SUMMARY

• Over 8+ years of IT experience in application design, customization, development, support which includes around 5 years of experience in SalesForce.com
• CRM platform as Developer and Administrator and 3 years of experience as Java Developer and expertise in J2EE and Client Server technologies.
• Experienced IT professional good knowledge of Salesforce.com CRM platform and technologies.
• Experience in setup, Configuration, Customization and Support of Salesforce.com CRM and related applications.
• Experience in designing and developing Force.com based Apps / Products using Apex, Visual force Pages, Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Expert in writing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Administration, Configuration, Implementation experience on Salesforce.com CRM.
• Good command over FORCE.COM WEB SERVICES.
• Experience in implementation using Apex Language, JavaScript, Classes, Controllers, extensions & Triggers, Web Services, Visual force pages, Cast iron, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S - Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Knowledge on related applications, cloud computing, web technology.
• Experience in creating Approval Process.
• Experience in all phases of Software Development Life Cycle (SDLC) and Agile SDLC.
• Working knowledge in handling cross browser compatibility issues.
• Responsible for developing Training videos and Documentation and training the end users for the new process in SFDC.

TECHNICAL SKILLS

SF Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, S-Controls, Apex Web Services, Force.com Eclipse IDE, Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

Languages: JAVA, J2EE, Apex, C, SQL, HTML

Web Technologies: HTML, CSS, Java script.

Web Services: SOAP, XML

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, NT, 2000, 2003.

Project Management: Waterfall, Rational Unified Process (RUP), Agile, SCRUM.

PROFESSIONAL EXPERIENCE

Confidential, Mountain View, CA

Sr. Salesforce Consultant

Responsibilities:

• Performed the roles of Salesforce Developer and Administrator in the organization.
• Worked under Agile SDLC using Scrum methodology.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts, Assets and Products.
• Expert in Salesforce Sales and Service cloud implementation.
• Configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers and Validation rules for Leads.
• Integrating the application with SOAP Web services and also Informatica Web services.
• Worked on Email handling requirements for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and also time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.

Environment: Salesforce Enterprise Edition, S-controls, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Force.com Eclipse plug in, Eclipse, Unit testing, Import Wizard.

Confidential, Harrisburg, PA

Sr. Salesforce Consultant

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• SOQL queries to fetch the data from Workbench and Explorer.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integrate of Application with Salesforce.com with using SOAP web services API and WebSphere Cast iron.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used Dashboards to keep in track the percentage of sales.

Environment: Saleforce.com platform, Apex, Visual Force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test Classes.

Confidential, Costa Mesa, CA

Salesforce.com Developer

Responsibilities:

• Involved in gathering requirements from business and work with developers and administrators to convey details properly to assure clear understanding and accurate requirement documents.
• Intensely conducted meetings with business and technology groups at both organizations.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with configuration and also Security aspects of Salesforce.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Identifying the need of third party tools, required number of licenses and users.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Used Data migration tools and de-duplication.
• Working with products, proposals, Quotes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed Apex Before Insert, Before Update, After Insert and After Update Triggers.
• Data migration from legacy system to Salesforce using Data Loader and CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked with Chatter which helps the users to communicate with the organization easily and quickly.

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Security Controls, Sandbox data loading, chatter, Informatica On demand, Eclipse, Import Wizard.

Confidential, Chicago, IL

SalesForce.com Developer

Responsibilities:

• Worked as SFDC Developer/Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
• Review and understand the business requirements as documented through Business Process Model (BPM)
• Use Cases Model and non-Functional Specifications. Work with Business Analysts and end user to determine screen layouts for a new web application.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Developed various Custom Reports and deployed them for different business user levels.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Apex Explorer, Quotes, Data Loader, Workflow & Approvals, Web to case, Email to case, Reports, Tags, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, HTML, Time based triggers, Workflows and Validation rule, SOQL, SOSL

Confidential

Java Developer

Responsibilities:

• Part of the technical team in the development of Model View Controller (MVC) Model architecture to handle configuration, database connectivity, and template management allowing the developer to focus on application-specific business logic.
• Created a Reporting tool using JSP and Servlets that calculates the amount of state and federal taxes.
• Involved in the development of a web authentication module using Java Servlets, JSP to authenticate a user based on a dynamically created token by a web authentication software
• Handle Session Time-outs with HTTPSessionListener interface.
• Performed XML parsing using DOM parser.
• Tracked software errors with Clear Quest and coordinated with help desk staff in resolving bug.
• Maintained version control using CVS.

Environment: J2EE 1.3, JSP 1.2, Servlets 2.3, EJB 2.0, Struts 1.1, JNDI 1.2, JDBC 2.1, Oracle 8i, UML, DAO, JMS, XML, Weblogic 7.0, MVC Design Pattern, Eclipse 2.1, Log4j and Junit.

Confidential

Programmer

Responsibilities:

• Gathered requirements, created use case documentation and ‘as is’ and ‘to be’ workflow process diagrams.
• Identified the key stakeholders and sources of information.
• Created a new system change documentation template and prepared questionnaire for interview/discussions. Conducted multiple User interviews to clarify/understand requirements
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution
• Build relationships with business units in order to understand and develop a “joint” vision.
• Ensured project management team is on the same page over business requirements.
• Updated business units of status of queries and communicate changes in priority to all individuals.
• Provided training and support teams with documentation of new changes.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Coordinated with members of the client team to ensure enhancements are consistent.
• Managed project scope with the clients, issued and managed change requests.
• Documented business workflows textually as well as in UML diagrams according to RUP for the stakeholder review.

Environment: Servlets 2.2, JSP 1.1, XML, HTML, JavaScript, Clear Quest and Windows NT.