SUMMARY:

• Hands - on, solutions-driven leader with a proven record of driving increased levels of productivity, team performance, project and process deliverables, and internal/external customer satisfaction.
• 15+ years of progressive global experience spanning a full range of IT operations, applications management, project leadership, and IT systems development, delivery, and support. Solid knowledge and expertise in SDLC, PMPBOK and Agile methodologies.
• Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
• Successful in partnering with stakeholders, management, vendors, and teams to analyze needs and issues, define strategies, and ensure timely delivery of quality-driven technology and process improvements.
• Past performance in designing and implementing Siebel CRM solutions and technical architectures to cut costs while increasing sales and revenue growth for global clients/corporations.
• Highly effective cross-functional leadership, technical, and business alignment skills, with talent for inspiring superior team performance while coordinating initiatives in deadline-driven environments.

TECHNICAL SKILLS:

Technologies: Siebel CRM (Oracle CRM) 8.1 Siebel Tools Siebel Administration Siebel eScript (JavaScript) Siebel Workflow, Business Services Siebel EAI, VBC, COM Controls, XML Siebel EIM Report Administration Actuate Reports BI Publisher Reports Open UI Salesforce ASP.NET Java Java Script Oracle 11g/10g/9i/8i/7i PL/SQL and Explain Plan MS SQL server (6.5/7.0) MS Word MS Access MS Excel| MS Power point MS Project, Visio TOAD PL/SQL Developer .net VBScript VB MS-DOS UNIX Linux Red-Hat 7.0, HP-UX, Microsoft IIS Windows 2003 servers Windows 7, Office 2010 Clearcase PVCS QTP sFTP MS SharePoint PuTTY RDP EPPM BMC Remedy

PROFESSIONAL EXPERIENCE:

Confidential - Bethesda, Maryland

Environment: Siebel Sales 8.1.1.3/7.7.2.12/7.7.2.6, Siebel Client 8.1/7.7, Siebel Tools 8.1/7.7, ORACLE 11g/10g/9i/ 8.x, LINUX, Windows Server 2003, 2010, BI Publisher Reports, Actuate reports 7.0/6.0

Responsibilities:

• Work withProjectsponsors & lead the effort to formulate project’s scope & objectives. Provide decisive leadership and direction for development, delivery, and support of Siebel CRM enterprise applications. through all phases(Requirements gathering, Analysis, design, development, testing and move to production) of the SDLC. Collaborate with senior leaders, developers and business units to analyze and define business requirements; championing IT and software solutions based upon overarching organizational needs and objectives.

Confidential - Waltham, MA

Environment: Siebel Sales 8.1.1.11, Siebel Client 8.1, Siebel Tools 8.1, ORACLE 11g/10g/9i/ 8.x, LINUX, Windows Server 2008, 2010

Responsibilities:

• Consulting with Business Partners to design Siebel applications based on their needs
• Technical architect for Siebel proposals
• Technical Configuration Specialist Consultant.
• Provide sustaining production enhancements to satisfy evolving business needs.

Confidential - Pennsylvania

Environment: Siebel Sales 8.1.1.9, Siebel Client 8.1, Siebel Tools 8.1, ORACLE 11g/10g/9i/ 8.x, LINUX, Windows Server 2003, 2010, BI Publisher Reports

Responsibilities:

• Consulting with Business Partners to design Siebel applications based on their needs
• Technical architect for Siebel proposals
• Technical Configuration Specialist Consultant.
• Provide sustaining production enhancements to satisfy evolving business needs.
• Leading end-to-end implementations. This involved project management, analyzing business requirements, developing business requirements documentation, developing system design and documentation based on the requirements, developing and customizing the system to meet the requirements, testing and rollout of the system, supporting the production system during the initial go-live for various releases.

Confidential - Bethesda, Maryland

Environment: Siebel Sales 8.1.1.3/7.7.2.12/7.7.2.6, Siebel Client 8.1/7.7, Siebel Tools 8.1/7.7, ORACLE 11g/10g/9i/ 8.x, LINUX, Windows Server 2003, 2010, BI Publisher Reports, Actuate reports 7.0/6.0

Responsibilities:

• Managed end-to-end implementations. This involved project management, analyzing business requirements, developing business requirements documentation, developing system design and documentation based on the requirements, developing and customizing the system to meet the requirements, testing and rollout of the system, supporting the production system during the initial go-live for various releases.
• Led upgrade of Siebel CRM applications to 8.1 and worked with various groups like performance planning, DBA’s, Packaging and Deployment; by completing project on time, within budget, and with no business interruption
• Lead large cross-functionalprojectteams on challengingprojects. Key leadership role in managing customer relationships.
• Recognized as key contributor to major Enterprise Project Rollouts
• Earned reputation as top performer, consistently delivering full-functionality on time and within budget

Confidential - Bluebell, Pennsylvania

Environment: Siebel 7.7.2.3, Siebel 7.5.3.2, Oracle 9.2.0.5, Windows XP SP2, Actuate Developer Bench 7.2, Actuate Reporting Server7.2, ASP, VB

Responsibilities:

• Thorough understanding of the end-to-end vision for Sales and Marketing as it relates to CRM, and able to share and communicate that to internal team
• Defined a complete SR Implementation Process which covers a Process Flow from Analysis to Deployment. Defined new Document Templates for several Deliverables like Software Requirement Specification, Impact Analysis/Impact Checklist, Estimation, Technical Design, Test Plans, Test Data and Release Notes which had deployment Instructions.
• Recognized as key contributor to major Enterprise Project Rollouts
• Earned reputation as top performer, consistently delivering full-functionality on time and within budget.