SUMMARY

• Business Analyst with over 7+ year experience in Business Process Modeling, Business Requirements gathering, and Business Process flow.
• Cross - functional domain expertise including Telecom, E-Commerce, Healthcare, Insurance, Finance and Pharmaceutical.
• Full life cycle Software Development experience including Requirements, Analysis/Design, Development and Testing.
• Expertise in all disciplines of Business Analysis including process modeling, process re-engineering,requirement elicitation/documentation/management, test planning/scripting/executions, and systems specifications.
• Experience in Analysis and Review of Software and Business Requirement Documents (BRD).
• Hands on experience with UML modeling, Use Case Documents, Use Case Diagrams, class diagrams, interaction diagrams, activity diagrams, state chart diagrams and documentation of each and every method and attribute.
• Proficiency in providing detailed analysis and documentation for business process areas that include scope, technical requirements and functional specifications.
• Familiarity with interviewing Subject Matter Experts (SME), asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical personnel.
• Experience in conducting Joint Application Development(JAD) sessions and White Board Sessions with end-users, Subject Matter Expert (SMEs) team
• Architects and design group development and QA team for project meetings, walkthroughs and customer interviews commensurate with excellent communication skills.
• Experience conducting requirement gathering sessions, feasibility studies and impact analysis and subsequently organizing the software requirements in a structured way using Rational RequisitePro to track development.
• Knowledge of Rational RequisitePro and its use in documenting test plans and test requirements based on Functionality and Business rules.
• Strengths in business analysis, vendor management, integration with other groups across the whole environment, and maintaining equilibrium between users and developers.
• Familiarity with data security standards like PCI security standards, and AES-256 Data encryption standards.
• Active involvement in User Acceptance Testing and training of end-users.

TECHNICAL SKILLS

SDLC: Agile/Scrum, RUP, Waterfall

UML Tools: XML, Rational Rose, Microsoft Visio

Requirement Mgmt Tools: Clear Case/Clear Quest, RequisitePro, RUP, Rational Rose

Databases: Oracle9/10g/11, Web Sphere, DB2, Sybase, SQL Server2005/2008, MS Access, PL/SQL

Testing Tools: AutoSys, Load Runner, ALM, HP Quality Centre, QTP

Languages: SQL, Java, J2EE, Java Script, C#.Net, Rapid SQL, VB Script, C, C++, HTML, SSIS and SSAS packages

Front End Tools: Microsoft FrontPage, Microsoft Project, Microsoft Office

Internet Tools: PHP, HTML, DHTML, VB Script, ASP.NET

Operating Systems: Windows 2003/2008, Windows XP/Vista/7/8

Reporting Tools: Business Intelligence, Business Objects XI R2, Tableau

Content Management System: SharePoint 2007/2013

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Sr. Business Analyst

Responsibility:

• Worked on gathering the high level requirements and documenting it in the business requirements document (BRD).
• Performed testing for the newly built reports from the new vendor ININ.
• Prepared the UML and Use Case Diagrams for different measures requested by the BU.
• Prepared the mockups for the BU to help them understand the as is and to be process.
• Prepared Technical Specification Document for the development team with diagrams built in MS Visio.
• The crystal reports originally were used by BU to analyze the amount of incoming/outgoing calls.
• To monitor the performance of the agents answering the calls and tracking their logging on/off time.
• With these reports the BU will analyze the high priority incidents/calls raised and whether the priority call met the SLA or not?
• Extensively worked on writing the Test Plan and uploading the Test Cases into the ALM or the HP QC with the requirements based on Business Requirement Document (BRD).
• Prepared Traceability Matrix to understand the functional requirements and track them easily once the testing is scheduled.
• Taken proactive measures to meet all the listed requirements in the BRD by weekly sync up meetings with the BU.
• Worked with the SSIS and SSAS packages to understand the logic behind the as is reporting for the aspect reports.
• Worked on the aspect cubes, the reports coming from the aspect database and how different measures are being calculated.
• Worked extensively on the SQL Server 2008 to understand the tables and views being developed by the development team and connect those views with the tableau to build the dashboard.
• Created multiple worksheets and dashboard in Tableau based on the requirements from the functional document and discuss it with the BU.
• Scheduled daily sync up calls with the development team to keep on track the prioritized measures and help them understand the requirements already in the functional document.
• Prepared user manual for the new Tableau dashboard, to help the BU understand the derivations and various functionalities in tableau.
• Participated in the testing process and raised the defects and made sure that the bugs were resolved in a timely manner.

