SUMMARY:

• Recognized expert in area of OSS, BSS & Business Process Areas (Sales, Service Delivery, Service Assurance, and Billing) Extensive product knowledge on various telecom products like MPLS based VPN, Mobility, Ethernet based products, VLAN, internet - VLAN
• Six Sigma green belt certified, ITIL V3, ITIL Service Transition Certified.
• Worked for large Telco’s like Confidential &T, Confidential, Confidential .
• Played a key role in various projects for Digital Enterprise transformation involving Network, Mobility, Advanced Analytics, Cloud Computing, M2M, Sensors, Big-Data, and Social Integration etc.
• Team-Leader/Project Manager for TM-Forum’s various innovative projects & contributor for SDN/NFV, Smart Cities & Customer Centricity projects
• Well versed with Agile Fundamentals & tools also contributing Dev-ops Capability Building in team
• Leading various Consulting-Capability building Initiatives viz. Big-data, BI, Smart BPM, & Process Mining.
• Participate in Requirement Gathering, Requirement Analysis and Requirement Engineering session, gap analysis, citing differences in customer requirements and product functionality
• Strong analytical and problem solving skills, ability to synthesize information and develop insights and combine this with creativity. Assist with solution planning by offering analysis on requirements gathering
• Working member for IIBA-Dallas Chapter, IEEE, TMF, OMG and various other LinkedIn groups.
• Process design experience in static tools like Visio as well as in various dynamic BPMS tools.
• Resourceful and deft in all phases of the SDLC i.e. Analysis, Design, Coding, Implementation, Testing,, and Support. Exp. in working in ‘agile environment’.
• Knowledge on Standards such as BPMN, eTOM, SID, TAM, ITIL
• Actively involved in the Presales team in developing Proposals and responding to RFP's and RFQ
• Worked as Chief Security coordinator of the Project looking into Project’s Business Continuity Planning (BCP) & Disaster Recovery(DR)
• Knowledge on Continuous Improvement Methodologies like Six Sigma, lean etc.
• Experienced in Coordinating with Business Stakeholders and Technical teams
• Strong motivator and builder of teams by setting high standards with natural creativeness.
• Gained domain expertise and exposure of business trends and strategic directions in the area of Telecom sector, IT infra, Software Development, Cloud, SaaS & Event Management,M2M,IoT

TECHNICAL SKILLS:

Smart/Intelligent BPM: Process Mining tool- PROM, Fluxicon, TrisotechBPMS (dynamic tools): Casewise, Progress Savvion 7.6, IBM RSA, ARIS, Active VOS,TIBCO Business Works, TIBCO iprocessDesign Language/Process Modeling(Static tools): MS Visio, BPMN, SysML

Big Data/Business Intelligence: Teradata, Hortonworks-HDFS, Tableau, Micro-strategy, PRISM

Test Management: HPQC, Bridge- Clarify

Project Management & Enterprise Content Management (ECM): HP-PPM, MS Project, MS-SharePoint, Panviva s Support Point, IBM FileNet P8 ECM tool.

Networking Tools: Cisco, Juniper- Switches, Routers, IOS

CRM: One Siebel, Sales Force, Amdocs s Clarify

Languages: C, C++, VHDL,VBA,SQL

Desktop software: MS Excel, MS Access, MS Word, MS PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, New York

Business Solutions Manager (BSM)

Responsibilities:

• Provides end to end process support, including Ordering & Design, Test & Turn-up, Order Readiness & Maintenance, Time-to-Market, Custom, and Billing Solutions for Layers 1,2,3 for domestic and Most of World (MoW) Sales, Service Delivery (Ordering & Provisioning) Service Assurance & Billing groups.
• Pre-assessment of the Client Project Workbook (CPW)/Project Scope Document (PSD) to provide define the purpose of a project and identify areas of impact.
• Develops Business Requirements,( which may include functional requirements (the how) and the informational requirements( the what and when) and Business Scenarios (BS) using Requirements and Scenarios Linkage (RASL) which is a An MS-Excel based tool developed to facilitate creation of Customer Service Scenarios and requirements documentation.
• Participate in the development of test plans and strategies to ensure products are fully tested to meet the requirements.
• Lead the review and impact assessment for change requests throughout the product development lifecycle.

