
• Worked with Capital Markets; Capital Management and Wealth Management on Data Privacy;
• Created Data Archiving, Disaster Recovery (D/R) and SOX-compliant Standards and Processes;
• Applied eXtreme Programming (XP) Project Management techniques to software development.

Confidential, New York, NY

Principal Consultant

Responsibilities:

• Responsible for $3.2 Million in Professional Services Sales of EMU & Financial/Trading Technology;
• Performed Market Data impact analysis and prepared EMU Conversion Strategy at Lehman Brothers;
• Coordinated legacy conversion for Market Data and Securities Processing at SG Cowen & Company;
• Managed Y2K Program Office (PMO) FX Operations; Co-Managed 25-member Y2K Testing Team;
• Managed Bank Applications Testing Project at Société Générale US; allocated Budget and Reported.

Confidential, Jersey City, NJ

Business Planning Manager

Responsibilities:

• Conducted Economic Value-Added (EVA) analysis of Telerate Acquisition; provided asset valuation;
• Assessed and documented results of $8 Million Project Thunder initiative; analyzed funding options;
• Reviewed business requirements & sales forecasts for new data products, enhancements, ventures;
• Evaluated corporate acquisitions, developed business plans, analyzed budgets & modeled business;
• Developed scenarios and determined marketing strategies for the Americas, Europe and Asia-Pacific.

Confidential, New York, NY

Account Executive

Responsibilities:

• Managed 32 Equity-Trading relationships via electronic Broker-to-Broker network for LatAm Equities;
• Trained non-US based clients on market data, analysis, electronic trading technology and US stocks;
• Developed Business Plans, analyzed regional performance data & trading revenues for LatAm;
• Analyzed portfolio data; developed arbitrage & ADR vs. US-OTC/Listed Market strategies for stocks.

Confidential, New York, NY

The Crossing Network

Responsibilities:

• Reviewed & assured quality of passive equity trading orders from major Quantitative Asset Managers;
• Executed passive Institutional Portfolio Trading via electronic, anonymous, after-hours order matching;
• Contacted Portfolio Managers to advise of executions and to establish allocation and delivery;
• Analyzed intra-day and after-hours client trading to produce Management Reports on trends/liquidity;

Confidential, New York, NY

Data Quality Group - Market Data Quality Analyst

Responsibilities:

• Initiated Market Data Coverage for new issues and reorganizations; Liaised with Customer Service;
• Contacted major US and Canadian Exchanges regarding stock issues, symbols and market data;
• Negotiated exchange fees and designed pricing model for Telekurs International Quotation Service;
• Participated in Beta Test of market data products and research services available through channels;
• Developed and implemented Customer Service Program for Data Quality and Support Groups;
• Established Total Quality Management (TQM) baseline requirements and procedures for clients.

Confidential, New York, NY

Responsibilities:

• Monitored and administered dissemination of reorganization information and merger disbursements;
• Reconciled and adjusted $80 Million asset holding account to reduce funding costs for bond payouts.
• Provided operational cost savings by establishing a receivables database tracking bond redemptions.

Confidential

Staff Specialist - Institutional Trading Desk

Responsibilities:

• Institutional Trader for Confidential, Ltd., fund managers and for fmr Proprietary Funds;
• Provided trading and execution for Over-the-Counter stock assets of The Confidential Family Trusts;
• Compiled trading data, execution costs and savings analysis for Fidelity Fund Managers and clients;
• Analyzed market trade execution, stock variances and best bid/offer data to compile performance metrics.

Confidential

Mutual Funds Coordinator - Non-Fidelity Funds

Responsibilities:

• Acted as liaison between Correspondent Banks and Non-Fidelity (Outside) Mutual Fund Trading Desk.
• Interacted with Correspondent Banks and Broker/Dealer clients as key contact for Mutual Fund trading;