Environment: Agile/Scrum, PL/SQL, Load Runner, UAT, QTP, SQL Server 2008, Windows 8, MS Office, MS Visio, SharePoint 2013, Business Intelligence, SSIS, SSAS, Crystal Reports, MS Project, UML, Clear Case/Clear Quest, tableau.

Confidential, Marietta, GA

Sr. Business Analyst

Responsibility:

• Designed and development of test cases based on functional requirements forInstitutionalandProfessionalclaims forEDIand HIPAA Transactions837/835, 834, 276/277, 270/271testing.
• PerformedSystem testingof the Claims processing systems (Pricing Rules, Duplicate/Limits validation, Member Eligibility, Provider Enrollment, et al).
• Performed testing forMedicare, MedicaidandX-Over claimsforMedicaid Management Information System (MMIS).
• Conduct complex documentation and user needs analysis. Interface with team and staff to develop HL7 integration.
• Involved in full life cycle of Business Objects reporting Application.
• Lead Business Intelligencereports development efforts by working closely with Teradata, and ETL teams.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Developed the strategy for developing and implementing new EDI (HL7 and X12) interfaces and converting historical clinical and data.
• Conducted business-impact assessment and the results were compared with the new HIPAA 5010 standards to determine the current level of compliance and developed an action plan for approval by the project steering committee.
• Developed plan for data feeds and data mappings for integration between various systems, including XML, to followICD 10Code set andANSI X12 5010formats.
• ConductedGap Analysis,and GatheredUser Requirements by Interviews, user meeting, JAD session, and Requirement Elicitation Sessions.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Environment: Windows 2000/XP, HL7, Business intelligence (BI), Business Objects (BO), Microsoft Office SharePoint 2007, Agile, Rational Requisite Pro, MS Office, SQL Server 2005, DB2,MS Project, MS FrontPage 2003, MS Access,HP Quality Center.

Confidential, Hartford, CT

Business System Analyst

Responsibility:

• Prepared questionnaires for interviews, meetings and JAD sessions.
• Gathered business requirements from Business and SMEs from the Underwriting Property & Casualty, Product in auto insurance.
• Led end to end mapping process of commercial umbrella line of business for client product requirement such as IVAN and ISO.
• Performed in depth Gap analysis with different business groups to ensure that the system initiatives are met.
• Analyzed, documented and managed all project requirements with RUP methodologies.
• Coordinated and Conducted individual and group (JAD) sessions with business stakeholders and technical units.
• Worked with PM to prepare Project charter, Project plans, daily, weekly and monthly team deliverables for each phase, drafting WBS and RBS systematically using MS Project.
• Created critical Use Cases and did intensive use case analysis.
• Developed activity diagrams, use case diagrams and other UML notations with RUP methodologies.
• Authenticated technical designs, User Interface (UI) created by IT developers and ensured if they tallied with the functional specifications.
• Communicated with stakeholders throughout the lifecycle of the project and kept them updated with the progress of the same.
• Ensured that all the artifacts are in compliance with corporate SDLC Policies and guidelines
• Coordinated with the Project Manager and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time to ensure accuracy and consider deadlines.
• Conducted the meetings with the review teams to continuously improve the Quality Assurance process for the application development.
• Performed database testing using SQL, developed the test scenarios and test plan to be used in testing based on business requirements, technical specifications.
• Coordinated with the QA team in using HP Quality Center for defect tracking for issue and rating module.
• Executed test cases: Ensured all high-priority defects are fixed prior to deployment. Executed Functional and Regression Testing.