Confidential, Dallas

Service Designer & Architect

Responsibilities:

• Run requirements workshops with customer and technical SMEs to collect and refine requirement.
• To participate in CA/CFT calls and producing Process Design.
• Participate in various test phases-monitor test cases in UAT, E2E & ORT testing.
• Handholding the operations with new system and process
• Provide necessary s/Product Demo & Manage post-launch issues.

Confidential

Service Designer & Architect

Responsibilities:

• Run requirements workshops with customer and technical SME"s to collect and refine requirement
• Responsible for creating Business Use Case/ Business Scenarios and getting them developed through appropriate liaising with Components, Delivery Leads, Architects and various other Operational and Customer Service representatives.
• The generation of test cases from the Technical Specifications
• Review of Technical Specifications and Test Cases with the customer
• Responding to queries and issues resulting from the design or test cases from developers or testers
• Worked towards E2E delivery i.e. (requirement capturing, process design in ARIS, Implementation, test & trial, launch) of new Sales Quoting tool(SQE) & interfacing with other systems such as:-
• One Siebel as CRM
• BMC Remedy (Expedio OM/RM) used as Order Validation tool
• Amdocs’s Clarify (Classic) used as Order Management System (OMS) providing work-flow engine. rPACs as Port Configuration; iVSERVE for CPE Ordering, Configuration, Activation and Testing
• Agora for Mediation ; AIB is used for Order Orchestration
• Oracle Business Intelligence is used for Reporting.
• BFG (Oracle database) as central repository (CMDB/NMDB)
• Convergys’s Geneva as billing system
• Expedio IM and SMARTS used as Service assurance and Alarm Management & Monitoring tools

Confidential

RCA lead/Incident Manager/Problem Manager

Responsibilities:

• Pro-active awareness and response to all incidents and a mindset of continuous improvement. Coordinating with ASG team for incident resolution.
• Pro-active involvement with BTO (Operation teams) on Problem Management
• Performing root cause analysis (RCA) on application specific faults and, where appropriate (e.g. several incidents thought to be related) raising a Problem record to thoroughly investigate and devise a long term fix.

Confidential

Customer Experience Consultant/Six-Sigma Consultant

Responsibilities:

• Analyze Root Causes for L2C and T2R process for various RFT initiatives which accelerates ‘Time-to-Market’, resulting in faster rollout of new services and features
• Create metrics for the improvement of Right First Time (RFT) and Cycle time (CT) leading to improvement in CE
• Designing the business logic and report design to produce the daily performance reports for the Service assurance of various products which are required but not available by Business intelligence/data warehouse(OBI) tool on time

Confidential

Analyst

Responsibilities:

• Capturing data from Confidential ’s platform & Salesforce (cloud based CRM software) - Asses and analyzed data and produced meaningful reports to assist Sales & marketing teams.
• Coordinate data capture and reporting to allow for on-going program measurement and optimization
• Using advanced Excel techniques (Macros, Pivots, and Pareto Charts) to automate the Data processing.
• Crunch raw data for the business, working extensively over Excel and Access to and create meaningful reports.
• Productivity Analysis for the various processes.
• Preparing Ad-hoc Reports.

Confidential

Technical Associate

Responsibilities:

• Worked for client Tulip Telecom
• Solution-consultancy for WAN setup
• Basic Telecom and Computer Networking.
• Data communications concepts and technologies knowledge
• Routing Protocols including BGP, OSPF, RIP, EIGRP
• Technology: TCP/IP,MPLS,ATM, Routing Protocols, IP, VOIP, LAN/WAN, Network security