Environment: RUP, Java, J2EE, Web sphere, DB2, SQL, XML, HTML, PHP, JavaScript, MS Office, UML, Visio, Quality Center, QTP,UAT.

Confidential, Indianapolis, IN

Business System/Analyst

Responsibility:

• Successfully gathered, documented business requirements and obtained sign off from business users / sponsors.
• Prepared use case models based on Business Requirement Document (BRD) gathered through interaction with users and the stakeholders.
• Implemented RUP, which included requirements, specifications, design and analysis.
• Documented project plans, process flow, timelines and other requirements.
• Facilitated meetings and Joint Application Development (JAD) sessions with business stakeholders and technical units.
• Implemented best practices, facilitated meetings between business users and third party application vendors.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Validated the scripts to make sure they have been executed correctly and meets the scenario description.
• Involved in project status meetings, QA review meeting, and System Test meeting.
• Performed requirements traceability and managed changes to requirements for the MARS application.
• Developed test scenarios based on business requirements and technical specifications.
• Was involved in Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Testing before releasing the application.

Environment: RUP, SOA, Web Services, PHP, WebSphere, Oracle, DB2, Actuate Reports, SQL, XML, HTML, DHTML, JavaScript, MS Office, UML, Visio, Quality Center, and QTP.

Confidential, O’Fallon, MO

Business Analyst

Responsibility:

• Responsible for Business Process Evaluation (BPE) and Industry Best Practices analysis for Home Finance
• Commercial Lending divisions (separate projects) encompassing analysis of back office systems, processes and consumer-direct web services.
• Created functional specifications and design requirements for integration of current Wholesale Management System with Dealer Loan System to meet business requirements.
• Responsibilities included source system analysis, data transformation, loading, validation for data marts, operational data store and data warehouse.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• User Rational clear quest for accessing requirement and design documents.
• Specifications, using Visio and Rational Requisite-Pro.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Managed the database using SQL and Unicas Affinium Campaign to execute queries against large data sets in an
• Oracle environment to generate lead lists for new and recurring marketing campaigns based on the documented business requirements.
• Loading staging tables on Teradata and further loading target tables on SQL server via DTS transformation Package.
• Played a key role in the planning, User Accepted Testing and Implementation of system enhancements and conversions.
• Involved in Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Testing before releasing the application.

Environment: Agile, Mainframes, COBOL, JCL, Db2, Visual Basic, Oracle, Teradata, Cognos, UNIX, SAS, Rose, MS office, MS Visio, Requisite Pro

Confidential, Greensboro, SC

Business Analyst

Responsibility:

• Elicited requirements and documented detail design specifications for Business Objects Universes and Reports.
• Followed ITIL methodology to improve quality and reduce defects.
• Communicated with different cross-functional teams to ensure that business requirements are captured correctly and reported progress to all levels in the organization.
• Performed analysis ofbusinessrules,businessand system process flows and user administration to be used for the new merged platform.
• Development Requirement Traceability Matrix to record changes in requirements through design, development, testing and release of software.
• Used Rational Rose for Use case modeling.
• Performed Root Cause Analysis and developed solution options.
• Created Cardinalities,Contexts, JoinsandAliasesfor resolving Loops andchecked the Integrity of the Universes.
• GeneratedHierarchiesfor Multidimensional Analysis in reports.
• Created the reports using Business Objects functionalities likeQueries, Slice and Dice, Drill Down, Cross Tab, Master Detail, @ functions, user response and formulas to analyze the data.
• Created report templates to maintain same standards across all of the organization.
• Created reports withAlerts, Filters, Sorts, and Ranking and organized the reports using breaks in WEB Intelligence.
• Heavily involved in Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Testing before application release.

Environment: Rational Rose, Rational Requisite Pro, Six Sigma, Business Objects XI, Info view, Crystal Reports 2008, WEB Intelligence, Oracle 9i, Toad Use Cases, SQL, UML, JAD, Quality Center, MS-Office, and Data Warehousing.